Comparetheparking Reviews 

I rather stupidily did not read the reviews before booking. Only then seeing how poor the service was rearranged my parking. I lost money.
Would urge all to check reviews before acting.

Avoid this company. The full cost of the booking was not made clear at the point of purchase, with an additional £16 (£8 each way) charged on the day for entering and exiting the airport car park that was never disclosed beforehand.

The service from iPark was extremely poor throughout. Communication was difficult, and upon returning from my trip I received multiple calls pressuring me to collect my car immediately, despite still waiting for my hold luggage and being well within the 30-minute collection window provided.

Most concerningly, the driver told me they were going to leave my keys by the wheel and walk away from the vehicle. I specifically asked them not to do this, but they did it anyway. To top it off, my car was returned absolutely filthy and appeared to have been stored in a muddy field for the duration of my trip.

Based on my experience, I would strongly advise against using this service. I genuinely struggle to reconcile my experience with the positive reviews I had read beforehand.

Absolutely shocking! DO NOT USE!!! We had to pay an extra £20 when dropping off the car for the shuttle bus when challenged, they advised it was because I’d booked through a third party! With a flight to catch and the shuttle bus waiting, just paid it! Had to wait over an hour for the shuttle bus with other passengers from various flights.A couple with a baby had waited 2hours! We were all constantly ringing for them to say it’s always 10 minutes away! The car park itself was just a field with a portocabin! Save your money and go elsewhere, chose a reputable and reliable company!!

So bad! Paid Compare the Parking - Sapphire Cars £120 for their executive meet and greet at Gatwick south terminal all charges paid, driver in uniform etc. What turned up was stinky man, no id, no uniform. Had to quiz him to show me proof he was picking up my car. Then told me I had to pay him £10 for the entry to parking which then changed to £8 - direct to his bank account. A When I picked up car after he was still stinky, gave me a ticket to get out of barrier but he hasn’t paid it to I had to pay £8 to get out of Gatwick. He’d also used my metal cup in the car for his coffee. Unreal. Will complain to trading standards. Do not use this business or Compare the Parking. They are dishonest as they looked as though they had 5star reviews on the website but trust pilot says otherwise.

DO NOT TRUST THIS COMPANY WITH YOUR CAR
I really wish I had read these reviews before booking.
Upon arrival into the car park I was greeted by a man who had no uniform or anything that would indicate he was working for a parking company, just a man waiting to take my car away who could barely speak English.
Eventually he showed me a whatsaap message he had been sent with my vehicle registration on which was as good as I was going to get for confirmation plus we needed to get our flight.
Next i was told I needed to pay the £8 car park fee. This was clearly stated when I booked that this was included, however I wasn't left with much choice as we needed to get our flight!

Once we landed in immediately called the mobile number as requested but there was no answer. We kept calling for 10 minutes but couldnt get through before finally receiving a call back to say they would arrange the drop off. At this point we were collecting our bags.
60 minutes later, 80 minutes after landing and calling (the email says allow 25-35 minutes for delivery) our car arrived at the multi storey car park looking like it had been driven through a muddy field. All inner wheel arches completely caked and outside covered as well as drivers footwear. The car was clean when dropped off and is only 6 months old.

Delivered by a different foreign man who referred to me a 'boy' continously when I asked about the mud and said I should call and complain.
So thats what I did, and after eventually speaking to, yes another foreign man he just said he can't help as he only does bookings and put the phone down.
And of course, I had to pay the £8 car park charge to leave also. So my £85 parking fee was in fact £101, despite booking with car park charges Included!

Having seen some other reviews now I feel like we may have actually got away lightly which says everything really.

