Warner Runnymede, as with other Warner hotels stayed at previously, adequate disabled parking bays are not available. Seen only 7 blue badge bays in car park. Normal parking bays too narrow to open... Toon meer
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Lees wat reviewers zeggen
Stayed at Cricket St Thomas, upgraded to a signature room, which was shabby, stained ceiling, very worn doors and floors, no hot water at peak times. Food was nice first day, then repeated day aft... Toon meer
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Went to Studley castle in August this year for a return visit. Unfortunately not as good as previously there. On our first night we were ‘welcomed’at restaurant reception by a gum chewing girl who rep... Toon meer
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Staying at Heythrop Park. Hotel is much as expected but very disappointed at service at the Brassie Bar. Bar full, football on and not enough staff at the Bar. Waited 15 minutes at the bar for a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Save up to 50% off selected weekend and midweek hotel breaks from Warner Leisure Hotels. Fantastic choice of adult breaks available, book online today.
Contactgegevens
Park Lane 1, HP2 4YL, Hemel Hempstead, Verenigd Koninkrijk
- warnerhotels.co.uk
2,6
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4K reviews
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DON'T BOOK WITH WARNER BE WARNED
We were due to go to Holme Lacy hotel for a 3day break2/4october. We tried to book our meal times online but failed finally the hotel contacted us we were told they only had very few times left. I have never had to book restaurant times in a hotel any where. The times we were offered were 12 hours apart for breakfast and evening meals which meant we would need to be up at 6.30am. The hotel told us their restaurants were far to small to cope with the amount of residents they have. Some break it would have been. We tried every way of contacting the hotel email phone ( 5 different numbers) but got no reply at all. We made the decision not to go as the whole saga had made me unwell. I complained to customer services and have since had no contact from customer services. They did say someone would ring us on Friday or Saturday but no call was forthcoming.
I emailed the CEO only to be told his email address does not accept emails.
I see the group is in financial trouble and trying to sell the Hotels and Haven holiday parks. So please do not book with any of them.
We are some £600 out of pocket and have now given up.
This is the worst experience I have ever had with any Leisure company they should be ashamed
The reply from Warner's has not helped in any way I tried to book meals a month before visit but failed tried to contact warner's without success. They don't care and we are still Over £600 out of pocket.
So many reviews state trying to contact warner's is not possible and they have done NOTHING to put it right
s
1 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for your feedback.
I am sorry to hear about your experience and the difficulties you encountered when trying to book your dining times ahead of your stay.
We ask guests to pre-book their meal times before arrival to help us manage restaurant capacity, reduce waiting times, and ensure the best possible dining experience for all guests. As meal times are allocated on a first-come, first-served basis, we always recommend booking these as early as possible once the option becomes available.
While preferred dining times can become limited, additional availability does sometimes arise as guests amend their plans before or during their stay. Our team will always do their best to assist, so we encourage guests to check with us if their preferred time is not initially available.
I am sorry that the times available did not meet your requirements and that you experienced difficulties contacting both the hotel and our Customer Services team. I appreciate how frustrating this must have been and understand the disappointment this caused.
Thank you for taking the time to share your feedback. Your comments regarding the booking process and communication have been noted and will be shared with the relevant teams for review.
Kind regards, Stuart
Warner hotel Bembridge Bay I O W needs a lot of TLC.
Warner hotel Bembridge Bay I O W.
Booked a 7 night stay in a superior sea view room. Last stay here pre COVID.
Overall standards have dropped and the hotel is somewhat tired. Our superior room had multiple faults. 1. You had to sleep with the patio door open due to constant heat from heating pipes; 2. As the week went on the drains in the bathroom smelt heavily of sewage; 3. The extractor fan was constantly running (no switch). 4. Partial refurbishment using tired fittings.
