Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
May “26 and made a claim. Got a filthy curtesy car from the repairers and since then have had no communication from Coop. I made an enquiry about my claim back in June and was informed that investigat... Toon meer
Bedrijf heeft geantwoord
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Toon meer
Though the website/claiming online is a bit clunky and could be improved we are very satisfied with the insurance and handling of ongoing claims which has been very efficient, timely and fuss-free. Ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- ook in
- Autoverzekering
- Huisdierverzekeringsmaatschappij
- Reisverzekeringsmaatschappij
- Tussenpersoon voor levensverzekeringen
- Tussenpersoon voor woningverzekering
Over Co-op Insurance
Geschreven door het bedrijf
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contactgegevens
Verenigd Koninkrijk
- coop.co.uk/insurance
4,4
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Person on the phone was really…
The Person on the phone was really helpful and got a Discount on The Policy Really good Service
6 oktober 2026
Review zonder uitnodiging
A very good website
A very good website. Was able to speak to someone to clarify a question. The policy price was good
4 oktober 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
My parked car was hit by a speeding…
My parked car was hit by a speeding driver. I wasn't in the car. Car was a write off. The driver who hit my car was insured. Co-op passed me onto Marker Study as my underwriter. Terrible comms. I had to do all the work. Hours and hours of emails. Took months to get my money. Absolute nightmare. Wouldn't recommend.
19 februari 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Good afternoon Beverly
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with the service provided, however we appreciate you bringing this to our attention. We’d like the opportunity to discuss your concerns further with you therefore I have passed your details across to the relevant team and someone will be in touch.
Kind regards
Aysha
In my experience I would recommend.
26 september 2026
From the very beginning and never…
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support throughout.
Each move and claim was updated by emails and text, informing me of each costing and how the process was moving along.
15 april 2026
Antwoord van Co-op Insurance
We are glad you enjoyed your experience with our pet insurance team during what can often be a stressful time. Knowing that our staff helped you feel at ease and kept you well-informed with regular updates throughout the entire process brings us great satisfaction. We appreciate you taking the time to share your positive feedback about our communication and support.
Kind regards
Jemma
The Co-op Pet Team 🐾
Travel Insurance - Multi Trip/Couples
The Co-op I feel has always been a a good company for many, many years.
I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.
The cover itself is excellent, a really good cover overall - and you can add to it if you have any extras you’d need too.
Bought after an initial quote, which was easy to do/understand and the site itself is easy to navigate.
Overall it was very easy and straightforward to buy the insurance and the documents were sent quickly.
First time using the Co-op for travel insurance but would definitely do so again.
1 oktober 2026
The renewal was easy & straight…
The renewal was easy & straight forward. Scott was very professional & helpful.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Mr Mcintosh
Thank you for leaving us a review. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
It was the price that got me hooked
It was the price that got me hooked. It was way cheaper than any of the others I had been looking at. The comparison for making a claim and what I would have to pay were roughly the same. This was completed on line in roughly 5 minutes.
30 september 2026
Able to speak to a human being
Able to speak to a human being, instead of hoping that the info given on line is correct, there is someone there to help and advise you if there is something you are unsure of.
2 oktober 2026
Review zonder uitnodiging
Easy,helpful and efficient
Easy,helpful and efficient. Perfect service with no faff.
1 oktober 2026
Review zonder uitnodiging
every was easy to set up on the…
every was easy to set up on the Internet and the price was just right
20 september 2026
Antwoord van Co-op Insurance
We are happy to hear that our online process was simple and affordable for you. Thank you for sharing your feedback.
Kind regards
Jemma
The Co-op Pet Team 🐾
“Shameful practices “
23rd September I wrote a review about my car insurance and the change of police 4 months down the line. To be told my details have been passed on and I would get a phone call. 8 days on and I’m still waiting for this said phone call. SHAME on you Co op I hope in the next 8 months I don’t have to get in touch with you if I break down or worse.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Mr Gibbs
Thanks for taking the time to leave us your review. I'm sorry to hear you have not yet received a phone call from the correct team regarding your car insurance. I have passed your details over and requested for them to call you to as soon as possible discuss your concerns further.
Kind regards
Leanne
Spoke to a lovely lady called Julie who…
Spoke to a lovely lady called Julie who helped me out with my new policy. She was very helpful and took her time to explain everything.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Mr Lyall
Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We'd be happy to help again anytime.
Kind regards
Aysha
Very good price
Very good price
Booked a single trip , so good I chose this again later in the same year
Cover is perfect
29 september 2026
Was a quick process and cheap price…
Was a quick process and cheap price will all the extra's
29 september 2026
wonderfull
29 september 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.