The bank had alerted me about a payment they had stopped and of course when I returned my answer my card was blocked. I replied by phone about half an hour later to discuss the matter. I could explain... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My only problem sometimes is the long wait on the telephone for an answer. I live abroad in France and can only discuss problems etc by phone but when answered the response has always been knowledgeab... Toon meer
Bedrijf heeft geantwoord
I have banked with the Co-operative Bank for approximately 30 years and have always found them to be a good bank for several reasons. Staff, both in branch and on phone, are professional, approachable... Toon meer
Bedrijf heeft geantwoord
I like the fact that the co-op bank have more branches than some banks there online banking is easy to use and your not kept waiting long if you need to call them the staff in their branches are very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Co-operative Bank
Geschreven door het bedrijf
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Contactgegevens
Verenigd Koninkrijk
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Uitstekend
21K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The bank contact resolved my issue very…
The bank contact resolved my issue very quickly and successfully. I am so impressed with the service. Thank you.
13 oktober 2026
Antwoord van The Co-operative Bank
We are so pleased to hear that our team was able to assist you efficiently and resolve your query to your satisfaction. It is wonderful to know you were so impressed with the level of support you received. Thank you for taking the time to share your positive experience with us. - Emma
Flagged up a concern and explained
16 oktober 2026
Antwoord van The Co-operative Bank
We are glad you enjoyed your experience with us. Thank you for taking the time to share your feedback and for bringing your concerns to our attention so we could address them.- Emma
Co-op Bank's reassuring vigilance!
I was out shopping for a high value item and when paying at the till my Co-op debit card was rejected. Within a minute, I received a call from Co-op Bank admin saying they were putting me through to their fraud department. Within a few seconds a member of the fraud team came on and after a security check, asked me about the transaction that had just been flagged up to them. We had a brief conversation and I confirmed to him that it was completely bona fide. He was satisfied and advised he would remove the block on the transaction and within a few seconds the purchase was satisfactorily completed. The gentleman was most amiable and helpful and my overriding feeling was that of reassurance that this process was triggered and that the Co-op Bank are doing sterling work to defeat the increasing scams and financial criminality we are seeing these days!
16 oktober 2026
Antwoord van The Co-operative Bank
Thank you so much for the wonderful five-star review! We are delighted to hear that our security team handled your situation so swiftly and efficiently. Ensuring your money is safe while keeping your shopping experience as smooth as possible is always our top priority, and we are glad we could provide you with peace of mind. - Emma
Banking at its best
The banking advisor was very helpful & achieved & gave the information I needed for the account in question.
16 oktober 2026
Antwoord van The Co-operative Bank
We are delighted to hear that your banking advisor was so supportive and provided all the details you required for your account. Thank you for taking the time to share your positive experience with us! -Emma
Antwoord van The Co-operative Bank
We really appreciate you taking the time to share your positive experience with our helpful team. -Emma
Antwoord van The Co-operative Bank
Hi. We are so pleased to hear that our team provided such great support and shared their expertise during your visit. Thank you for taking the time to leave us this wonderful review - Claire.
i got through quickly by telephone
i got through quickly by telephone. the assistant was very helpful and friendly.
16 oktober 2026
Antwoord van The Co-operative Bank
Hi Rachael. Thank you for sharing your feedback. We are delighted to hear that you were connected so promptly and that our team member provided knowledgeable, courteous service during your call. Thanks - Claire.
Antwoord van The Co-operative Bank
Good Morning Kevin, I can see the complaint you logged in July has been resolved for you.
I have arranged for a call back tomorrow for you to discuss this further. - Emma
This was first visit to Coventry…
This was first visit to Coventry building society for my coop banking absolutely great service well impressed
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Gerald. It is wonderful to hear that your very first visit went so well. We are delighted that you received such high-quality assistance for your banking needs, and we truly appreciate you taking the time to share your positive experience with us. Thanks - Claire.
