Cluey Learning Reviews 342

TrustScore 3 uit 5

3,2

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Beoordeeld met 4 van de 5 sterren

i found that cluey's tutoring has been intuitive and easy for me to follow and has greatly helped with my learning with it being able to help with areas that i may find difficult.

Beoordeeld met 1 van de 5 sterren

The salesperson who signed us up for the service said there was a package for 6 sessions. However, when the 6 sessions were over, they've charged for another 6 sessions and has a clause saying you hav... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Paid for 6 sessions up front, had trouble accessing the sessions, completed three and were charged extra for those three. Responded to their requests for information about our issues and are shut out... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The personal and professional relationship my son had with his tutor was wonderful. He helped build his confidence in English and was able to freely discuss ideas... concepts and themes for his as... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Cluey Learning offers expert online tutoring to students in years 2 to 12. Trusted by hundreds of Australian families, we offer a series of highly-effective learning programs aligned to the Australian school syllabus. Our qualified, (WWCC) vetted tutors ensure each session is tailored to the individual student. Tutoring sessions are one-to-one, private and face-to-face and students love using the online tools including live video conference, an interactive whiteboard and real-time audio. Students also gain access to the Cluey Learning Platform, where they can complete practice exam questions anytime. Whether you’re looking to build your child's confidence, ace your ATAR score or catch up in class, Cluey offers tutoring across English, Maths, Biology, Chemistry and Physics.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

342 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 45% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 5 van de 5 sterren

Best company to a tutor

As a student who has experienced the tutoring services of Cluey Learning, I am compelled to share my extraordinary journey with this exceptional company. From the outset, Cluey Learning impressed me with its personalized approach to education, tailoring lessons to fit my unique learning style and academic needs.

The tutors at Cluey are not just educators; they are mentors who genuinely care about your progress. They have a remarkable ability to make complex concepts understandable and interesting, which has significantly boosted my confidence in subjects I previously struggled with. The use of interactive and engaging digital platforms made learning not just effective but also enjoyable.

What sets Cluey apart is their commitment to providing a holistic learning experience. They consistently sought feedback to ensure the tutoring sessions were aligned with my educational goals and adapted their teaching methods accordingly. This bespoke service made a significant difference in my academic performance.

The flexibility of scheduling sessions and the convenience of online learning provided by Cluey were also major advantages. It allowed me to balance my studies with other commitments seamlessly.

In conclusion, my experience with Cluey Learning has been nothing short of transformative. It’s not just about better grades, which I certainly achieved, but about developing a deeper understanding and love for learning. I highly recommend Cluey Learning to any student seeking to enhance their educational journey. Their professional, friendly, and effective tutoring services are a game-changer in the world of learning.

20 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service and understanding…

My daughter is year 10 and finding keeping up in class much easier. The Tutor is very good at explaining things and provides extra tools to help with understanding. Also being able to have tutor at home is easier to manage.

15 februari 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

My son has been receiving weekly…

My son has been receiving weekly tutoring from Cluey now for a few months. In that time, we've had the occasional tutor change but for the most part we've been happy with the tutors supplied and will continue to receive assistance for our son. He was a bit shy at first but now is very engaged in the sessions and is finding the revision of his class work helpful for the retention of the concepts learned at school. He is not great with attentive classroom learning, so we find the one-on-one Cluey sessions are more suited to his learning type.

13 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The process is very easy and flexible

The process is very easy and flexible. We were able to choose a tutor who seemed like a good fit for my son's needs, there were plenty of convenient times available and the platform was simple to use. The tutor was friendly and engaging which has helped motivate my son.

11 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not a quality experience

It is quite difficult, if not impossible to get any customer service support. There is no contact phone number, the chat function doesn't connect to a human to assist and cancellation action does not occur within their stated time frames.
First session experience was the tutor entered the session over 10 mins late, engaged in discussing how tired they were instead of engaging in learning activities to then end the session early.
Definitely does not live up to the advertised services and quality.
Still awaiting for my request to cancel to be actioned above their service time frame.

