Warner Runnymede, as with other Warner hotels stayed at previously, adequate disabled parking bays are not available. Seen only 7 blue badge bays in car park. Normal parking bays too narrow to open... Toon meer
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Lees wat reviewers zeggen
Stayed at Cricket St Thomas, upgraded to a signature room, which was shabby, stained ceiling, very worn doors and floors, no hot water at peak times. Food was nice first day, then repeated day aft... Toon meer
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After a terrible Warner hotel experience the incessant Emails from Warners adds insult to injury and I have had it with Warners ! It is obvious they do not care by the consistency in their numerou... Toon meer
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I have stayed at Warner hotels numerous times and have to say that my experiences have always been excellent. Staff have always been helpful and accommodating to my needs. Never giving any indicatio... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Save up to 50% off selected weekend and midweek hotel breaks from Warner Leisure Hotels. Fantastic choice of adult breaks available, book online today.
Contactgegevens
Park Lane 1, HP2 4YL, Hemel Hempstead, Verenigd Koninkrijk
- warnerhotels.co.uk
2,6
Slecht
4K reviews
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Stayed at Runnymede
Stayed at Runnymede paid extra for the room, that had no wifi, WC not working properly, fridge didn't work, yep we reported to reception. watch out for additional costs at meal time cheese biscuits roast beef etc, also watch out forservice charge on drinks poor service.
And as yet response to my complaint
7 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for sharing your review following your stay at Runnymede on Thames.
I am sincerely sorry to hear of the issues you experienced in your room. This is not the standard we strive to achieve and I will be sure to pass your comments along to the relevant teams for review.
We do offer some enhanced dishes, and therefore these do have supplement charges. We do also offer a wide variety of inclusive dishes. The service charge is optional and guests can opt to remove this at anytime.
Thank you again for you feedback, your comments have been noted and will be shared with the relevant teams. - Lauren
Would never book Warners again
After 3rd time of trying to get decent spa break to celebrate my sisterand I's special birthdays, (1st try at a Warners February told very shortly before spa jacuzzi not available and reviews said pool cold) so changed - with difficulty - to Boddelwyddan. Then due to MAJOR heart op where a cancellation for op came up so had to take it, had to change again but no complete refund or credit only some - and she had to fight hard for that - so sister lost hundreds on special room etc.
So she then paid even more to cover difference lost and tried Thoresby Hall, only to be told a FEW DAYS before there was Gloworm Kids Festival being held in grounds (1000 acres) so 'may be some noise'. Frankly a mini Glastonbury. They knew about this event in the field just outside their gates months ago obviously so why the .. didnt they inform their upcoming clients - because they knew damn well some would cancel - its obvious !
And, room literally FACED the Festival so from am to gone 10pm its boom boom from music, yelling kids, fair and LOUD announcers, and they could only move to a lesser paid for room. Could not open windows for air due to racket. We both have hearing problems but still it was awful.
Even really nice bird of prey man was concerned to let his birds go with that noise, as all the birds were distracted turning round to wonder where noise was from.
Peaceful relaxing weekend it wasnt. Captured audience.
Its beyond a joke not to have been informed in decent time TWICE on bookings so could have chosen another place and not lost money.
Several other clients we spoke to who have gone to Warners for years said its gone downhill lately, both with food and other things. Appalling.
If considering Warners for first time dont book is our advice.
Thoresby Hall is an amazing building in itself, but food in market place restaurant not good and its buffet serve yourself except for tea/coffee. Waitresses lovely but poor things knackered from long hours. So you have to book Blue restaurant which costs extra. Food there was good must be different chef or kitchen but flipn expensive when already paid for other. Loss of £ hundreds plus constant noise endured all weekend was awful.
Would NEVER recommend Warners despite their adverts and would never go again. No caring or understanding if ill, and very very late notification of issues though know months in advance. Avoid.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for sharing your feedback. We're sorry to hear that your experience didn't fully meet your expectations, particularly as these breaks were intended to celebrate such special birthdays.
We understand how disappointing it must have been to make multiple changes to your bookings, especially due to unforeseen health circumstances. Whilst we're pleased you were eventually able to stay with us at Thoresby Hall, we're sorry that the nearby festival affected the peaceful atmosphere you were hoping for.
We appreciate your comments regarding communication about local events and will ensure this feedback is shared with the relevant teams. We always aim to keep guests informed of anything that may impact their stay wherever possible.
