I recently stayed in CM Albion. The resort is beautifully placed, stunning views, large spacious rooms. Excellent service during the meals, GREAT food. The vibe and atmosphere is amazing, the GOs were... Toon meer
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Lees wat reviewers zeggen
An incredible stay at Club Med Palmiye! The resort is absolutely beautiful, with stunning scenery and breathtaking views wherever you look. There is so much to do that you're never bored, whethe... Toon meer
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We stayed at Club Med Kani for a week and had an amazing holiday. It was my first time on an all inclusive holiday, and I was blown away by the endless offers of activity, food, drinks and evening sho... Toon meer
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3 out of 4 of us went down with diarrhoea and vomiting for 4 days after eating shellfish at Club Med Balaia. At least 6 other families affected around the resort according to the on-site nurse. We met... Toon meer
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Bedrijfsgegevens
Over Club Med
Geschreven door het bedrijf
Browse Club Med's wide range of luxury resorts and find the perfect holiday to suit your needs.
Resorts in some of the most beautiful places in the world. From beach holidays to ski holidays in the Alps.
A Club Med all-inclusive holiday includes it all: Gourmet cuisine, drinks and snacks, premium accommodation, kids clubs*, ski passes and ski/snowboard lessons for all levels when booking a ski holiday!
Resorts in some of the most beautiful places in the world. From beach holidays to ski holidays in the Alps.
A Club Med all-inclusive holiday includes it all: Gourmet cuisine, drinks and snacks, premium accommodation, kids clubs*, ski passes and ski/snowboard lessons for all levels when booking a ski holiday!
Contactgegevens
Alexandra Road 133-137, SW19 7JY, London, Verenigd Koninkrijk
- 03453676767
- customer.uk@clubmed.com
- clubmed.co.uk
4,1
Goed
419 reviews
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Très mauvais service suite à l’hospitalisation
Très mauvais service suite à l’hospitalisation de notre fils dans un hôpital après un accident de sport au Club Med. Nous attendons toujours le remboursement des frais par l’assurance, ce qui entraîne de longues discussions où personne n’assume de responsabilité. Il est regrettable de constater que Club Med nous laisse ainsi tomber.
26 juli 2025
Review zonder uitnodiging
Antwoord van Club Med
Dear Mr. Smet,
We’re very sorry to hear about the difficulties you’ve experienced following your son’s accident and hospitalization. We completely understand how frustrating it must be to wait for the insurance reimbursement and feel that no one is taking responsibility.
Please know that we take this very seriously and want to support you. While the reimbursement process involves the insurance provider, we’re here to help clarify any outstanding matters and provide the documentation you may need.
If you could reach out to our Customer Care team at Relations@clubmed.com, we’ll make sure someone looks into your case personally and helps move things forward as quickly as possible.
Thank you for your patience, and we hope to restore your confidence in Club Med.
Warm regards,
Customer Care Club Med, UK
Love this place
great stay, gorgeous grounds, loads to do if you want to, but plenty of places to relax if you don't, near to marrakech (10 mins taxi) highly recommend souks, I don't think you need a guide if your sensible. Hotel set in lovely big grounds, great pools, and food superb, almost certainly will return.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Club Med
Good afternoon,
We are very glad to hear that you enjoyed your stay in Club Med Marrakech so much, and we are grateful for taking the time to give us your comments. We look forward to welcoming you back again in the future.
Best regards,
Customer Care Club Med, UK
If we were French speaking we would…
If we were French speaking we would have given 4 stars. The main downside for our family of 4 (14 & 16 year old sons) was the language barrier. We came to Portugal but felt like we were in France. We were unaware of how ‘French’ club med is. Very few other English families. Most communication was in French, the quizzes were completely inaccessible to us as we don’t speak French. The boys struggled in the teen club socially due to language barrier too. The hotel was good, our room was ok, the air-conditioning never worked well, despite multiple visits from maintenance. We gave up in the end as didn’t want to spend our whole holiday complaining. The food was absolutely amazing! Best buffet ever! The grounds were lovely and the beach and zen pool were beautiful. On balance though due to the language barrier we would choose Neilson Holidays next time.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Club Med
Dear Ms. Ford,
Thank you for taking the time to share your honest feedback about your recent stay with us. We appreciate your detailed review, as it helps us identify areas for improvement.
We’re very glad to hear that you enjoyed the food, the beautiful grounds, and facilities such as the beach and the zen pool. It’s great to know that some aspects of your stay lived up to your expectations. That said, we’re sorry to learn that the language barrier impacted your overall experience, especially for your sons in the teen club and during activities like quizzes. We understand how important it is for every family member to feel included and comfortable while on holiday.
