Colour Clad Profiles Ltd Reviews 

Bear was very helpful. Great service. Would use again.

Bear was Easy to talk to and very helpful

DO NOT USE ,total shambles of a company,no communation by phone or email, promised 14 day delivery on the 4th August, delivered yesterday 24th September and all the roofing sheets damaged,phoned and emailed this morning 25th September and no answer,should be reported to trading standards

Ordered and paid up front 11Aug 2026
Informed 7 to 10 days was achievable from Josh.
Still awaiting delivery 24 Sept 2026
Failed promised delivery every time I called.
Even told me it was on route, problem with drivers, its in Birmingham and finally told its been loaded again and will be with you 24 Sept.
Guess what they failed again and give me another date next week.
What a waste of time I am retired and 70 years old and hired somone to help offload on 2 occasions
They need to address there website
No communication false promises and dishonest, I have now requested a full refund, they should be embarrassed

You need to avoid this company at all cost.
As it will be your pocket that hurts the most.
3-4 months now and they get all reviews you try to put on them removed.
Truth must hurt.
No communication
No product
False delivery statement even today they have failed to turn up. Pathetic , cowboys , dishonest business that just wants your money then they drop you like a stone.
Stop deleting reviews and stop taking money from people when you cannot fulfill orders, timescales or any word that comes out of your month.
This company should be struck off
This is my full time experience and I bet it gets removed.
That’s fraud and corruption

Good service and quality materials. Bear is always a great happy and helpful delivery guy. Thank you, Will be using again.

Bear delivered them with no issues what so ever, was polite and cheerful even with his 3 hr drive back home.

Pleasure to do business with.

Updated to reply to company response. Dad should be easy enough to find on the system as we share a very unusual surname. I would engage further with you via email but as this is what he has been doing FOR MONTHS I can't see what will change. Will remove review and halt trading standards procedures if you contact him directly to fix this mess.
AVOID Dreadful company. My dad had so many issues with missed deliveries, wrong stuff being delivered. In the end (6 months after order went in) he had to hire a man with a van at own expense to fetch the stuff just to get on with the project. Unpacked it and all the wrong stuff. Hundreds of pounds out of pocket and still without what he'd ordered. I am so angry. Should not be allowed to trade.

We chose this company promising a 2 week delivery on their website. After over 6 weeks we received an email saying very level of orders sorry about delays but no update on delivery. We were ready to cancel and go somewhere else as our shed has been without a roof for sometime when we received an email with a delivery date. We took time off work to be there on the day. No delivery no news and when calling to get news you get put through to an AI agent with no access to any information who cannot put you on hold not put you through. All the time listening to some muzac with a recording of their excellent customer service....

Customer service is non existent. Ordered start of August and told 2-3 weeks for delivery as everything was in stock. 7 weeks later and still no materials on site. The range of excuses just keep growing, drivers not turning up, people on holiday, very busy... the last two weeks I have been promised delivery almost every day , never to arrive. So that was a wasted week. Latest excuse after being given an actual time for delivery was a phone call from the driver to say materials were not on his wagon. This week its impossible to actually get to speak to a person, just an automated bot telling you their team are all busy. If you want materials then dont waste your time here. I would have left zero stars but thats not possible!

One of the worst company’s I have ever had to deal with I could go on all day about how bad it’s been but my simple advice is avoid this company at all costs or you will regret your choices and have a nightmare. Phone gets answered by Ai so you can’t even speak to anyone.

Bear was a great delivery driver. Communication on delivery day was top notch and he helped hand ball x50 panels. 5 stars

Order no.9805
Value £692
Date ordered 9th Aug.
Delivery timescale on website 10-14 days.
Started chasing my order 21st Aug and was told it was in production.
Continued to chase on 24/25/28th Aug, and was starting to get the runaround such as " materials expected next week "etc.
To curtail the goose chase I sent an email of formal notice on 2/9 notifying them they were now outside of contract and I would require the materials or a refund by 18/9, or I would pursue reimbursement via section 75.
Within 2 hours of sending the email I was informed I would receive my delivery on the 8/9. However, nothing appeared on the 8th, no communication regarding the delay, but was delivered on the 9th.
The product is very good, and I understand the company is suffering production issues after a site move and resultant labour shortage, but this should be made clear on the website coupled with realistic delivery windows.
In addition, offering employees a financial incentive when a 5* review is given and specific name mentioned only serves to distort the review process and misleads potential customers.
I see ColourClad have attempted to "clarify" the above issue, I have no intention of debating the obvious. I'll leave it to potential customers to read the reviews, particularly the 5* , and make their own conclusions.