It's lovely to hear that you found Thoresby Hall to be an amazing building and that our team members, particularly the waitresses and the bird of prey presenter, helped make parts of your visit enjoyable. We'll be sure to pass on your kind words to them.
We're also pleased that you enjoyed your dining experience in The Blue Room Restaurant, although we're sorry that the Market Kitchen offering wasn't to your taste. We do aim to provide a delicious and varied dining experience in both restaurants.
Thank you again for your review, all of your comments have been noted and will be shared with the relevant teams for review. - Lauren
Company refused to allow a change of dates.
Company refused to allow a change of dates given three weeks notice and refused to refund any of total prepaid invoiced amount of over £1700.00
Within small print terms of sale but utterly unreasonable and not fair
As returning customer I requested a goodwill gesture and offered to take cheaper dates with no compensation. Offer refused.
This company has no regard for the ethics of business nor customer relations.
Taken up with Customer Services but faced with "rules are rules" response. Avoid Warner Hotels.
Warner booking reference WUM5JRCGYT
15 juni 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for sharing your review. I am sincerely sorry to hear you were unable to make it on your break, and you were disappointed with our cancellation terms.
We do offer a Holiday Refund Plan which is a cancellation cover plan, and allows guests to cancel their break and receive a refund minus any cancellation charges for reasons such as illness, jury service, redundancy, and adverse weather. If a guest does decide to not take this out, this does mean that their booking is not covered for cancellation and if the guest wanted to cancel or change the date of the break, this would result in a full loss. It is extremely important to us that we apply the same terms and conditions to all guests, therefore we are unfortunately unable to make exceptions.
We do offer a name change free of charge, so the booking could be transferred into someone else's name, or guests can claim via their own insurance and we can provide relevant documentation needed to support this.
Again, I am very sorry for any disappointment this may have caused. - Lauren
Hard working staff
Firstly our server, a young Italian lady was absolutely brilliant.
The food though sometimes over cooked by the hot light at the servery was always good, however one contract cook stood out as amazing, he cooked the perfect beef joint then the next day he was on omelette duty and his creations were second to none.
The swimming pool showers were let down by missing or empty shower gel dispensers. The pool sauna and Steam Room we're excellent, the beach temp Room was okay.
The entertainment was a band which would have been good for one night but it was insufferable for the 3 nights we saw them.
Bed was comfortable, shower in the room pretty powerful and the daily snacks came in handy.
We stayed 3rd Monday to Friday morning.
Air rifle shooting is expensive as is archery.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your stay.
I was delighted to read your kind comments about our team, particularly the young Italian lady who served you. It's wonderful to hear that she provided such excellent service, and I will ensure your praise is shared with the hotel management team. I was also pleased to learn that one of the chefs made such a positive impression, both with the roast beef and the omelettes. Recognition of individual team members is always appreciated and will be passed on.
It's great to hear that you generally enjoyed the food, although I am sorry that some dishes appeared to have been overcooked while being held at the servery. I also appreciate your comments regarding the leisure facilities. While I'm pleased you enjoyed the sauna and steam room, I am sorry that the swimming pool shower facilities were let down by missing or empty shower gel dispensers. Your observations will be shared with the relevant team for review.
Thank you also for your feedback regarding the entertainment. I understand that while the band may have been enjoyable initially, seeing the same act perform across multiple evenings limited the variety of entertainment during your stay. We appreciate this feedback as it helps the hotel consider future entertainment programmes.
I was pleased to hear that you found your room comfortable, enjoyed the powerful shower and found the daily snacks a welcome addition to your stay.
Regarding the pricing of the air rifle shooting and archery activities, we believe these are competitively priced in comparison to similar experiences offered at other leisure and hotel destinations. However, we appreciate that value is subjective, and we thank you for taking the time to share your thoughts.
Thank you again for your review. We hope to welcome you back again in the future - Kelly
Emailed the Heythrop park hotel about…
Emailed the Heythrop park hotel about our upcoming stay a couple of days ago and have had no reply from the hotel as you have to book your dining well in advance which we weren’t aware of. Went to book our preferred restaurants for breakfast & dinner & none available. Only one time-slot showing for breakfast at 7.45am. Was hoping for a relaxing lazy weekend not to have to get up at the crack of dawn to get to breakfast for an allotted time. Our room cost £346 a night and to have to pick your dining options so far in advance is ridiculous.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for your feedback. I am sorry to learn that the dining time slots available during your stay are limited.