The dinning experience evening meal was disappointing the menu was nothing like what was on offer on Warners web site; the food came from large catering lorries; vegetables choice lacked choice of green veg and the roast potatoes and carrots needed effort to cut them. Most of the dinning room staff were attentive and helpful (Matty was brilliant), whilst some of the younger staff looked bored and their job appeared an effort. I was not impressed with their apparent ridicule of elderly guests struggling with carrying food down the three stairs to the sitting areas.
The noise levels were very high due to large bus trips and a bowling club talking loudly over each other, making any normal conversation at our table impossible.
The theatre had a smell of staleness and damp about it. The pool areas needed a deep clean and the chlorine levels were so high I think it would damage your skin and eyes.
On the plus side understaffed room staff did their best and the two gardeners did a good job of the grounds.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share such detailed feedback following your stay at Bembridge Coast.
I am sorry to hear that aspects of your holiday did not meet the standards you expected, particularly as this was a return visit following a previous stay before COVID. I was disappointed to read of the maintenance issues you encountered in your room, including the temperature, drainage concerns, and extractor fan, as well as your comments regarding the condition of some areas of the hotel.
I appreciate your observations regarding the atmosphere in the restaurant, pool area, and theatre. Feedback such as yours helps us identify where improvements can be made to enhance the overall guest experience.
On a positive note, I am pleased to hear that our housekeeping team and gardeners made a favourable impression, and I will ensure your kind comments are passed on to them.
Thank you again for your feedback, and I'm sorry that your stay did not fully live up to your expectations.
Kind regards, Stuart
After a terrible Warner hotel… stop waffling . Stop the emails . My marketing preferences are for Warmers to leave me alone and tell the truth to other customers . You lie you gaslight and use robots
After a terrible Warner hotel experience the incessant Emails from Warners adds insult to injury and I have had it with Warners !
It is obvious they do not care by the consistency in their numerous bad reviews.
Nothing changes and warners still insist on emailing previous victims of their awful holidays and hotel stays !
Please stop emailing me . Richard Goddard
16 juni 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for your feedback, Richard.
I'm sorry to hear that you remain disappointed following your experience and that you're frustrated by the marketing emails you've continued to receive.
We would like the opportunity to look into this for you. Please reach out to our Guest Services team with your contact details, and we will be happy to have this chased up on your behalf and review your marketing preferences.
Thank you for bringing this to our attention, and I apologise for the frustration and inconvenience caused.
Kind regards, Stuart
My first visit to Sinah Warren is one…
My first visit to Sinah Warren is one to forget. This place us looking very tired and in need of considerable refurbishment. Our room had a dirty carpet which needed a good clean or replacement. The shower was good but showers in baths are unacceptable, getting in and out for the elderly is frought with danger.
The bar staff were the most miserable and rude people. Example: I asked for some drinks, the guy serving me passed a drink to me but then stopped to talk to a female member of staff for a couple of minutes then continued with my order.
I can best describe two other female bar staff as chavs, so rude and miserable serving people with a frown clearly didn't want to be there.
The male toilet adjacent to the coffee bar is a danger zone. Wet floor signs are placed 24/7, the floor by the end of the day is flooded from a water leak. The placing of signs 24/7 is contrary to health & safety regs. I slipped and fell in this toilet which is subject to other negotiations.
I'm sorry Warners, I wont be going back again as I think youve lost it. The recruitment policy (if you have one) requires changing, there is nothing worse than to be served by rude people.
22 september 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I'm sorry to hear that your stay at Sinah Warren did not meet your expectations. Sinah Warren remains one of our most popular hotels, with its unique coastal location and beautiful views, which makes it particularly disappointing to learn that aspects of your experience fell short.
I was sorry to read your comments regarding the condition of your room, the accessibility of the bathroom, and the service you received from some members of our team. We pride ourselves on providing a friendly and welcoming atmosphere, so I regret that this was not reflected during your stay.
I'm also sorry to hear about your concerns regarding the toilet facilities and the incident you experienced. Guest safety is extremely important to us, and we appreciate you bringing this matter to our attention.
