booked a flight through them and was told my return flight was only standby, with no guarantee I’d have a seat. If economy wasn’t available, I could potentially have to pay $2,000–$3,000+ for an... Toon meer
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Click2book is a big customer trap. They offer very interesting fares and then when comes home to complete the reservation, they tell you that unfortunately you can’t have that price. It’s gone higher.... Toon meer
I made a purchase of 2 tickets to Paris. They sent me the e-ticket. 5 dans from département, I'm checking direction with the Airlines. The return flight was not the same !!! They made a mistake on th... Toon meer
Easy booking process. I had an issue with the website not accepting my card details, on the third or even fourth try it finally worked. I was close to calling travel junction customer service to ask w... Toon meer
Bedrijf heeft geantwoord
2,1
Slecht
2K reviews
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Antwoord van click2book.ca
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Very friendly customer service agent.
19 juni 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Antwoord van click2book.ca
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
J’ai récemment vécu une expérience très trés décevante et traumatisante
J’ai récemment vécu une expérience très décevante avec clicK2book.ca lors de la réservation d’un vol Montréal-Paris A/R. Après avoir complété ma réservation, j’ai reçu un email ambigu indiquant que ma transaction était “en attente” et qu’il fallait attendre 72 heures pour la confirmation. Face à cette incertitude, j’ai contacté leur service clientèle où j’ai été accueilli par un agent qui ne parlait ni français ni un anglais clair. On m’a ensuite dirigé vers une messagerie instantanée où l’on m’a demandé de payer 600$ supplémentaires sous prétexte que le billet de retour n’était pas correct.
Lorsque j’ai protesté en disant que cela ne respectait pas les conditions initiales, on m’a informé qu’il était trop tard et que la transaction était déjà effectuée. Heureusement, j’ai pu annuler ma carte bancaire à temps pour empêcher la transaction. Par la suite, clicK2book.ca a continué de me harceler parmessage téléphoniques
Je tiens à mettre en garde tous les consommateurs contre les pratiques de cette entreprise. Il est important de rester vigilant et de ne pas se laisser intimider par de telles tactiques.
12 juni 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Cher Passager,
Nous nous excusons pour la gêne occasionnée. Nous avons essayé de connaître votre réservation pour vous aider à résoudre cette question. Cependant, nous n'avons pas pu trouver de détails sur ce nom. Par conséquent, ce serait formidable si vous pouviez prendre quelques minutes pour nous et nous fournir votre référence de réservation, l'identifiant de messagerie utilisé pour la réservation, votre numéro de téléphone ou le nom du passager. Cela nous aidera à connaître rapidement votre réservation et à la résoudre.
Encore une fois, je m'excuse pour tout inconvénient. Nous attendrons votre réponse et nous serons sûrement sur nos gardes pour y travailler et le résoudre en priorité, c'est sûr.
Merci et salutations,
Équipe Relation Client
Scam alert
I booked a flight to overseas with click2book but shortly I received an email telling me they could not contact with my phone number to confirm some information and asked me not to try to buy ticket from others (because my card might have already been charged) and call them! I was surprised and thought what kind of information was missing other than what was provided online? I called the number given in the email and spoke to an agent which put me on hold a couple of times before telling me that airline has told them that they want to charge extra $500 per ticket on my card because they ran out of seats for my return (which was for 4 months later!) and want to move me to upper cabin! I smelt some sort of scam in this exchange and asked for immediate cancellation of my booking. I also sent them an email asking for cancellation of the booking in the email and advised them not to go ahead trying to charge my card because I had already locked my card before any charge could occur.
UPDATE:
After I blocked their access to my credit card and even though I had asked them to cancel my order, they tried to contact me last night while earlier they claimed they could not reach my number! It is obvious that I was no longer interested in any conversation with these people as I discovered there have been many similar experiences with other people that I could read in other review sites. I received an email from Trustpilot informing me of a response by the company but I did not see any option to reply to them so I decided to add update to my review.
13 juni 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Nice custoner service.
14 juni 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Antwoord van click2book.ca
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Antwoord van click2book.ca
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Sam was very friendly and professional.
7 juni 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Even with good people working on it, run from companies you don’t know
Came to them by Jetcost.
Some of the tickets were sold without been guaranteed by the airline. OK.
Then they called me to inform we were in a waiting list and IF the airline doesn’t honor those ones at the moment of the travel, we would be submitted to an alternative flight within + or - 7 days from the chosen date. Whaaat?
I were obliged to pay in order to cancel (some friends just told as to inform the crédit card we were scammed and they would cancel de payment, but…).
Only thing I can say: don’t touch companies you don’t know. Check Trustpilot before putting your credit card information anywhere in a website.
