CMO Group PLC Reviews 

I ordered 10 bags of proof therm. Total invoice £181. Not a big order but was please to find such an excellent product. On Friday 4/12 I received a call and a no message voicemail from 07412 044558. I ring back to be told the driver had left the delivery on the pavement! No security.

I rushed home to find half the delivery was missing. I rang CMO (Penny) who immediately went into defensive mode and by today they’ve amazingly got a signature.

I would avoid this company as I’ve no doubt they will hide behind this lie so they do not have to behave decently and replace my stolen kit.

No one has bothered to ring me but sent emails. No one has taken responsibility. However I, the customer loses.

I am leaving this review here as CMOSTORES own roofing superstore.

It started bad, and got worse. When I ordered three Atlas skylights from Roofing Superstore for my new extension I thought that I had made a good purchase at a good price, unfortunately what followed made me regret the purchase hugely.
Initially we had delivery issues, with two of the skylights turning up. I had to ring to find out what was happening and was told there had been a seed found in between the two panes of glass and the window had failed quality control and would be remade. This shows that they clearly knew it wasn't going to be delivered and I should have been notified., I had made sure the window fitters were on
site that day to bring them in and install, they were unable to finish the installation and this ended up costing me more as they need to come back at a later date. This window then turned up unannounced, unfortunately we had to refuse delivery as only my wife was home and we had no one on site to help move it, it then came the next day without notice, luckily - the driver pulled up on the road outside and opened the side curtain of the truck and stood back. He said I'm not touching it - this is a rooflight that is 3 metres x 90 cm weight approx 150 kg and I ended up trying to reach up and in to a lorry to lift it out, this was downright dangerous and I was amazed we didn't drop it - I could barely hold it. If we had been told to expect it we could have had people onsite. I would have also expected a forklift truck to have been on the lorry to remove it safely. Roofing superstore responded to my complaint regarding the delivery issues saying they would sort some kind of compensation out, however we never received anything.
Moving forwards 2 years, we started getting leaks around two of the rooflights, on inspection these were literally coming apart at the corners. When I called roofing superstore they gave me an email address and said to contact Atlas directly with images of the issues. I did so and quickly received back and email saying they should not separate and that they would organise two rooflights to be sent out, with delivery date to be advised. After not hearing anything for two weeks and with heavy rain in the latter part of October getting in and causing more damage, I rang Atlas and was told that the manager would call back, not hearing anything I called back two more times, and sending an email requesting an update. Ten days after not getting a response to my email I called again, they said the manager would contact me. This time she did, stating that they had been waiting for Roofing Superstore to confirm the PO number. Now why no one had felt the need to communicate any issues to me, or do something to communicate between these two companies is beyond me. I then called Roofing Superstore directly, and was eventually told they had already sent it and that the roof lights were going to be produced and I would be informed of the delivery date. This is going to be a nightmare, as rather than delivering to a building site they are now going to be delivering to our home on the run up to Christmas, when we are both working. I have no idea how we will be able to take delivery of them as I now have a prolapse disc, and we can't just pay people to wait around to accept delivery. i am waiting to hear from both companies on how they intend to deal with this.
I asked the customer services manager at Roofing
Superstore if I could speak to a manager as I was extremely unhappy at the situation and that my house had been damaged by the faulty sky lights, and continued to be due to the delays with the replacements. I questioned who would foot the bill for removing and disposing of the faulty ones and fitting the new ones. About the repair to the water damaged ceiling. He said put it writing, I asked again to speak to a manager, and after a long hold he came back and said it would be Atlas looking at any possible compensation and to put it in writing - so I have.

CMO STORES - AVOID!

12 weeks ago we ordered, on next day delivery, guttering and accessories for a project. After 4 deliveries over 4 weeks we had most of the accessories but still no gutter. We were told it was unavailable for an unknown amount of time.

We asked for a refund and collection of the goods that couldn't be used, and received the full order of a competitor product from Travis Perkins the following day.

Various collections have been promised and not materialised. A refund has been promised and not materialised.

12 weeks after ordering they are now arguing over email and doing everything they can to avoid a refund. Our next step is the legal route which seems such a waste of effort over a few hundred Pounds.

I wouldn't recommend this terrible, unreliable company to my biggest competitor!

Last review I got star rating wrong should be 5 star.apologies

I have been waiting for months for my order and just receive excuses from the customer service team. DO NOT USE THIS COMPANY

I ordered a manhole cover for a project. They took the money instantly It was due on a 5 day delivery. On the 5th day I received an email saying they had no stock and it would be 2-3 weeks. I emailed to cancel. I got no confirmation of cancellation so I had to call. Took me an hour to get through they then confirmed my cancellation and refund. Over 2 weeks later no refund received. I tried to call and couldn’t get through for over an hour. I tried again and finally got through. I was told that my refund hadn’t been processed because the supplier hadn’t confirmed they hadn’t delivered the product even though they confirmed cancellation. After a heated discussion with no apologies at all they said “this is how we work” they agreed the refund again and told me it would be an extra 5-7 days. I believe this company is using customers money to support their cash flow and are holding off on refunds. The customer service agent had no idea what the word sorry was or how to be humble when giving the worst customer experience ever.