The bank had alerted me about a payment they had stopped and of course when I returned my answer my card was blocked. I replied by phone about half an hour later to discuss the matter. I could explain... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I like the fact that the co-op bank have more branches than some banks there online banking is easy to use and your not kept waiting long if you need to call them the staff in their branches are very... Toon meer
Bedrijf heeft geantwoord
I have banked with the Co-operative Bank for approximately 30 years and have always found them to be a good bank for several reasons. Staff, both in branch and on phone, are professional, approachable... Toon meer
Bedrijf heeft geantwoord
Suky from Romford branch was extremely helpful and managed to reinvest the money from a maturing account (which had not proved possible using online banking) despite Microsoft thwarting her attempt to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Co-operative Bank
Geschreven door het bedrijf
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Contactgegevens
Verenigd Koninkrijk
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Uitstekend
21K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Call answered very quickly
Call answered very quickly. My issue was resolved immediately. Friendly and helpful.
11 oktober 2026
Antwoord van The Co-operative Bank
We are delighted to hear that your phone call was taken so promptly and that our team provided such friendly, effective support to fix everything right away. Thank you so much for taking the time to leave us this wonderful review! - Michelle
Whbad customer service en a customer tells you there problem…
When a customer tells you there problem you should advise them what action to take. Don't make out it's the customer at fault
30 juli 2026
Antwoord van The Co-operative Bank
Thank you for your feedback. We regret that our service fell short. We are retraining our team to ensure helpful, supportive guidance.- Michelle
Great bank
I can always do what I need to do, without hassle. Customer service is brilliant. They always have my back. I love their ethical standpoint. Best bank for me!
16 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Thanks for your 5 star review Linda. - Michelle
Antwoord van The Co-operative Bank
Thank you for sharing your feedback with us. We regret that your recent experience caused you so much difficulty. We are currently looking into the circumstances surrounding your visit to ensure we improve our processes and prevent similar situations from happening again in the future.- Michelle
Easy and efficient online services
Easy and efficient online services; excellet customer service.
16 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Colleen, we are delighted to hear that you had such a seamless experience using our digital platform and that our support team provided fantastic assistance. Thank you for taking the time to share your positive feedback with us!- Michelle
The bank has a very proactive app
The bank has a very proactive app. that is simple to use. Security measures are well in place and give confidence to users.
16 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Deborah, we are so pleased to hear that you find our mobile application responsive and user-friendly, and that our robust security features give you total peace of mind while banking with us. Thank you very much for taking the time to share your positive feedback! - Michelle
New. Mobile fone
The young man. Sorted everything out for me and. Didn't. Make me. Feel silly. That. I didn't. Understand my new fone
13 oktober 2026
Antwoord van The Co-operative Bank
HI Kim, we're happy to hear that our team member made you feel comfortable while guiding you through your new phone setup. Thank you for your review.- Michelle
Coop bank remains ideal for our limited…
Coop bank remains ideal for our limited company. Always helpful when phone help is needed. Website and app easy to use.
16 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Val, we are so pleased to hear that we are the ideal fit for your limited company. It is wonderful to know that our team is always helpful over the phone and that you find both our website and mobile app easy to use. Thank you for taking the time to share your fantastic feedback!- Michelle
Always quick at responding to questions…
Always quick at responding to questions and requests .:: been with co op bank for years … wouldn’t use any one else
15 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Helen, thank you for sharing your wonderful feedback. We are delighted to hear that you receive prompt assistance with your queries and that you have remained a loyal customer over the years.- Michelle
We moved to Co-op Bank because of their…
We moved to Co-op Bank because of their ethical stance. My wife and I are vegans of over 30 years and it was a logical move. The app is easy to use but unfortunately one can’t put cheques in on line which is a disappointment. We are very happy to be with Co-op Bank and would recommend it.
16 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Paul.
It is wonderful to hear that you decided to switch to us because of our ethical values and that you are enjoying using the app. We really appreciate your recommendation.
Thank you also for your feedback regarding mobile cheque deposits. We are always striving to enhance our digital services, and suggestions like yours are truly valuable in helping us understand what features would make banking even easier for our customers.
Thanks - Claire.
Very impressed with the checks and…
Very impressed with the checks and security by the Co-Op bank in order to ensure everything was genuine with a large bank transfer.
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Michael. We are so pleased to hear that you were impressed by our security procedures. Protecting your money and ensuring large transactions are safe is always our top priority, and we really appreciate you taking the time to share your positive feedback and 5-star rating with us - Claire.
Antwoord van The Co-operative Bank
Hi David. We appreciate your kind words and are so glad to hear that our team was welcoming and supportive during your visit. Thank you for taking the time to share your positive feedback with us - Claire.
Antwoord van The Co-operative Bank
Hi Mary. Thank you so much for the fantastic five-star review. We are thrilled to hear that our team was able to provide you with such supportive and welcoming assistance during your visit. Thanks - Claire.
The staff are efficient
The staff are efficient, friendly and patient. They deal with customers in a helpful, professional manner
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Carole. We are so pleased to hear that our team provided such welcoming, attentive, and knowledgeable service during your experience. Thank you very much for taking the time to share your kind and positive feedback with us - Claire.
i was in awe of the speed ot yook tp…
i ead in awe of the speed ot yook tp solve my problem.
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Keith. We are glad you enjoyed our quick support with your issue. Thanks - Claire.
Antwoord van The Co-operative Bank
Hi Steve. We are so pleased to hear that our team provided a welcoming and expert experience during your visit. Thank you for taking the time to share your positive feedback with us; we truly appreciate it - Claire.
I've been with the coop bank for nearly 50 years and couldn't be happier.
I rang the bank to make a transfer to a business as I was concerned about getting it wrong. The coop representative was quick, friendly, very thorough and patient. I was transferred to another rep to complete the transaction who was equally efficient and polite. I couldn't be happier.
15 oktober 2026
Antwoord van The Co-operative Bank
Hi Diane. We are so pleased to hear that our team was able to assist you with your business transfer and put your mind at ease. It is wonderful to know that both representatives provided such thorough, patient, and polite service throughout the process. Thank you for taking the time to share your delightful feedback with us - Claire.
Antwoord van The Co-operative Bank
Hi Zee. We are so thrilled to hear that you are very pleased with your recent experience opening a new account with us. Thank you for taking the time to share your great feedback - Claire.
Helpful Staff
My call was answered within a few rings and the helpful member of staff resolved my issue very quickly and then stayed on the line while I checked my card worked.
14 oktober 2026
Antwoord van The Co-operative Bank
Hi Nicola. It is wonderful to hear that your call was answered so promptly and that our team member resolved your issue efficiently. We are especially glad that they stayed on the line with you to ensure your card was working properly before hanging up. Thank you for taking the time to share your positive experience with us - Claire.
Antwoord van The Co-operative Bank
Thanks for your review, I'm happy our team were able to help - Claire.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.