Club Med is a French-founded company, and while we strive to create a welcoming environment for all nationalities, we regret that this wasn't fully reflected during your stay. Your comments are valuable, and we will share your feedback with our team to explore how we can enhance the experience for English-speaking guests, including better communication options and more inclusive activities.
We're also sorry to hear about the issues with your room’s air conditioning and the inconvenience caused by this. It's disappointing that this could not be resolved fully during your stay despite the efforts of the maintenance team.
We understand your sentiment regarding opting for an alternative holiday provider next time, but we do hope you’ll consider giving us another chance in the future. We’d love the opportunity to provide a smoother, more inclusive experience for your family.
Thank you once again for your feedback, and we wish you all the best in your future travels!
Best regards,
Club Med Customer Care UK
1 star AND 5 = averaged as a 3
Marrakech fabulous
Bali fabulous
Both with exquisite service, wonderful food and first class facilities
Agadir resort closed permanently - Rightly so as it was dreadful as well as inducing projectile vomiting
14 juni 2025
Review zonder uitnodiging
Antwoord van Club Med
Good afternoon,
Thank you for sharing your experiences with us. We're delighted to hear that you enjoyed Marrakech and Bali, and that our service, food, and facilities met your expectations. Your feedback is invaluable to us, and we’re committed to maintaining these standards across all our resorts.
Regarding Agadir, we're sorry to hear about your experience. Your feedback is important, and while the resort is closed permanently, we take your comments seriously as they help us learn and improve. If there’s anything else we can assist you with or if you have further feedback, please feel free to reach out to us directly. We appreciate your insights and are committed to ensuring your future stays meet the high standards you’ve experienced with us elsewhere.
Best regards,
Club Med Customer Care UK
Nightmare vacation at club med punta…
Nightmare vacation at club med punta cana. I will never be back to this club med and in fact to any club med. everything was just catastrophic. We arrived at the “resort “ (or motel nightmare like I call it) around noon. We traveled with two babies and my in-laws and were given two rooms with no AC and mold (not just smell - mold u can see!) when we called to complain we were told we paid for room with no AC (?) is that even legal ? Moskitos were just hanging around the room and all over the ceiling butchering us and the babies. The fridge that was awkwardly located in the closet room was leaking all over our luggages. After complaining multiple times to receptionists that talk like robots “we received your request and forwarded it” we were told there is no available room to switch us too. The babies were crying non stop. After screaming and threatening to leave which we were going to do (we didnt mind losing all the money and going back home at that point) at 8pm they finally decided to move us to another room with a working ac. with two hungry babies we schlepped with all of our luggages to reception and then another suprise - KEY MACHINE NOT WORKING , so now we were stuck in the lobby (also with no ac) with two hungry babies and all of our stuff. After one hour finally they solved the issue (no manager present even when u ask to speak to one, employees were totally clueless and act like guests are a burden on them..)and I asked if it happened before with the key machine the receptionist tells me it happens all the time. After 1 hr of waiting around and our toddler screaming from hunger We finally got another room but on the second floor with broken elevator(!) so we had to carry the babies and the strollers up the stairs throughout the all stay. The new room was dirty, but at that point we just wanted AC. They gave us the room with someone else’s makeup brush in the bathroom (disgusting) And not clean at all I had to clean it myself with baby wipes. The floor was sandy. Half the time you call reception to ask for things they hang up on you. Or say they will send someone and nobody comes. The resort is outdated. The food was disgusting to say the least. The only two restaurants that are open are not sanitary !! At all; employees working with NO gloves , birds over the bread and food eating it (photos attached) and nobody cares. Same food was served over and over again, not fresh. Tired vegetables and fruits. Cats running around the food hall, eating, peeing and pooping and nobody takes them out. And at the restaurant I saw employees drinking alcohol in the kitchen (!) 0 sanitation - No wonder all of us had diarrhea and stomach ache throughout the all trip. And both my kids got the hand food and mouth disease the last day of our stay. The shows were lame comparing to any other club med and were outside in the heat since half the resort is closed due to a fire and renovation and u hear renovation noises non stop when trying to chill at the pool. The only positive thing I can point out is the kids club- my toddler seemed happy , but - he is happy anywhere. And they left the pool gate open - major safety hazard - a kid can easily drown. Therefore we were worried to leave him there. One time they put him to sleep in someone else’s stroller (not sure why and why in a stroller when they have cribs. Maybe they have more kids than cribs. Odd !! Employees were rude, bitter and not pleasant. (Unlike other club meds we visited in the past) We were relieved after 5 nights to leave and never felt more free when this nightmare finally finished ! Never again. Waste of money, waste of time and one big frustration. Thank god it’s over. This place is shaming the brand and should be shut down until it’s fixed.
