Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer
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Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer
Bedrijf heeft geantwoord
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contactgegevens
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4,4
Uitstekend
215 reviews
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Android assistant software doesn't work…
Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with all of my apps, wallpaper, configuration and so on. Android assistant couldn't complete much of this or left me with partial restore. Will never use this product again simply because it's not complete.
15 mei 2026
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Independent_forever,
Thanks for your feedback.
Just to clarify, Coolmuster Android Assistant can only restore the data it has previously backed up (such as contacts, SMS, call logs, photos, videos, music, and more). It does not restore system settings, wallpapers, or installed apps like Google’s native backup. About the details, you can check here: https://www.coolmuster.com/android-assistant.html
We understand this difference may have caused confusion, and we appreciate you sharing your experience. Your feedback has been noted as we continue improving clarity and user guidance.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Perfekt customer support and help…
Perfekt customer support and help experience. Thanks a lot.
2 juni 2026
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Der-Meister,
Thank you for your kind words!
We're delighted to hear that you had a great experience with our customer support team. Your feedback means a lot to us and motivates us to continue providing the best service possible.
If you ever need any assistance, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick to resolve my issue 5 star…
Quick to resolve my issue 5 star service all the way
5 mei 2026
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Dani,
Thank you so much for your kind words! We’re glad we could help and really appreciate your 5-star feedback.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The response was quick
The response was quick, within a few hours instead of 48 hours, on a Friday night too. I really appreciate that, so I am leaving a review for their dedication. We were able to fix my issue on my end. Everything is good! Thank you!
27 februari 2026
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Haocheng,
Thank you so much for your kind words! We're thrilled to hear that we could resolve your issue quickly, even on a Friday night. Your feedback means a lot to us, and we're glad everything is working well on your end.
If you need anything else, don't hesitate to reach out!
Thanks again for your feedback!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Backup Manager
After purchase of Backup Manager I found that some app apks wouldn't restore. I therefore contacted support. The response was very quick, but following unsuccessful command line attempts to get the restore function to work it was agreed that a full refund would be provided. As promised this was credited to my account in a couple of days. Sean was very helpful and efficient and so, if the software works for others, I have no problem recommending this company. It didn't work for me but I didn't lose out.
28 januari 2026
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Nigel Hunt,
Thank you for your detailed review! We’re sorry to hear that the Backup Manager didn’t work as expected for your specific needs, but we’re glad to know that our support team, especially Sean, was able to assist you promptly.
We always aim to provide the best possible service, and we’re happy that you received your refund quickly. We appreciate your understanding and your willingness to recommend us, despite the issue.
If you have any future questions or need help, please don’t hesitate to reach out.
Thanks again for your feedback!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Essential software for data recovery
Essential software for data recovery. Successfully restored lost messages, photos, and calls, providing critical evidence for a legal case. Highly effective and reliable. Grateful for the practical assistance. Highly recommend.
3 november 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Clark Jacobo
Thank you so much for your kind words! We're thrilled to hear that our software helped you recover critical data for your legal case. It's great to know it's been both effective and reliable for you. Your recommendation means a lot to us, and we’re happy to have been able to assist you.
If you ever need further support, don't hesitate to reach out!
Wishing you a Happy New Year in advance.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer support
I had a a presales problem. After contacting them, their response was quick, helpful and clear. I am now using the program and I am very happy with it.
16 december 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Bill Cooke,
Thank you so much for your kind review! We're thrilled to hear that our presales team provided a quick, helpful, and clear response, and that you're now enjoying the program.
Customer satisfaction is our top priority, and feedback like yours motivates us to keep delivering great experiences.
If you need any assistance in the future, we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great support
I had an automatic renawal partly due to my own tardiness in cancelling my subscription (cancel because no longer needed, not a bad experience or anything like that). When I let the support know that I actually wanted to cancel and not renew they immediatly took care of it for me. Top service, thanks!
8 december 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Tim Dewever,
Thank you for sharing your experience!
We completely understand that sometimes things slip through the cracks, and we're glad our support team was able to resolve this for you quickly. It's always our goal to provide top-notch service, so we really appreciate your kind words.
If you ever need help again in the future, don't hesitate to reach out!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I had a problem and all is now well.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Cerewet,
We’re happy to know everything is working well now. Thank you for sharing your update!
Yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
La mia esperienza
Ho installato, acquistato e registrato Coolmuster Android Backup Manager, per mia inesperienza ho chiesto sull'utilizzo. Ricevuto conferma della mail inviata in pochi minuti e in meno di 24 ore una risposta chiara e precisa sui quesiti posti. 20 giorni dopo ho avuto problemi di gestione del pc causato da altri software (Coolmuster ha sempre funzionato bene). ho inviato delle domande su come preservare Coolmuster A.B.M.in un ripristino di sistema: per seconda volta ho avuto feedback quasi immediato e una risposta chiara ed esaudiente in 6 ore. Ringrazio il team per la prontezza, disponibilità e cordialità nella loro assistenza. Riguardante Coolmuster A.B.M., funziona bene, l'interfaccia d'uso è semplice e pulita, L'applicazione stessa indica i passi da seguire. effettuato backup da smartphone xiaomi protetto da pattern + impronta senza neanche chiedere lo sblocco, dopo il reset smartphone ho trasferito alcune app da pc verso smartphone tutte funzionanti. Lo consiglio. Alfredo A.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Alfredo A.,
Thank you very much for taking the time to share such a detailed and positive review. We are delighted to hear that Coolmuster Android Backup Manager has met your expectations and that our support team was able to assist you promptly and effectively.