The staff were great friendly and did…
The staff were great friendly and did not take time providing the service they were very understanding service was brilliant
16 oktober 2026
Antwoord van The Co-operative Bank
Hi Jenny. We are so pleased to hear that our team provided such friendly, prompt, and empathetic care during your visit. It is wonderful to know you had such a brilliant experience with our service, and we truly appreciate you taking the time to share your positive feedback - Claire.
My call was answered immediately by a…
My call was answered immediately by a real person who was understanding and helpful, problem solved.
16 oktober 2026
Antwoord van The Co-operative Bank
Hi Sue. We are delighted to hear that your phone call was answered so quickly by a real person. It is wonderful to know our team was understanding and able to resolve your issue right away. Thank you so much for taking the time to share your positive experience with us - Claire.
The Co-operative Bank has always been…
The Co-operative Bank has always been helpful each visit, l have been with them since l left School, and that's been a long time, l believe the Co-operative Bank to be the best bank, and my last visit was no different.
12 oktober 2026
Antwoord van The Co-operative Bank
Hi Mary. We are so delighted to hear about your long-standing loyalty since your school days. It is wonderful to know that every visit continues to be just as helpful and that you consider us to be the best. Thank you so much for sharing your feedback and for your continued trust in us over all these years. Thanks - Claire.
My query was dealt with efficiently and…
My query was dealt with efficiently and with understanding. I was confident that the issue was resolved.
16 oktober 2026
Antwoord van The Co-operative Bank
Hi. We are so pleased to hear that your query was handled with efficiency and care. It is wonderful to know you felt completely confident and reassured in the solution provided. Thank you for taking the time to share your positive feedback with us - Claire.
Newport co op bankI feel I had to tell the co op bank how…
I feel I had to tell the co op bank how lovely the staff were so pleasant to talk to
No rushing…gave me options that I hadn’t thought of
Many thanks
10 oktober 2026
Antwoord van The Co-operative Bank
Hi Ann Marie. Thank you so much for sharing your feedback. We are so pleased to hear that our team took the time to speak with you and provided such thoughtful, helpful guidance. It is wonderful to know you had such a pleasant experience with us - Claire.
Changes to account
I was seen immediately and the changes I wanted to make were dealt with quickly and efficiently
12 oktober 2026
Antwoord van The Co-operative Bank
Hi Ms Ashby. We are so pleased to hear that you received prompt assistance and that your requested updates were handled smoothly and effectively. Thank you for taking the time to share your wonderful five-star feedback with us - Claire.
Co op bank is the best
Fast humans friendly and knowledgeable. They are very flexible and cater to your needs.
14 oktober 2026
Antwoord van The Co-operative Bank
Hi FD. We are so pleased to hear that our team provided swift, knowledgeable service and was able to adapt seamlessly to your specific requirements. Thank you very much for taking the time to share your wonderful feedback with us - Claire.
Antwoord van The Co-operative Bank
Hi Margaret. We are glad you enjoyed your experience. We appreciate your positive feedback about face-to-face communication with our team. Thanks - Claire.
Good service from all your staff…
Good service from all your staff completely
THANKS FOR YOUR HELP Malcolm Deed. 16
16 oktober 2026
Antwoord van The Co-operative Bank
Hi Malcolm. Thank you for taking the time to leave such a wonderful 5-star rating. We are delighted to hear that our entire team provided you with great support and assistance during your visit. Thanks - Claire.
Antwoord van The Co-operative Bank
Hi Peter. We are glad you enjoyed your experience with our fast telephone response time. Thank you for your review - Claire.
Great customer service!…
Several exchanges with the bank in person and by phone. The staff were all very helpful and very patient. To taste customer service. Thank you!!
17 oktober 2026
Antwoord van The Co-operative Bank
Hi. We are so pleased to hear that you had such wonderful interactions with our team, both over the phone and during your visits. It is fantastic to know that our staff provided patient and supportive service every step of the way. Thank you so much for taking the time to share your positive experience with us - Claire.
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