Coolservice Reviews 

I had a poor experience with this service. We were charged a £65 call-out fee, which had to be paid before the technician even looked at our fridge. The technician spent only five minutes at our property before informing my wife that the repair would cost £215.

We had been told that the £65 fee covered the call-out and one hour of repair work. To help streamline the process, we had already opened up the back of the fridge and sent a detailed video of its condition beforehand. This should have given the technician a clear idea of the parts and repair costs needed, but he did not share any estimates with us in advance. Instead, it seemed like he withheld this information to ensure he would still collect the call-out fee.

We had made it clear that we did not want to proceed with the repair if the parts were going to cost more than £150. Despite this, the technician did not provide any cost indication before arriving. When we questioned why he was only at our property for five minutes, he claimed that the £65 which includes 1hr repair would be deducted from the repair cost if we decided to proceed with the work.

I would advise caution to anyone considering this company. You will be charged £65 for a call-out fee, followed by a potentially high repair fee. In hindsight, I would recommend buying a new fridge instead.

Jay charged me £55 just to come and diagnose the problem with my fridge/freezer. He advised that it needed a gas refill. I gave him a further £300 when he came back and filled it. A couple of weeks later my fridge/freezer stopped working. I contacted Jay who said he would come back. I contacted him on numerous occasions. He never ever got back to me. £355 for nothing. I then had to buy a new one. As another reviewer pointed out, Jay spends a lot of time on his phone. In fact, alarm bells should have rung for me when he took a call from a very disgruntled customer complaining of Jay's 'fix' not working and him not getting back to him. I too will be informing trading standards. I believe a lot of the positive reviews on here are from Jay's family/friends and are made up, as many are not verified. DO NOT USE THIS COMPANY OR JAY UNDER ANY CIRCUMSTANCES. Con artist!

Brilliant job, my elderly mother was let down by another engineer, I called up and he came the same day, it needed a new part and told us it would be a few days. The next day he came back with the part and sorted it. Very pleased

Came round attempted to fix, wasn't able to then persuaded to pay additional £120 for a part up front. Then didn't show for a couple days and still couldn't fix when coming back with the said part. Wasn't Jay but an apprentice doing the job each time with him looking over which didn't help. Then Jay disappeared, multiple phone calls later and many broken promises attempted saying that will come, the fridge had completely broken by then, so had to buy a brand new one after 2 weeks of waiting and him deciding to try to come on a few hours notice when we weren't free. What an utter waste of £175 and time. Don't use him, nice at start and in person but never shows upon request. DON'T PAY UPFRONT. Stated a receipt was sent to my email address, but my email address was never given. Now we have no proof of ever paying him. Already been reported to trading standards. Lets see what they can do.

Incredibly friendly and professional. Came to my cafe and fixed the issue within 15 minutes. Didn’t overcharge and no scamming for extra parts. Cheap price too. Will use these guys for every one of my cafes now. Would highly recommend to anyone!

Fantastic service, very friendly and punctual. Knowledgeable about the issues and able to fix quickly.
Definitely recommend this service to friends and family.
Thank you

Jamie explained what was wrong with the fridge/ freezer and advised us of what was wrong and cost of the repair.
He arranged a date and time for the repair and did not let us down
The fridge freezer is now working perfectly
Jamie was friendly, helpful,knowledgeable and very professional
I would not hesitate to recommend this company and Jamie.
Thanks
Glyn

Spot on came when he said he would .did a fast efficient job at a reasonable price.
Would highly recommend him.

My freezer went on the blink and I found this company online

The engineer arrived within a couple of hours and fixed my freezer, saving all of my food from defrosting!

I would definitely use this company again, top job!

Great service, a pleasure to deal with and I now have a working fridge. Thanks again

If you had a zero star that's what I would put. Con man stay away! Charged us £55 call out came back next day charging us another £65 to diagnosis. Then tells us it would be £200 for the repair. Then phoned us back and said £400 at this point we said no. So he had £120 for doing nothing.

I would definitely recommend this company. I have had ongoing issue with my fridge for some time and it has been fixed. My request was responded to within a few hours and fixed on the same day. Fantastic service and reasonably priced too.

Excellent service, came out in short notice, the fridge needed a new part but came back the next day and got it all sorted. The fridge has worked perfectly since and saved me getting a new one! Lovely guy too!

Came and viewed the fridge for 5 mins and charged £65. Then told us it "might" work. if not call up again and he'd buy the parts and repair it. Ended up calling again as the fridge still was broken and got told it can't be repaired.

Amazing service! Always in contact prior to the appointment and let us know what was being done at every step.
I would absolutely recommend for any work required on you Fridge/Freezers!

Filled in contact form on Good Friday, not expecting a response until Tuesday. Called back Friday and came on Saturday. Turned up when expected. Called to say he was on his way. Gave honest assessment and advice. Fridge/Freezer fixed, reasonable price. Would recommend.

I was in a real situation with fridge my packing in. Wasn't ready for buying a new one but needed a solution.. and fast.
Rang Jay, very professional, clear on callout charge and came as soon as he could.
Diagnosed and explained some technical issues and fixed with no problems at all. Brilliant service. Saved me time and money. Will recommend. Thanks pal!

My freezer gave up the ghost, following up on a recommendation, made contact with a lovely engineer (Jay) who arrived promptly and brought my freezer back to life in no time at all, saved me a fortune,what a great recommendation will be passing it on, thumbs up for Jay 👍first class

ENGINEER FANTASTIC, TURNED UP IN FULL COVID GEAR, GREAT GUY FULL OF TECHNICAL INFO AND GREAT ADVISE, NO JOB TO SMALL, NO HIDDEN COSTS. WILL BE GOING INTO MY PHONE CONTACTS LIST, NO NEED TO LOOK ELSE WHERE EVER AGAIN.