Royal Bank of Scotland Reviews 

Over last 18 months, utter shambles, Disgrace Argumentative, Complaints-not dealt with and too busy

Mortgage out at risk due to false reporting with credit ref agencies. RBS blamed everyone else and found out it was their mistakes and not even a reply, nothing, Couldn’t care less

Promised a full refund from retail disputes on a bad hotel stay but then refused it. Put complaints in was just ignored. Shocking customer service its disgusting and unacceptable. You can't treat your customers like this. Accused of staying at the hotel which isn't true. Try to make excuses not to deal with the complaint to get the financial ombudsman on you instead. Sent photos as proof too.

I'd been with RBS for over 30 years, having still used my same account I opened as a child. I no longer have any accounts with them. My debit card random stopped authorising. I phoned them, RBS told me it was expiring soon and stopped as they have sent a new card (it had not expired, I'd not received a new card or been informed to look out for a new card). They sent me another new card. It didn't work online or offline. They sent me another card again. This one didn't work about 50% of the time. Apparently the address didn't always validate - despite being used at websites and shop I'd used many times before. I tired every version of my address I could think of and another worked reliably - despite working fine for other banks. This process took about 3 weeks of me not having a usable card so I closed my accounts and moved to another bank. As a sting on the tail, RBS refunded the last direct debits I'd paid to the my mobile phone provider, thus acting like I'd never paid them - and causing me to have to deal with missed payment fees.

I tried to call, their useless automated service just ends calls, I was trying to get a statement and the website just gives you a credit card statement when you ask for a bank statement.

The website is unusable and the call centre unreachable.

They are forcing customers to use digital services but their digital infrastructure simply does not function well enough.

The patronizing system keeps saying 'its important to connect ou to the right to the right team member' clearly this not the case.

It is impossible to do anything without biometric- the biometric though does not work and after 10 tries locks you out of the app

I have car insurance with RBS, I have moved house. It cost £25 to change the address on the policy despite me actually doing it on line. How can this be justified, I also have insurance with LV, changing the address was free

I have applied for a replacement credit card. It took ten giro as the bank altered the last letter of my postcode and denied my requests, wrong address. Finally after two phone calls, the postcode mistake has been resolved and I have received the credit card. But the bank has cancelled? The account and it is not visisisible or usable on the app. Four phone calls to their credit card help line have cut off after along time on hold,technical difficulties? The mobile app has, talk to Cora will not respond. Their service is terrible

Absolutely shocking. Taking months to add a new signatory to a charity account. Every person I speak to gives a different answer. Extremely poor service.

I've been trying for a week now to resolve an issue with a credit card. The customer service has been terrible, and my issue still isn't resolved. I've also tried to make a complaint about the problems I've encountered, but the online app is beyond useless and the complaints team seems to be uncontactable. I wonder why?

Just awful customer service, even lied that they called me back to pass security but when I said they hadn't, they couldn't give me a time this call was supposed to have taken place or who called me. I have requested a recording of said call and we shall see what they send me- unbelieveable, avoid at all costs.
Like a lot of other people, it's too much bother to move an account I only use for payments to another bank, they will never have my main accounts as they don't deserve them.

We all know banks are a con which is why my main account is not with any bank but I keep this for certain reasons, certainly not PRIVACY hence an account that does not comply with banking laws.
RBS knowing which day my one payment goes in and that I'm always in the over draft so what do these CLOWNS do....the day before I get paid they issue me with a warning that I have gone over my overdraft limit and must pay it before the afternoon.... WHY? simple, just to put me in such a situation KNOWING full well if they wait 24hrs the money is in the account....bunch of monkeys with lower a much lower IQ than myself therefore cannot tolerate stupidity or fools.
I advise all not to use or trust any bank and instead find a trustworthy company such as REVOLUT or one of the many similar growing companies, you can also trust theses not to share any information whatsoever with whomever too.

Unauthorised charge on credit card from Admiral. Reported to bank. Still waiting for refund

What a pain I am going through just now just to change my business address and it has never been done. I did changed it with the business manager on the 08/02/2019 and I am still Fighting to get my address changed....

I am really unhappy and feel like I am committing a crime to ask for changing my address... I have been phoning Net West and it is always the same chat I have from them, checking all my details and they confirm that my request to change my address never went through and they suggest applying again and again and again.

How long do I need to wait to get my address changed ? Is it too much work for people to do it ? is it not my right to get my address changed ?

I am really in need of my business loan statement because it is holding me for my property mortgage and I will really appreciate it if I can get that sorted please ASAP.

What has happended to this bank?
I've been on hold for 45 minutes to connect with the fraud team in response to a letter received from them querying suspicious activity on my account. The letter states they are available 24/7 - this is just not true!
I had to put the phone down as suspect it will never get answered!

Poor service, delay in replying, lies told. Account unsafe. Not interested in customers.

Really happy with the care and support RBS have given me over the years, I was unfortunate to receive something that wasn’t as described off vinted & when I returned the item vinted sided with the seller. Thankfully RBS issued a chargeback on my behalf, I feel safe with having my money at this bank.

The RBS website really is a tangled web and it is their customers they are trying to deceive. There is no clear contact number and trying to speak to a human is nigh on impossible. Every click seems to lead back to the impressively useless Cora. They have now automated everything to suit themselves but not their customers who they seem to have forgotten are the core of the business.

They cannot block an unwarranted pending transaction on my own verified account with them

This actually means they have no control over the bank accounts of their own customers and any transactions third parties choose to make on them. Third parties can rob their customers' accounts with impunity until reports are filed later

THIS BUSINESS SUPPORTS FRAUDULENT ACTIVITIES! RBS Invoice Finance (RBSIF Company No.662221 entered into a confidential agreement for invoice discount with a firm (FIRM X) that was working with my company where their job was to issue and collect invoices on our company's behalf. FIRM X in January/ February 2024 goes into liquidation leaving a trail of many wrongs. In the weeks and months that follow, many more wrongs and even fraudulent activity was discovered. We submitted all these information to the bank and their reponse was simply " we can't talk with you because you were not part of our confidential agreement ". Absolutely sickening behaviour specially coming from one of the biggest financial institutions in the UK. Our ordeal went on for over 12 months and at great cost at all levels: financial; loss of clients; loss of reputation and business credibility and worst still the dent left on my personal mental wellbeing. After a number of complaints being made to actual regulators such as the FCA and Financial Ombudsman Services in the UK the answers were always the same and very dissapointing because they never addressed the complaint and only indicated to me that financial institution can do whatever they pleased and with the backing of the UK regulatory services. Absolutely disgrace! People's lives and mental wellbeing ruined for what??????