Cooksmill Reviews 

During the whole delivery process, Jillian service was very professional and careful. Thank you for enthusiastic help. If need anything for further , I’ll come back again.

Excellent service from this company. Very personalised approach with my order.
Order arrived promptly and so securely packaged.
Definitely recommend

Nailed it! We had to order a large amount of jars to be delivered in a very short time… they all arrived on time, in perfect condition and even beat the competition price by 50%! Nicole was great and went beyond. Excellent. Will definitely be using you guys again… and again… and again….

Exceptional customer service and quick dispatch.

Easy to use website and the quality chopping boards I wanted were in stock. Their speedy delivery was 5*. I have used Cooksmill before and had the same 5* experience.

great customer service, swiftly resolved my issue

We recently ordered 30 teapots, and while 12 arrived promptly and were put to use by our team, we were later informed—two days after delivery—that the remaining 18 would not be available until February. While we understand that large orders often arrive in separate shipments, this unexpected delay posed a significant problem for our business, especially as we head into the busy Christmas season.

When we contacted customer service to discuss the situation, we spoke with Nicole, who unfortunately was neither helpful nor courteous. We explained our intention to return the teapots we could no longer use and exchange them for an alternative matching set that was in stock. However, we were met with resistance and told that because the teapots had been used, there was nothing they could do, even though the incomplete delivery left us no viable option.

What is particularly frustrating is that had we been informed before the 12 teapots arrived that the rest of the order would be delayed, we would have simply returned the initial shipment unopened. Why did it take 48 hours after delivery to notify us of the issue?

The website indicated a lead time of 5-7 days with no mention of any stock shortages, leaving us unaware of any potential issues. Yet during our phone call, it felt as though we were being scolded for ordering something that was out of stock—a fact we couldn’t have known without proper communication.

To make matters worse, there was no apology offered and no attempt to resolve the issue. As loyal customers who have invested heavily in products for our new site, this lack of support and unwillingness to help is disappointing. Regrettably, this experience has left us unwilling to order from this company again.

Fast delivery with clear comms. I had issues with labels and the support were fantastic at resolving it. Happy to recommend.

I left a review for these people just a few days ago. At the time I could not remember exactly when I ordered from them, so I had to report that "I thought" the order was received within 48 hours. This time, I made a point of recordeing my order time - 7.19am Thursday 24th. The order arrived today - Friday 25th(!) at 10.30am ie. 27 hours later. I strongly suspect that had I ordered much later in the day, that I would still have received this order this morning, ie in less than 24 hours.
They advertise a fast courier service but modestly refrain from claiming "next day delivery", yet that is what they had provided for me; twice.
Fantastic service.
The two Pawali containers are of very heavy construction, and are watertight - something not mentioned in the description.
[I,m building a temperature controlled double'boiler', capable of maintaining food at between 20-150 degrees C. and large enough to boil not a bunny, but a whole warren of bunnies. Couldn't have done it without you Cooksmill.]
Thanks.

So far I've only had amazing experiences with Cooks Mill. They clearly position themselves as capable to fulfil orders in a timely manner and their customer customer service / sales staff are responsive.
In my most recent order they went above and beyond to make sure I had the items I needed, even though some of them were only worth a few pounds, the team helped to source them and ship the order well ahead of time. Thanks very much!

I had a large order and the team at Cooksmill helped to fulfil it in time for an event. Not just an online ordering service, real people on the end of the phone who want to help you!

I was in Cooksmill in salford and needed some lab coats in various sizes.
Anne was an unbelievable assistant nothing was too much trouble for her to find what I needed because they weren’t all in one place. Many would have given up and maybe said they didn’t have the sizes I needed but she didn’t. She spent a lot of time and went above and beyond to find what I needed. What an asset she is to Cooksmill salford. Thank you

I ordered 20 plates (10 white and 10 black of the same type).
Delivery was very quick and everything was very well packaged, but still, unfortunately 1 black plate was broken and another one seemed to have some sort of dot-sized manufacturing defect that only became visible once I removed the producer's sticker from the plate.
I took some pictures and contacted the company. They got back to me within the hour and agreed to have the 2 plates replaced for me.
The next day the replacements came, the packing was great again and now I have 20 intact and great plates!
So all in all, all I can say is this is a great company with an amazing customer service, thank you for your great work!

Great service and speedy delivery. I had 2 queries about a product which were answered really quickly, one by phone and the other by email.

Excellent customer services. Made an online order of four pasta bowls, but there was a slight hiccup as I gave an incorrect email address. The matter was sorted out very promptly and amicably by the lady at customer services. Would recommend.

Great prices and selection made me decide to purchase from Cooksmill. After ordering there was superb customer service to advise on details of the delivery. Would definitely go straight to them next time I need anything for the kitchen!

Great email communication and assistance with a rushed order.

Had a broken item delivered and they were very quick to send out a replacement

Needed some new Birkenstocks and Cooksmill had BY FAR the best price. Was astonished at checkout to discover that postage was included. They then arrived the next working day by a decent courier. Top marks all round.

Really good value, excellent customer service, superb communication. Highly recommended. Extremely helpful attitude, a pleasure to deal with.