Your satisfaction is our greatest reward, and your kind words truly encourage us to keep improving our products and services.
We sincerely appreciate your trust and recommendation.
Yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster Support Review
Annie wrote back and informed me she had update my E-mail Address, which I incorrectly entered when placing my order.
She provided a link to download the software and the corresponding License Key.
The download, installation and registration has gone well.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Brian C.,
We’re glad to hear that Annie was able to quickly assist you and that your download and registration went smoothly! Thank you for sharing your positive experience — we truly appreciate your feedback and support.
Yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
They truely tried to help me with the…
They truely tried to help me with the software. Although the software did not meet me needs there support was responsive and prompt.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Chris Rotella,
Thank you for your feedback!
We’re glad to hear our support team was responsive and prompt. We’re sorry the software didn’t fully meet your needs this time, but we truly value your input and will keep working to improve.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very serious and professional
Very serious and professional, they gave us correct directions and refunded us for unsuitable software. Well done!!
9 september 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Spea Web,
Thank you so much for your kind words! We’re glad we could provide the right guidance and resolve the issue for you. Your feedback means a lot and motivates us to keep delivering excellent service.
Sincerely yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Alles top
Das Programm ist sehr gut und alles klappt einfach und zuverlässig. Der Support top, sehr schnelle Reaktionszeit und Anliegen sofort gelöst. Rundum sehr gut
8 september 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Axel Mast,
Vielen Dank für Ihre tolle Bewertung und das positive Feedback! 😊
Es freut uns sehr zu hören, dass unser Programm für Sie zuverlässig funktioniert und Sie mit der einfachen Handhabung zufrieden sind. Ebenso ist es schön zu wissen, dass unser Support Ihnen schnell und unkompliziert helfen konnte – genau das ist unser Anspruch. Ihr Lob motiviert uns, weiterhin den bestmöglichen Service zu bieten.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen!
Sincerely yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster customer service is the best !!!8
Coolmuster Support team is the best!!!- Reply is immediate and prompt - clear, concise and direct to the point. And even offer suggestions for a 3rd party alternative options that my suit my needs.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Virgie Aznar,
Thank you so much for your kind words and support!
We're thrilled to hear that you found our team responsive, clear, and helpful — it's exactly what we aim for. We're always happy to go the extra mile, including recommending third-party solutions when needed, to make sure your needs are met.
Thanks again for trusting Coolmuster!
Sincerely yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Rapid and Knowledgeable
Annie was rapid with her responses and knowledgeable with the answers given. She helped solve my issue with kindness and concern.
24 juli 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Vin K-otic,
Thank you so much for your kind words! We're thrilled to hear that Annie was able to assist you quickly and with care. We’ll be sure to pass along your appreciation to her. If you ever need help again, we’re always here for you!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Im 62yr old technology deficient…
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me and one of her tenants (7yrs worth) and its relevant to her needs. Now she can actually print it all out if needed and I did not need "share" message by message off phone. THANK YOU. I have trust issues, didnt trust this at all, researched and decided do it. I hope never to regret that of course, LOL, but so hopeful will be useful tool. Wish I took the LIFE option instead of one year.
23 juli 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Dani,
Thank you so much for your kind and thoughtful review!
We're truly honored to hear that even with a self-described “technology-deficient” background, you were able to successfully retrieve 7 years' worth of important messages—and right when it mattered. We’re also glad our customer support could assist you in time and build some trust in the process.
Your feedback means a lot to us, and we’re thrilled you’re finding the tool useful. If you ever decide to upgrade to the lifetime option later, feel free to reach out—we’d be happy to help. Thanks again for taking the leap and trusting us!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The support (service) of Coolmuster is…
The support (service) of Coolmuster is outstanding.
Within 24 hours i get an answer.
24 juni 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Baumgarten,
Thank you so much for your kind words! We're thrilled to hear that our support team was able to assist you promptly. Your satisfaction means a lot to us!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Sean and his staff was professional and…
Sean and his staff was professional and Courteous. Thanks for your replies.
24 juni 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Agene Smith,
Thank you so much for the kind words! We're thrilled to hear that Sean and the team were professional and courteous. Your appreciation means a lot to us — we're always here if you need anything!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good experience
Good experience, good communication and also very helpful to teach us how to use it. Thanks!
10 juni 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Ren Feng,
Thank you so much for your kind words! We're thrilled to hear that you had a good experience and found our communication and guidance helpful. It's always our goal to make things easy and clear for our users.
If you ever need further support, we're here for you!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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