Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer
Bedrijf heeft geantwoord
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contactgegevens
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4,4
Uitstekend
215 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very helpful and dedicated.
13 mei 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Matthew Gillin,
Thank you so much for your kind words! We're glad to hear you found our support helpful and dedicated.
If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Solución a un problema de utilización
El poder tener a quien acudir en un momento que no sabia que hacer.
7 mei 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, JOSE VICENTE GARCIA CUENCA,
We're truly glad to have been there for you when you needed support. Thank you for trusting us!
If you ever need further help or have any suggestions, feel free to reach out—we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster is a very useful and inexpensive program
Coolmuster is a very useful and inexpensive program that I use to transfer my iphone pictures. I had a little technical issue but they got back to me within 24 hours and solved it.
7 mei 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Andrew,
Thank you so much for your kind words! We're thrilled to hear that Coolmuster has been a helpful and affordable solution for transferring your iPhone pictures. We're also glad our support team could assist you quickly and effectively.
If you ever need further help or have any suggestions, feel free to reach out—we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Nul à éviter
Nul, rien ne fonctionne correctement.
a fuir ABSOLUMENT !
5 mei 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Fabrice RETORNAZ DEREX-CHATELL,
We're sorry to hear that you've had a disappointing experience — that's certainly not what we aim for. We'd really appreciate the opportunity to understand what went wrong and help resolve the issue. Please feel free to reach out to us directly at support@coolmuster.com. We're here to help and would like to make things right if we can.
Thank you for taking the time to share your feedback.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent service
The 1st time I ordered IOS assistant I ended up with a 1 year (1 PC) license instead of a Lifetime licence. Contacted support and they got back to me extremely promptly with a full refund. Upon receiving my full refund I then managed to purchase a Lifetime license, but had an issue with it accepting the new Activation code but once again the support team came to my rescue in a very prompt & helpful manner so I was able to resolve the issue. Can't speak highly enough of their great service, which seems to be a bit of a rare commodity these days.
27 april 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Patricia Turner,
Thank you so much for your detailed and kind feedback! We're truly glad to hear that our support team was able to assist you promptly and help resolve both the refund and activation code issues. It's great to know you're now up and running with the Lifetime license!
We strive to provide fast, effective service and it's always rewarding to hear when we've made a positive impact. Your recognition means a lot to us.
Thanks again for your trust and support. If you ever need further assistance, we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent
I am happy with the agreement I received from the company. The service team helped me solve the problem quickly and directly. Excellent
22 april 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Lucio Rigoldi,
Thank you for your kind words! We're thrilled to hear that you’re happy with the agreement and that our service team was able to resolve your issue quickly. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.
If you need anything further, feel free to reach out. Thanks again!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick Response and 5 Star Service!
Quick Response and 5 Star Service!
Thank you!
20 maart 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, georgios,
Thank you for your kind words! We're delighted to hear you had a great experience.
If you ever need any assistance, feel free to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I made a mistake buying the wrong…
I made a mistake buying the wrong product.
The assistance was fast and understanding.
Excellent customer experience.
Many thanks.
Paolo
17 maart 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Paolo,
Thank you, Paolo! We're glad our team could assist you quickly and ensure a smooth experience.
If you ever need any help in the future, don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent product highly recommended
Excellent product, and great follow up service
12 maart 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, John Leyden,
Thank you for your kind words!
We're thrilled to hear that you're happy with our product and support.
If you ever need any assistance, we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great software at a nice low price
Great software at a nice low price
Had a small hiccup which was quickly sorted by Sean
Job all done
Very pleased
18 februari 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Ryeardley,
Thanks so much for your kind words! We're thrilled to hear you're happy with the software and that Sean was able to assist you.
If you have any more questions or need further support, don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
the freeware wants to share on…
the freeware wants to share on facebook etc, what is that about thanks to all for reply. i feel agrieved as i had given my email address before of being aware of having to twitter or facebook. i do not have these apps.
thanks
18 januari 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, brendan Kelly,
Thank you for your feedback. Sharing on Facebook or other platforms is part of the giveaway process to help us spread the word about our software. By sharing, you let your friends and network know about it, which helps us reach more people who might benefit from it.
Once you complete the share, you'll receive a license as our way of saying thank you for helping to support and promote our software.
Hope you can understand.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great
They really worked with me to get things done! Also I believe this program to be one of the best I have seen!
14 januari 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Ted Capps,
Thank you so much for your kind words! We're thrilled to hear that our team could collaborate effectively with you and that you find our program among the best you've seen. Your feedback inspires us to keep improving and delivering the best experience possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Antwoord van Coolmuster
Hi, Daniel Olivier,
Thank you for sharing your feedback. We're thrilled to hear that Sean provided you with prompt and courteous service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Happy with the software
Happy with the software, but thought I was buying a 1 year license, not a subscription. Was able to easily cancel the subscription with a single email. Marketing - not so great / customer support - outstanding.
10 januari 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Wes Cisco,
Thank you for sharing your experience. We're glad to hear you’re happy with the software and that our customer support team was able to assist you promptly.
We apologize for any confusion regarding the subscription details. Your feedback about our marketing communication is invaluable, and we’ll work on making our licensing terms clearer.
Please don’t hesitate to reach out if there’s anything else we can do for you!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer support members
Customer support members, including Sean, were able to successfully help me install and register a free Giveaway of the Day copy of Coolmuster PDF Creator Pro that I had issues with.
8 januari 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Anita,
Thank you so much for sharing your positive experience with our team! We're thrilled to hear that Sean and the rest of our support members were able to assist you in successfully installing and registering your Giveaway of the Day copy of Coolmuster PDF Creator Pro.
Providing excellent customer service is our top priority, and it's always rewarding to know our efforts are appreciated. If you have any further questions, need assistance, or wish to explore more of our products, please don’t hesitate to reach out.
Thank you for choosing Coolmuster.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Fast support
I experienced a problem when registrating the product. Although the process was thoroughly explained I had made a mistake with my e-mail adress which I wasn't aware of. The customer service was very fast, kind and helpful in this matter so that the problem was quickly solved. Thanks again!
7 januari 2025
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Kerstin,
Thank you for your positive feedback. We're sorry to hear about the initial issue with your email address, but we're delighted to know that our customer service team could resolve the matter quickly and to your satisfaction.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Android to Mac transfers work out…
Thank you so much for your solution. What a great recovery! I'm now back to normal and life is great, thanks to you!
11 oktober 2024
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Bob Osgood,
Thank you for sharing your experience!
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I completely forgot about this and that…
I completely forgot about this and that it was a subscription and somehow missed the email. They got back with me very quickly and were nice and helpful.
9 september 2024
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Alyssa,
Thank you for sharing your experience!
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Refund
Even though I was wrong, the company still refunded my subscription. That's very rare in today's market.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Coolmuster
Hi, Carol Harlow,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I tried to download the android…
I tried to download the android assistant and got as far as putting in my credit card number for the free trial, but then that screen disappeared and I couldn't find it. I want to cancel the free trial, but have no way of doing that.
12 juli 2024
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Nora Fitzgerald,
I'm sorry to hear about that. Here are the steps you can take to resolve the issue:
Check your Credit Card: Check if you've bought it with your credit card via Bank Statements, or Transaction Alerts.
Check Your Email: If you have bought the software successfully, there should be an email sent to you. Please look for any confirmation emails from the Coolmuster.
Contact Customer Support: If you can't find any relevant emails, reach out to our support team. Provide them with the details of your situation, including any related information you have about it.
They are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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