Cloudpaws Reviews 15

After purchasing the Cloud Paws 4 Step for our old boy, he unfortunately wasn’t able to use them after much coaxing.
We contacted Ricky to request refund and return instructions.
Not only did we receive a very lovely and prompt response to our issue, we were advised to keep hold of the steps and a full refund would be applied.

Many companies give great service pre sale but not many provide this level of after service, so well done Ricky & the Cloud Paws team.
We would definitely recommend.

I have three of this company’s products. The CoPilot dog seat for the car, the orthopaedic bed and the jacket. All of these products are top quality, especially the orthopaedic bed.
It is expensive, but each component including the four inserts for the sides, are separately covered in a zipper sleeve for easy removal, all locked away in a fully removable cover for washing. beautifully made. As they say “you get what you pay for”.

Highly ethical Australian company and I wish them nothing but good fortune in their future. Would highly recommend dealing with them

The jacket is gorgeous, but a little on the small side so order up a size

We recently purchased the Cloudpaws stairs for our cavoodle, Aston, and we couldn’t be more impressed. Great quality - sturdy, well-made and thoughtfully designed to provide both comfort and safety for our little guy.
What made the experience even better was the outstanding customer service. The team was incredibly helpful, responsive, and genuinely cared about making sure we were happy with our purchase. That level of personal attention is becoming increasingly rare and was greatly appreciated.
Most importantly, Aston took to the stairs straight away, which speaks volumes about the design and quality. It’s wonderful to support a company that not only delivers a premium product but also demonstrates genuine care for both its customers and their pets.

I love this product so much. My little dachshund has lost his ability to jump at his old age and he loves being able to walk up into our bed for a cuddle.

couldn’t be happier!!
shipping was speedy, dogs love it. No notes 🤌🏼

Can’t fault this company! Bought some dog stairs for my mum and her dog for Mother’s Day. Arrived so quick, and couldn’t be happier with the quality! Will definitely order again

My little cavalier loves it so much! Chooses to come and go as he pleases without jumping up or off and waking us up😂🙏 great addition to our family

I love Cloudpaws, our pooch finds it so easy using his new stairs and looks great in our new lounge room!

The highest quality products I’ve come across. I’ve tired many other brands and this by far surpasses anything I’ve purchased before!

I purchased a 3 step for my older dog as an older person with a disability I can’t help her anymore. This has been so helpful for me and my dog, Lara. It took 5 days to get to me which was as I thought

Long wait for product
Will be returning product unfortunately.
2 step not stable enough for my 8.5kg Westie.
Cover is beautiful but too slippery for my dog.

Delivery was slow. Product much smaller than i expected or appeared as advertised. Quite expensive for what they are.

Apart from poor shipping everything was good

Great product and our girls love it
Thank you