The bank had alerted me about a payment they had stopped and of course when I returned my answer my card was blocked. I replied by phone about half an hour later to discuss the matter. I could explain... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My only problem sometimes is the long wait on the telephone for an answer. I live abroad in France and can only discuss problems etc by phone but when answered the response has always been knowledgeab... Toon meer
Bedrijf heeft geantwoord
I have banked with the Co-operative Bank for approximately 30 years and have always found them to be a good bank for several reasons. Staff, both in branch and on phone, are professional, approachable... Toon meer
Bedrijf heeft geantwoord
I like the fact that the co-op bank have more branches than some banks there online banking is easy to use and your not kept waiting long if you need to call them the staff in their branches are very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Co-operative Bank
Geschreven door het bedrijf
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Contactgegevens
Verenigd Koninkrijk
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Uitstekend
21K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I went into one of your branches in…
I went into one of your branches in Liverpool to open a new account with you and everything went smoothly. The staff in the branch were very helpful and very friendly. I had to wait three days for a decision and when the decision came back they didn’t accept me, which made me feel a bit on unhappy because there was no decision given why they wouldn’t accept me they need to improve that
9 oktober 2026
Antwoord van The Co-operative Bank
Thank you for sharing your feedback with us. We are glad to hear that the team members at our branch were friendly and provided a smooth initial experience. However, we recognise your disappointment regarding the outcome of your application and the lack of explanation provided. On your declined response you will have an address you can write to appeal this. - Emma
Constructive criticism here.Automated…
Constructive criticism here.Automated answer service requests 8 digit account number. Looking at monthly statement,a/c number given as 16 digits! Also all debit/credit dates do not specify the year. More clarity and precision would be very welcome here
16 oktober 2026
Antwoord van The Co-operative Bank
We appreciate your four-star rating and constructive feedback. We are glad you had a good overall experience. We hear your concerns regarding the account number format required by our automated phone system and the missing years on statement dates. We will share your observations with our team to improve our clarity and precision. - Emma
welcome customer duty of care.
The job in hand was eventually completed. a good rapport and clear understaning was generated and I felt the security process was proof of Co-operative banks customer care procedure in action.
16 oktober 2026
Antwoord van The Co-operative Bank
Hi Jonathan. We are so pleased to hear that you had a positive experience with our security procedures and that a good rapport was established while completing your task. It is wonderful to know that our commitment to customer care and keeping your account safe left a great impression. Thank you for taking the time to share your feedback with us - Claire.
Time, cost, ease, security.
The information was delivered in a coherent, concise and non-patronising manner.
Care was taken to ensure that any customer concerns and queries were both encouraged and resolved in a professionally courteous style.
Full credit must be given to Luke Thornton of the Colchester branch in this regard.
15 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Colin. We are so pleased to hear about your positive experience at our branch. It is wonderful that our team member explained everything clearly and address your questions in such a polite, professional, and thorough manner. Thank you for taking the time to share your lovely feedback with us - Claire.
Account blocked due to a payment going…
Account blocked due to a payment going to a friend, with no warning, left without food, im house bound most of the time through being old , can't get to a branch to prove identity.
Steer clear of the Co-op bank, nobody is trained there to give advice or to supply reasonable solutions, Manager's will not speak to you direct. Customer service is torturous.
16 oktober 2026
Antwoord van The Co-operative Bank
Hello Sharen, I'm sorry to hear of the issues you've had with your account and making payments. I can see a complaint has already been logged in relation to this and our complaints team will be in contact with you in due course. - Emma
Antwoord van The Co-operative Bank
Hi Diana. We are so pleased to hear that your enquiry was handled by a knowledgeable member of our team. Thank you for taking the time to share your wonderful feedback with us - Claire.
I have had issues with a company taking…
I have had issues with a company taking money they shouldnt have told by bank its my faulyt and have to wait 5 days for money back even tho this now leaves me no money to get to work and losse my job. They processed refund so your fault wait 5 days i stopped company 3 weeks previous so they stoll my money that day but bank says as quick it comes out you have to wait 5 days for stollen fraud to be paid back ive now lost my job and home all they can say is sorry its the refund policy 5 days even tho i never gave permmision in first place to take they are a joke bank can never get through 2 days its took me to get through for this answer your better giving your money t0 a 3 year old to look after circus of a bank steel of you let people steel and say your fault and your nothing wont let you speak to management never none in the building 12 hours a day really thats illegal to start with put your money under the bed its safer
17 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hello Claire, I am truly sorry to hear about the distress and financial difficulty this situation has caused you. It is deeply concerning to learn about the issues you experienced with unauthorized transactions, the lengthy wait time to get through on the phone, and the policy regarding refund processing times.
I've requested further information from you via Trustpilot if you respond we can call you to discuss. - Emma
So far brilliant no problems with the…
So far brilliant no problems with the bank or app straight forward easy to use
Just wish there was local branch in Lowestoft as I have to use the post office to pay money in
17 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi. We are so pleased to hear that you are finding our mobile app straightforward and easy to use. We completely understand your feedback regarding branch locations and truly appreciate you taking the time to share your thoughts with us - Claire.
Ethical bank
Co-op are still a good ethical bank and keep their values central to their work.
