cocoa plus Reviews 100

Delicious protein Easter egg, arrived on time and great communication

3 stars - chocolate delicious 5 stars, service very poor 1 star.
I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase them twice and they finally arrived on 4th April which was Easter Saturday which meant half of my staff didn't receive them until after Easter, making them kind of pointless!

Customer service is shocking, didn’t receive part of my order, they ignore emails. I’ve ordered before from this company but the last two years they have completely gone down hill. AVOID!!!!

I ordered a protein Easter egg. It arrived all smashed up in the box. I tried contacting the company to arrange a replacement or refund and they never replied. Buy at your own risk!!

Ordered the protein Dubai chocolate bars off their website over two weeks ago and never received them, sent queries to three different company emails and received no response. Avoid!

Bought two advent calendars back in November and still haven’t received them. Contacted them after 10 days to inform them we hadn’t received and no reply. I have chased numerous times since but all emails have gone unanswered. Having bought Easter eggs and advent calendars off this company for the last 4 years this is really disappointing.

I ordered an advent calendar back in October and I have heard nothing since. Sent many many emails but no one has replied. £15 lost!!!! Do not order from this company as website is still receiving money off people and not sending goods

My paid order never arrived, and I haven’t received any response to my emails about it.

Good quality, good tasting chocolate, even better with less sugar and more protein

Good quality had to pre order but product arrived on time as stated

Never received order and got no reply to all attempts at contact. Would give 0 stars if I could.

This company's products are fantastic! I have been buying my "naughty" treats here for a long time now and the best thing is they aren't really that "naughty". The prices are fair and delivery is always prompt. What's not to love...

Arrived straight away and great quality, would definitely recommend.

My son asked for this Easter egg as a healthier alternative. I was a little worried after ordering and reading some reviews. I needn’t have worried. The communication was excellent, the Easter egg arrived and my son loves it. Tastes great. Delighted with the company and highly recommend. Will definitely order from them again.
No wonder it was voted the Best Alternative Easter Egg by BBC Good Food.

Fantastic service. Arrived earlier than expected. Very good quality

Brilliant customer service

Tasted amazing and couldn't tell the difference between regular chocolate and this one. A great alternative

Swift communications and resolution after a minor miscommunication. Products delivered within the selected timeframe and appear to be of good quality.

I placed an order for an protein easter egg on 21st March. It is now 16th April and although they continue to sell them on their website which also states they were despatched two days ago, I've received nothing. I have had no updates at all and emails are ignored so sadly I feel I have lost my money.
Update: The egg finally arrived on the day before Easter Sunday and luckily I was at home to receive it. I never got a single update from this company so by then I'd gone out and made an emergency purchase for the person this is for. In the end it took almost a month for the order to be honoured. It is with a heavy heart that I ever write a bad review about a small company as I do my utmost to support small independent businesses, but I won't be ordering from this place again, it's too stressful.