Thank you again for your feedback. Your comments will be shared with the relevant teams as part of our ongoing efforts to improve the guest experience.
Kind regards, Stuart
Poor bed amd shower
The hotel and grounds at Nidd hall Harrogate are stunning, we paid for a signature room which was large and roomy and overall just ok but not wow factor , we would have been happy but the bed was the worst I’ve ever slept in Apart from it being firm it was one of those that zip together and the main issue was the sides were curved probably due to wear but you felt like you were sliding out of bed and I had little or no sleep. and the shower was very poor and old with a rubbish shower head that I had in the 70s so for the price we were overall disappointed.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your stay at Nidd Hall.
I am delighted to hear that you enjoyed the hotel and its stunning grounds, and that you found your Signature Room spacious. However, I am sorry that aspects of the room did not meet your expectations.
In particular, I am sorry to learn that you found the bed uncomfortable and that this impacted your sleep. A relaxing and restful night's sleep is an important part of any break, and I appreciate how disappointing this must have been. I am also sorry that the shower facilities fell below the standard you were expecting from a Signature Room.
Your comments have been noted and will be shared with the relevant team for review, as guest feedback helps us identify areas where improvements can be made.
Thank you again for your feedback, and I am sorry that your stay did not fully meet your expectations.
Kind regards, Stuart
Staying at Heythrop Park
Staying at Heythrop Park. Hotel is much as expected but very disappointed at service at the Brassie Bar. Bar full, football on and not enough staff at the Bar. Waited 15 minutes at the bar for a drink during happy hour and missed the Happy Hour by 2 minutes. Warners - if you have a full bar, football and Happy Hour please make sure you have enough staff to cater for residents to partake of the Happy Hour offer!!!!!
11 oktober 2026
Review zonder uitnodiging
My husband is in a wheelchair with poor…
My husband is in a wheelchair with poor mobility. He enjoys a massage and I booked a head and shoulder massage which he would enjoy. When we arrived we were showed a massage couch which was high. It would have been impossible for him to get onto it and they refused to give him the massage in his wheelchair although he had one previously at Nidd Hall. Additionally there are only two disabled toilets apart from bedrooms and the main one in the cafe area is so small it is virtually impossible for a carer to assist. Considering the high proportion of elderly and disabled clients I feel that warners especially Thoresby Hall is not of sufficient standard
10 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I am sorry to hear that you experienced difficulties during your stay, particularly regarding the massage appointment and accessibility facilities. We appreciate how disappointing this must have been for both you and your husband.
All of our hotels provide accessible toilet facilities, and I am sorry that you found the facilities at Thoresby Hall did not meet your needs during your visit.
Thank you again for your feedback, and I am sorry that your experience fell short of expectations.
Kind regards, Stuart
No Club Warner Service help for customers!
I am a platinum member, which means I have stayed at their hotels on quite a number of occasions. On returning from a weekend stay, I have to call them up so they can enter my details of my stay in club Warner, because I have not been able to log on to my account since I've been a Member. I've been reporting this issue to them in telephone calls, and online and nothing has been done. They say that they will answer your query within 72 hours, as far as I can see, there is no club warner Service help for customers!
1 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback and for being a Platinum member. We truly appreciate your loyalty and the many stays you have enjoyed with us over the years.
I am sorry to hear about the ongoing difficulties you've experienced accessing your Club Warner account. We are aware that some members have encountered issues with account access and online functionality, and I completely understand how frustrating it must be to repeatedly contact us after each stay to have your details added manually.
I am particularly sorry that, despite raising this through both telephone calls and online enquiries, you feel that sufficient progress has not been made. This is not the level of service we aim to provide, especially for our valued Club Warner members.
Please be assured that the issues affecting the Club Warner system have been raised with the relevant teams, and we are working to resolve them. We hope to have these problems fully addressed as soon as possible so that members can access and manage their accounts without needing to contact us directly.
