I was a bit nervous ordering but it was absolutely fine, I would highly recommend this site
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HIDDEN CUSTOM DUTIES! Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when pu... Toon meer
I am unable to get this product in the UK and this is about the 3rd time I've ordered from cosmetic2go.com. Each time I have received emails updating me on the product's progress and the parcels have... Toon meer
ordered skin sceptical HA intensifier. It was a fake, I've used this product for years and this was watery with a faint smell. Have emailed and am awaiting response, having read these reviews I'm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
3,8
Goed
457 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Arrived on time
Arrived on time. Great product. The problem is by the time it gets to me the cost is crazy due to postage costs. It’s the only thing that soothes my dry eyes. I try not to use it because I can’t really, as a senior, afford it.
24 november 2025
I’ve received no contact from them…
I’ve received no contact from them about an order nearly a month old. Pretty sure this is a scam website
1 januari 2026
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello.
We are sorry to read about your dissatisfaction with the order you placed in our store. We want to clarify that we are a trustworthy online store, belonging to a group of Portuguese pharmacies with extensive experience in the field.
At this moment, we are unable to identify your order or customer details based on this review alone. We kindly ask that you contact our customer support team by email so we can look into this matter properly and assist you further.
We are always available to clarify any questions and are committed to supporting our customers and resolving any issues as quickly as possible.
Regards,
Cosmetic2go team
Antwoord van cosmetic2go.com
Hello,
We’re sorry for your frustration and would like to clarify the situation.
We already replied to your email on December 3, informing you that the order was placed with the wrong destination country. Since we have decided to temporarily suspend shipments to the United States, due to new customs measures recently implemented by U.S. Customs authorities, the order was automatically canceled and scheduled for a refund, in accordance with our policy.
The refund was issued on December 4, using the same payment method as the original purchase.
We remain available by email if you need any further assistance.
Regards,
Cosmetic2go team
I ordered a product 2 months ago and it…
I ordered a product 2 months ago and it still hasn't arrived. When I contacted Cosmetic2go they did not respond. Obviously I will not order through this site again.
20 november 2025
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello.
Thank you for your comment.
Unfortunately, we were unable to locate your order based solely on the information you provided in your comment.
All emails we receive from our customers are answered within a maximum of 2 business days. Your email may have been sent to the wrong address.
We kindly ask that you contact our customer support team by email so we can look into this matter properly and assist you further.
We are always available to clarify any questions and are committed to supporting our customers and resolving any issues as quickly as possible.
Regards,
Cosmetic2go team
Speedy despatch to UK
Every thing is ordering process was smoothly handled and price was good.
2 december 2025
ordered skin sceptical HA intensifier
ordered skin sceptical HA intensifier. It was a fake, I've used this product for years and this was watery with a faint smell. Have emailed and am awaiting response, having read these reviews I'm not holding out much hope.
In reply to the reply, I have emailed and asked for details to return the items and received no response. That's why I put a review on trust pilot. I could not recommend your products or your customer service.
30 december 2025
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello.
We are sorry to read about your concern and would like to clarify that we do not sell counterfeit products. All items we ship are sourced directly from the brands’ official laboratories and authorized suppliers.
At this moment, we are unable to identify your order or customer details based on this review alone. We kindly ask that you contact our customer support team by email so we can look into this matter properly and assist you further.
We are always available to clarify any questions and are committed to supporting our customers and resolving any issues as quickly as possible.
Regards,
Cosmetic2go team
J'ai fait une commande
J'ai fait une commande, et j'ai reçu mon produit endommagé.
Boite ouverte et endommagé et le bouchon du produit est ouverte aussi.
Dessus de mon expérience avec vous.
28 oktober 2025
Antwoord van cosmetic2go.com
Bonjour,
Nous sommes désolés que votre colis ne soit pas arrivé en parfait état. Malgré tous nos efforts pour que nos produits vous parviennent en parfait état, il arrive malheureusement que des colis ne soient pas livrés en bon état. Nous n'avons aucun contrôle sur la manutention des colis pendant le transport.
Nous avons constaté que vous n'avez pas signalé ce problème à notre équipe afin que nous puissions vous aider à le résoudre.
Dans ce genre de situation, nous vous invitons à contacter notre service client par e-mail à l'adresse orders@cosmetic2go.com.