Once a booking is made, an email is automatically sent with information about reserving dining arrangements. However, I appreciate that this may not have been clear and understand how disappointing it must be to find that your preferred restaurants and dining times are no longer available, particularly when you were looking forward to a relaxing weekend break.
I completely understand your frustration, having emailed the hotel several days ago and not receiving a response. We of course want you to have an enjoyable and stress-free stay.
If possible, please submit your feedback via the 'Contact Us' page on our website. Once received, we will contact the hotel directly to see whether there is anything that can be done to accommodate later breakfast times during your visit – Kelly
dirty hotel
If I could give this hotel less than 1 I would, the hotel is dirty, it needs a top to toe deep clean, we called at the hotel 2 days before we stayed to check if there was a fridge n the room, of course we were assured, we had upgraded to a premium room, we got there, no fridge!! We couldn't ring reception as we were given no information about the hotel when we arrieved, I eventually contacted them through the main hotel number, I was told that the fridge was under the tea and coffee, the receptionist offered to come to the room to show me where the fridge was, up she came to show me the space that the fridge should have been in, there was no fridge, we were given a tiny fridge which was very noisy, we then had time to see he filthy room they had given us, please check the photo's, the carpet was disgusting, the wall behind the table was scratched so badly, the worst was the space under the coffee and tea, it was thick with dust and discarded milk cartons, another call to reception to ask them to come to the room to see the state of it, it had just been cleaned, we had to wait for the cleaners to finish. The receptionist agreed that the room was disgusting, she persuaded us to stay the night and assured us that she would clean a room especially for us for the following 3 nights, we wish we hadn't, we went to breakfast the following morning, the restaurant carpet was disgusting, under the coffee machine was dusty and littered with paper, our table was sticky, chipped and wobbled from the top not the legs. this place is a disgrace, outside it looks amazing, inside is probably one of the dirties hotels I have ever stayed in, we left immediately.
26 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I was very sorry to read about your experience and the issues you encountered during your stay. Whilst I appreciate your positive comments regarding the appearance of the hotel externally and the efforts made by our Reception team to assist, it is disappointing to hear that your accommodation did not meet the standards you expected.
Guests should arrive to accommodation that is clean, comfortable and well maintained, regardless of room type. I am therefore sorry to learn of your concerns regarding the cleanliness and condition of both your original room and other areas of the hotel. The issues you describe are certainly not reflective of the standards we aim to deliver, and I appreciate how disappointing this must have been.
I was pleased to read that the Reception team responded promptly to your concerns, visited the room personally and arranged alternative accommodation for the remainder of your stay. However, I fully appreciate that this did not change the first impression you were left with and ultimately did not prevent your decision to leave early.
We would genuinely welcome the opportunity to discuss your experience further and review the concerns you have raised. Feedback such as yours is incredibly important to us, and we'd like the chance to reassure you that this is not the standard of experience we want any guest to receive. If you have not already done so, please submit your feedback directly through the 'Contact Us' section of our website, where our Post Stay Feedback Team will be able to review your concerns in more detail.
Thank you again for bringing these matters to our attention. We are sorry that your stay fell so far short of expectations and hope you will consider contacting us directly so that we can investigate this further - Kelly
Shameful response
So now I have a reply basically stating that it says in their T&C’s that a £35 per person admin fee applies in case of a claim. THAT DOESN’T MAKE IT RIGHT. It makes it a way to make additional profits for nothing. Plus I’ve already paid for the insurance (refund) protection, that now they are charging me again … for nothing. Apart from the fact that these maybe in their T&C’s I’d like Warner to justify those charges … it is discussing !
Disgusting , taking advantage, shameful.
I booked a 5 day stay at one of Warner Adult only Hotels taking my 95 year old father ( who had been several times before) the cost around 1,200 with insurance. Unfortunately my father became infirm and had to go into hospital , so I cancelled , using the insurance (which Warner provides) it was a simple 3 minute process. BUT, Warner’s took an admin fee per person of £35 then took an additional £60 being the initial cost of the insurance, which I had already paid. So my refund was £130 short. The fact that there were two people on the booking was irrelevant to any admin involved as it was ONE calculation. If the booking was for 10 people the fee would have logically been £350!!! What a total money making scam from what used to be a trusted brand … I can’t wait for their response to this complaint,
10 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
Firstly, I am sorry to learn of your father's ill health and that he was unable to travel. We hope he is receiving the care he needs and wish him all the very best.