25 januari 2024
Review zonder uitnodiging
Logo Cluey Learning

Antwoord van Cluey Learning

Hi Louise,

We're deeply sorry for the inconvenience and frustration you've experienced. Ensuring prompt and attentive customer service is a top priority, and we understand the importance of timely responses and reliable support. Your feedback regarding the delayed start, premature end, and lack of engagement during sessions is concerning and does not align with our standards. We're actively working to address these issues and improve our services. To better assist you and address your specific concerns, could you please send your phone number and email address to hello@clueylearning.com?

Please accept our sincerest apologies, and we're committed to resolving your cancellation request promptly. Thank you for bringing these matters to our attention.

Beoordeeld met 1 van de 5 sterren

Scam

Scam! Customer support is terrible. Cluey maintains that it has telephone support between 9-6 Monday- Friday whereas the best you can hope for is a call back within 24-48 hours. I’ve lodged an ACCC report about that aspect as it seems like many others have had a similar experience.

The reason I was TRYING to contact them is to un-enrol from sessions that I didn’t enrol in the first place. Including. Session during school hours. Up shot is $624 taken from my account when what we asked for was 3 intensive sessions over the school holidays to review prior to term starting.

2 februari 2024
Review zonder uitnodiging
Logo Cluey Learning

Antwoord van Cluey Learning

Hi Jasmine,

We're sincerely sorry to hear about your negative experience with our customer support. We understand the frustration caused by the delay in response time and the discrepancy between our advertised telephone support hours and the actual availability. Your feedback is incredibly valuable to us, and we appreciate you bringing this matter to our attention.

Regarding the issue with the sessions you didn't enrol in, we deeply regret any confusion or inconvenience caused. This is certainly not the experience we aim to provide our customers. We take matters like these very seriously. To further address your concerns, could you please send an email to hello@clueylearning.com with your phone number and the student's name? This information will help us locate your account and look into the specifics of your situation so that we can find a resolution.

Thank you for letting us know about the issues you've been having, and we hope to resolve everything as soon as possible.

Regards,
the Cluey Team

Beoordeeld met 1 van de 5 sterren

Hard pass if outside of NSW

We trialled one session. I couldn't see any evidence that there are tutors based in our state which is a problem as each state has a completely different curriculum. The automated system makes the experience very impersonal. It was difficult to message anyone to ask for help. I wouldn't recommend for anyone outside of NSW. If in NSW, it would probably work ok.

18 januari 2024
Review zonder uitnodiging
Logo Cluey Learning

Antwoord van Cluey Learning

Hi Jo,

We appreciate your honest feedback and apologise for any inconvenience that this experience may have caused you.

While we regret that your initial experience fell short, we're committed to addressing these concerns and continuously improving our services.

We understand the importance of state-specific curriculum alignment and have ensured that all of our content is appropriately mapped to each State's curriculum. While we can't guarantee that you'll be assigned a tutor from your State, we have over 2500+ expert tutors Australia-wide.

To further address your concerns, could you please send an email to hello@clueylearning.com with your phone number and the student's name? This information will help us locate your account and look into the specifics of your situation so that we can find a resolution that satisfies both parties.

Thank you for bringing this to our attention, and we hope you consider giving us another chance as we make necessary improvements.

Regards,
The Cluey Team

Beoordeeld met 4 van de 5 sterren

Highly recommended

My son is enjoying his math tutoring,he is learning a lot and the tutor is very good and has a strong knowledge in maths
The system is very good and the customer service team are very cooperative
Thsnk you cluey

7 januari 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Happy so far, but it could be improved

We started using their service to prepare our child for his year 3 napkin exams.

He seem to enjoy his 1-2-1 with the Cluey tutors.

The only reason why I did not give a 5 star is because his tutors have been changed few times since October, and we would have prefer the continuity of having the same tutor teaching him.

2 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Loving Learning!

My daughter recently started one-on -one tutoring in Math and English. She is loving it! She gets excited about the session and loves that she can have input into what is included in the session. The feedback from the Tutors after the session is fabulous. Articulate, detailed and very helpful. My daughters face beams with joy when we read them.

