Royal Bank of Scotland Reviews 

Had an account with them for years branch always busy big queues.They then closed the branch so i transfered my account to another bank and for some reason a dirct debt was cancelled just before the switch.
It wasn't cancelled by me or the other party very strange also a standing order did not go through.
Wonder how that happened

This bank as let someone fraud my account tome after time again I reported this and begged for help amd they still haven't done anything about it and its my disability money that's been stolen .I was promised to be refunded at 9am 2 days ago and still nothing has been done to stop my account been robbed even though they are well aware of it .I'm going sue the back off them for this as its there fault aswel after been told so many times .joke rbs you need get this .sorted before I take you to court like you deserve to .which bank in this world allows this to carry on when the cusis begging for help as the money is been taken evey penny. Do not use these if you want a refund or help if your account gets frauded or anything like that because they allow it and I've lost thousands over 4 months due to this but if they ad put a stop on it back then when i reperted it it would of been alot lot less money taken .they wer good untill this .

I am losingg the will to live. On Thursday last week tried to switch my account to RBS. Spent ours jumping through the identification hoops which seems to be run by Fujitsu. After three and a half hours finally managed to jump through last hoop. Friday morning get email to say you can't have an account as we can't prove your identity. Four hours on a combination of the dreadful Cora system and the phone. Evntually got a helpful person who made fresh application over the phone. Today get email to upload photo of my Passport. Duly taken and upload passport, photo rejected, try again - rejected. Does this bank not realise that elderly people do not have all the whizzy tech things that take MI5 security photos. I have explained that I am housebound and their nearest branch is not accessible to me, with the exception of the person referred to above the people I have spoken to have been offhand and rude.

just avoid them.....terrible bank where you don't actually get to speak with anyone, only online text chats.....they take ages to respond, 3-4 minutes between each then when you take more than a couple of minutes they disconnect the chat.....I'm off elsewhere....

Definitely 0 stars we paid a charge off in 2018 and it’s taken till Feb 2024for it to be removed, can’t speak to or email the department in Chester who deals with this it’s taken the financial ombudsman to get involved to remove it. My mortgage payments went up by £700 a month and there was nothing I could do. As bad as all banks are these are definitely the worst.

First no call back for my elderly mother as promised. Then their new computer system not working properly so they couldn’t give a pin Number out. Then their power of attorney forms online are completely unwieldy. Don’t allow you to attach signatures or documents they ask for. Something relatively simple has taken nearly 5 months so far - and still no end is in sight. Utterly Hopeless and amateur company.

Allows a savings account to go overdrawn and then refers me to debt collection company. Cf post office it scandal?

Best managed company in the developed world.

used to be OK...but the implementation of a woefully bad 'assistant' on the App that just sends you round in circles and doesn't/can't resolve anything is awful.
The consequential withdrawal/reduction of phone assistants means that you can't speak to anyone (hours on the phone...queuing).
I'm cancelling all my accounts after nearly 30 years with them...they simply don't seem to care about their customers. I assume they're only interested in megabucks folk these days. a shame.

Although the open account process is kind of complicated, I still managed to do so and successfully open one. They even provide a translator service.

BEWARE! Your money isn’t safe with RBS. If you are ever the victim of a financial scam and are unfortunate enough to bank with RBS, don’t expect your bank to help you get your money back. In fact, RBS will hinder you. Other banks are refunding customers the amounts they have lost through the scam, sometimes with interest and sometimes even with an apology for the bank’s failure to spot the scam. This is because many banks honour their obligations to their customers. At the less honest end of the banking sector, RBS does not treat its customers fairly or equally, and instead discriminates against them. RBS will do whatever it can to wriggle out of its responsibilities under regulations such as the CRM Code, which requires banks to reimburse customers who have been scammed. RBS even has the cheek to try to blame customers who have been scammed by sophisticated frauds for not carrying out enough due diligence. Bear in mind that RBS’s reckless acquisition of ABN Amro (in its comical attempt to become the world's largest bank and which “proceeded without appropriate heed to the risks involved and with inadequate due diligence”, according to the FSA report, December 2011) ended up costing UK taxpayers more than £45.5 billion and nearly collapsed the global banking system. Given the shabby, unscrupulous way RBS treats its customers, it was clearly a grave mistake to waste all that public money to save this dishonest shambles of a bank. RBS is a cheap and nasty organisation and should have been allowed to slide into the gutter where it belongs. You’ve been warned!

Absolutely terrible bank with a terrible customer service who lie to its customers

If I could give this bank a minus score I would. I opened an executor account to deal with my fathers affairs after his death. Three weeks after taking the grant of probate into branch the account is still locked! I have spent hours in the phone and been promised daily that it will be unlocked. Another hour just spent in the phone and still waiting.

Edit: To be fair to RBS, when I did speak to them a couple of hours later, they sorted everything out very quickly and without any hassle. Upgraded to 4 stars

Trying to track a transferred ISA which hasn't appeared in my RBS ISA. Got through to someone via the app who had to transfer me to the ISA department. After hanging on for 30 minutes, listening to multiple rounds of Barber's Adagio for Strings, the music stopped and my call was cut off. I'm no closer to finding out where my money is.

Black Membership services are fraudulent
The Dragon pass does not work in uk Airport Lounges
Avoid paying the premium

Moved to RBS after appalling customer service from Nationwide.
We now have our current account, savings account and mortgage with them.
Everything is easy to set up, smooth and the mobile banking app is fantastic!
They even have extra little touches like reward points when you pay your bills from your current account, and a 'round up' service that helps with saving!

Thank you RBS!

Tried several times to open an ISA savings account. At one point I had clicked the submit button and it went to a page titled - Next Steps. However, at no point did it tell me whether my application had been received. I waited 24 hours to see if I got an email - nothing. I tried ringing the customer service number - couldn't get pst the - give us your account number page (which I had not received. I have just spent nearly two hours in an online chat - the only way to speak to someone - only to be told to ring the number that I had already tried.
If this is the extent of their customer service in trying to give them money, I hold no hopes of getting my money back if I did invest with them. Consequently, thanks but no thank RBS, I shall take my money elsewhere.
Oh, and to add insult to injury, their Give Feedback link on their website doesn't work either.
RBS if you are going to close all the branches and limit access to human beings, then for God's sake, make sure that your AI is up to it. I'll let you in on a secret - it isn't!

Terrible customer experience. App wont let me register for biometric and the technical team's only solution is to wait. Meanwhile cant make payments.
If you set up a new account expecting to be able to use it to make online payments you'll be disappointed.
Telephone staff are rude and unhelpful, asking if I understood how important security was - of course I do - other banks have proper systems and processes in place that allow customers to access their money.
After two weeks with this unfriendly and unhelpful of a bankI have started an online switch to another provider.Id suggest someone from RBS signs up to a challenger bank, like Kroo, Starling or Monzo and compare the customer journey. They work better and are nicer to deal with.

It has taken my wife and I three days to seit h to this bank. This required two visits to a local branch and although the staff were very friendly and have if their time had to conclude that the app and switching process are very user unfriendly. Still don't. Know if we have been successful and if anyone else suggest i just as Kora, their stupid chat it, I'll scream

If I could give minus to royal bank of Scotland. My Scottish power account paid into royal bank of Scotland. Royal bank of Scotland have not paid Scottish Power to deduct this monies of my bill . Then royal bank of Scotland told my bank I owe large debt they broken data protection act . It’s unbelievable in the way I been treated as ex forces struggling this RBS bank are awful bank no understanding cut me off the phone . This is a serious matter and be treated like a third class citizen .