This company is in breach of UK tax law. For orders below £135 placed by an individual (and containing non-excise goods), VAT *must* be charged at the point of sale. Since they are non-compliant, the... Toon meer
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Lees wat reviewers zeggen
Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Toon meer
Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for deliver... Toon meer
The product is def good. Had these before and quite happy. But I was surprised with the custom charge. I paid 250£ ish for the product but to receive it, UPS charged me an additional £92 for customs a... Toon meer
3,1
Gemiddeld
167 reviews
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Excellent after order service - shame about their warehouse packing
Box badly packed so one glass arrived broken however the customer service was excellent and another box sent with no need to return the original 3. Son in law happy to have 3 glasses until the next package arrives.
24 december 2020
Review zonder uitnodiging
Excellent customer service
I contacted customer services because the delivery company botched my order. Etrias was superb - I had an immediate personal response, not the usual bland acknowledgement, and a speedy resolution. My replacement order arrived without problem. I will have no hesitation in ordering from this company again. Their prices are good too!
24 december 2020
Review zonder uitnodiging
Excellent company
Easy to order. Quality item. Helpful staff. Would use company again.
22 december 2020
Review zonder uitnodiging
Great company and products
Website easy to use. Great products. Prompt delivery. Will use this site again.
22 december 2020
Review zonder uitnodiging
Very good Costumer Service
Very good Costumer Service. Very professional, polite and quick responses. Delivered in time also!
22 december 2020
Review zonder uitnodiging
2 out of 8 bowl arrived broken
2 out of 8 bowl arrived broken. I believe this is all to do with the delivering company. Etrias Store was very understanding and professional and send me straight away a new parcel. Excellent service!
16 december 2020
Review zonder uitnodiging
Great value and fast delivery times
Great value and fast delivery times. Thank you very much for a pleasant online shopping experience.
10 december 2020
Review zonder uitnodiging
Good product, good delivery
The website had some great offers and the delivery time was superb. Glasses were intact, very well wrapped. Product as described.
6 december 2020
Review zonder uitnodiging
Fast delivery. Great product
Fast delivery. Just what I ordered and as expected. I have had one for nearly 40 years! This is for my daughter!! Fabulous price too!
4 december 2020
Review zonder uitnodiging
Stylish
Stylish , excellent quality large white wine glasses. Long stem giving elegance . Quick delivery , well packaged. Will be ordering again
4 december 2020
Review zonder uitnodiging
Worse customer service ever (Order ET101964360)
Worse customer service ever. They are not answering their phone anymore. Delivery is delayed for 2 weeks minimum without any prior notice. I do not recommend this company to anyone. Not professional at all. I have sent a request for a refund but they are not responding.
4 december 2020
Review zonder uitnodiging
Antwoord van Cookwarestore
Dear customer,
Thank you for your review of Cookwarestore. We are sorry to hear your experience with us has not been positive so far. Our apologies for this inconvenience and the delay that has occured with your order. Due to the ongoing global situation in regards to Covid-19, our suppliers have been experiencing some delays. We are very sorry that your order has been affected by this.
As we are experiencing some of the busiest times of the year, we cannot get to every customer on the phone as quickly as we would hope to do. Our apologies that you have had to wait to speak to one of our colleagues on the phone. We have now been able to cancel your order and your full refund is now on its way to you.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Good, positive experience
Bought this for Christmas present for our daughter in law, who lives on a Scottish island. Had to pay a little extra, but the item arrived promptly and we were kept updated throughout the process. Would recommend this company.
1 december 2020
Review zonder uitnodiging
WMF Multi Function Wok Arrived Promptly
It arrived super fast considering the Covit19 situation, extremely happy with the quality of the WMF wok, it's the cheapest on line.
30 november 2020
Review zonder uitnodiging
Very positive experience all round
Very positive experience all round. Would definitely buy from them again.
26 november 2020
Review zonder uitnodiging
Recommend this company very highly
26 november 2020
Review zonder uitnodiging
Service as expected
No issues. Quick delivery. Product as advertised.
22 november 2020
Review zonder uitnodiging
Unimpressed so far!
Having given my home address - which was confirmed - and it matched the billing address - the expensive product was delivered to the wrong address! The website promised delivery on Monday 16th November - and the couriers changed that delivery to Thursday 19th November! I appreciate these are unusual times - however - delivering to the wrong address is very poor indeed. I needed this pan as a gift for a wedding present tomorrow! Totally unimpressed.
20 november 2020
Review zonder uitnodiging
Great Service
Fast delivery. Well packaged. Best price around.
19 november 2020
Review zonder uitnodiging
Very misleading website. Does not ship from UK.
Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for delivery. Shows up on tracking as dispatched but courier company have not received item after 3 days. Avoid this seller unless you don't mind waiting a long time for your item to arrive from Holland. Rubbish customer service response to complaint.
16 november 2020
Review zonder uitnodiging
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