5 juni 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I have booked ticket with them and 2nd…
I have booked ticket with them and 2nd day their representative called that i have to pay another $500 otherwise your bookings will be cancelled. When i insist to cancel the booking as it is not 24 hrs yet, he didn't do that and made me pay to keep the booking. Then i called and complaint about this and their manager gave $150 credit rather than refunding the moneyand also made me right good review while on call with him. Now i am stuck to use that credit. Click2book is the worst
8 januari 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Ticket Prices Change After Purchase
I bought a flight ticket for $1162.59 but five minutes after somebody called me and said that my flight ticket price went up $500,00 Dollars, and he told me that I had to pay the new price, because the contract said that the price can change at any time, but this information only appeared when I finished the payment. Their system is not transparent, and even though they have that observation on their main entrance page, I was directed straight to the flight ticket page where there was no warning about these possible changes.
29 mei 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Bon service à la clientèle
Bon service à la clientèle. Franc à su régler mon problème tout en étant courtois et compréhensif. Je vous recommande.
17 mei 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Don´t waste your time with this company
Booked a flight with this company and they said I was going to receive my ticket within 24 and 72 hours. It sounded reasonable. However, the ticket never arrived, I called for more than a month to ask what was happening and they kept saying, it´s coming soon. I called the airline directly and they said there was no reservation whatsoever under my name. Then this guy Frank starts yelling on the phone that the problem was I didn´t understand that issuing tickets take months. Really? since when? At the airline they clearly stated that any booking gets a reservation number within 24 hours. This company is very shady. A waste of time. Never again.
9 mei 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We sincerely regret the sequence of events resulting in the above concern being raised especially as your booking experience, we understand your feedback. We pride ourselves in maintaining the highest standards for our customers. However, we regret if we didn’t meet your expectations Based on your feedback.
Thanks and Regards,
Customer Relations Team
Antwoord van click2book.ca
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are much honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
SCAM Click2Book.CA
I'm for the Click2Book.CA site in Canada, a real gang of thieves, not able of respecting the prices displayed on their website, you have to call them and the song starts, your tickets are no longer available at this time price there you have to pay $600 dollars more for each ticket, You are obliged according to our charter you must respect your reservation, no refund possible. in 1/2 hour I got caught by Farehutz.CA and Click2book.ca, both are Canadian sites, but they are scam companies based in London UK. When I saw the same ploy with FareHutz.ca, I bought directly from Air Transat at a high price (another kind of theft) and I blocked my Master credit card to make sure I didn't be billed by FareHutz.ca & Click2book.ca.
6 mei 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We sincerely regret the sequence of events resulting in the above concern being raised especially as your booking experience, we understand your feedback. We pride ourselves in maintaining the highest standards for our customers. However, we regret if we didn’t meet your expectations Based on your feedback.
Thanks and Regards,
Customer Relations Team
Bait and switch pricing
So I had been watching pricing on a particular flight and finally saw it at a reasonable price so I booked 2 seats. Within minutes I received an automated email saying everything thing is good. An hour later I receive a phone call (from Chris) telling me my return flight isn't available however he can book me on a different return flight for an additional $750. I immediately told him to refund me my visa as it had not been 24 hours since I placed order. He was hesitant but finally acknowledged that they are not offering the original flights so that voids my contract....Scammers
5 mei 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We sincerely regret the sequence of events resulting in the above concern being raised especially as your booking experience, we understand your feedback. We pride ourselves in maintaining the highest standards for our customers. However, we regret if we didn’t meet your expectations Based on your feedback.
Thanks and Regards,
Customer Relations Team
Really bad experience for me
Really bad experience for me, thought I had found a great deal but when I got their call the next day to tell me the price will be 200$ more, with some wishy washy explanation I new it was a scam. Do not purchase tickets from them. Buy directly from the airline, it will be worry free and you will not encourage this kind of business.
3 mei 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We sincerely regret the sequence of events resulting in the above concern being raised especially as your booking experience, we understand your feedback. We pride ourselves in maintaining the highest standards for our customers. However, we regret if we didn’t meet your expectations Based on your feedback.
Thanks and Regards,
Customer Relations Team
SCAM!!!!!!!!!
26 april 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We sincerely regret the sequence of events resulting in the above concern being raised especially as your booking experience, we understand your feedback. We pride ourselves in maintaining the highest standards for our customers. However, we regret if we didn’t meet your expectations Based on your feedback.
Thanks and Regards,
Customer Relations Team
J’ai acheté mon billet de vol via…
J’ai acheté mon billet de vol via booking fly et jusqu’à maintenant le service semble être correct. Il y a un agent qui m’appelle pour la confirmation.
Le reste est à suivre
23 maart 2024
Review zonder uitnodiging
Antwoord van click2book.ca
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
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