I would like to clarify that Holiday Refund Plan is not an insurance policy, but an optional refund plan designed specifically for Warner holidays. Many guests find it beneficial as it provides cancellation cover without the restrictions that can sometimes apply to traditional travel insurance, particularly regarding pre-existing medical conditions.
The terms of the Holiday Refund plan explain that the cost of the protection itself is non-refundable and that, should a cancellation be made an administration charge of £35 per person applies. The cost of the Holiday Protection is £30 per person, meaning refunds are processed less the administration charge and the cost of the protection plan purchased.
As your booking was for two guests, the charges were applied on a per-person basis in line with the policy terms and conditions. Whilst I understand that this may have been frustrating, these charges are applied consistently to all claims made under the scheme.
We appreciate that having to cancel a holiday due to unforeseen health circumstances is disappointing. However, the deductions applied are in accordance with the Holiday Protection terms and conditions and are applied consistently to all cancellations where the policy is used.
We send our best wishes to your father for his recovery and wellbeing – Kelly
Alvaston hall was a shambles on the 31st July-3rdAug…
Alvaston hall was a shambles on the 31st July weekend. Hardly any staff, long waits for bar drinks even going to the bar.
Food was not available ie roast pork or trout on Friday evening at 6.15pm. I ordered cheese board for desert which arrived hard and mouldy. Mentioned to manager who said well chose a different desert. That was not the answer I expected. Food not stocked up and many times no plates, cups, bowls. Sunday evening meal my husband had new potatoes with his meal, it was black and bad when cut into it. The assistant mangeress said she was not happy at our experience in the dinning room and we would receive an email. No email has arrived.
Considering Alvaston is our go to for holidays, it most certainly is no longer.
Signature room was ok looking over the pond.
A member of the spa staff was rather rude speaking to me during the meditation morning. I most certainly did not appreciate her telling me I was annoying her when all I was doing was praising a produce we were trying.
Won't be rushing back.
31 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your stay at Alvaston Hall.
I am genuinely sorry to read about the number of issues you experienced during your visit. The service levels, food quality, and overall experience you describe are not the standards we aim to deliver, particularly for guests who choose to holiday with us regularly.
I am pleased to hear that you enjoyed your Signature Room and its lovely outlook over the pond.
Your feedback has been shared with the hotel leadership team so that the concerns raised can be fully reviewed. We value your loyalty to Alvaston Hall and are sorry that this visit has left you feeling unable to return.
If you have not already been contacted, please go to our contact us page on our website so we can investigate your experience further and come up with a suitable resolution for you - Kelly
Excellent 5 day break at Bodelwyddan…
Excellent 5 day break at Bodelwyddan castle hotel. Great food for entertainment by warners theatre group, and fabulous Marc Bolton show.
Very friendly staff and helpful in all areas of the hotel.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for your wonderful feedback.
We're delighted to hear you had an excellent five-day break at Bodelwyddan Castle and enjoyed the great food, fantastic entertainment from the Warner Theatre Company, and the fabulous Marc Bolton show.
It's also lovely to know that our friendly and helpful team helped make your stay so enjoyable. We look forward to welcoming you back for another memorable break soon - Kelly
Runnymede - forget it.
We booked 4 nights at Runnymede but had a very disappointing experience. I agree with the review given by Africa.
We were urged to register our credit card prior to the holiday in order to avoid delays at reception on arrival. Last year they had a kiosk to hand out all the information and room number etc. but this year nothing and we ended up joining a very long queue. We found that the air conditioning was not working in our room and during our stay it reached 35 degrees at times. The room was on the sunny side so there was no let up. On enquiring at reception we were informed that the heat was causing the air con to play up. To say our stay was uncomfortable is an understatement. We had a word with the manager of the rooms and was given a small discount on departure. We were told that we should have received a letter informing us that the air con was not working and giving us the option to cancel. We did not receive this and the manager on checking said that unfortunately we were left off the list. I suffer with low blood pressure and the extreme heat was making me ill and we considered leaving at one point but it was so hot we found it impossible to try to pack everything up.
We stayed at Runnymede last year and could not fault it but this year we noticed all the cut backs and lower standards. Entertainment was inferior and so was the food but the costs had increased by a large amount. I think as the hotel was new last year they made it extra special in order to get it off the ground but now it has probably reverted to their usual standard.
