Coffee Pod Co UK Reviews 

Took 4 weeks to send items, they were then the wrong items and contents was taped together with cello tape

Awful Customer Service. Ordered and paid using Clearpay and I honestly wish I hadn’t bothered as they don’t deserve my custom. They ignored 3 messages I sent enquiring where my order was, and only sent it out after I got in touch with Clearpay.
Order was packaged badly, boxes bashed, I’m actually stunned at how rotten this company is- avoid!!!

@Coffee Pod Co, I would email you but it might go into your junk folder again.. 🙄🙄
I said the package was bashed, the pods themselves weren’t damaged thankfully.

Still not received order and have emailed 3 times and no response.
Edit. Yes, was told dispatched usually on same day. Took 10 days and absolutely no response to my emails. Poor customer service. Will not be using you again.
Edit. I emailed you 3 times using your email address and your contact form. 10 days it took to come, that’s not a day late! Edit. 3-5 days does not mean 10 and I did try to contact you. If anyone reads the other reviews they will see the same off other people. I would check you have the right email on your site and that your contact form works as it obviously doesn’t. Will never use again.

I have not got my oder from you

Ordered and paid my order, promise of delivery in 3 to 5 days. Still not delivered 2 weeks later. E-mailed company twice for an update but they have not replied.

Arrived, finally, 2 and a half weeks and was.....incorrect

You sent 6 costa nespresso pods blend 8 when i ordered 10 and sent 4 blend 5's which i did not order and they have been binned as i do not like. The order arrived incorrect ! As a business accept your mistake, apologize and rectify as best yoy can. Don't not admit it or worse.....make it come across a customer is lying. Disgraceful

You sent me the wrong coffee machine and you need to sort it out so I get the right one next time and I would like to send it back to you its not what I wanted so send me a return label

Ordered 4 boxes of coffee 15 days ago. Emailed for help on my order with no response. Also sent a message through website and again no response. No contact number to speak to anyone.

Ordered over 11 days ago still stating processing
No tracking number no phone number no reply to numerous emails
Funny how they answer to a nice oh it’s brilliant service but don’t answer to bad service never again would not recommend

Ordered 2 weeks ago, paid for 3-5 day tracked delivery. No communication until I emailed Monday when I received an “order complete” email - no tracking info or dispatch info. No further news so have emailed again to cancel and get a refund. No reply to either mail. Avoid this company.

Delivered the wrong type of coffee

very quick delivery

I placed an order, I did recieve any correspondence at all, I emailed 3 times, and nothing

I’ve been waiting for over a week for my order and they don’t reply to emails, give a tracking number or update order progress until I messaged them again today & they sent me a tracking link.
When I finally got my order, which was ordered on the 7th but took until today, (the 16th) to get here, only to find both boxes were battered & crushed & 1 box was split open.
Won’t be ordering from them again, sorry but your service is terrible & packaging needs to be improved to stop items getting damaged in transit.

Was a bit iffy about my order after reading a couple of bad reviews, but I recieved my order in good time, packaged well with exactly what I had ordered 💯

Great items just a bit slow to update thanks

Got a large order from here, took a bit longer than I expected but I think that was down to the couriers, the pods arrived in good condition. I Would use this company again

Missing things that I paid for

Delivered incorrect item, not the same asorder picture, sent email, no reply, this company needs to tighten order to dispatch communications