Co-op Insurance Reviews 

4.645
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Toon meer

Beoordeeld met 1 van de 5 sterren

May “26 and made a claim. Got a filthy curtesy car from the repairers and since then have had no communication from Coop. I made an enquiry about my claim back in June and was informed that investigat... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Toon meer

Beoordeeld met 5 van de 5 sterren

From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeringsmaatschappij
  2. ook in
  3. Autoverzekering
  4. Huisdierverzekeringsmaatschappij
  5. Reisverzekeringsmaatschappij
  6. Tussenpersoon voor levensverzekeringen
  7. Tussenpersoon voor woningverzekering

Over Co-op Insurance

Geschreven door het bedrijf

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(4.645)

1.132 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Good price but not that easy to…

Good price but not that easy to negotiate site

23 september 2026
Logo Co-op Insurance

Antwoord van Co-op Insurance

Good morning Patricia,

Thank you for taking the time to share your feedback with us. I am pleased to hear that you found our insurance to be competitively priced; however, I am sorry to learn that you experienced difficulties using our website.

We are committed to making the process of navigating, customising, and purchasing a policy as straightforward and user-friendly as possible, so I appreciate you bringing this to our attention.

Please be assured that your comments will be shared with our Customer Experience Team for review, as feedback such as yours helps us identify opportunities to improve our online journey for all customers.

Thank you again for your valuable feedback. Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
Reece
Co-op Travel Insurance

Beoordeeld met 3 van de 5 sterren

My elderly mother

My elderly mother, 86, had co op car insurance last year. It was around £390 which I thought was high considering, her car is locked in garage and she only uses it for shopping a few days a week, no more than a mile or two away. The following year she gets a quote from them of £588.89 So I help her out by finding Saga insurance for £324.00 a big saving. Bearing in mind she doesn’t use a computer, so I printed her Saga policy off for her. She then paid a water board refund cheque into the wrong bank account so I helped by transferring it back to one she uses for bill paying. It was then I noticed the co op had taken £588.89 out of her account and she now had two insurances policies on her small Toyota Aygo. I tried to access her co op account and got locked out. I then accessed an email I set up for her because she can’t do it herself. I find the new policy and there is a link. I gain access only to find they had put her on Auto Renewal. Strange how her insurance doubled the following year. I find these practises of auto renewal being implemented, very suspect and annoying. For unsuspecting elderly people it is a nightmare. Auto renewal should be off as standard and only on if you opt in. I dare bet they all do this. I cancelled the insurance but they charged her for the pleasure. She’s now out of pocket thanks to the shady practises of Auto Renewal. Doubling the money because it’s on Auto Renewal is shameful. We will not be using them ever again. Just make sure your Auto Renewal is not opted in if you go with them or you may get a shock the following year. They charge you £35 pound to cancel, and charge you for whatever days you didn’t notice you had their insurance. Ours was nearly £50 in fees. Thank God she put a cheque in the wrong bank account otherwise we would not have known they’d taken her money. To say I was livid was an understatement. I was mad enough to write this review just to warn others.

24 september 2026
Review zonder uitnodiging
Logo Co-op Insurance

Antwoord van Co-op Insurance

Hi Mandy

Thanks for taking the time to leave us your review. I'm sorry to hear your mothers renewal price increased and the policy automatically renewed. I have sent your details over to the relevant team who will be in touch to discuss your concerns further.

Kind regards
Leanne

Beoordeeld met 5 van de 5 sterren

Amazing really!!

Amazing really!!
My cat just turned 10y.o and the quote I received from her insurers had a substantial bump.
\Managed to swap to Coop for a much better price specially with the member discount

16 september 2026
Logo Co-op Insurance

Antwoord van Co-op Insurance

We are so happy to hear that we could offer a much better price for your cat's insurance, especially with the member discount! We appreciate you choosing us.
Kind regards
Jemma
The Co-op Pet Team 🐾

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