Obviously Warner Hotels do not care about their customers as all the correspondence we have had with them has been negative and they will not consider a refund of the room.
We will certainly not be staying at a Warner Hotel ever again and looking at some of the reviews on the other hotels, I would think a lot of other people feel the same way. I daresay there will always been someone else who has not tried them who will book.
6 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to leave your review. We are very sorry to read about your experience and that your stay at The Runnymede on Thames did not meet the standards you experienced during your previous visit.
We sincerely apologise for the issues you encountered with the air conditioning, particularly during such high temperatures. We understand how this impacted both your comfort and enjoyment of your holiday.
We are also sorry to hear that your arrival experience fell short of expectations and that you felt aspects of the entertainment, dining experience and overall service did not represent the value you expected. Whilst we are pleased that a member of the team was able to discuss your concerns during your stay and offer a gesture of goodwill.
Your feedback has been shared with the relevant teams as we continue to review both our communication processes and the overall guest experience at the hotel. Guest feedback plays an important role in helping us identify where improvements are needed.
Whilst we understand your disappointment, we do hope you may reconsider visiting us again in the future, giving us the opportunity to restore your confidence and show you the experience we always aim to deliver.
Thank you again for bringing these matters to our attention - Kelly
Lost my club card voucher code!!! Now £130 down. Fuming
Paid with a Tesco club card voucher in February. Man on phone took all details said it’s all gone through and we don’t need to keep the code. Final invoice arrives today, no club card £130 taken off the total because the Warners man took it down wrong!!! Tesco no longer work with them and couldn’t get the expired code for us. We’ve had to pay full price for the holiday, didn’t even get to use my blue light card discount and to think on our last warners break I assisted with CPR to someone who went into cardiac arrest and was up til 2:30am to make sure the rest of their party was ok. Including sprinting all over the hotel. Thanks Warners. £130 club card voucher completely wasted because YOUR staff are incompetent
5 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
We are very sorry to read about your experience and completely understand why this situation has caused such frustration and disappointment.
We appreciate that you redeemed a Tesco Clubcard voucher in February and were subsequently advised that everything had been processed correctly. To then find that the discount had not been applied to your booking at the point of receiving your final invoice is understandably upsetting, particularly when this has left you feeling out of pocket.
While we are unable to discuss the specifics of a booking through Trustpilot, we would like the opportunity to investigate this matter fully. We would encourage you to contact our customer care team directly with your booking reference so that we can review the circumstances surrounding the original booking and the information provided at the time.
We are also grateful for the support and kindness you showed to fellow guests during your previous stay. Assisting during what sounds like a very challenging situation demonstrates genuine care for others, and we are sorry that your current experience has left you feeling let down.
We sincerely apologise for the disappointment caused and hope you will allow us the opportunity to look into this further - Kelly
We booked a 3 night weekend at Haythrop…
We booked a 3 night weekend at Haythrop with the wine deal, including two rounds of golf, the first round being on the day of our arrival. On arrival, at around 11.30, we discovered that the course doesn’t have a separate clubhouse and, needing a light lunch before play, we found that we were expected to use the hotel facilities. Not a problem - we thought!
The golf manager recommended we go to one of the bars to order a snack before our round. At the bar we were told that they couldn’t serve snacks or sandwiches until noon because the chefs were too busy, following late breakfasts, prepping for later!! I pointed out the sign on the bar advertising all day treats but was informed both by the girl at the bar and later by the receptionist, that ‘all day’ meant ‘only after noon’.
Staff were quite dismissive and suggested we could get a ‘snack’ from a machine that management had thoughtfully provided at the golf office.
The first evening in the restaurant we were asked for a voucher for the wine, which we hadn’t been given which led to a lengthy delay whilst our starters sat in front of us eventually requiring my going to the bar to collect the wine myself. Having said that, the waiter Ged who had been very welcoming and had tried to sort the situation, was very apologetic but he should never have been put in that position.
31 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your recent stay at Heythrop Park.
I am very sorry to learn that your arrival experience fell short of expectations. Having booked a golf break and arrived ready for your first round, I can appreciate how frustrating it must have been to discover there were no food options available before midday, particularly when signage suggested otherwise and concerns were not handled with the level of care. Your comments regarding the conflicting information and dismissive responses have been noted and will be shared with the relevant managers for review.