12 juni 2025
Review zonder uitnodiging
Antwoord van Club Med
Dear Emma,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience at Club Med Punta Cana, and we regret that your stay did not meet your expectations, especially given the distress this caused you and your family, including your little ones.
Please be assured that the comfort, safety, and satisfaction of our guests are our highest priorities, and we take reports such as yours very seriously. Your comments have been passed on to the relevant teams for internal review and follow-up with the resort management to ensure that necessary actions are taken where appropriate.
If you would like to discuss your experience further or provide any additional information, we kindly invite you to contact us directly at customer.care.uk@clubmed.com. We would welcome the opportunity to speak with you and understand more about your stay.
Once again, we are sorry for the inconvenience you encountered and appreciate you bringing these matters to our attention.
Warm regards,
The Club Med Customer Care Team
Terrible customer service when things…
Terrible customer service when things do t go to plan . Had to undergo surgery but with 10 months notice , Club Med unwilling to assist in anyway rolling or refunding deposit - only financially driven, no empathy at all. All inclusive ski - but then limited to having to return back down the mountain for lunch - other hotels have incorporated half board packages with restaurants outside the hotel ( like Les Etincelles etc ) ..
26 april 2025
Review zonder uitnodiging
Antwoord van Club Med
Good afternoon,
We are very sorry to note your disappointment with our customer service, and we appreciate your feedback. We understand that unexpected situations can arise, and we genuinely regret that you felt unsupported during such a difficult time.
Our terms and conditions are in place to ensure we treat all our customers fairly and consistently. While we do our best to be as accommodating as possible, these policies help us manage the operational and financial commitments required to deliver our all-inclusive experiences. We also strongly advise all guests to have adequate travel insurance in place to help protect against unforeseen circumstances like medical issues or cancellations.
Regarding your comments on the all-inclusive ski experience, we appreciate your feedback about the lunchtime arrangements. Our goal is to provide a seamless and enjoyable experience both on and off the slopes, and your comparison with other resort models, such as those integrating external dining options, is valuable and will be taken into consideration as we continue to improve our offering.
We’re sorry we didn’t meet your expectations on this occasion, and we do appreciate you taking the time to share your concerns. Should you choose to travel with us again in the future, we would welcome the opportunity to provide a more positive experience.
Kind regards,
Customer Care Club Med, UK
We LOVE ClubMed
We LOVE ClubMed. We have visited three resorts and have had the best experiences. Our kids always love the kids clubs and I think the teams are incredible. Great location, incredible food options and a true holiday for the full family!
3 maart 2025
Review zonder uitnodiging
Antwoord van Club Med
Dear Manon,
Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family have enjoyed your visits to Club Med resorts. It's fantastic to know that your kids love the kids clubs and that our teams have left such a positive impression on you.
We strive to provide memorable holiday experiences for families, and it’s rewarding to know that our locations, food options, and activities have contributed to your enjoyment.
If there’s anything more we can do to assist you in planning your next holiday or answer any questions you might have, please don’t hesitate to reach out.
We look forward to welcoming you and your family back soon for another incredible experience.
Warm regards,
Customer Care Club Med, UK
Why Can't they improve where they fail?
Club Med App tells me I have no bookings, but we're going skiing, 7 of us, in one week (not unusual). They have sent a confirmation email to one of our party, who is not the lead member, and not my husband, who booked it all. Although we love Club Med and have been on at least 40 holidays with them, we cannot ever use their UK office and always book through a third party as their staff here are so unhelpful/slow/inept - for which they are well known. It is a real shame that they can't improve this. We were gold members for years, but the system is now opaque, and the gold member perks have been downgraded. Last year's trip to Pragelato had a horrendous end where we were shoved out to the airport hours early, leaving at 6.30 am and arriving two hours before check-in opened. No breakfast was provided, although they always used to make the restaurant available. Apparently a 'breakfast box' was going to be available but only about half the number needed of these boxes was supplied (and we were travelling with a 2 yr old). Club Med - as far as we are concerned, you are hanging in there by the skin of your teeth!! Read some of these reviews and address the issues, please!
