3 stars - chocolate delicious 5 stars, service very poor 1 star. I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase the... Toon meer
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I've bought Cocoa+ products for a few years now. It's tasty chocolate with good calories:protein ratio, and the Easter eggs in particular are a real treat. This year, however, the delivery was VERY la... Toon meer
Customer service is shocking, didn’t receive part of my order, they ignore emails. I’ve ordered before from this company but the last two years they have completely gone down hill. AVOID!!!!
I think the chocolate is delicious. Order was late but was kept updated by James who was very helpful. He even offered some complimentary Peanut Butter Cups which are absoluty to die for! Delivery... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
cocoa+ is the home of High Protein Chocolate and functional Chocolate which tastes delicious whilst packing a mighty protein and beneficial hit! All our chocolate is indulgent and caters for all your needs when it comes to getting that chocolatey treat! Aiming to improve our customer service!
Contactgegevens
Unit 10, Church Road Business Centre, ME10 3RS, Sittingbourne, Verenigd Koninkrijk
- dean@cocoa.plus
- cocoa.plus
3,0
Gemiddeld
101 reviews
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Very slow delivery, no communication
I placed an order for an protein easter egg on 21st March. It is now 16th April and although they continue to sell them on their website which also states they were despatched two days ago, I've received nothing. I have had no updates at all and emails are ignored so sadly I feel I have lost my money.
Update: The egg finally arrived on the day before Easter Sunday and luckily I was at home to receive it. I never got a single update from this company so by then I'd gone out and made an emergency purchase for the person this is for. In the end it took almost a month for the order to be honoured. It is with a heavy heart that I ever write a bad review about a small company as I do my utmost to support small independent businesses, but I won't be ordering from this place again, it's too stressful.
21 maart 2025
Review zonder uitnodiging
Order not received
Ordered 3 weeks ago and despite stating 2-6 days for delivery, no order received. Several emails sent and no response.
26 maart 2025
Review zonder uitnodiging
If I could give a zero star I would
If I could give a zero star I would. Warning to others...Do not purchase. Despite contacting and also through PayPal, no response to anything. Even PayPal have chased them to reply....but guess what NOTHING.
20 februari 2025
Review zonder uitnodiging
I ordered a taster pack which is free…
I ordered a taster pack which is free you just pay for the delivery but unfortunately it never arrived. I received a refund for the postage and a new taster pack sent out with 24 hour delivery which I really appreciate thank you. Would recommend & will order in the future.
4 januari 2025
Review zonder uitnodiging
Never arrived, no communication
Ordered on October 24th and still haven't received. Messaged on shop pay in November, no response. Emailed also, still no response. Can't even get a refund from them.
14 december 2024
Review zonder uitnodiging
Don’t trust them
Don’t trust them. I ordered in August and never received my order. I emailed Sam (who replied almost immediately) and he assured me they were sorting it and promised extras in my order for the inconvenience. I’ve been chasing it every month since and have been ignored and not received my order.
20 augustus 2024
Review zonder uitnodiging
Wish I’d read the reviews
Wish i’d read the reviews before ordering as it seems my experience is all too common. Ordered almost 3 weeks ago, I chased twice when I hadn't received any notification of dispatch. Sam assured me he would look into it and arrange delivery with some extra freebies as an apology. Still no sign of the delivery and my emails requesting a refund have been totally ignored. Seriously disappointing customer service from this small business will definitely not be recommending to anyone.
18 november 2024
Review zonder uitnodiging
Wouldn’t even give them a 1 star
Wouldn’t even give them a 1 star. Ordered a month ago and nothing! I’ve tried contacting numerous times via email, shop and other platforms just to be ignored! Absolute shocking customer service. Avoid this company at all costs!! Save your money.
6 oktober 2024
Review zonder uitnodiging
Ordered over 4 weeks ago
Ordered over 4 weeks ago, sent multiple emails and social media messages with no response.
28 april 2024
Review zonder uitnodiging
Order not received and emails ignored.
I ordered an Easter egg from this company in February this year as I'd had one before and it was really good. This year, my money was taken (which is a lot for an egg) and the egg never arrived. I never received a dispatch notification, only an order confirmation, so I assume they never even sent it. Multiple emails have been ignored by them. Avoid this company!
8 februari 2024
Review zonder uitnodiging
An amazing product.
I purchased the protein rich Easter Egg for my Son who is into his weight training, he does like chocolate but prefers high-in protein products more. So far, so good, he's enjoyed the bars and will be moving on to the Easter Egg soon.....
4 april 2024
Protein chocolate easter eggs
Great products would highly recommend and arrived before estimated time lovely little thank you note inside the package
4 april 2024
Quick delivery.
4 april 2024
Absolutely fine.
The order, for my granddaughter, arrived before Easter as promised and she enjoyed eating the chocolate. Hope to be able to repeat next Easter 🤞
4 april 2024
Great Easter Egg
My boyfriend loved the Protein easter egg and chocolate. Would buy again as it is a unique gift.
4 april 2024
I have ordered protein chocolate advent…
I have ordered protein chocolate advent calendars and Easter eggs for the last 3-4 years. My boys and husband absolutely love them. They all have a sweet tooth but like to eat healthy so this chocolate ticks all the boxes. Thanks guys! 😋
3 april 2024
Review zonder uitnodiging
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