CMO Group PLC Reviews 

I ordered online and received an email saying my goods were dispatched. Thought £100 delivery was steep but paid it anyway.

The day before delivery due I had a notification from PayPal of a refund of 75% of my payment.

As a result I cancelled the other part of my order as I needed both parts.

The rest of my order was delivered meaning I have paid £100 pounds delivery on 2 items costing £60.

An email response tells me I now have to institute a return.

This has caused a substantial delay in my building project.

Despite several emails I have no explanation as to why the bulk of my order was cancelled at such short notice.

I won’t be back. Avoid these clowns.

Excellent Customer Service!
The team are very professional and meet our needs as a business 99.9% of the time.
They are quick to confirm deliveries, if we have any issues with delivery or the order this is sorted out asap.
I would highly recommend using CMO Trade and give them a try, you will not be dissapointed!

a very poor and shocking experience !ordered roofing dry valleys, the order arrived within 4 days, sadly the incorrect items sent. contacted the company they told me that i was at fault! i did not argue just wanted to arrange a return and get the correct items sent out in a timely manner, sadly the company charged me a second time emailed me to say that i would have my delivery 16/12/21 but after waiting in most of the day i recieved an email saying that the delivery truck had broken down and the delivery day would now be 21/12/21 not much help as roofers are booked for19/12/21, i drove from Gloucestershire to the so say warehouse in Plymouth to return the incorrect items but sadly the place is a front just a reception and no real signs of a genuine warehouse. plenty of lip service but no refund as yet...

Delivery Update / Stock Delay
Yahoo/Inbox

CMO - Customer Services cmostores
To:Rs World
Fri, 1 Oct at 13:13
Good Afternoon,

I have emailed the supplier to double check this as the boards were confirmed as delivery on 05 October. As soon as we hear back i will be in touch.

How would you rate my reply?
Not Good

ordered variety of items on 7th july. My second large trade order - first time was a disaster and i put it down to lack of information about the site or perhaps teething problems as was a new relationship. This time its 3 weeks later, 4 emails, 5 phone calls still being given the absolute run around "national shortages blamed" no definition of what is missing from my order, staff are friendly but as useful as a chocolate fireguard. interestingly they seem to be manipulating the reviews on here - check out the amount of five star reviews on the 4th july from 1 review accounts!

Is there a button for zero stars ?
Personal experience ordered some items for £80 from their roofing store items have not arrived they can’t track the payment as can’t find the order reference number
Well why not send one after I made Payment through PayPal then
I have shown customer services the payment from my card and PayPal still no acknowledgment of this or goods received
Mickey Mouse outfit if you ask me lots of negative reviews , wouldn’t touch with a barge pole
Horrible experience
This won’t stay up long as I’m sure they will somehow get 5 star rating to lower this down the table but worth seeing the reviews all the way down

Having set up a Trade account with CMO stores a couple of years ago i have found them to be very efficient to deal with. My account contact Liam responds all of to my queries in a timely manner, whether it's a new order to quote or to advise on an existing delivery. I cannot recommend them highly enough and hope to continue working successfully together.

We use CMO quite regularly for all of our projects, usually for items that are a bit more obscure than the things you can pick up in general builders merchants. Liam Revell is our contact, very responsive, and when we did have an issue with a delivery being sent to early, Liam dealt with it professionally and had the order collected again and held until we needed it. Can't fault them to be honest. We will continue to use CMO - 5 stars!

Have been using CMO for years and will keep using them for the outstanding customer service and faultless delivery service. Personal shout out to Liam Revell who is always on the phone if needed and ready to help with any enquiries.

We have used CM Stores on 2 large projects recently supplying concrete large section drainage rings and pipework, and Bio disc treatment plant.
We've worked with a lad named Liam who it has to be said was brilliant on both jobs.
The drainage was in 3 artic loads, and was needed in a particular order so we could work our way out of the site.
The Bio disc was in a rural area where access was limited.
On both occasions all our requests were included in instructions to the manufacturers and evrything went smoothly.
Liam was very helpful having to deal with numerous pieces of information we requested and organised things brilliantly.
I would have no reservations in recommending CMO stores to anyone, and by the way the prices were good as well.

Cracking pricing and delivery from these guys every time! Big shout out to Rob Martin

Brilliant service every time of asking, quick and efficient responses. Liam is always a help.

Brilliant customer service from Liam Revell.

We have been using CMO Stores for just over a year and could not be happier with the service provided by their staff and deliveries which have always been on time.

Really Happy with the service provided by CMO, always found them to be competitive on price & reliable. Pleasure doing business with Liam & Rob

Have Used CMO Trade account for all our rainwater and drainage needs and have received excellent service from Liam on many occasions

CMO
Have been very helpful & professional people to work with.
Special shout out to Liam who has delivered everything he has been asked.

CMO has a vast amount to offer at a decent price too. The way they look after their customers is wonderful, especially, Liam who goes above and beyond to get materials to one of our sites!

Confused by the previous poor reviews.
We've only ever received top service from them.
The occasional hiccup but always expertly resolved.
Pleasure dealing with them, especially Liam Revell, Rob Martin and Melvin Tasker

Refusal to provide the minimum legal requirement of a replacement for very faulty goods. Very poor quality product and shocked at the appalling customer services when (very politely) reporting the faults. After 15 e-mails and photos with very clear evidence they have refused to replace faulty goods. The goods were part of a much larger order with matching products, some of which is already fitted, so the replacement costs are huge and we now have to progress legal proceedings via the courts. Do not buy anything from these guys if you don't want to risk getting products that are not fit for purpose with a warranty not worth the paper its written on.