I ordered my new cloud 9 hair straightener with ease on the website
I was pleasantly surprised that my straightener turned up the next day
So far the new updated straightener is wonderful and I love the new vibrating plates makes my hair feel softer
Thank you
Kind regards
Lee-anne Cannan

Great service. Very responsive. No delays. Great outcome.

Love my new cloudnine straightener it's the best

My straightener needed repairing after 2 years
iCloud were great! Communication via email was outstanding postage paid to send straightener back and replaced it with a brand new one 😄
Thanks ICloud for your outstanding service and fast delivery

My straightener stopped working a couple of days prior to the end of the warranty period. I filed a claim online and was really impressed with how easy the process was. I returned my straightener and within a couple of weeks, received a brand new straightener in the mail. Very happy with the customer service.

LIES & FRAUD!
Anything to suck more money from you.
I am fine overpaying for good quality if it is my decision but not being force after ordering.
Using safety recalls to upsell products is just disgusting.

It is a great colour and works well.
I did think it was going to be made out of a better material, it is super light which is great. The brush and comb are good but again the material used doesn’t feel like quality as I think it might be plastic

Best straightening iron I’ve ever used. Gets my hair (normally wavy and frizzy) dead straight after only one pass.

Cannot thank this company enough for their honesty and super fast help. Honoured a faulty item, turn around was super fast. Very responsive A++++
Best products

Fast shipping, great communication and best straightener I have ever had!

I love my new straightener. Good value for money.

I have had a GHD for past 15 years and my only regret in life is not having a Cloud 9 Instead. Super happy with the wide tong for bouncy big curls that look beautiful brushed out.

Good service easy thank you

Love dealing with Cloud Nine. There products are amazing & so is there customer service

I’m extremely disappointed with this purchase. I bought this item on 29 December 2025 as a gift, and when I opened it, the display was already scratched/damaged. It’s honestly embarrassing to give something like this as a present.

It doesn’t feel like a brand-new product at all — it actually looks like a used item. Very poor quality control. Unfortunately, I didn’t have time to return it since I needed it for New Year, which made the situation even worse.

Overall, a very bad experience. I would not recommend buying this product.

Great product, fast shipping.

Excellent to deal with and love my product very much.

This is the greatest hair tool I've ever bought. My hairdresser recommended Cloud Nine and I'm so glad she did. Though maybe I don't need her as much anymore. First time my hair looks as good as when she does it.

It's not the company itself.
The hair straightner has already stopped vibrating after 4 uses.

I was given an voucher towards another purchase from Cloud 9 and didn't realise it had an expiry date...however customer care gave me an extra week to order my item, and use the Voucher, now that's good business!