Compass Self Storage Reviews 

Compass Storages' Hastings Facility is amazing. The Manager Anthony offered a wealth of customer service experiences answering all of our concerns making this an easy and more memorable experience. His professionalism, knowledge and hospitality towards my Parents in resolving their issue was exceptional. Communication was great, explaining everything in simple terms and more importantly, there were no surprise administrative, insurance or billing issues with Anthony. We are all very happy with this location and it's exceptional customer service. Thank you for a wonderful and refreshing experience. Highly Recommended!

Pricing is not as advertised. Companies get away with all these extra fees, I’m tired of it myself. The unit has rust, holes to the outside. The rubber rim at the bottom of door has long reached its purpose and needs replaced. Why do we have to do a vacate form? Giving our new personal information.

My husband and I decided to get a storage for the winter while we travel and our experience couldn't have been better.
Kristen Smith's customer service skills are exceptional. She pointed out the services available to make our move more convenient.
She also personally took us to two different units to ensure the space was sufficient. I have high expectations and they were exceeded for a change. Well done!

I had a great experience with JAY. He was professional and knowledgeable. Understanding and giving me several options to fit my needs. If you need a storage place with an employee who has your back, call JAY. Thank you Jay!

The facility in Jupiter is very nice but they are scam artists. The rate has gone up 40% in the past year. Every 6 months they raise the rent 20% regardless. Then if you check their website the prices are cheaper. They will match the advertised rate but you have to change your storage unit but remain at the same location. There are many other local storage facilities that are cheaper. Be sure to shop around.

The Limerick location and its area manager are unprofessional and have no concept of customer service. Compass Storage Corporate needs to pay attention to the caliber of people they hire to interact with customers paying high dollar for subpar service.

My monthly due date is the 8th. Like many Americans, money is tight and I knew that I would be paying a $20 late fee. I also know I have a 5 day grace period. I started receiving phone calls on May 11 from personnel telling me that I needed to pay my bill. The next phone call was on the 13th and I spoke with the representative and told her I was aware that my payment was late. All total - I received 8 phone calls and six text messages regarding my account. It was worse than a collection agency.

I have rented from this location for over 7 years starting when it used to be Metro. I had a testy exchange with George on Saturday, who implied that I was trying to skip out on my bill and that they deal with this all the time. He also said he'd "try" to pass my concerns along to the area manager about "how you feel." I corrected him and said it's not about 'feelings' it's about experience. I was outraged and called the corporate customer service number and explained my offense.

The area manager called me today and it was an abysmal conversation. I learned that $40 is part of the "late" fees and accepted that; however, my complaint was about being harassed and maltreated as a longtime customer and that the calls and texts were excessive. She proceeded to interject and said she'd let me talk and now it was her turn and that because I keep interrupting her she can't help me. She defended the actions of the Limerick staff and treated me with impatience.

DO NOT RENT UNITS FROM COMPASS. THE LIMERICK LOCATION IS THE WORST AND SO IS THE AREA MANAGER. I cannot WAIT to get my things and leave after spending thousands of dollars over several years. The price hikes are also so out of control that it borders on extortion.

The rent increases are insane. My unit rent went to $365 if @ late $452. Shady practice. Had an issue with staff and was told no corporate number. District manager never called back. Stay away.

So the address on Allegheny is somewhat 50/50. U you Do you have people like Britt who will go above and beyond her, you can’t cheat it where it comes from Service and it’s really not even a big problem.
But they got the lazy individuals. They don’t want to do job day even if they just open up or if they’re about to close like Kristi how do you spell her name
Close so early and nothing works you would think the staff will be a little bit nicer knowing that their facility don’t work half the time but no they got lazy people that they think their job is done because they’re closing in 15 minutes went for my understanding, y’all don’t close till six will they do Black people regular people people that have job and customer service need to know that they had to do better ! No worries, I will be taking my business elsewhere cause I feel that’s where Christie wants me to do! Your wish is my command, sweetie!

Fast payment with agent. Friendly and congenial.

Refuses to take payments, holding items for Ransom then cherry picking the items they want claiming it went to auction.

