Cookwarestore Reviews 

Positively surprized :) I decided to order even being a bit sceptical after reading the reviews here. The Le Creuset pot in the size and color I wished was sold out other places. The price was tempting too. :) I puted my order Friday late night and got the pot (well packed in perfect condition) in my local UPS pickpoint Wednesday afternoon! I live in Norway though. I am very happy with my shoping experience in Cookearestore, so I would absolutely recomend it.

Wonderful company and have a great experience but waiting for the account open

EDIT: when you view their customer rating on their website it shows 8.2/10 rated by 12 customers however come onto trust pilot and as of today there are 122 reviews at 3.6/5 rating. Not only are deceived into thinking that you are ordering from a UK based company because of the UK domain name and customer services number but you are also deceived if you think this company has a good rating from its customers on trust pilot, if I could add screenshots to this review I would to back up my comment. Very disappointed.

If you are from the UK please do not order from this company, its costs too much to import it in from the Netherlands and if you change your mind its at your own cost to return it. The product savings aren't enough to justify the additional costs you have to fork out for. I wish I had just ordered from Amazon.

Very disappointed all prices were advertised in £ free postage but no clear information on the extra for import as items were shipped from eu. Made the purchase significantly more than expected.

The ASA Selection Saisons Denim looks great & is beautifully made. The variety of sizes of plates and bowls were what made me want to order it.
The order came from the Netherlands and incurred import VAT and a brokerage charge which was more than I expected.
One plate & one bowl were smashed on arrival, thus the reason for 4 stars. I am waiting to hear from Etrias Lifestyle stores regarding this. The customer service team have been great so far with updates on shipping etc.

Fast delivery to uk. No VAT. Could have been packaged more securely 🫤

Great items, communication and delivery. Received quickly, so very satisfied. Andy, South West London, United Kingdom

I telephoned Cookwarestore to ask where a particular product they stocked was manufactured as company producing the product recently changed their manufacturing base from Germany to China and apparently, this reflects in the quality. Whoever I spoke to at Cookware store tried to tell me the product was manufactured in The Netherlands. I explained that I knew Cookwarestore is based in The Netherlands but that the product I was asking about had never been made in The Netherlands. I politely persisted for a correct answer to my question and was promised that someone would get back to me within a couple of days or so. To date, about two months later, still no answer to my simple quiery. I was on the verge of buying quite an expensive product from them. Cookwarestore obviously can't be bothered with customer quieries so I didn't bother to make a purchase. I don't understand why some Customer Service is so bad these days.

Only ordered from cookware because it had a UK telephone number not realising it's then directed to the Netherlands which I found out later. Received an email thanking for order then received an email about paying import fees of £43.00 from UPS (thought this was a scam email) our order value was only £150.00 which included £10.00 delivery. UPS delivered the goods which we then had to pay the import fees. I queried this with cookware (etrias) but they could do nothing for me, they explained that when I ordered I should have seen some red writing, which I didn't, which states you maybe charged extra NOT you will be charged and it doesn't tell you how much. So please be very careful when ordering from the EU.

There’s a lot of excuses about Brexit here, and I’m no Brexiteer but we have to learn to do business with the continent better, more conveniently and economically viable. I ordered two boxes of wine glasses. The cost was ok and I was aware of the acceptable delay in delivery. One glass in one box was broken which was disappointing to immediately have a suite of 11 glasses! The business aspect comes back here…I won’t return them because I have to pay shipping costs plus to replace the box I have to pay shipping costs for the new box. It’s not worth it for one glass, but for a good product at the right price there has to be a better way to do business with the continent if the relationship is to develop and flourish, as we both need it to. I’m unlikely to order again until the terms/business efficacy are made more convenient/financially viable.

Satisfied with item, but delivery delayed and complicated by need to pay Duty plus VAT plus Brokerage Fee amounting to over 30% of the item cost. Customers from UK need to be VERY careful since items are shipped from The Netherlands.

Never received this item.
Very disappointing experience.

NEVER USE THIS COMPANY! Awful

Parcel damaged and never delivered. It has taken over a month of chasing Etrias and DPD to find out it has been destroyed! No proactive communication from either of these parties.

Excellent service and customer service especially as I got caught out ordering before Dec 31st and my delivery was after so I got a double hit on VAT and import duties. All sorted very quickly and my item delivered. Thank you.

UK VAT messages were not displayed during purchase.
now I'm being told they were, As they have now been added. Now it also displays a msg for return shipping costs.
web site has a .co.uk address, but is not located in the UK.
Import Fees = £40.75
UPS charges for paying the fee = £11.50 about 28%
of the import fees.
Stop selling in the UK if you are not based here.
a CO.UK web address would indicate you are UK based. YOU ARE NOT

This company is based in the Netherlands, despite having a .co.uk domain and UK telephone number displayed. This was not made clear, also not clear was the Import VAT and customs duty that I would need to pay to the courier company (UPS) to receive delivery - because this company is based in Europe. Despite the customs and VAT being UK/EU law and obviously not something Cookwarestore can do anything about, it shows some deception on the company's part. If I was aware that the company was based overseas, I would have (unfortunately) ordered from a UK business. Not impressed. Extremely poor customer service too. Delivery delayed. AVOID.

Great selection of products. I ordered 4 items, of which 2 were out of stock for delivery in time for Xmas. Etrias were very apologetic and very quick to offer me options: wait, select an alternative or be reimbursed. I had to opt for the latter for practical reasons and I was speedily reimbursed. Very good customer care in my experience and would recommend them.

I have not had a delivery for this product and still do not know when I will so disappointed is the only feedback I can offer.
Seems the customer service team are struggling to find my order but a separate email they sent today tells me it is in transit. Very confusing why they are saying they have no record of my order.

The order was cancelled after we had received a shipment notification. No explanation was given. No chance to order anywhere else in time for Christmas.