Comparetheparking Reviews 

I booked with theses guy had to wait 80 minutes for my car to be dropped off then a week later I’m getting penalty charges in the post where they have been using my car when I’m abroad when I contacted them to tell them they cut me off and blocked me do not use these people

DO NOT USE. TLDR: dreadful experience waiting 2 hours to bring car back.

Long story for those interested:

Thought we were booking “Gatwick Premium Parking” through compare the parking but turns out it was with IPark Limited and it was dreadful!!!

Car was only moved 8 days into 10 day holiday 3 miles away to best western carpark. Called and spoke to someone four times to be told “10 mins” each time. I am pregnant and there’s no seating and we waited OVER 2 HOURS. They wouldn’t tell us where our keys are. Only knew where car was as we could track it.

We waited with other families and not a single one had a good experience, in fact, some worse than ours.

Guy waited 2.5 hours with no communication.
Other couple waited 4 hours (they lost their key and then their car)
Other couple had their key left on their tire but weren’t told which voids insurance!
Family had their car left in the carpark 6 level 5 for their whole holiday, unlocked, seats were down, smelt of smoke and compartments opened with ornament stolen. They were told they couldn’t move it as “battery dead” (because someone has obviously left the door open) so were being charged £700 for the carpark fee… Their second car was “dropped off” on a different floor without them being told cor over 2 hours so also had a larger ticket on that car too.
Lovely family were told 10 mins several times. They had two young children. Company refused to tell them where their car was. Also waited 2 hours.

IMPORTANT: we had all booked different companies but had the same number to call (which goes through to full voicemail box). They have a single WhatsApp group where they just put reg plates in the chat but they still have no idea where the cars are kept. So it looks as though they just rebrand when the reviews get too bad and have various company names. It’s only when we told the third guy that we can track our car to the best western that they went to get it.

Also have to pay the carpark £8 drop off charge both in and out but be aware - they may give you someone else’s ticket on the way out which doesn’t correspond to your reg plate meaning you may be hit with a huge fine later on.

Can’t believe Gatwick Airport are allowing this cowboy scam business to continue on their premises.

They took our money and never arrived to collect the car. We waited for 30mins and then had to pay to not only exit the drop off carpark we had been told to meet them in but had to pay for parking in Mid stay car park as we were then running late and couldn’t afford to miss our flight. Would highly caution anyone against using this service!

This is a con comparison site. The different providers appear to be the same ones, probably all run by compare the parking. Poor service. Just use Gatwick Airports own Valet Parking.. after extra charges it doesn't work out much more expensive and the service is far superior

Absolutely awful service from start to finish.

I paid for a meet and greet service because I wanted convenience and peace of mind before travelling. Instead, this was one of the most stressful airport experiences I’ve had.

On departure, I called around 40 minutes before arriving at Bristol Airport, as instructed. When I arrived, nobody was there to collect my car. I then had to call a further six times, and every single time I was told the driver was “10 minutes away”. In reality, I was left waiting for around 40 minutes while repeatedly being given the same excuse.

The delay became so bad that I was genuinely at risk of missing my flight. I had allowed plenty of time and this was not due to poor planning on my part. I ended up having to insist that they drive me directly to the terminal because otherwise I would have missed bag drop entirely. Their delay also resulted in me having to pay for two separate barrier tickets.

What made the situation even worse was the attitude of the staff. There was no sense of urgency, no apology, and no professionalism. Despite knowing I was close to missing my flight, they appeared completely unconcerned.

Unfortunately, the return journey was no better.

As soon as my plane landed back in Bristol, I called to let them know I was on my way. Once again, when I reached the collection point, my car was nowhere to be seen. Calls either went unanswered or I was told yet again that they were “10 minutes away”. It took around another 30 minutes before my car finally appeared.

The most shocking part was how my vehicle was returned. It wasn’t even parked in the agreed collection area. Instead, it had been left on the opposite side of the short-stay car park with absolutely no communication whatsoever. Even worse, the driver had left my car unattended with the key sitting on the wheel. If my partner hadn’t gone searching around the car park, anyone could have accessed the vehicle.