24 februari 2025
Review zonder uitnodiging
Antwoord van Club Med
Dear Alexandra,
I am really sorry to note the inconviences you experienced prior to your trip in relation to your booking.
We appreciate the concerns you've raised and would like to work towards a resolution for you. We understand your long-standing relationship with Club Med and sincerely apologise if you ever felt unappreciated as a valued loyal customer.
Please reach out to our customer care department at customer.care.uk@clubmed.com, and we will be happy to assist you further.
We look forward to hearing from you.
Club Med Customer Care Team
Club Med Grand Massif!
We recently went to Club Med Grand Massif and it was fantastic! They made it so easy for us to leave the kids so we could go and ski for the day. The food was fantastic and the hotel was lovely too. I would recommend for anyone looking for a family ski holiday!
6 februari 2025
Review zonder uitnodiging
Antwoord van Club Med
Dear Ally Papasodaro,
We are delighted you enjoyed your recent stay in Grand Massif and thank you for your positive comments. We are looking forward to welcoming you back in the future.
Best regards,
Customer Care Club Med, UK
Don't book a Club Med stay via BA (better still don't book at all!)
** Update - Arrived. Hotel looked nice on arrival. We went straight to dinner - as all the other reviews say, appallingly bland. The bathroom in our suite smells of drainage. Have spent an hour trying to get moved. Not possible - room service have sprayed some ‘perfume’
** Update & response to Club Med **
Email sent as suggested - unsurprisingly no response. As a result, rather than using the ski hire IN the hotel, I have no choice to arrange our own ski hire and have delivered to the hotel. Ridiculous - why you cannot allow me to contact the ski hire shop in resort. There is a photo and firstname of the ski-shop manager in the app, but nothing as helpful as contact details!
Booked a long weekend ski-trip via BA Holidays at the Club Med Grand Massif Samoens Hotel.
Since booking, it has been a complete pain attempting to contact the hotel.
You are forced to use a pretty poor App, which gives you a phone number for the hotel (It took around 20 attempts to get someone to answer and not cut off) or an email address that appears unmonitored.
It appears also that we cannot pre-arrange key things like ski hire in advance (unless we booked direct via Club Med), so we no doubt will have to spend several hours on our first morning arranging ski-hire.
I'm hoping the actual stay is not as challenging. However I wish I had looked further into TripAdvisor and other ratings first. The resort is being slated for being a bit of a shambles.
Will update this positive (or worse) feedback after our stay next week.
22 januari 2025
Review zonder uitnodiging
Antwoord van Club Med
Good Afternoon,
Thank you for taking the time to share your feedback.
We sincerely apologize for the difficulty you experienced in reaching our resort. To ensure your inquiries are promptly addressed, our UK-based contact center is available at 03 453 676767 and will be happy to assist you with any additional information or support you may need.
Regarding your ski hire, we’d be delighted to prebook this for you. Kindly email us at back.office.uk@clubmed.com with the details of your ski equipment requirements, and we will ensure it is added to your booking.
We hope you have a fantastic time at Grand Massif and enjoy your stay to the fullest.
Best Regards
Your Club Med Team
Très déçu du service après vente pour…
Très déçu du service après vente pour ce niveau de prestation. Aucun geste commercial suite à un désagrément.
8 januari 2025
Review zonder uitnodiging
Antwoord van Club Med
Dear J D,
Thank you for your feedback. I am sorry to hear about your disappointment with the after-sales service. We always strive to provide the best possible experience for our guests, and I apologize if we have fallen short in this instance.
We would be happy to review your concerns and see if we can offer a resolution. Please feel free to reach out to us directly at back.office.uk@clubmed.com if you need further assistance.
We truly value your feedback, and we are committed to improving your experience with Club Med.
Kind regards,
Customer Care Club Med, UK
Not the brand I thought I was buying
***The issue has now been rectified and we are excited about our trip***
I thought I was booking a premium brand with club med but I was completely mistaken. The service has been far below standards and we haven’t even left the country yet.
27 december 2024
Review zonder uitnodiging
Antwoord van Club Med
Hello,
Thank you for taking the time to give us your comments. I am sorry to note your disappointment with our service. You are welcome to share more of your experience by contacting our customer care department at customer.care.uk@clubmed.com and we will do our best to address your concerns.