ABSOLUTE DISGRACE! CRIMINALS AND SCAMMERS – AVOID AT ALL COSTS!⚠️ LIVE WARNING: THIS HAPPENED YESTERDAY (JUNE 16, 2026) ⚠️If I could give this pathetic excuse for a company MINUS FIVE STARS, I would. Choosing "Compare The Parking Gatwick" was the worst decision of my life. They are not an official airport service; they are scammers who abuse your property, steal your money, and show zero human decency.Here is the nightmare they put my family through yesterday:NOT AN OFFICIAL GATWICK PARKING & HIDDEN FEES: Do not be fooled—this company has NOTHING to do with official Gatwick Airport parking. They use sketchy, unofficial side lots. To make it worse, after paying £80 for the booking, I was forced to pay an extra £8 out of my own pocket for EVERY single entry and exit!AIRPORT STAFF WARNED ME: Even the official Gatwick Airport staff explicitly told me that these people are known SCAMMERS. The staff revealed that if a car is left at the main airport terminal, these cowboys sometimes just leave the car keys sitting on top of the wheels for anyone to steal! Total lack of basic security!PHYSICAL AGGRESSION & ASSAULT ON CUSTOMERS: The situation escalated to pure criminality. When one furious customer started recording one of their employees on a phone to get evidence, the worker covered his face, turned around, and began walking away from the parking lot. When the customer followed, the employee physically shoved and pushed him! They are violent cowboys.4-HOUR DELAY & CHILDREN SLEEPING ON SUITCASES: We arrived at 11 PM and were left stranded until 3 AM! My two tiny children (7 and 2.5 years old) were forced to sleep on suitcases on the concrete floor in the freezing cold. The situation was so desperate that another kind customer lent us a blanket to keep my children from freezing, and others even offered to drive my family home! We had to refuse because we couldn't leave without our car.LOST KEYS & COMPETE CHAOS: The incompetence is staggering. They completely lost the keys to one woman's car. She was left traumatized, crying, and panicked while they spent over two hours searching for them before finally tracking them down.STOLEN FUEL & USED AS A JOYRIDE: I left my 2019 family car with HALF A TANK of fuel. I received it back completely EMPTY on zero! They literally stole my petrol to drive my car around for God knows what.VANDALIZED & FILTHY INTERIOR: The car was returned covered in thick mud inside and out. It looks like animals lived in it. There were muddy boot prints EVERYWHERE—on the carpets, the doors, and even all over the dashboard! They showed absolutely zero respect for a family vehicle containing two child car seats!PHYSICAL DAMAGE TO OTHER VEHICLES: While waiting, I witnessed their driver crashing another customer's brand-new car into a corner, heavily damaging the entire side of the vehicle. They cannot drive and they do not care!TOTAL LACK OF COMMUNICATION & LIES: They stopped answering calls completely. When they did, they just lied to buy time. Customers were so frustrated that it almost turned into a physical fight on the parking lot.CRIMINAL ACTIVITY REPORTED TO THE POLICE: Because my fuel was drained, the mileage was altered, and physical assaults occurred on site, I have officially reported this company to the POLICE. I have no idea what illegal activities they used my car for during those hours, and I will not take the blame for them.This company is a dangerous scam run by aggressive thugs. They abuse your cars, steal your fuel, destroy your property, assault people, and leave your children sleeping on the floor. DO NOT TRUST THEM WITH YOUR VEHICLE!

AVOID WARNING AVOID at all costs this organisation and the people they represent are total criminals we were meant to be going on holiday and found ourselves in a spiralling nightmare. The car was not collected when it should’ve been resulting in us nearly missing our flight. The car was not dropped back when it should’ve been every time I spoke to somebody they lied to me and kept hanging up. I was finally told to get a taxi to a petrol station outside of the airport if I wanted my car back which cost me £30. I’m going round in circles trying to find anyone to complain to and nobody cares. They should not be running any kind of organisational outfit. Do not give them your money.

I booked parking through comparetheparking.co.uk with Ipark Ltd at Gatwick for a meet and greet service.
Returning from holiday I rang them to say I had landed, per their instructions, and they told me that my car would be with me in 45 - 60 minutes, all fine so far.
When I arrived at Car Park 6 level 5 there were a lot of worried people, one couple with a small child had been waiting 2 hours 15 mins, others similar times. I spoke to a few people and was told various stories about getting n response, no cars arriving at the specified place and not being able to get an answer from Ipark's contact number. I tried calling again only to get through to their 'full' voicemail.
Long story short, after I eventually got through they told me my car was at a compound in Copthorne Road and I could get a cab there to pick it up, £30 for a cab. When I went there the car wasn't there and none of their representatives either. A separate company APH (I think) assisted with getting hold of the manager, who told me the car wasn't there but would be delivered there. Eventually, 2.5 hours after scheduled pick up, I got my car - the driver just turned up gave me the key (without checking that I was the owner in any way) and jumped in another car and sped off.
There are some serious issues around safety, there were single women and some young children there and no checks on owners - there was also one person whose car had been left in the short stay car park for a week.
Compare the parking rang off when I tried to get this company removed from their site so assume they are sister companies.

Compare the parking should take responsibility for the company they are recommending. We booked through here and paid near £100 for meet and greet premium parking at Gatwick. The company who provided this service was ipark Gatwick.

We called the number over 30 times and went to voicemail on arrival. We waited 1 hour to drop our keys off. When we arrived home, again the number we called to notify them was going to voicemail. After finally getting through they said it will be on there way. We didn’t get our car for over 1hr 30 and then had to pay £8 ticket to leave.

Another lovely family with a little child had been waiting over 2 hours for there car and it was 1am at this point. They told them they could not find there car or the key. This company is an absolute SCAM.

Please do not book through this site and check other sites for Gatwick parking as all the family’s we spoke to has gone through different providers but unfortunately all provided them with ipark.

Used a company that a) was a shell for another company b) used the same name as a competitor c) levied extra charges despite stating that it was included d) Than USED the car for other activities as I have proof of parking slips left in the car e) left a load of rubbish in the car.

This was all reported to the website for a review and nothing was done.

