Cornerstone Removals Reviews 

Paulo and his team arrived on time and made the whole removal easy most helpful even when the storage facilities had to be changed at the last minute Would recommend Cornerstone

Fantastic team, very helpful, efficient and tidy. They packed and unpacked everything in a very short period of time, they were very careful with our things and were really helpful the times we had yo ask to put a chest of drawers in a different room due to miscommunication. Highly recommended

ABSOLUTELY AWFUL DO NOT USE THESE
Where to begin.
THEY were supposed to uninstall remove my washing machine and dishwasher, and re install them in the new house, they broke the plastic part which caps the water off, and if I hadn't have used the sink to fill up the mop bucket I would not have known and would have been liable for major water damage caused by this, I have had to pay a plumber to sort it out and fix it, they also did not install them in the new home, just came up with a feable excuse of not having all the parts to do this, again I had a plumber also do this for me. They took advantage of the fact I am single with 2 children and I felt pressured to sign thier phone to say I was satisfied which I definitely am not, they were supposed to have disposed of a chest of drawers from the garage but they made excuses about not doing that so I had no choice but to reluctantly agree to load up extra boxes instead! they had items from a previous customer also already in the van that they hadn't disposed of which took up my allotted space. I have emailed them to complain and they clearly don't want to know, I am still waiting for a response. They are by far the worst removals company I have ever come across.

The company was incredibly flexible when we had issues with our move and very kind. The guys doing the move were incredibly considerate and efficient, would 100% recommend them to anyone

Both our removal men done a top job, both really efficient. Had no complaints at all highly recommend.

Mohmmed and team were wonderful. Showed up on time, packed everything away in a flash and loaded with care. Thank you!

What an amazing service starting from booking the movers, changing quotes based on the request, update the details and actual move. Everyone and everything was fantastic. Highly recommend the service.

Mohammed and his colleague provided excellent service
They were very flexible and did a great job
Thank you

Very helpful and complete stress free move of not one house but two adding to the complexity and workload. All the team were brilliant going above and beyond to support our relocation.

Thank you !

Liliana and Andrea were fantastic with packing. Extremely thorough and organised - and done very quickly.

Highly recommend! The whole experience was great and took a mot of stress away! Flexibility up to move date, efficient and professional packing! Quick unloading to required rooms and furniture built for us! Paulo and team were fantastic!

Thanks to being mucked about by our buyers, we were left trying to find removals at last minute and picked this firm from the glowing reviews. The survey was done by phone. We asked for a full packing service and explained we had a lot of stuff.
Liliana was like a whirlwind and packed most of the house on her own, including all our shoes and my daughter's school blazer she needed for the next day with her mobile phone in the pocket.
Four removers didn't arrive until 9am in two tiny vans and were already sitting outside on their first break before 10am. They didn't seem to know where to start and were unaware they were supposed to finish the packing. I called the office to say there was no way everything would fit, and they sent a supervisor and mate, which speeded up proceedings.
In the meantime the accountant called to shout at me because we hadn't paid in advance, although we'd told them the wifi was turned off the day before, and tried to charge us more money for the supervisor's extra van.
The movers took no care at all, bashing our furniture on walls and bannisters. One dropped a box coming into the new house and they all laughed, making no effort to pick up the contents.
The supervisor was helpful with placement of furniture in the new house and plumbed in the washing machine.
Clearing the old house took longer than expected, probably due to the huge number of breaks they all took, and they left stuff in every room. Instead of clearing one room completely so we could clean it they took bits out of every room at the same time. It took my husband until midnight to clean behind them.
Once they'd unloaded the vans they all sat underneath the front window of our new house and lit up. So rude and disrespectful.
It wasn't until the next day that we realised they had left behind £1k of catio and most of the contents of the shed, all of which were on the inventory and too big to fit in a car.
A developer bought our old house and immediately put up security fencing, so we couldn't retrieve anything from the garden and they destroyed everything that was left behind while we were trying to contact the Estate Agent.
Many calls and emails to Cornerstone were just ignored, so we have been left hugely out of pocket. No wonder they want the money up front. I didn't realise this firm used sub contractors. We would have been better off grabbing 4 people out of the local pub and chucking them £500 each to move us. I am so angry that we paid for a professional removal service and that was not what we got.

The team were exceptional, nothing was too much trouble and they worked tirelessly to get me in my new home

Very friendly and going above and beyond what was expected.

Excellent service and would use them again.

Staff went above and beyond in helping and moving are furniture and stuff in property always being kind and helpful in anyway they can truly worth every penny

Avoid this company. They are incompetent, careless, and flagrantly dishonest.

To list the events of my move:

Their (sub) contractors nearly came to blows with each other, and spent most of the time yelling obscenities at each other.

They smashed the screen of my television - as well as other incidents of lesser damage to other items.

They offered a paltry amount in compensation, which they took over two months to pay.

They do not return enquiry calls.

Shocking experience, paid additional insurance cover as we have very valuable items. However if you have a damaged item it isn't covered unless their subcontractors admit to breaking it. Even though it was stated that the item was for them to protect it as an individual item in transit. Yet they did not unwrap it to check!

1. They use SUBCONTRACTORS with sub standard vehicles and protection. One vehicle had no tail lift, using a tire as a step.
2. Stated that THEY would box a 65" telly at survey, then wrapped it in bubble wrap and said that's acceptable.
3. They do NOT disclose that the moving teams are subcontract! Or we would not have used them!

The TV got damaged as it was wafer thin, it wasn't seen till unwrapped as they did not unwrap for the liability of them protecting it. So a £2800 telly was not covered apparently and we got offered £150 compensation.

If you want to move a box fill your boots, if you have anything valuable at all AVOID the subcontract route and go with a professional team.

Our two removal guys called Samuel and Marian were absolute class, well mannered, professional, 5 star service can’t thank them enough!