Thank you for your patience and understanding while we work through these technical challenges. Your feedback is invaluable, and we apologise for the inconvenience and disappointment this has caused.
Kind regards, Stuart
Filthy Cricket St Thomas
My friend & I recently returned, 2 weeks ago, from a Warner 4 night break at Cricket St Thomas Somerset.
We were looking forward to a lovely break as advertised on TV, but it was extremely disappointing. Upon arrival given our room key & when we entered we were lost for words. It was disgusting.
We were in the eaves, a small pokey, stuffy, hot room which was filthy. Ive been on a few of these type breaks over the years & I dont mind if a hotel is a little tired, you kind of expect it in these old mansion type accommodation but what I wont abide is complete filth.
The room had months of dust, really thick everywhere & in the bathroom a thick tangle of black hair in the plughole.
We didnt unpack & complained, asking to be moved immediately but we're met by very rude reception staff & a Mgr who said it was impossible as they were fully booked.
We asked the Mgr to come & look at our room & he grossly played down our complaints saying he would be happy with the room. I asked him
' What this filth'.
We had also paid extra for a signature room which this clearly was not.
The pool area lockers were filthy also.
Rooms were not serviced & cleaned properly throughout our stay.
When I got home I wrote 5 pages of A4 to Warners & they haven't even had the common decency to reply.
A pretty disgusted customer.
14 september 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback. I am very sorry to read about your experience during your recent stay at Cricket St Thomas.
The standards you have described, particularly regarding the cleanliness of your room and pool area, fall well below those we aim to provide for our guests.
I also appreciate your disappointment regarding the room itself, particularly as you had paid to upgrade to a Signature Room and were expecting a higher standard of accommodation.
Most concerning of all is that you felt your detailed written complaint was not acknowledged after returning home. We understand the importance of responding to guests who take the time to provide feedback, and I apologise if this has not happened.
Thank you again for bringing these matters to our attention. Feedback such as yours is taken seriously and helps us identify where improvements are needed. We are sorry that your break did not reflect the enjoyable Warner experience you were hoping for.
Kind regards, Stuart
good entertainment but elsewhere the standards seem to be slipping
stayed at bembridge coast hotel starting 25/09/26 for 3 nights, we decided stay in a suite so we expected top notch for the money, we were impressed with the layout and size but was let down by the tired decoration and cleanliness and the net curtain should not have big tear especially for the money spent. The hotel is in a great position with great sea views especially the restaurant and bar. The staff in the restaurant were run off their feet which very much affected the serving and clearing obviously down to cut backs, breakfast was good and bad, slow in replenishing different items from cooked breakfast to the milk for tea and coffee and toast should have been fresher. Dinner was a roast every night with tough meat and hard roast potatoes carrots were the only item to write home about, and there should have been more alternative meals to choose if you didnt want a roast every night, most of the desserts and starters could have been better. The entertainment was very good for the weekend especially joe obrien and stevie wonder tribute. We have been to warners before but this time the standards seem to be slipping which again i can only think is down to cutbacks.
25 september 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your stay at Bembridge Coast.
I am pleased to hear that you enjoyed the location of the hotel, the sea views, and the entertainment, particularly Joe O'Brien and the Stevie Wonder tribute act. It is also encouraging to know that you were impressed by the size and layout of your suite.
However, I am sorry to learn that aspects of your accommodation did not meet your expectations. The condition of the décor.
We value feedback from returning guests, and I am disappointed to learn that you feel standards have declined since your previous Warner stays. Please be assured that your comments have been shared with the hotel management team for review.
Thank you again for bringing your concerns to our attention, and please accept my sincere apologies for the disappointment caused.
Kind regards, Stuart
Warner Runnymede
Warner Runnymede, as with other Warner hotels stayed at previously, adequate disabled parking bays are not available. Seen only 7 blue badge bays in car park. Normal parking bays too narrow to open car door wide enough for person with mobility impaired to get in and out of car.