Nous vous prions de bien vouloir accepter nos excuses pour la gêne occasionnée.
Cordialement,
Helen Lopez
Great prices + helpful and fast…
Great prices + helpful and fast responding customer service. Will certainly consider buying from them again.
27 oktober 2025
Be honest to your client regarding the…
Be honest to your client regarding the delivery fee or custom fee
21 oktober 2025
Antwoord van cosmetic2go.com
Hello.
Thank you for your comment.
We really value feedback from our customers and take it into consideration in order to improve in the future. We recently made a substantial change to our website in terms of image and content. Information regarding the possibility of import tax, although present at checkout and in the FAQs, was overlooked by some consumers, and for this reason we decided to make this information more evident at checkout. Upon arrival in the destination country, additional customs fees may be charged and stores do not have any influence in the processes.
We're very sorry to hear about your experience and fully understand your frustration with the customs charges. We truly apologize for the inconvenience caused and hope to have the opportunity to serve you better in the future.
Regards,
Helen Lopez
J’attends toujours ma facture !
J’attends toujours ma facture !
maigre la demande écrite (n’ont jamais répondu)
29 september 2025
Antwoord van cosmetic2go.com
Bonjour,
Merci pour votre retour. Après vérification interne, nous confirmons qu’une réponse vous a été envoyée ainsi que votre facture en pièce jointe à notre e-mail du 13 octobre. Il est possible que ce message ait été filtré par erreur par votre boîte de réception.
Si vous ne la voyez pas, n’hésitez pas à vérifier votre dossier Spam/Indésirables ou à nous contacter directement – nous restons à votre entière disposition pour vous aider rapidement.
Cordialement,
Cosmetic2go
The service was satisfactory
The service was satisfactory; however, there was a transportation issue. The parcel arrived damaged, and I lost several ampoules.
However, the delivery was quick, and it was great to be informed about my parcel's whereabouts.
26 september 2025
great a quick service
28 september 2025
Ordered a cream which was not available…
Ordered a cream which was not available in Ireland, well so surprised it arrived on 2 days seriously.
She was happy, it was the right one and she couldnt get it anywhere over here.
Judgeing by this, i was so impressed, would highly recommend them.
👏👏👏👏👏👏
17 november 2025
Review zonder uitnodiging
Fantastic
Fast delivery, great products, helpful staff. Definitely recommended to all.
29 september 2025
Not the best first purchasing experience.
Unfortunately the item I purchased in my very first order with Cosmetic2go was lost in transit and never arrived. The company offered me a refund after I had waited a long time and then never received it. They finally investigated and found that it was lost. I placed the same order again and received it as I was informed it went via a different courier. I was disappointed by the long wait, the lost first order and having to chase things up with the company.
23 september 2025
Antwoord van cosmetic2go.com
Hello Vida,
Thank you for sharing your experience with us. We truly regret the inconvenience caused by your first order.
In your initial purchase, you selected the standard shipping method, which is handled by a logistics operator different from the one used for express deliveries. Unfortunately, after our investigation, we confirmed that the parcel had indeed been lost in transit. In such cases, it is our policy to issue an immediate refund, as we did once the loss was confirmed.
For your second order, you chose the express shipping method, which is managed by a different logistics provider. We are pleased to see that this order was delivered correctly and without any issues.
Please note that this situation does not mean that the standard shipping service is unreliable — it was simply an isolated incident of loss in transit, which, although rare, can occasionally happen.
We appreciate your understanding and your continued trust in Cosmetic2go.
Kind regards,
The Cosmetic2go Team
Antwoord van cosmetic2go.com
Hola Rhina,
Lamentamos sinceramente que no haya recibido su pedido y entendemos perfectamente su frustración.
Según la información proporcionada por el operador logístico, el envío aún figura en tránsito y no ha tenido actualizaciones desde su llegada al país de destino. Dado que el plazo de entrega previsto ya ha sido superado, asumimos la pérdida del paquete y procedimos al reembolso total del importe en el momento en que contactó con nuestro equipo de atención al cliente.
Confirmamos que el reembolso se procesó de acuerdo con la política de nuestra tienda.
Lamentamos los inconvenientes ocasionados.
Un cordial saludo,
El equipo de Cosmetic2go
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