Very satisfied with the service

Paul Long has been super helpful since I first got in touch a couple of months ago. Always responds incredibly quickly, has answered all queries thoroughly and explained the whole process in detail. I was dreading looking for a new supplier but Paul has made it really straightforward. Many thanks

Great service, friendly employees

We watched the installation in our village with interest. Eventually their salesman visited us. Very nice chap - not pushy. We were in contract to another supplier and asked him to come back in 3 months and we had a think about moving to Connect Fibre. Watched our village Facebook page for any horror stories about this company. Amazingly - none. We signed up eventually and all was straight forward. Much cheaper and faster than our previous supplier and now we have fibre to the house which we did not have before.

A week in with connect fibre. No complaints whatsoever. It is novel not having to make a drink whilst waiting for a download. We feel finally, we have caught up with the town’s and cities. The money we have saved and the space due to the equipment we needed, excellent value. Highly recommend 👍

Paul was very understanding of my situation. He knew I had autism took at own pace. I had told him that ee had made me feel let down and damaged my trust in companies paul reassured me that connect Fibre is different and that id be listened to and that my file is updated every time as ee made that promise and destroyed it by not doing it

Great guys that did the work

Signing up process is easy. I've been assisted by Paul who has been very helpful in giving me choices of plans suitable to my needs. He has been patient and is very knowledgeable of the products Connect Fibre offered.

Thank you again Paul and all the best!

My early experience with customer services has been very good. However the speeds promised (500mbps, guaranteed at 449mbps) are only demonstrated through certain speed test servers. Some test servers only measure approximately 160mbps. The view now taken by Connect fibre is that this should be good enough for my needs (which maybe true) but I don't think that is the point. Many people will be changing providers based on the speeds promised and they should ensure the speeds promised are delivered. My connection cannot guarantee the promised speed. I have asked for the specific contact to take this further. At the very least potential customers should be warned that Connect fibre may not beable to deliver the guaranteed speeds.

Further to the reply from Connect Fibre on this site I have not been contacted since my email copied below:

in an effort to make you appreciate my concern I have completed again the speed test using the router's app.

I used all the servers listed in turn. Out of 11 tests 3 have a nominal download speed of 500mbps. The remaining 8 have nominal download speeds between 81.4 to 222mbps which also includes Connect Fibre's own server.

All the upload speeds were nominally 500mbps.

So, with only 3 successful tests out of 11 using the test servers recommended by the Aginet app I donot agree that tou can reasonably state that the speed of 500mbps is proven.

My principal question is why have you selected the Quickline Communications servers as correct but rejected your own server and the 7 others? What is the technical logic behind this conclusion?

Also, even if the actual speed is sufficient for my needs at the moment, why should I pay for something which I do not believe is being delivered or at least cannot be demonstrated beyond reasonable doubt?

Arguably the speed delivered by my previous provider was sufficient but I chose to move to your promised service for reasons of future proving.

I again suggest Connect Fibre have technical issues which should be investigated to at least explain the huge range of test speeds experienced and why 8 failed tests should be ignored?

Since my last update I have been contacted by Connect Fibre to explain that my 8 original failed tests were as a result of the test servers being too busy. I suggested that if this was the case I should be able to complete the tests again and although some test servers may still be too busy and give slower than guaranteed results I would not expect these to be all the same servers and also I would expect a different number of failed tests. Connect agreed and were very confident that if I ran the tests again the results would all be fine.

I did the tests at approximately 6pm on Sunday night and found that all the tests delivered excellent results. One of the original test servers had been removed from the options and replaced with a different server which also delivered the promised speed.

I guess I was just unlucky when I completed the original tests. Just to make sure I have not been similarly lucky today I will continue to test at random during the coming weeks.

Thank you Connect.

Had an issue today with a contractor damaging the fibre cable and a consequent loss of connection. Disaster as I work from home. Spoke to Matt at Customer Services who arranged a service engineer for this afternoon. 2 engineers duly arrived and voila it was fixed and all was well. Matt was extremely helpful getting this organised and deserves some recognition. Thank you.

Very good getting all of the right spec for the change over. Fingers crossed the internet will be as good a the customer experience so far

Great service from Vidyut Patel, helped me get connected, was about to sign up to syk and he knocked on the door and fixed me up, better connection speed and service would recommend

Paul Long, was very helpful and listened to what I wanted with my broadband service

Jason was very knowledgeable and patient with me, provided clear answers to all of my questions and left me with the confidence for switching my broadband service after many years with another provider. The installation process was painless as well. I continue to recommend Connect Fibre to others in my area.

Vid, Callum and Mitch set up the sale then installation in our house in the most professional manner. The result is excellent now on 346 Mbps download speed. The whole process has been outstanding and I completely and unreservedly recommend this excellent company. Brilliant staff, service and customer support. The cost is a third of my previous provider whose performance was woeful. I’m delighted. Thank you.

Thank you very much to Paul Long and Ammad for a great deal and installing full fibre today. Highly recommend Connect Fibre with their high speeds and very competitive prices.

Matthew gave great customer service today. Asked all the right questions and responded accordingly

I went to connect fibre because they have there own fibre line it took 2 weeks to connect with them.I very pleased with them the staff was very good .Ihad no problems.I would recommend connect fibre to anybody.

A big thank you to Owen and Nelson who installed our fibre earlier today. Both turned up just ahead of appointment time, were polite and did a cracking job. Nelson did the cut and draw outside from the pole and Owen did the install into the property and set the router up inside. He accommodated the position for the modem and did a very clean install. All tidied up with no evidence that he'd been there ! (apart from the neat modem installation and router blinking away !)
Owen finished up by siting the mesh nodes and doing a speed test. We even managed to get a decent speed at the top end of the garden!

Thanks chaps!!

I have received brilliant customer service from Connect Fibre. I reported online that my internet was down and there were no lights on my ONT box. This was quite late on a Friday afternoon. Faye from Support called me very promptly the same afternoon and checked a few things with me before putting it through to the installations team to arrange for an engineer to visit. Faye then was very helpful and kept me posted about what was happening throughout. Cam, the engineer, arrived early Monday morning and replaced the ONT box without any hassle and stayed to make sure everything was working and I could log into the router app on my phone etc. Overall a very speedy, friendly and efficient response to get my internet back up and running.