Excellent service especially from Bear the delivery driver

there's no point placing an order with this lot. Any next day delivery promise is more a suggestion than a likely promise they can fulfil. At no point are they going to be proactive to tell you why the delivery failed and when it'll next be delivered. Its an embarrassing service.

Shocking firm to deal with
Complete lies and mis-selling of products they don't even have
AVOID

Don’t be taken in by the family-run branding. They are not helpful.
The order never arrived on the agreed date, or on any of the dates they rearranged. I cancelled and was promised a refund over three weeks ago. I am still waiting, and no one answers the phone or emails.
I would never use or recommend this company. Zero stars if that were an option

Avoid this Company at all costs, Please read the reviews properly first, the majority of Bad reviews mention the exact same experience with Colour Clad as I have had unfortunately. I was given a lead time by my Local supplier of 3 weeks for the roofing material i required for a new build workshop so decided i would shop around as i had other projects to fulfill, i was told by the Sales Department that the material i required was already in their yard and could be with me the next week, this was the 7th August so i paid the full £1489.40 on the day.
The order was for:
10 Box roofing sheets
2 Clear GRP roof lights
Blue surround trims plus caps
Strip mastic
CT1 Clear mastic
Stitching screws
Timber screws
Anthracite caps
All the Trimline gutter in Blue all profiles fittings and connecters including down pipe

This time went and passed in the meantime i had ordered an additional sheet for £57.47, two weeks passed and i called Sales to ask where my material was, i was told the Barge trims were waiting to be folded and the delivery would proceed, The Sales Dept. never answered to phone again when i called.

Further weeks went by where my calls were not answered, and transport giving me different stories or dates when i finally got through to them after usually an hours wait listening to the repetitive recorded spiel telling me they were a Family business who cared for their customers.

I was finally told that my delivery was coming Monday 7th Sept. last week then told it would be Tuesday then Wednesday when some of it did actually arrive.

The 86 year old driver did not have a clue which was my material some of the material on the waggon was not even marked up for customers, all that was on the waggon for me was my roof sheets and fixings nothing else, we both tried to call the Colour Clad office for an Hour on all lines with no answer. The driver who in my honest opinion was too old to be doing this job tried to help me lift off my sheets and caused damage to 9 out of 10 of them as he was unable to lift anything properly.
I was still no further forward, I have since reordered all of the missing material which i managed to source locally and as the building was industrial had to give the customer a large discount for the damaged sheets which he accepted was no fault of mine.
Basically i paid £1,546.87 for 12 roof sheets and four bags of screws.
I sent an email to the sales department and Cc'd the service department, before the driver had left he had witnessed and signed the DN to record the missing items of which i attached in the email, which i requested a refund for the missing material as due to their delay it was no longer required.
I have had no response from anyone at Colour clad until i called last Friday when i was told my request for a refund would be reviewed when the lady that deals with services had returned from annual leave.
Do not deal at all with this Company if you value your reputation and sanity, i do not expect to receive a refund of any kind without Court action of which i will proceed with if i do not receive a positive response to my email and a refund the whole experience dealing with Colour Clad has been appalling.
I would never consider using them again and advise anyone else to give great consideration before doing so.
FURTHER UPDATE:
Had a call today from Colorclad shipping dept. 23/09/2026 to say the missing items on my order were ready to be delivered despite, explaining to them the day after receiving the partial delivery that i required a refund for the missing material as i was sourcing the missing goods locally so therefore paying twice for goods promised almost nine weeks ago. I have since the first delivery called colourclad 3 times to discuss my refund which i had been told was being looked into, so they were well aware i did not require the other parts both by email and telephone call.
Considering this is a Family run Company it seems the Company have a "silo" approach to information sharing or just a very poor communication mentality.
As i have said previously proceed with caution i shall update with regard to my refund status, i dont hold much faith.
UPDATE:
The Bots comment has been removed, everything else still stands copies of the delivery note were Emailed over to the services address provided above but no response was recieved the day after the partial delivery also confirming the missing parts would not be required as i could wait no longer this email also had scans attached showing the missing items on the delivery note and signed and confirmed by Your delivery driver, this also shows the Invoice Number SI-40656.

Told 5 weeks delivery took 10 weeks.
Kept getting fobbed off all the time
When it was delivered it was another 2days late.
The driver ws useless.
They new it was handball but all the driver kept saying was he couldn't lift it so I ended up doing it all my self.
Then some bits not here and the company are ignoring my emails.
Really fed up with them
If you order be careful and don't plan for their delivery time.
Im having to get some extras that was not delivered from elsewhere
Avoid like the plague

great product and delivery by Bear was perfect!