Cookwarestore Reviews 158

As others have noted, this company is not based in the UK, even though the website suggests otherwise. Everything is shipped from the Netherlands, and you will need to pay UK VAT and customs charges when the items are imported into the UK. Normally, a courier company like DHL or UPS will send you a message to pay the charges plus their commission before the items are released. Although the website isn't clear on whether UK or EU VAT is included in the prices, I was happy to proceed, as Rösle BBQs are not readily available in the UK.

I was warned that I have to wait for two weeks before the delivery can be made. Fine.. I can wait. After 2 weeks, I received 4 different UPS tracking numbers for my order, which was weird. The whole thing did not make any sense...

The next day, UPS messaged me that I would need to pay £91 (VAT + duty + commission) before the items could be delivered. As soon as I paid this charge, 2 of the tracking numbers were cancelled, 1 was held in customs, and the final was to be returned to the sender. According to the tracking data, this parcel was delivered to someone named Dennis in the Netherlands two days later. I never received the parcel that, according to the tracking details, is still held at a UPS Netherlands depot.

This company does not have any phone numbers, so you can only reach them by email. All my emails have just received a generic response saying we are sorry and that your query will be passed to the customer service team. (I thought I was sending these emails to customer service already)

For two weeks or so, this went on, and I was promised a redelivery, but finally, I just got a message that I will receive a refund. The whole saga took 4 weeks, and I was left £91 out of pocket as it is unlikely I will ever be able to claim my money back from UPS.

Not good. Not good at all.

Well packaged, lovely items, dispatch took quite a long time

Do not respond to emails and when placing order get told at checkout that I will be hit with UK duty fees. Very misleading website that is gaslighting as a .co.uk site. Will not buy from. Not even sure if item would come with uk plug as still no answer to email and do not supply telephone number.

I placed an order for 2 cups. After 3 weeks I was notified that one would ship but the other was refunded. After that I got notice that I had store credit for the cup so I thought it would be shipped later. After repeated attempts at contacting customer service I only received automated replies with 3 UPS tracking numbers and the order status was not clear. I finally received one cup but the tracking number was not one sent by customer service. This is unacceptable- they should be able to advise on shipment of products with greater accuracy.

I was able to source a rare colour no longer manufactured by Le Creuset. The item was purchased and postage costs were clearly indicated
Delivery was quicker, by at least 5 days, than I expected. Sent from the EU to the UK and well communicated delivery details and no extra custom costs incurred.

This order was split in two. Half way delivered and is great, the other half has been sent and returned 5 times without ever making it to my kitchen. This has been 6 months of the worst delivery and customer service I've experienced, not a single apology or attempt to resolve the problem by alternative means, just repeating the same problem over and over again... And I still don't have the products I ordered....

All good! No hitches!

I wasn’t advised of tariffs ahead of time cost me double.

I have been charged over £75 by UPS for import taxes otherwise they would not have delivered my goods.
This is very poor on the part of the supplier, the customer shouldn't have to pay their taxes to now, what seems like I will have to fight to get my Monet back.

Items arrived super quickly, perfectly packaged, no issues with duty taxes, a very easy experience, will certainly be ordering again.

Simple straight forward purchase experience. The pressure cooker arrived before time and was securely packaged.I felt that an indication of import duty costs should have been estimated at the point of sale to avoid surprises when informed by the carrier !
Notwithstanding, a wonderful product but a support for the basket was missing. I am in contact with the customer service to resolve that and hopefully a happy conclusion will be imminent.

I was charged £77 in customs fees when I received my £300 parcel.
This charge wasn’t mentioned anywhere during the purchase process, and I feel misled.

The ordering process was flawless - the products are lovely. However the delivery was appalling - the exterior box which was way too large for what we ordered arrived broken and opened. Fortunately the ceramic salt and pepper mills were not damaged

Great product, safely packaged and very fast delivery

Able to find an isi soda siphon. Easy ordering

The products are very nice and the quality packaging is very successful I recommend everyone to try it

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is right here. Prices & really good value for money considering the quality of the items on sale. Excellent Customer Service, delivery with order tacking. Cannot rate this store highly enough. No need to look elsewhere, everything you need or didn't know you needed is right here. My now 'go to' cook store.

Ordered some side plates. Paid custom and taxes as they were shipped from Netherlands. Followed up by email several times with no response. Then when eventually when I did get a response, I was told they could not do anything as it had been more than 30 days. Could not make sense of that logic. Contacted PayPal who investigated and sent the full refund. Waste of time and effort.

We found The Cookware Store / Etrias to be really professional and helpful. Was concerned by other reviews here but we had no issues. It is clear from the website that they are based in the Netherlands and that despatch will not be immediate. But we received everything before the estimated date, no issues with delays or additional payments. And (always best test of any company), when there was a slight issue with the product, the level of service from Cookware Store was absolutely superb.
Thank you!

Fabulous service. Product arrived on time. Thank you.