Lift to accommodation just big enough to get 1 person plus wheelchair at a squeeze.
First impressions of what is supposed to be a flagship in the Warner leisure portfolio
5 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your stay at Runnymede on Thames.
I am sorry to learn that your first impressions of the hotel were disappointing. I appreciate the concerns you have raised regarding the availability of disabled parking bays and the size of some of our parking spaces. We understand how important accessible parking is for guests with mobility requirements.
Whilst we do provide designated disabled parking spaces, these are limited in number and are available on a first-come, first-served basis. I appreciate that this may be frustrating when all accessible spaces are occupied and alternative parking spaces do not provide the same level of convenience.
Guest feedback is invaluable in helping us review our facilities and services, and I will ensure your comments are shared with the relevant team for consideration.
Thank you again for bringing your concerns to our attention.
Kind regards, Stuart
Stay at Studley Castle
Stay at Studley Castle. I booked a lift accessible room for my mum who is 80 and not able to move around too much. I didn’t get a lift accessible room. I was put in a room 10 minutes from the lift for my mum. I was told by the hotel that no information was on the booking about a lift accessible room. It was. The staff didn’t want to hear any complaints they rolled their eyes at a number of people with complaints. They are not responding to feedback I have provided. I would not book this again.
21 september 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback regarding your stay at Studley Castle.
I am very sorry to learn of your disappointment, particularly as you had requested a lift-accessible room to accommodate your mother's needs. I appreciate how frustrating it must have been to find that your allocated room was some distance from the lift.
I appreciate your disappointment regarding the room location. Whilst requests such as being close to a lift are noted on the booking and carefully considered, specific room locations cannot be guaranteed unless a room allocation has been purchased in advance. Where requests are made, our team will always do their best to allocate a room as close as possible to the requested location, subject to availability at the time of your stay.
Please accept my sincere apologies for the inconvenience and disappointment caused. Your comments have been shared with the hotel management team for review.
Kind regards, Stuart
We were due to go to a Warners Hotel…
We were due to go to a Warners Hotel with my mother in law next weekend.
She was admitted to hospital on Saturday. She paid for holiday insurance. We rang immediately to cancel but their office is shut all weekend. We rang again today and waited over 40 minutes for an answer and were then told the insurance was only valid if they were notified one week ahead.
Incredibly disappointing!! Very expensive and totally inconsiderate in a difficult situation.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I was very sorry to learn that your mother-in-law was admitted to hospital, and I appreciate that this must have been a worrying and difficult time for your family.
I understand your disappointment regarding the cancellation of your holiday and the outcome of your enquiry. However, as outlined within the terms of our Holiday refund Plan, cover does not apply where a cancellation is made within seven days of the departure date. As your holiday was due to commence the following weekend, unfortunately the booking falls within this exclusion period and is therefore not eligible for a claim under the plan.
I appreciate that this is not the outcome you had hoped for, particularly given the unforeseen nature of the circumstances, and I am sorry for any distress this has caused. I also apologise for the delay you experienced when contacting our team.
Thank you again for your feedback, and I would like to extend my best wishes to your mother-in-law for her recovery.
Kind regards, Stuart
Warners Runnymede? Atrocious …
Went to warners Runnymede hotel for a 4 day break in July. Air con not working, 30c outside, bathroom radiators on full, room was boiling hot, market kitchen food atrocious, the "entertainment" just wasnt, and tried to add in sneaky undisclosed tips for drink service. Ok they called the DAY BEFORE our visit about failed A/C but made out it was a new thing but reviews show it had been ongoing for weeks, so they basically lied to us. Other options offered not viable as we were in a group. Only compensation offered was 10% of what we paid. Never again. I thought Warners were a good honest decent company with good old British traditions. Despicable behaviour.
Oct-6 InReply: Contact customer services? Yes i did that, they flatly refused to do anything more. And by the way, the continual "thanks" for my pointing out your issues is extremely irritating. Im not doing all this to help you make your business better for others, I want adequate compensation for my own appalling expensive experience. FM4KFR6FUG.