Leaving a customer’s car unattended with the key visible is completely unacceptable and shows a shocking lack of care and professionalism.

For the price charged, I expected a reliable and professional service. Instead, I experienced delays, poor communication, additional costs, unnecessary stress, and serious concerns about the security of my vehicle.

I would never use this company again and would strongly advise others to look elsewhere.

Probably the worst company I’ve ever booked anything with in my life.

Do not booked with this cowboy very vey bad service they don’t pick up the phone waited near 2h to get car back

I am deeply disappointed with Compare the Parking. I used their platform to book a meet-and-greet service with a company called iPark for a trip between 24th April and 30th April.

By listing iPark on their website, Compare the Parking directed me to an operator that subjected me to a logistical nightmare and a severe vehicle security breach. iPark never moved my vehicle to a secure compound; instead, they abandoned it in the airport’s short-stay car park for the entire 7 days, resulting in a £472 ANPR barrier fee upon my return. To make matters worse, after making 13 desperate phone calls over three hours to locate my keys, I discovered an iPark representative had left my car keys completely unattended on top of the rear tire of a random vehicle in a public garage.

A quick check online shows that iPark has an abysmal 1.1-star rating out of hundreds of reviews on Trustpilot, with endless identical complaints of negligence and abandoned cars.

Compare the Parking claims to offer a trusted comparison service, yet they clearly do zero quality control or basic vetting of the companies they promote. By continuing to advertise a company with a 1.1-star track record, you are actively exposing your customers to severe financial and security risks.

I will never use Compare the Parking again until they take accountability and ban negligent rogue operators like iPark from their platform.

Bristol airport Horse place 15 minutes away from airport Very bumpy road they charged us £14 but others £18 on card no cash very old vehicles falling apart Rubber hanging down and tape on door 3 people had to climb over back seats to get in 🤔 speedy driver also dirty inside keys left on top of car in rain when return
Never again
Don’t try and save money no one was happy about this experience

DO NOT USE THESE CRIMINALS!!!
We landed and called them to have our car delivered as sold. No answer for an hour and then told they were on their way.
2 hours later with three children waiting after a long day of travel I decided to get a cab to them as they said our car was close by in their car park.
So £30 later in a cab I get to a rocks and rubble yard that was clearly unsafe to drive on!
We drove the car away and immediately noticed it wasn’t driving properly. I disputed with them but totally pointless, they’re thugs.
We drove down the M11 and the whole car was smoking and not steering properly. We needed up waiting for the AA five minutes from their yard for another 3 hours. And towed home!!
They broke our car and let me drive my three children away knowing it! They’re filth!

Awful. Avoid. We called 30 mins from Stansted airport and were told to drive to a farm and drop our car there. After multiple calls they finally met us at Stansted. On our return, we called as instructed and were told they would bring the car in 1 hour 20 mins. The way the guys spoke to us, this seems normal practice rather than any exception.

DO NOT BOOK PARKING WITH THIS SITE!!! booked through here and choose LGW executive parking, phoned to let them know we was arriving at the airport failed to show up!!! Rung 17 times to be told they was & never did!!!! Ive emailed compare parking have heard nothing back from them!! Shambles of a site AVOID!!!

Genuinely astounds me in the 21st century that companies can get away with this at a major airport!....
Booked with 'Gatwick Premium Parking' through Compare the Parking. At first all seemed well. I couldn't find the confirmation and through the chat function they sent me the e-mail very quickly and once we had a horrendous experience with the company that was in-fact 'iPark Gatwick' (A while other story) the asked for a review then sent an email to ask iPark for an explanation to why they were so bad. Great!
Until......you realise that is all a rouse to make you think they care. They know that the companies on their website are iPark under different names and doctor the reviews to ensure they are 5*. I have actively chased the company to remove them and they have never responded. DO NOT USE THIS SCAM SITE!

I would strongly advise nobody to use Compare Parking - Gatwick for meet and greet parking.

When I dropped my car off, I was already short on time and there was nobody there to meet me. When I finally got through to someone, I was told it would be a 40-minute wait. Other customers there told me they had already been waiting over TWO HOURS.

