Co-op Insurance Reviews 

I received first class, compassionate support today from Neveen at Co-Op insurance . I had inadvertently taken out, and paid for, insurance that I did not require. She effectively and efficiently cancelled that insurance and replaced it with a more appropriate policy at a considerably cheaper rate. The whole process, over the phone, was done politely at a pace that I was comfortable with.

Excellent service from Coop, price very reasonable, easy to renew

Exactly what I was needing for a single trip to Europe

Effective and efficient service with a good product at a reasonable price

Very quick and efficient service and it was the cheapest quote

The website was easy to navigate and getting a quote was straightforward

Quick easy and simple very happy

Is this some kind of wind up? I may have received a refund after numerous emails phone calls and crying but you still haven’t dealt with my complaint which was logged with you on the 28th of September. It is now the 7th of October and you’ve never ever responded I think it’s disgusting and how dare you say that it’s all resolved? It isn’t resolved deal with my complaint and stop trying to pretend to everybody that it’s been sorted because it has not

Well, I’ve just received a phone call and all I cannot say is thank you Tom
Absolute wonderful customer service is the only person out of the five that I have spoken to that seems to have some flipping common sense and so where they made a mistake so now I Amin looking forward to having my full refund and I’m looking forward to having my complaint dealt with because all of this could’ve been avoided if the first person that I’ve spoken to had got his head out of the clouds and done the job that he was paid for

Update 11 emails sent but still NO RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Looks like I will have to do a chargeback on my card. Thankfully I have proof of the cancellation being requested before the 14 days I have emailed proof and I also have an email back from the co-op confirming the time and the date of the cancellation so I really don’t understand why they’re trying to keep half of the premium. I feel they’ve made a mistake somewhere in their office and they don’t wanna hold their hands up and they wanna drag me over the Coles and make me wait weeks and weeks and weeks for them to sort this issue out. I’m sorry but that’s unacceptable. I’m going straight to my card company.

I don’t even know where to start five emails 4 phone calls. I cancelled my policy for travelling insurance on 13th day I called to doublecheck they received my cancellation documents. I was told by a person on the phone that yes it had been cancelled and I would receive an email to confirm,I didn’t receive email
I telephoned, after a 14 minute conversation with the gentleman I was told,Yes it has been cancelled. You receive a full refund. Still never received an email phoned up the next day. Same rubbish told me on the phone. Still no email phoned up this morning. Four times each time they said oh yes it’s been cancelled. finally gets an email. It’s been cancelled as of today and they’ve only refunded half of the premium. I have now spent a total of 6 1/2 hours in phone calls over two day period still to be given the runaround I do not recommend this company at all avoid them at every opportunity they are brokers.

I can never recommend this company. I’m gonna cancel my funeral plan with them and I am never dealing with this company again. I am shocked and disgusted that they would treat somebody like this in this day and age you expect the co-op to be trustworthy but they’re not. I don’t even think they’re the co-op anymore. I think they’re brokers and this is something brokers quite often. Do I will not let this matter rest I require the rest of my premium back thank you

Easy to navigate, great price , covering all needs for a single trip for two people 🌟🌟🌟

Quick and convieant site to navigate, competitive quotes

It was so easy to understand and to follow instructions

excellent service and price although took a while to get through on phone.Noveen was extremely polite and helpful.

I have been a Co-op home insurance customer for 3 years and received a renewal offer of £465.32 for my policy renewing on 3 September 2026.

Unfortunately, the renewal email went into my junk folder and I missed the payment deadline. I accept that the policy therefore lapsed, and I take responsibility for not making the payment in time.

However, when I contacted Co-op, I was told they could no longer honour the £465.32 renewal price because the policy was now being treated as a new policy. I was quoted £601.99, and when I went ahead with the insurance because I did not want to remain uninsured, the price had changed to £602.11.

I also asked whether the new policy could be backdated to 3 September so that there would be no gap in my insurance, but I was told this was not possible.

I explained that the renewal email had gone into my junk folder and have now changed my email settings so this won't happen again. I have also asked Co-op for a text reminder for future renewals.

What I find particularly disappointing is that I had already been given a renewal price of £465.32, and the price had remained the same throughout the renewal period. I was then faced with paying around £137 more after the policy lapsed.

I have paid the new premium because I need the insurance, but I have now made a formal complaint and requested a transcript of today's phone conversation.

I hope Co-op will review the circumstances and reconsider both the price difference and the gap in cover.

Straight forward with a fairly quoted rate. Covers my medical conditions which do not have any day to day impact without rejection of big premium uplift.

the assistant on the phone was very helpful clear explanation

Easy and quick