I was also sorry to read about the difficulties you experienced on your first evening when redeeming your wine package. This should have been a seamless part of your stay, and I appreciate the inconvenience caused by the delay, particularly as it interrupted your dining experience. Whilst I am pleased to hear that Ged was welcoming, apologetic and did his best to resolve the situation.
Please be assured that your comments will be reviewed with both our Golf and Food & Beverage teams to help prevent similar experiences for future guests.
Once again, I apologise that aspects of your stay did not meet the standards you reasonably expected. We value your feedback and hope that we have the opportunity to welcome you back in the future and provide the experience that should have been delivered on this occasion - Kelly
No compassion or empathy shown.
My partner booked a 4 day break at littlecote. Unfortunately he was taken ill on the Sunday before. I tried ringing on the Monday all day. No answer. I am on the booking form as the other guest. I tried ringing on the Tuesday. No reply, eventually after 2 hours someone rang me back. I explained everything. How my partner cannot ring himself. I had the reference. I was told nothing they could do as I wasn't the lead name. For goodness sake . What happens then if the lead name had died. I wasn't asking for a refund just a credit or movement of break. He is very ill. No compassion no empathy at all. So he looses the money. He is a pensioner. They never answer the phone. It's too delicate to put the illness down. I feel disheartened
3 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback. We are very sorry to read about your partner's illness and sincerely hope he is now recovering.
We are also sorry to hear about the difficulties you experienced when trying to contact us, and that you felt unsupported during what was clearly a worrying and stressful time.
We would like for you to contact us so that we can look into this further for you as I can see that our call waits times have been minimal, should you call during longer wait times there is a callback option that guests can take advantage of to save you holding on the line.
We have a responsibility to protect our guests' personal information and are limited in what we can discuss with someone who is not the lead booker, unless we have been given permission to do so.
We wish your partner a speedy recovery and thank you again for bringing this to our attention - Kelly
The worst holiday I’ve ever been on
The worst holiday I’ve ever been on. If you’re looking for a care home with dreadful food, staff who range from indifferent to rude and very poor descriptions of facilities, then this is the place for you.
Mum is on oxygen and we had arranged for the equipment to be delivered so we could stay. When we arrived the equipment had, for whatever reason, not been delivered. The staff on reception could not have been less concerned. Eventually the number of the company was found and I was allowed to use the phone to contact them.
The Porter was very reluctant to take our bags etc to the lodge and muttered under his breath as he drove off in his golf cart. It seems that everything was too much trouble.
The food was either dried up under the heat lamps or had run out and was the opposite of what was advertised. The plates were very hot, yet trays were non existent. A waitress just shrugged her shoulders when I asked for one. Clearly the technology has not reached Warner Hotels yet. We gave up with the food in the end and either didn’t have breakfast or went off site.
Examples of day time activities were throwing a bean bag through a hole. More evidence of care home vibes. All that was missing was a sing song of Vera Lynn’s greatest hits.
The garden lodge was very nicely decorated and was the only saving grace. However, there wasn’t a phone in the room to contact reception and, considering the demographic the hotel is clearly advertising to (95yrs+) the distance to the hotel was very difficult and the paths were uneven even for mobility scooters. Alarm bells should have sounded when the lady we spoke to when booking the stay was unable to say how far the lodge was from the main hotel.
We have never been more disappointed by a holiday. Please save your money
27 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I am sorry to learn that your holiday did not meet your expectations and that your experience was overshadowed by a number of concerns.
Firstly, I appreciate the additional planning required before travelling with your mother's oxygen equipment, and I can understand how worrying it must have been to arrive and find that the equipment had not yet been delivered. Whilst the supply of medical equipment is arranged through a third-party provider, I am sorry that you felt unsupported at the time and that the situation added unnecessary stress to the start of your holiday.
I was pleased to read that you found your Garden Lodge to be beautifully decorated, however I am sorry that the location and accessibility did not prove as suitable as you had hoped. The distances between accommodation and the main facilities can vary across our properties, and we appreciate that this can be a particularly important consideration for guests with mobility requirements.
I am also disappointed to hear that the service you received from some team members left you with a poor impression, as providing friendly and welcoming service is something we pride ourselves on. Equally, I am sorry that the dining experience did not meet your expectations. We aim to offer a wide range of freshly prepared dishes throughout the day. Should guests ever be dissatisfied with any aspect of the food offering during their stay, we would always encourage them to raise this with the restaurant team at the time, as they will do their utmost to address any concerns and ensure a more enjoyable dining experience wherever possible.
