CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Toon meer
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Lees wat reviewers zeggen
I’ve had a great experience with CO2 You. They’re always really responsive and helpful whenever I have any questions about my subscription or deliveries, and everything has been very easy to man... Toon meer
It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Toon meer
Carbon dioxide is part of our experience, every second of our Iives. Yet unlike CO2YOU, we can’t get it into a bottle under pressure. They do the engineering bit really well, with a sleekly reliable p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.
Contactgegevens
Verenigd Koninkrijk
- 0203 0265698
- refill@co2you.com
- co2you.com
4,8
Uitstekend
2K reviews
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Heeft 70% van zijn negatieve reviews beantwoord
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Excellent service
Excellent service, super easy to reschedule swaps for a more suitable date, and great to know the canisters are all being reused.
10 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Fiona! We're so happy to have you as part of our Refill Revolution! Great to hear it's working so seamlessly for you.
Saves me a fortune
This, my water filter and my water spritzer saves me a lot of money on bottled sparkling water
9 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Great to hear it's all working so well together Tom! And it's helping to reduce the amount of plastic too 🙌
Cancelling a NIGHTMARE!
If you don't use much, DO NOT BOTHER! Nightmare to cancel. Maximum is 4 months delivery. Have a huge backlog of the bl**dy things, and they don't give you any time to use up what is left before returning the cylinders. Really rubbish. Left with nearly 4 full ones and they are refusing to cancel my subscription unless I return the cannisters within weeks - never going to use up all that gas in that time. Really rubbish customer service and a nightmare to extract from the bl**dy service if you do want to. If you are a relatively low volume user (it is just me), it is definitely wroth sticking to purchasing branded cannisters from High Street stores.
9 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Hi Kath, thank you for taking the time to leave a review, even if the experience didn't go well for you.
We're sorry the subscription wasn't the right fit, we try to offer different options and flexibility to accommodate this - like dropping to a 2 cylinder plan, or purchasing single cylinders. Our customer service team are on hand to help with queries and finding the right set-up for your household.
Our subscription works more like a flat-rate service than a pay-per-use one. Your subscription charge gives you access to up-to 4 cylinders of gas within the time frame (similar to how your phone contract works). As a circular economy, we rely on cylinders being returned in line with subscription periods. That said, we try to offer some flexibility where possible and we'd always rather help someone adjust their plan to meet their needs.
The return of cylinders on cancellation is our standard process, as they remain our property. If there were any gaps in communication on timing we will always look into that. We hope you'd give us another chance on a smaller plan, and if not the team are always here if you change your mind in future.
Great product at a very good price
Great product at a very good price. Staff very helpful.
1 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Lynn, our customer care team will be really happy to hear this!
Very easy order and easy to change the…
Very easy order and easy to change the order if need, Delivery prompt, good company and great to deal with.
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Lovely to hear, we're glad the hassle-free deliveries are working so well for you and the team have helped make that even better! Enjoy your bubbles 🫧
Love this company
Love this company, excellent customer service.
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Sally! That means a lot to us. The team behind the scenes are always working to make sure you're never left with questions or without support. Enjoy your bubbles 🫧
Excellent customer service
6 mei 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Richard! They're a brilliant bunch, and care about getting things right for you. Enjoy your bubbles 🫧
The best customer service
The best customer service. No receiving the canisters at the moment , just too expensive with the amount of fizzy I love to drink.
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Jan, so glad the Customer Service team are helpful - they work hard to make sure it never has to feel like a big deal! As always, if you want to restart your subscription at any point you can reach out to the team to chat about the right quantity for you refill@co2you.com 🫧
Easy-peasy
I’ve been using CO2you for over a year now and the service is great. When my last bottle is getting low I receive an email then an invoice which is all paid automatically. Finally I get a swap out date via text from the courier and I just need to put my empties in the box and swap them for full bottles. Easy-peasy
5 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Rory! Glad to hear the hassle-free deliveries are working so well for you. Enjoy the bubbles 🫧
This is how gas exchange should be
This is how gas exchange should be done. No fuss, super easy, and great customer service
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Andrew! Glad to hear you're loving the CO2 YOU hassle-free service
Really simple to use with excellent…
Really simple to use with excellent customer service if needed but that’s rare
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Marie - our customer service team work hard to make it as effortless as possible too!
The system is excellent and any…
The system is excellent and any problems ironed out immediately by the customer service team.
1 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Pat, our Customer Service team will be very happy to hear that!
Sorted an issue with no problems
4 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Leslie!
Just an all round great experience with…
Just an all round great experience with CO2 YOU. They deliver when they say they will and if I ever need to change the delivery date, they're always able to accommodate.
1 mei 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Great to hear our deliveries are proving to be hassle-free and convenient for you Daniel! Thanks for the review.
Excellent service and if you have to…
Excellent service and if you have to call customer they have very helpful and friendly staff.
Would rate higher if I could
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Gary we're grateful for you taking the time to leave us such a lovely review!
great service, but courier delivery is poor
I have always received a great service from CO2YOU, but the delivery service from the courier is appalling.
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Hi Nick, thanks for taking the time to leave us a review. We're glad to hear everything on CO2 YOU's side if working really well for you, but it's always disappointing to hear delivery partners hinder this. Please know we hear your feedback on this, and it's something we're working on from our side to try and make this as seamless as possible.
Great customer service and reliable
Great customer service and reliable deliveries/collections.
One minor issue, one canister out of 4 was empty when new box arrived. Customer service was amazing and very quickly resolved. Highly recommend Co2 You. Thank you
8 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks for taking the time to leave us a review Sharon, we're glad our team could efficiently resolve the issue of the empty cylinder! Enjoy your bubbles 🫧
Great customer service
Friendly, helpful, service on the phone
16 april 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Paul! Our customer service team will be thrilled to hear this, and great to know we're always providing friendly service to help with your queries. Enjoy your bubbles!
It's a good product
Prompt, good customer service, competively priced
7 juni 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Caroline, glad to hear the CO2 YOU service is working so well for you. Enjoy your bubbles!
Excellent service
Excellent service
Very easy to use cylinder swap service. Being able to change the date is very easy.
28 mei 2026
Review zonder uitnodiging
Antwoord van CO2 YOU
Thanks Lisa - it's great to know you've found it easy to manage your subscriptions, and the hassle-free doorstep swap is working so well for you. Enjoy your bubbles!
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