They increased the monthly fee for the same unit by over 80% over a two year period. For a 10 X 10 foot unit the monthly charge was $345. I rented the same square foot unit at the new U-Haul facility on Hwy 200 for $150.
Hope they go out of business.

Motivated by corporate greed, with glossy management.

I have mix reviews, The facility @ Limerick, PA was very clean. Customer Service was Top Rate. I had so many question, the woman who helped was name Brittany so patient and thorough. The prices seem on the high side, reason I haven't yet leased one. I'm still shopping around. I had to give a review due to the customer service.
It seems rare these days for people to show they care, it's very refreshing.

I accidentally reserved a unit on 11/26/24. I left a voicemail for the company stating that I had reserved them by mistake as my husband stated it was too far away. I asked for a refund as well. I didn't hear back from the company which prompted me to call them again the next morning. This time I spoke with the manager and he stated that he would cancel my unit for a future date at the end of December. I explained to him that he misunderstood as I wasn't needing the unit at all and I needed it cancelled immediately and a refund issued. He stated he would talk to his manager and I would receive my refund in a couple days. Here we are 12/6/24 and I have not received a cancellation email or a refund. I have left numerous messages for return calls, I also left an email, I even stated that if I didn't receive my cancellation and refund that I made by mistake then I would be forced to report them and leave a negative review. This manager clearly doesn't care about his job, the people he works for, or the people that he services. I recommend people to stay far away from this storage company! This manager has shown that he is completely incompetent and unprofessional!

I have had an incredibly disappointing experience with Compass Storage on 250 Sandy Creek Parkway. Over the past year, my monthly storage fees have skyrocketed by over 100%, despite the staff turning up the temp from 64 degrees when I moved in to 80 now with 67% humidity. I’ve paid more than $3,000 to store my belongings here, and the results have been devastating.

The storage units are advertised as climate-controlled, but that’s far from the truth. The temperature has been set at 80°F with 67% humidity, which is not adequate to protect sensitive items. As if that wasn’t bad enough, I’ve also noticed discoloration on the ground in my unit, indicating a potential leak.

This combination of poor climate control and possible water damage has caused over $20,000 in damage to my belongings, including irreplaceable items. I trusted this facility to keep my items safe, and they have completely failed.

I do not recommend Compass Storage to anyone looking for a reliable and secure storage solution. For the amount they charge, the quality should be far better. If you value your possessions, look elsewhere.

I just received a price increase from Compass for over 23%!!! I’ve been with Compass less than 3 months and before I agreed to rent the units I asked point blank “How do you handle rate increases?”. The facility rep onsite said “3-8%”. Anything above CPI is egregious. 23+% is criminal. Never again.

Grace at the Shelbyville Tn location is Awesome! I was so stressed out over my move and Grace went out of her way to make me feel better. She took care of all my needs and even offered suggestions to make things run a little smoother. I highly recommend Compass to anyone with a storage need and be sure to see Grace when you get there!!

Kelly took care of us and was such a great help. We had a situation with the U-Haul and she did everything that she could to help us out and work with us. She is a top-notch employee and is great at customer service. We really appreciate all that she has done for us.

Never had any problems with staff or the unit it self my review is for corporate. This 6 month price increasing has left me no choice but to pack my stuff and go somewhere else. I know I can get a better price elsewhere. I'm not going to share any $ amount but my rent doubled in a few years of renting and they will keep raising it until I can't afford it. Then I have to remove all my belongings or obviously if I don't pay they lock it up and sell my belongings. This company would be more beneficial for short term renters.

The Elfinwild Rd. location, near Allison Park is HORRIBLE! If a negative rating would.be possible, that is the best they could hope for. I had rented there years before Compass bought it without ever a problem. Compass made that turn around 180°!

Initially it was acceptable, within one year the monthly rates climbed by $25 per quarter, yet their advertised rates remained the same. Foolishly I allowed that to continue far longer than I.should have however I moved and could not relocate the contents, including the classoc car stored inside. If the controlling manager is not Allibaba, it must be his cousin. Telling them that what they were charging was an increase of 50% above published rated s did nothing and calling Corporate did no thing either. While I cannot prove it I believe they knew what was inside and may have wanted it for an interested party.

Go anyplace else do yourself a favor