Best regards,
Customer Care Club Med, UK
IF YOU LIKE DAILY COLD SHOWERS A…
IF YOU LIKE DAILY COLD SHOWERS A TELEVISION THAT DOESNT WORK. OLD PROPERTY WITH POOR CUSTOMER SERVICE AND AVERAGE FOOD THIS IS YOUR PLACE. Apparently the lower number building behind the stage does not have hot water coming from the sink but not the shower. I am very miserable being out in the sun on the sea and sand body smelling and have not had hot water for four days and I am here for another four. Noone from management has called to offer help or a solution. What a Ripoff! . called for shower and TV HELP SINCE DAY ONE....NOTHING....ITS NOT WORTH THE MONEY ....find a newer place to stay for the money
11 november 2024
Review zonder uitnodiging
Antwoord van Club Med
Dear Vee Jay,
Thank you for your feedback. I am truly sorry to hear about the issues you’ve encountered during your stay with us. This is certainly not the experience we aim to provide our valued guests, and I apologize for any discomfort caused by the lack of hot water and the malfunctioning TV. We understand how frustrating this must be.
I sincerely regret that you have not received the assistance you needed from our team. Please rest assured that we take your concerns seriously, and I will ensure your feedback is shared with the management team to address these issues promptly.
If you wish to discuss this further or if there’s anything we can do to improve your stay, please don’t hesitate to reach out to us directly. You can also contact our team at customer.care.uk@clubmed.com for assistance.
We appreciate your feedback and hope to have the opportunity to resolve these matters for you.
Best regards,
Customer Care Club Med, UK
Skiing in Tignes April 2024
Stayed in Tignes earlier this year and rebooked again for next year. Staff great - really helpful in the boot room and entertainment team all really lovely, rooms were beautiful, no faults with food. Fresh powder every day! Had a fab time!
7 april 2024
Review zonder uitnodiging
Antwoord van Club Med
Dear Rachel,
Thank you for sharing your wonderful experience with us! We're delighted to hear that you had such a fantastic time at Tignes and that our staff, the amenities, and the fresh powder all contributed to a memorable holiday.
It's great to know that our team in the boot room and the entertainment crew made a positive impact during your stay. We aim to provide exceptional experiences, and your feedback confirms we are achieving that goal.
We're thrilled to have you rebook for next year and look forward to welcoming you back for another fabulous holiday. If you have any questions or need assistance with your upcoming trip, please don't hesitate to reach out.
Best regards,
Club Med Customer Care, UK
Easier to get Cold Play tickets than…
Easier to get Cold Play tickets than someone answer the phone at London HQ - sent email - automated reply saying they would get back to me with 14 days
27 september 2024
Review zonder uitnodiging
Antwoord van Club Med
Dear Jane,
Thank you for bringing your concern to our attention. I apologize for the difficulty you experienced in reaching our London headquarters last September. We strive to improve our responsiveness and provide timely communication.
Your feedback is important to us as we continue to enhance our services. If there's anything else you need assistance with, please feel free to reach out.
Thank you for your understanding and patience.
Kind regards,
Customer Care Club Med, UK
Terrible customer support
Terrible customer support. Jennifer was the most unhelpful support representative I spoke to. She would not escalate my request to her supervisor either. Great hotels but terrible support. Certainly not going ahead with my booking with Club Med.
23 september 2024
Review zonder uitnodiging
Antwoord van Club Med
Dear Fırat Bayraktar,
Thank you for taking the time to share your feedback regarding your recent experience with our customer support team. I sincerely apologize for any frustration or inconvenience you encountered.
At Club Med, we strive to provide exceptional service to all our guests, and I regret that we fell short in this instance. Please be assured that your comments regarding your interaction with Jennifer have been noted, and I will ensure they are addressed appropriately as we aim to improve our service.
We truly value your interest in our hotels and hope to have the opportunity to serve you in the future. If you decide to reconsider your plans or if there is anything further we can do to assist you, please feel free to reach out to us directly.
Thank you once again for your feedback, and I hope we can restore your confidence in Club Med.
Best regards,
Customer Care Club Med, UK
Holiday in punta Cana cancelled
Holiday in punta Cana cancelled one week out due to a fire. Told we had 2 options: cancel or move to a more “exclusive “ resort. Shouldn’t have been more exclusive as we had paid for “exclusive” area in Punta Cana. We had booked an ocean facing room and were told the only equivalent one was in front of the kids beach. Not the holiday we had in mind. We asked if they had any other resorts with space that week and were told that was not an option.
Minimal apologies and lack of empathy from staff was surprising given how they sell them selves.
Needless to say we will never use Club Med again. 5 star treatment it is not. We have had better customer care with companies that charge half the price.