The comparison site offered a good price for airport parking. I bought it from their site and then found out that parking company were rated 1* and some of their customers were taking them to court. The small print also showed extra fees on top of the advertised cost. I cancelled months in advance and compare the parking took apx 20% in admin charges. I would recommend caution until they vet what they compare and only offer reputable parking companies.

Do not use this company, I have to wait 2 hours at Gatwick north terminal at 1am. Ridiculous, and bad customer service

They have Scam companies as their recommended.

AVOID THIS COMPARE WEBSITE

I originally booked Meet & Greet parking at Leeds Bradford Airport for £23.99. While travelling to the airport, the booking was cancelled text message without warning, leaving me with no alternative arrangements. As I was unfamiliar with the airport layout, I ended up entering the Drop‑Off zone and had to pay £8 simply to exit. I then had no option but to use the Medium Stay car park, which cost £93.
Although I eventually received a refund of the original £23.99, this only happened after two weeks of chasing, and no compensation or goodwill gesture has been offered to reflect the additional costs I incurred as a direct result of the cancellation.
The handling of both the cancellation and my subsequent complaint has been extremely disappointing. Communication has been poor, and there has been no meaningful resolution. Based on this experience, I would not use your services again.

This company lies and misleads you into booking parking that isn't what's expected.

They trick you into booking with a company called Ipark Ltd by initially showing that you're booking with Park Lane Meet & Greet who (according to their site) have near perfect reviews.

When you look at Trustpilot or anywhere else for Park Lane Meet & Greet, they don't exist. It's a shill name (lie) to encourage you to book with Ipark who are incompetent. THEY LEFT SOMEONE ELSE'S CAR KEY IN OUR CAR.

As many of the reviews state, there was a massively extended wait time for the car to be returned by Ipark Ltd.

In summary, avoid both these charlatans at all cost!

Absolutely ridiculous. Would never ever book again. Booked for Bristol airport arrived at a farm. Into the transfer vehicle which couldn’t have passed a mot, door was held shut with rope so flapping open during the travel. Seats didn’t pull forward so passengers climbing into the back. Now arrived back at the airport rang as soon as landed they said 45-50 minutes. Ended up waiting well over an hour with no communication. Just what’s needed after 9 hours of travelling.

If I could leave zero stars I would. A cheap deal turned out to be mega expensive for 2 nights parking. Double check the companies they list before you book. IPark Limited were rude, unhelpful and cowboys!! We phoned 30 minutes before arrival, arrived and there was no one there and we couldn’t get through on the phone. When we did and expressed our concern, he snapped and hung up. There were families back from
Holiday some still Waiting for 11 hours for their car, another tracked their car to the site and picked it up, another had to get a taxi home and IPark were going to drop their car to their home the next day or two! Have had no response or help from either compare website or I Park Limited. From the £47 booking for 2 nights ended up costing me over £160.00. Upon return, companies house shows IPark Limited as a suspended compulsory strike off action. Lesson learned and will use parking companies only direct and not this cowboy useless site or IPark Limited again!

I booked with theses guy had to wait 80 minutes for my car to be dropped off then a week later I’m getting penalty charges in the post where they have been using my car when I’m abroad when I contacted them to tell them they cut me off and blocked me do not use these people

DO NOT USE. TLDR: dreadful experience waiting 2 hours to bring car back.

Long story for those interested:

Thought we were booking “Gatwick Premium Parking” through compare the parking but turns out it was with IPark Limited and it was dreadful!!!

Car was only moved 8 days into 10 day holiday 3 miles away to best western carpark. Called and spoke to someone four times to be told “10 mins” each time. I am pregnant and there’s no seating and we waited OVER 2 HOURS. They wouldn’t tell us where our keys are. Only knew where car was as we could track it.

We waited with other families and not a single one had a good experience, in fact, some worse than ours.

Guy waited 2.5 hours with no communication.
Other couple waited 4 hours (they lost their key and then their car)
Other couple had their key left on their tire but weren’t told which voids insurance!
Family had their car left in the carpark 6 level 5 for their whole holiday, unlocked, seats were down, smelt of smoke and compartments opened with ornament stolen. They were told they couldn’t move it as “battery dead” (because someone has obviously left the door open) so were being charged £700 for the carpark fee… Their second car was “dropped off” on a different floor without them being told cor over 2 hours so also had a larger ticket on that car too.
Lovely family were told 10 mins several times. They had two young children. Company refused to tell them where their car was. Also waited 2 hours.

IMPORTANT: we had all booked different companies but had the same number to call (which goes through to full voicemail box). They have a single WhatsApp group where they just put reg plates in the chat but they still have no idea where the cars are kept. So it looks as though they just rebrand when the reviews get too bad and have various company names. It’s only when we told the third guy that we can track our car to the best western that they went to get it.

Also have to pay the carpark £8 drop off charge both in and out but be aware - they may give you someone else’s ticket on the way out which doesn’t correspond to your reg plate meaning you may be hit with a huge fine later on.

Can’t believe Gatwick Airport are allowing this cowboy scam business to continue on their premises.