I was then told to leave my car with the keys on the wheel and go to my flight. I felt extremely uncomfortable doing this. I emailed, called and messaged multiple times just to confirm this was genuinely what they wanted me to do, and nobody responded. I eventually managed to speak to someone who brushed it off and confirmed it had been collected.

Coming home was even worse.

The email clearly stated the return wait would be “up to 20 minutes.” When I called after landing, I was then told it would actually be an HOUR. That hour turned into TWO AND A HALF HOURS.

There were huge queues of people in exactly the same situation from around 1am onwards — including families with small children stranded in the car park waiting for their cars. My wait for my car was longer than my actual flight.

I was supposed to be home by 3am and didn’t get home until after 6am. Waiting alone in a car park in the middle of the night with luggage, after paying extra for a “meet and greet” service, then having to drive home exhausted at that time, is genuinely dangerous.

To make things worse, there was absolutely no apology, no care, and no customer service whatsoever. Staff were rude, dismissive, uninterested, and would even hang up the phone. They also gave me the wrong parking location for my car and then called later to say it was actually parked somewhere else.

I heard other customers saying their cars had even been taken to the wrong terminal and left there.

This was one of the worst customer service experiences I’ve ever had. Completely unacceptable service and absolutely not worth the money. I will be requesting a full refund.

I wish I would give zero stars!!

Terrible company who lie on the booking confirmation. Lie about time it takes to get the car back and drop off charges. Please never use!!!

They left me, my daughter and my elderly mother stood outside the airport for 4 hours in the early hours of the morning. Only when the police were called and drove us to your site we were able to get our keys and car back. I didn't get home until 6am and had to go to work at a school for 7am. It was one of the worst experiences I have ever been victim of by a company. They didn't answer 159 of my attempted calls and when they finally answered one they started psychopathically laughing down the phone at our desperation.
This was at stansted but we were advised that compare your parking is all the same company operating all these little cowboy junkyards and they have been trying to get rid of them for over a year and a half as there are large groups of stranded victims there on a daily basis. The drop off was also stressful and unnerving they rarely answer the phone and are so vague and were late collecting the vehicle also.

Rubbish - do not use!! Directed to Park Pilot Ltd Stansted. When we arrived at the car park, we discovered the shuttle to the airport is charged £10 per person extra!! On return, we sat outside the Radisson Blu pick up point for 40 minutes. Three times we were told the shuttle was on the way. Then a dark unmarked minibus arrived at the pickup while we shivered. Then after 10 minutes the driver got out and took our details. Zero customer service.

Horrendous company. Did exactly what was required from me on the way, ringing 30 minutes before, arrived and had to wait over an hour for my car to be collected. No apologies - dispute calling multiple times to ask where they were. Then on the way home, again, rang 30 minutes before and was told I needed to wait 50 minutes. No apologies. I said it’s due to be arriving within 30 minutes but was dismissed. Called multiple times and was met with no apology, no care, and it’s deeply frustrating as the whole point of this service is for ease and quickly retrieving my car within the time stated. I’ve processed a huge complaint and have requested a full refund.

Avoid this company. Absolutely terrible service from start to finish. Staff were rude at drop-off and unexpectedly demanded £8 cash to leave the car park. After landing at 11:20pm and following instructions, we were left waiting 1 hour 40 minutes for our car with repeated unanswered calls, voicemail, and constant false promises of “20 minutes”, “15 minutes” and “2 minutes”.

When the car finally arrived, the key had been left visibly on the wheel for anyone to take, which is completely unacceptable. The car had also been parked so badly we had to climb through the passenger side to get in. To make matters worse, we were then charged another £8 just to exit the car park with no proper explanation.

Poor communication, poor organisation, terrible customer service and serious concerns around vehicle security. I would strongly advise others not to book with this company.

I dropped my car off at Gatwick North and followed the instructions to call them 30mins from the drop off point they were late picking up my car, the man collecting my car was rude and to top things off also I got a parking ticket for this company using my car for themselves at Gatwick South picking up a ticket in the process when I was over the Atlantic on my flight, tried to complain man on the phone just as rude.Dont use this company