14 september 2024
Review zonder uitnodiging
Antwoord van Club Med
Dear Team Dodd,
Thank you for taking the time to share your feedback about your recent experience with Club Med. I am truly sorry to hear about the challenges you encountered following the cancellation of your Punta Cana holiday and understand how disappointing this must have been for you.
I regret that the alternative arrangements offered did not meet your expectations, especially as you had originally booked the Exclusive Collection area with an ocean-facing room. Understandably, being offered a room in front of the kids' beach was not what you had envisioned for your holiday. I also apologize if the communication from our team lacked the empathy and attention you deserved, particularly during such a stressful situation.
We take your feedback seriously and are sharing it with the relevant teams to ensure we improve our processes for situations like these. Your experience does not reflect the high standards of service we aim to deliver, and I deeply regret that we fell short in this instance.
If there’s anything further you’d like to share or discuss, please do not hesitate to contact us directly at customer.care.uk@clubmed.com. Your feedback is truly valuable in helping us improve, and I hope we may have an opportunity in the future to restore your faith in Club Med.
Kind regards,
Customer Care Club Med, UK
Food-borne illness
3 out of 4 of us went down with diarrhoea and vomiting for 4 days after eating shellfish at Club Med Balaia. At least 6 other families affected around the resort according to the on-site nurse. We met several families similarly affected. Poor food hygiene at the buffet (e.g. lukewarm bolognese sauce served for hours with the underlying hot-plate off). No refund for having to extend for two nights because kids too unwell to travel. Offered 20% in "club med credits". Avoid at all costs- you'll need a holiday after a stay here.
15 juli 2024
Review zonder uitnodiging
Antwoord van Club Med
Dear Mr. Constantine,
Thank you for taking the time to share your experience with us. I’m really sorry to hear that your holiday at Club Med Da Balaia
was disrupted by illness - especially when it affected not just your family, but other guests as well. That’s understandably upsetting, and not at all the kind of experience we aim to offer.
We know how important food safety is, and your feedback regarding the buffet and overall hygiene has been taken very seriously. We've already passed this on to the resort’s management and our Health & Safety teams, who are investigating further to ensure all protocols are being strictly followed.
I understand how frustrating it must have been to deal with this while away from home, especially when it led to an extended stay. While I’m glad our team offered you a credit as a gesture of goodwill, I also appreciate that it doesn’t erase the stress or inconvenience caused.
Thank you again for your honest comments - we truly value them, and we’re committed to learning from them so we can do better.
Warm regards,
Customer Care Club Med, UK
Appalling customer service
Club Med UK customer service is non-existent. Our passports got stolen and when we informed Club Med that we would like to delay our holiday until we receive the new ones, we met zero understanding and they refused to reimburse 90% of the cost because we notified them less than 14 days in advance (it was day 11 not the previous days of the travel!!!!). Absolutely disgusted.
5 juni 2024
Review zonder uitnodiging
Antwoord van Club Med
Hi S.V.,
Thank you for getting in touch, and I’m really sorry to hear about what happened. Having your passports stolen so close to your holiday must have been incredibly stressful, and I completely understand how disappointing it was to feel unsupported at such a difficult time.
We always want to do our best to help guests in unexpected situations, so I’m truly sorry that your experience with us didn’t reflect that. I know hearing that the cancellation terms couldn't be adjusted - especially when you were just a few days outside the standard timeframe - must have added to your frustration.
Our policies do follow set timelines, which can make things feel inflexible in moments like this, and I realise how frustrating that is when you’re simply trying to adjust your plans under circumstances beyond your control.
If you’re pursuing a claim through travel insurance, please let us know - we’d be more than happy to provide any supporting documents you may need.
Again, I’m very sorry that your experience with us was disappointing. We take feedback like this seriously, and I’ll make sure it’s shared with our team so we can continue improving.
Wishing you all the best, and I do hope we’ll have a chance to welcome you under better circumstances in the future.
Warmest regards,
Customer Care Club Med, UK
My husband was diagnosed with cancer & they refused to refund my deposit with 5 months notice
I booked a family holiday skiing for my husband's 40th. He was diagnosed with advanced cancer and I told Club Med immediately asking to rebook or refund 5 months before the holiday. They refused on the basis that they have lots of requests for refunds and they can't just give them out. I explained that I have two small children and our finances had taken a hit due my husband's illness but there was no discussion from them. My husband also tried to contact them on social media and they said they would get in touch but never did. Absolutely heartbroken and disgusted by the lack of any kind of customer care. They have kept my deposit.
12 december 2023
Review zonder uitnodiging
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