4 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I sincerely apologise for the challenges you encountered during your stay at Runnymede on Thames. Your experience did not meet our expectations, and I want to assure you that this is not the level of service we aim to provide.
I am particularly sorry to learn of the issues with the air conditioning during a period of very warm weather and appreciate how uncomfortable this must have made your stay. I also regret your disappointment with the dining and entertainment offerings and understand your concerns regarding service charges.
Your feedback is extremely important to us, and we would appreciate the opportunity to discuss this matter further. Please visit our website, click on 'Contact Us', and select 'Online Guest Feedback' to fill out a form. Once submitted, a member of our team will reach out to address your concerns.
We hope that by speaking with our team, we can restore your faith in Warner and demonstrate our commitment to ensuring you have a wonderful experience with us.
Kind regards, Stuart
Warner hotel- bed bugs & mouse traps
Stayed at cricket st Neots hotel in September 2026.warner hotel
The restaurant has lots of mouse traps everywhere. My friend woke up in the middle of the night itching, only to discover the white bedding was black covered in bed bugs, hotel moved her and for the exact same thing to happen. Disgusting place should be shut down. The manager/staff did not care
20 september 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I sincerely apologise for the challenges you encountered during your stay with us. Your experience did not meet our expectations, and I want to assure you that this is not the level of service we aim to provide.
I was particularly concerned to read the issues you have raised regarding the condition of your accommodation and your concerns about pest activity. We take matters of cleanliness, hygiene and guest comfort extremely seriously, and I am sorry that you left feeling disappointed by both the experience and the response received.
Your feedback is extremely important to us, and we would appreciate the opportunity to discuss this matter further. Please visit our website, click on 'Contact Us', and select 'Online Guest Feedback' to fill out a form. Once submitted, a member of our team will reach out to address your concerns.
We hope that by speaking with our team, we can restore your faith in Warner and demonstrate our commitment to ensuring you have a wonderful experience with us.
Kind regards, Stuart
Stayed at Cricket St Thomas
Stayed at Cricket St Thomas, upgraded to a signature room, which was shabby, stained ceiling, very worn doors and floors, no hot water at peak times.
Food was nice first day, then repeated day after day the same, couldn't face it again for 5th day went home a day early.
Entertainment was good.
If you have mobility issues don't book walled garden rooms as very long walk to food hall including having to walk outside
5 september 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your stay at Cricket St Thomas.
I am sorry to learn that your experience did not meet your expectations, particularly after choosing to upgrade to a Signature Room.
Thank you also for highlighting the location of the Walled Garden accommodation. There is a considerable walk from the Walled Garden rooms to the restaurant and entertainment venues, which includes some outdoor walking. We appreciate that this may present challenges for guests with mobility concerns, and we are grateful that you have highlighted this for future guests.
Please accept my sincere apologies for the disappointment caused. Your comments have been shared with the hotel management team for review as we continue to improve the guest experience.
Kind regards, Stuart
Went to Studley castle in August this…
Went to Studley castle in August this year for a return visit. Unfortunately not as good as previously there. On our first night we were ‘welcomed’at restaurant reception by a gum chewing girl who replied to my “good evening” with”You on the coach?”not the response we expected! Had a number of cleaning issues with the room and a broken light that we reported but nothing was done! I made a complaint to warners customer service and was finally called a month later to be told “ Thanks for the feedback and we will let housekeeping know”!
27 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback regarding your recent stay at Studley Castle.
I am very sorry to learn that your return visit did not live up to the positive experiences you had enjoyed previously. In particular, I apologise that the welcome you received in the restaurant did not meet the friendly and professional standards we expect from our team.
I am also sorry to hear of the housekeeping issues you experienced in your room and that the broken light remained unresolved despite being reported. This is understandably disappointing and not the level of service we aim to provide.