Our daytime activities programme is designed to offer a variety of options to suit different interests and abilities, ranging from relaxed and social activities through to more active pursuits such as aqua aerobics, archery and axe throwing. We appreciate, however, that not every activity will appeal to every guest and are sorry that the programme did not align with your expectations.
Thank you again for bringing these matters to our attention. Whilst I am pleased there were elements of your stay that you enjoyed, particularly your accommodation, I am sorry that your overall experience left you feeling disappointed. Feedback such as yours is valuable in helping us review and improve the experience we deliver to our guests – Kelly
Great weekend at nidd hall very…
Great weekend at nidd hall very relaxing food lovely staff behind the bar in the pavilion were great fun special mention to the 2 lads from Merseyside Demetrias and Albert ( Ryan and Rhys)
1 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for your lovely feedback.
We're delighted to hear you had a great, relaxing weekend at Nidd Hall and enjoyed the food and entertainment. It's especially wonderful to hear such kind comments about the team in the Pavilion Bar.
We'll be sure to pass on your special mention to Demetrias and Albert (Ryan and Rhys), who will be thrilled to know they helped make your stay so enjoyable.
We look forward to welcoming you back again soon - Kelly
Having a cancer diagnosis and not being able to have a fund
The customer service is terrible. My wife and I booked to go in August to celebrate our 1st Wedding anniversary. Unfortunately she has just been diagnosed with a form of lung cancer and is due to have surgery.
We were not aware of the insurance we had to take out and due to the surgery we have had to cancel.
Now not only do we have the stress of a cancer diagnosis we have now lost our money as Warner would not allow us to reschedule or refund us!!
Thank you so much for adding more stress to a time where we needed help and consideration.
Would not recommend this company to anyone.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback. First and foremost, I would like to express my heartfelt sympathy regarding your wife's recent lung cancer diagnosis. We genuinely appreciate that this situation was entirely unforeseen and beyond your control. Circumstances such as these are incredibly distressing, and I am truly sorry that your holiday plans have been affected during what is already such a challenging period.
To help protect guests against unexpected events that may prevent travel, we offer holiday cover as an optional addition during the booking process. This cover is designed to provide flexibility should guests need to cancel or amend their holiday due to unforeseen circumstances. We do recognise, however, that some guests may decide not to purchase this cover, perhaps because they have alternative insurance arrangements in place or feel they will not require it.
As our cover is an optional product, the benefits it provides can only be applied where it has been purchased. Whilst I fully appreciate your circumstances and the reasons behind your cancellation, we must apply our booking terms consistently and fairly to all guests.
Where holiday cover has not been purchased, we are able to offer a complimentary name change on the booking, and we can also provide cancellation documentation should you wish to pursue a claim through any alternative travel insurance policy you may hold.
On behalf of Warner hotels I would like to send my very best wishes to your wife for her surgery and recovery – Kelly
Cricket st-Thomas. A disappointing stay.
Just returned from a stay at Warners Cricket st-Thomas, Room cleanliness poor , shower unsightly mould,
Main building lack of toilets, considering the age and mobility of the guests having to down from the lounge bar or Restaurant to a lower floor to find a toilet or up one floor if in the theatre was a great inconvenience especially if using a mobility aid
Last orders called at 20-00 hours on our last night, just left the Restaurant and settling down in the lounge with new friends for the evening when a young lady approached us and informed us last orders at the bar, anymore drinks required you will need to go down two floors to the theatre bar and return to the lounge with the tray of drinks, as previously mentioned guests of an age and mobility issues!!
No table hosts at breakfast time.
This was our fifth time holidaying at Warner Hotels, it’s very evident that the quality of service is declining.
20 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your recent stay at Cricket St. Thomas.
Whilst I am sorry to learn that some aspects of your stay did not meet your expectations, particularly regarding the cleanliness of your room and the convenience of certain facilities, I appreciate you bringing these matters to our attention. We would always encourage guests to speak with our Reception or Housekeeping teams during their stay if there are any concerns with their accommodation. The team will always do their utmost to address any issues promptly and ensure the comfort and cleanliness standards our guests expect are delivered.
Cricket St. Thomas is a historic property with a great deal of character and charm, which many guests enjoy. However, we do appreciate that the layout of the building can present challenges for some guests, particularly those with mobility concerns.
I am also sorry to hear of your disappointment regarding the bar service on your final evening and the lack of table hosting at breakfast. We continually review our service offering to ensure we provide the best possible experience for our guests, and feedback such as yours is invaluable in helping us do this.
