Compass Self Storage Reviews 

MULTIPLE THEFTS REPORTED TO POLICE

Staff refuses to inform Victims of Thefts and refuse to speak to victims. District and Corporate refuse to respond to requests for information.

Police report that staff claims cameras were inoperable on dates of Thefts.

Too many coincidences, Inside JOB? Who's looking into this, staff NO, District NO, Corporate NO. DO NOT TRUST THIS ORGANIZATION! STAY AWAY!

I rented the unit 4 weeks ago and yesterday I came to pick up some things and found my unit almost empty. It had been stolen. It has no security. No cameras. The gate is open 24/7. They rent units to homeless people and they use them to sleep. They were one of these people who robbed me because I found part of my dining room set in one of the homeless units.. XERXOR SELF STORAGE TENANT INSURANCE Company would ONLY cover $3000 dollars later make the claim...PAY more to have a unit with A/C but are truly making it easier for thiefs to stole your belongings from inside.That's why the homeless prefer to pay to sleep and steal …… There is no reason that the Compass Self Storage allows them to do that and they even have pets.

Management should be properly trained. Are you wondering my customers get poor customer service? Well, managers are always changing their mind on how to handle certain procedures. Your Gate Code is giving you trouble or you have been stuck inside the gate and nobody seems to help you. The people you speak on the phone can hardly do anything. They are “trained to sent emails so they can contact you “right away”. Are you speaking with a customer rep and your calls drops or you can hear them. Well, agents are having daily issues with the system they use. The system is always loading ,going offline, dropping calls while speaking with a customer. Especially, when they need to transfer a call to the store. Managers are aware of all the issues but they blame the IT people and IT blames the representatives. If you dont want to deal with dropping calls or “let me sent an email so they can go ahead and help you out” dont rent a unit herw.

The company can approve in firing the whole staff. A lock was put on my storage unit because I wrote a bad review on them three weeks ago. I had a job and needed to get some things out of my storage unit only not able to get in it because the company put a lock on it. When I spoke to the manager the next day she advised she doesn't know a lock was put on my storage

My rental started February 10 2023 it was not verbally announced that they go up every 90 days. I talked with upper management who said at first they don’t do that and the young lady in the office Ashley was not a representation of the company and it is every 6 months then change his tune and double down on her that it is every 90 days. When asked why is my storage going up every 90 days he stated we not like Public Storage or others in the area , He is right they not going up on their prices just Compass. Please do not rent a storage from Companies who practices deceptive practices. Moving out and will Continue to Educate people on their deceptive behavior and if this is or has happen to you call the Federal Trade Commission and the Better Business Bureau file a complaint.

Maria at the Compass Self Storage in Whittsett,NC is amazing! She was extremely helpful during my entire experience (4/22-6/23). She was always pleasant and helped to facilitate a smooth move out. The units were very clean. I definitely recommend using this site!

I’ve had this unit for just about a year. In that time they have increased the rental fee 2X for a total of $75.00. The sooner I can get out of this storage facility, the better.

BEWARE!!!! this facility has been nothing but a nightmare. First my unit was robbed. There was an ongoing problem and they didn't even have cameras all around the facility. They swore up and down they fixed the problem so I stayed. 6 months later I went to my unit and there were HUNDREDS of mouse droppings! The whole unit was covered and contaminated. They are NEGLIGENT and don't take accountability for their lack of responsibility to offer a protected space. insurance is a joke there too finding ways to pay as little as possible. STAY AWAY FROM COMPASS!!

Leased a unit and the so called air control units, nope for the first week no air some of my electrical equipment has been damaged the team at a local Compass Storage are showing signs of shady activity. Shows really no concern for me the customer. Customer service is lacking very much,

Won units from them at auction. It states in there contract that you can rent the unit, to have longer to clean it out. District manager refused to do tis so I lost the units and money. They will not honor contracts, filling complaint with State Attorney Genarals office. Called and had to leave message at corprate office, have not heard from them.

The management at Compass Self Storage worked with me to arrange a large storage unit, and Frank went the extra mile to ensure every (T was crossed, and (i) was dotted. What a nice, friendly guy Frank is, and has great stories. We start moving in tomorrow, and it looks like it will be a good place to store our stuff. Thanks Compass Self Storage, we're looking forward to a nice stay. So far it's relieved a bunch of stress.

Today is August 5 2022.I called compass storage at 5pm to make sure they were open.I have a disability and I have to take 3 buses to get to Hamilton Ave location. I arrived at 5: 15pm, no one there.I have called customer service 3 times to have someone come to this location to help me with my payment. It is now 6: 08 no one has called to help me. I had to sit on the ground outside waiting for anyone to call back, or come to help me make my payment. 45 min wait outside on the ground in hopes of staff to come and help..truly disappointed..3 buses home, hours lost. No help given. B. Stanford

this company preys on people who need to store items. they will raise your rate every single time they have the opportunity. anyone who needs storage is much better off selling anything they can to avoid using this company. you can buy new EVERYTHING for the price they charge and the raised rates they perpetually add. just another company trying to extract every dollar they can from their victims

Great service. Awesome experience. Thank you kelly

Worst place ever to keep your belongings they go up on rent without notice you can't get in and out of the place without waiting for people to move the woman running it is rude to all white customers and the units are not secure most of my belongings were destroyed due to weather issues.

BUYER BEWARE: If your in the market for a storage unit, PLEASE DO NOT USE "COMPASS SELF STORAGE" anywhere! The places are not only dirty and filled with thick dust on the items every time I would go. Also, the rain will get to them as well and they do not care. I've had to spend hours replacing boxes and repacking those that had been soak. As well, they will go up on monthly prices without contacting you via in writing or email, even though they say otherwise. This happened to me twice; however, I wasn't in a position to move my items. Gosh, I wish I was as the fees and increases are excessive. For example, November rate when up from 72.00 to $139.00. How is this legal? As I could have used the money for a much better cause!

But, they hold your precious items hostage and threaten you with auctioning them off, regardless of the circumstances. The company or employees do not care about us as their customers, instead only the additional money they can exploit from you through excessive fee's and rate increases. I've tried to work out a reasonable solution to the excessive high fees and increased rates that are forced upon us without any form of notice, i.e., I checked both emails and USPS mail. In addition, the District Manager, Scott Evans will not call you back either, so how can a person begin to resolve an issue?
He should be reprimanded severely at the least. First of all, this company does not deserve to be in business, or deserve good customers like us who work hard for our money only to give to them, or they hold your items hostage as they have done to me, twice now. There is just NO recourse with this company and many like them who choose to handle their business like they would a stray animal. More and more US companies are allowed to extort money from us by threats and excessive fees and rates.
Please, do not use them or you will regret doing so! I beg you...

Excellent service from Kelly. Quick, efficient and a wonderful personality. Nice, clean facility.

Great service & attention to details. Highly Recommended without this i don't know what i would be doing

I use to rent here 16yrs ago when it was named MOOR storage feel good to be back home under the name of COMPASS Storage prices are definitely reasonable THANKS TAMMI and KELLY🙂👍🏾

I rented a Uhaul through Compass at the Allison Park, PA location. Initially, I was having a difficult time since I selected the self service option. Although, Kelly jumped in and saved the day! She knew I was struggling and made sure to make my experience has easy and efficient as possible. I truly can't say enough nice things about her and how great of an experience I had. I recommend everyone using this location and hopefully you will be lucky enough to have her! Thank you Kelly :)