6 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cluey is amazing, helpful, encouraging, and friendly.

Cluey has been amazing since the very first call to enroll. They asked questions to ensure they understood my childs' needs, and assigned tutors to him who specify in his difficulties. The support team readily helped me out when I had technical issues. The tutors themselves are friendly, patient, and encouraging and make sure my son understands everything and reviews it with him to ensure he hasn't forgotten what he learnt previously. We are currently doing one maths session a week, and one English session the other week, swapping fortnightly... but if i had the money I would sign up for an extra weekly lesson so he gets 1 english and 1 maths lesson each week.

6 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cluey has been a great help for my son

Cluey has been a great help for my son. He’s been with Cluey for a month now and we have seen his spelling and confidence with English improve dramatically. Julina has been amazing and it’s great to have a tutor that is capable of working with a student that has ADHD. Each lesson is a little bit different and targets a specific topic which is broken down with a few games to keep my son interested. He loves his cluey sessions.

21 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terribly unresponsive company with worst customer experience

Cluey is a fraud company. The only time they call is when they want to sugar talk into getting you enrolled with big promises which they miserably fail to keep.

I am so glad I opted only for the trial classes. The tutor just wasn't available keeping my son waiting without any explanation. They deducted money without my consent as they had my card details, speaking of which, why do they still use the stone age way of taking the credit card number from us, if not to scam the customers?
They still owe us one more trial class and there is no response in spite of multiple chat messages/phone calls/emails. Their support phone is conveniently set up to fool people, you can never get to talk to any real human.

20 november 2023
Review zonder uitnodiging
Logo Cluey Learning

Antwoord van Cluey Learning

We're extremely sorry to hear about the negative experience you've had with our services. Your feedback is concerning, and we appreciate the opportunity to address your concerns and make things right.

We deeply regret any inconvenience caused during your trial period, especially with the unavailability of the tutor and the difficulty in reaching our support team. This is not the level of service we strive to provide, and we take your feedback seriously.

Regarding the issues you've raised, we would like to investigate this matter promptly. To assist us in resolving your concerns, could you please send an email to hello@clueylearning.com with the student’s full name and/or your phone/email address? This will help us identify and address the specific issues you encountered.

Additionally, we understand your frustration with our payment process and the challenges in reaching our support team. We are actively working on improving our customer support channels to ensure a more responsive and helpful experience. Rest assured, your concerns will be shared with the relevant teams for immediate action.

Once again, we apologise for the inconvenience you've faced and appreciate your patience as we work to resolve this matter.

Thank you for bringing this to our attention.

Sincerely,
The Cluey Team

Beoordeeld met 1 van de 5 sterren

This is definitely a scam

This is definitely a scam. I authorised one payment and instead I had two additional payments come out for a different amount, which I did not authorise.
The website is extremely slow and confusing.
It is a shame because it looks like Australian tutors have signed up for this business and have been brought into this scam unknowingly.

23 november 2023
Review zonder uitnodiging
Logo Cluey Learning

Antwoord van Cluey Learning

Thank you for bringing this matter to our attention, SJP.

We take your concerns seriously and sincerely apologise for any inconvenience you've experienced around this payment issue.

Our goal is to ensure that every user has a positive experience with our platform, and we are committed to making things right.

We've already confirmed your profile in our system and are conducting a thorough examination of the situation. We will make certain that any outstanding payments owed to you are promptly refunded.

We truly appreciate your patience and understanding as we work to investigate and resolve this matter.

Regards,
Cluey Support Team



Beoordeeld met 5 van de 5 sterren

Year 8

My daughter is more confident in approaching school. The one on one sessions cover the Victorian Curriculum. She also has the ability to ask questions on what she is covering in class to assist her further.

24 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Extension program

I engaged Cluey to help extend my son at both Maths and English. The tutors are experienced, friendly and know how to engage towards this extension. The online ClueyHub also helps parents get recordings of the tutoring session, provide feedback and reschedule sessions. Very impressed to date!

23 november 2023
Review zonder uitnodiging

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