The online banking uses additional security and that is good to see.
17 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Margaret, we're so pleased to hear that you appreciate our commitment to ethical values and that our enhanced online security features give you peace of mind. Thank you for taking the time to share your positive feedback with us! - Christian
Very good service from a very good bank
15 oktober 2026
Antwoord van The Co-operative Bank
Hi David, thank you so much for the wonderful five-star review. We are delighted to hear that you experienced such great support and are enjoying your time with us. Thanks - Christian
NO FLEXABILITY AND UNDERSTANDING.
14 oktober 2026
Antwoord van The Co-operative Bank
We thank you for taking the time to share your feedback with us. We regret that our team did not demonstrate the adaptability and consideration you expected during your experience.
I've arranged for a call back to take place for you tomorrow to discuss further. - Emma
Great customers service,fast service…
Great customers service,fast service with honest Advice,the advisor very helpful and friendly. 5☆
Thank you
14 oktober 2026
Antwoord van The Co-operative Bank
Hi Basel, it's great to hear that you experienced such prompt, friendly, and honest support during your visit. It is wonderful to know that our advisor was so supportive and that you received great service. Thank you for taking the time to share your 5-star review and kind feedback. - Sammie
The staff member was very polite and…
The staff member was very polite and professional and could answer all my questions. I would recommend coop doncaster branch.
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Mick. we're pleased to hear that our colleague in branch provided such polite and professional support while answering all of your questions. Thank you for taking the time to share your great feedback and for recommending our service. - Sammie
Excellent service
Excellent service, efficent polite and quick. After 25 years with Coop I have very few issues 1 in 7 years and when the odd one occurs it gets resolved the same day. Wonderful thank you Coop
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Vicky, thank you so much for your wonderful feedback and for being a loyal customer with us for a quarter of a century. We are delighted to hear that you have experienced such polite and prompt service over the years, and that any rare issues are always resolved quickly for you. - Sammie
Antwoord van The Co-operative Bank
Hi Neil, we're so glad to hear that our team consistently provides you with prompt, polite, and welcoming service. Thank you so much for taking the time to share your wonderful feedback with us! - Christian
A brilliant member of staff on the phone was…
The member of staff on the phone was patient very friendly and knowledgeable and resolved my investment issue £10,000 . £7,000 ICER &£250 regular Monthly standing order
This was a relief after bad Sunderland branch experience.
14 oktober 2026
Antwoord van The Co-operative Bank
Hi Alec, we're so pleased to hear that our phone advisor was friendly, patient, and knowledgeable enough to resolve your investment query and bring you peace of mind. While we are glad to have turned your experience around today, we are very sorry to learn that your previous visit to the local branch did not meet expectations. Thank you for taking the time to share your feedback with us. Thanks - Christian
Apart from the fact that the interest…
Apart from the fact that the interest rates are comparatively low, I am very satisfied with the ease of using the Co-operative Bank.
17 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Thestie, we're delighted to hear that you are so satisfied with how easy it is to manage your account with us. We also appreciate your honest feedback regarding our rates, as input like yours helps us continuously review and improve our services. Thank you for taking the time to share your positive experience! - Christian
Helpful professional and friendly
Helpful experience when looking for clarification regarding certain aspects of my account. Suggestion made regarding savings and promptly referred to and seen by another person.
Staff very friendly, professional and knowledgable
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Sheila, we're so pleased to hear that you had a helpful experience during your visit. It is wonderful to know that our team provided clear account information, offered helpful guidance regarding savings, and made a smooth referral to assist with your banking needs. Thanks - Christian
Bunch of jokers
Been with this bank 25 years, visited branch, they gave me wrong paperwork, lost sensative personal data and were not interested in helping me after 1 month of trying to change bank account to joint account still not achieved it - really bad shoddy service - then given incorrect information from the complaints team and wasted hours on the phone with them. Intending after 25 years to leave them and take my custom elsewhere when complaint is completed. Fully intend to take them to ombudsman as even their complaints department cannot get it right. Loyalty obviously means nothing to them.
25 september 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Catherine, I'm deeply sorry to hear about your experience, especially after being a loyal customer with us for 25 years. Losing sensitive information, providing incorrect advice, and failing to process your request to update your account is entirely unacceptable. We completely understand your frustration regarding this and the added stress caused during your calls with our complaints team. Our complaints team will investigate the matter fully.
I've sent you a request through Trustpilot for your contact information. If you'd like a call back please respond to this request. Alternatively, you can message me on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Just quote 'Trustpilot' in your message and we'll be able to link it back to this review. Kind regards – Sammie
BALLANCE ENQUIRE my Curran account…
Was askd about move my Currant account from virgin bank, told i think about it,? . I asked about open another fix term account. Unable to , so will top up the one I have. Come next review june/July. In rtn, lady didn't want to say much more? eg ok ok I felt asthough wanted me to leave.
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Mr Flatcher, we're glad you had an overall positive experience with our services, but we appreciate you sharing your thoughts about your interaction regarding your current account and fixed term options. We aim to make every customer feel valued, so we take your feedback about the service tone seriously and will use it to improve our staff interactions. Thanks - Christian
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