Thank you again for sharing your thoughts. We value all guest feedback and hope that, despite these concerns, you were still able to enjoy elements of your break. We hope that you will still consider Warner Hotels for a future stay - Kelly
A jewel in the Cotswolds.
My daughter and I spent 3 days at Heythrop Park. The setting is beautiful with stunning views. The staff are all amazing and cannot do enough for you. The restaurants were spacious and I like that you could pick and swap where you ate. The facilities and entertainment were all excellent and even when the falconry display was cancelled last minute, the company put on alternative entertainment. The only downside for me was the food. The website promises certain things but some were not available. The carvery in the orangery was less appealing than a Toby Carvery. This was a huge disappointment. However, the food in the Travelling Duke restaurant was outstanding and we wish we had booked all our meals in there.
29 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback following your stay at Heythrop Park.
We're delighted to hear that you and your daughter enjoyed the beautiful setting, stunning views, and the excellent facilities and entertainment on offer. It's also wonderful to know that our team made such a positive impression and that you appreciated the flexibility of our dining options.
While we're pleased that you enjoyed your meals in The Travelling Duke, I'm sorry to learn that the dining experience in The Orangery did not meet your expectations and that some of the items advertised were unavailable during your stay. Your comments have been noted and will be shared with the relevant teams for review.
Thank you again for your feedback. We hope to welcome you both back to Warner Hotels again soon - Kelly
Warners rubbish customer care
Warners do not care about customers. We booked to a hotel on on the Isle of wight and paid warners for the ferry across. I didn't get any confirmation of the ferry booking time and spent hours on the phone chasing. eventually m, prompted by me, they admitted the day before that they were not able to book the ferry. after an argument we got a refund but the whole weekend was ruined. I sent in a formal complaint and was told someone would call me, they never bothered. they hide behind complicated terms and conditions but the bottom line is they do not care about customers. We had a family event organised and the whole weekend was wrecked. Be very, very wary of using this company. They ignore complaints and the bottom line is they don't care!
10 april 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for taking the time to share your feedback.
I am very sorry to learn of the issues you experienced with your Isle of Wight booking and understand how disappointing this must have been, particularly as you had a family event planned around your stay.
Each year, we successfully arrange thousands of ferry crossings for our guests at preferential rates as part of their holiday booking. However, on this occasion, there appears to have been an oversight with your ferry reservation, and I sincerely apologise for the frustration and inconvenience this caused.
Where availability issues arise, we will often explore alternative options with another ferry operator, as there are two operators that service the island. Given that this situation ultimately resulted in the cancellation of your break, I am sorry that an alternative crossing was not secured for you.
Whilst this was an error on our part, we fully accept responsibility for not being able to fulfil the ferry element of your booking and appreciate the impact this had on your plans. I am pleased that a refund was arranged; however, I recognise this does not make up for the disappointment of a cancelled weekend or the time you spent trying to resolve the matter.
Please accept our sincere apologies that your holiday could not go ahead as planned and that your experience left you feeling unsupported. We are genuinely sorry that we were unable to deliver the break you were looking forward to - Kelly
Poor customer services
We stayed at Heythrop park on the 13th July and experienced some issues which ruined our first stay with Warner Hotels. On the 15th I emailed customer services with a formal complaint listing the issues we faced. Albeit I have since followed up with another email, and filled out the customer survey with the same issues highlighted. We have had no response whatsoever! I feel that Warner Hotels do not care about their customers if they did a response would have been received. Very poor service and has now put us off rebooking withe Warner
13 juli 2026
Review zonder uitnodiging
Antwoord van Warner Hotels
Thank you for your feedback.
We are sorry to learn that your first stay with Warner Hotels was impacted by a number of issues and that you have not yet received a response to the concerns you raised following your visit to Heythrop Park on 13 July.
Please be assured that all guest feedback is important to us, whether positive or constructive, as it helps us understand where we are succeeding and where we need to improve. We certainly do care about our guests and would never want anyone to feel that their concerns have been overlooked.
As your review provides us with some details regarding your stay, we will make every effort to locate your previous correspondence and reach out to you directly to discuss the issues you experienced and ensure they are fully reviewed.
Thank you for bringing this to our attention, and we apologise for the frustration caused by the lack of communication to date. We hope to have the opportunity to address your concerns and restore your confidence in Warner Hotels - Kelly
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