Furthermore, I apologise for the delay in responding to your original complaint and that you felt the outcome did not adequately address your concerns. We appreciate all guest feedback, and I am sorry that the follow-up left you feeling dissatisfied.
Please be assured that your comments have been shared with the relevant management teams for review, as we are committed to improving our guest experience.
Thank you again for bringing these matters to our attention, and please accept my sincere apologies for the disappointment caused.
Kind regards,Stuart
Please improve your telephone service
Please improve your telephone service. I have tried several times and no response. As everything cannot be done online, such as arranging for accessibilty needs, the phone service needs to be better.
Since writing the review above, we have stayed at Thoresby Hall, and it was absolutely wonderful. The staff were very helpful, the setting was gorgeous, and the food in the Blue Room was exquisite. We have actually booked a return trip later this year.So my only gripe is my experience with the telephone service.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I am sorry that you were unable to get through to us by telephone when trying to contact our team. I appreciate how frustrating this can be, particularly when you need assistance with accessibility requirements that cannot always be managed online.
We have recently been experiencing higher than normal call volumes, which has unfortunately resulted in longer waiting times for some guests. Please accept my sincere apologies for the inconvenience this has caused.
I would encourage you to try contacting us again, and our team will be happy to assist with any accessibility requirements or other arrangements needed for your stay.
Thank you for your patience and understanding, and we look forward to helping you shortly.
Kind regards, Stuart
Norovirus outbreak and no communication
Arrived at Littlecote House on Sunday 23rd August. Room was nice and quite big. Had a look round. Quite a confusing site and ambiguous signage as to what activities were available and where. It seems things like archery is now a paid for activity. Dinner was quite tough meat with roast potatoes and congealed gravy. I am gluten free and staff were knowledgeable about what was ok on the menu but it was a quick pen point to what I could have. The entertainment was sub par with the house band singing over a backing track which had the original singers still on it.
Monday morning before breakfast we were told by the manager everyone was being sent home due to the norovirus outbreak. We would get a full refund. Its been over a month and we have had no communication from Littlecote or Warners and there is no sign of a refund. We contacted them after two weeks and was told it would be a 28 days but there was hardly an apology and there was also a backtrack on the full refund that the manager promised. We keep getting bombarded with emails about booking another holiday with them but they havent even bothered to write to apologise or explain what is happening with any refund.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for your feedback regarding your stay at Littlecote House.
I am sorry for the disappointment caused by the early end to your holiday following the outbreak of illness at the hotel. I completely understand your frustration at being advised of a refund and then experiencing delays and a lack of communication regarding its progress.
I would also like to apologise for the confusion surrounding the refund process and for the lack of updates provided. We experienced a high volume of cases following the closure, which unfortunately led to longer processing times than usual.
It is particularly disappointing to learn that you continued to receive promotional emails whilst awaiting a resolution, and I appreciate how this would have added to your frustration.
Thank you also for your comments regarding the dining experience, entertainment and resort facilities, which have been noted and shared with the relevant teams.
Please accept my sincere apologies for the inconvenience and disappointment caused.
Kind regards, Stuart
Incredibly prejudiced staff work here
Incredibly prejudiced staff work here, rather judgmental and not very friendly.
29 september 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Dear Guest,
Thank you for taking the time to leave your feedback.
I was very sorry to read your comments and disappointed to learn that you felt members of our team were prejudiced, judgmental, and unfriendly during your experience with us. At Warner, we strive to create a welcoming and inclusive environment for all our guests, and it is concerning to hear that this was not reflected in your visit.
Your feedback is extremely important to us, and we would appreciate the opportunity to understand more about what occurred. Please visit our website, click on 'Contact Us', and select 'Online Guest Feedback' to complete a form with further details. Once submitted, a member of our team will contact you directly to investigate your concerns.
We hope that by speaking with our team, we can better understand your experience and address the issues you have raised.
Kind regards,Stuart
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