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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

3 stars - chocolate delicious 5 stars, service very poor 1 star. I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase the... Toon meer

Beoordeeld met 3 van de 5 sterren

I've bought Cocoa+ products for a few years now. It's tasty chocolate with good calories:protein ratio, and the Easter eggs in particular are a real treat. This year, however, the delivery was VERY la... Toon meer

Beoordeeld met 1 van de 5 sterren

Customer service is shocking, didn’t receive part of my order, they ignore emails. I’ve ordered before from this company but the last two years they have completely gone down hill. AVOID!!!!

Beoordeeld met 5 van de 5 sterren

I think the chocolate is delicious. Order was late but was kept updated by James who was very helpful. He even offered some complimentary Peanut Butter Cups which are absoluty to die for! Delivery... Toon meer

Bedrijfsgegevens

  1. Chocoladefabriek

Geschreven door het bedrijf

cocoa+ is the home of High Protein Chocolate and functional Chocolate which tastes delicious whilst packing a mighty protein and beneficial hit! All our chocolate is indulgent and caters for all your needs when it comes to getting that chocolatey treat! Aiming to improve our customer service!


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

101 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Wonderful!

It was a present for my partner for Easter, it was very pleased and the chocolate is lush!!!
Good present for a gym guy and very tasty!

24 maart 2024
Beoordeeld met 5 van de 5 sterren

The eggs were gifts for Easter

The eggs were gifts for Easter, and everyone is very pleased with them. They appreciated the taste and texture but especially the healthier macros so that they could be included in their diet plans and training regimes. Overall an excellent treat.

25 maart 2024
Beoordeeld met 5 van de 5 sterren

Great Service

Order arrived quickly. It included a handwritten note thanking me for my purchase and also made reference to my having ordered before. Felt my purchase was important.

12 maart 2024
Beoordeeld met 5 van de 5 sterren

The delivery said 3 to 6 days and it…

I ordered my advent calendar on the 8 th November and received it on the 1st December it was later than expected but it did get delivered and I was very happy with the quality of it

30 november 2023
Logo cocoa plus

Antwoord van cocoa plus

Hi Julie,

Thanks for your order! We have checked your tracking and it shows delivery was made on 30th November.

We use Royal Mail for deliveries with an option to use FedEx. On this occasion your order was certainly delayed but we will take responsibility for the slow service.

Have a great Christmas!

Dean

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER FROM THIS COMPANY!

I placed an order on the 1st November and never received a confirmation email. I contacted the company today (21st November) to get an update. They told me that Royal Mail had returned the item because I wasn’t “known at the address”. I sent proof that I was and asked why I haven’t received a refund if Royal Mail returned the item. I’m still yet to receive a confirmation of my refund. DO NOT ORDER FROM THIS COMPANY!

21 november 2023
Review zonder uitnodiging
Logo cocoa plus

Antwoord van cocoa plus

Hi Ashley,

As a small business, we cannot accept this review.

For transparency; the customer (in this case Ashley) entered in an incorrect shipping address. As a result her item was returned back to sender and when informed that the address was incorrect the customer wanted a refund which was duly granted.

We cannot be held accountable if the customer enters an incorrect shipping address.

Thank you!

Beoordeeld met 3 van de 5 sterren

Poor service but Products are great and have used on and…

Products are great and have used on and off over the years BUT I am so disappointed in the recent customer service. I order easter products in March, only half arrived but still no responses about fulfilling or refunds. Its such a shame - I ordered assuming I was benefitting a small business but the standards have slipped!

1 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Money taken, no delivery, and no response

Ordered Easter eggs over a month ago but never got a dispatch email so I emailed to find out when they’d be delivered, got no response and no delivery. Have emailed 3 times and contacted them on instagram but nothing back. Hugely disappointed and not a clue what to do as money was taken but I’m not getting any responses for a refund.

16 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing product

I had a few issues with late delivery, but the customer service team were great. They updated me on my order and sent it that day. The product arrived and was beautifully packaged. It also tastes amazing! The best protein chocolate I’ve had. Only problem would be the delivery, as I can see others have had issues with this. Overall great product and Sam is a credit to the customer service team.

7 april 2023
Review zonder uitnodiging

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