CosmoStore Reviews 

Dont order, they cant ship and dont respond with anything true

Hope the credit card comapny will still help me

I ordered a Cosmo backpack in October with shipment insurance for a 5 to 12 day delivery window. The bag never came. I contacted the company numerous times. It wasn't until I got another company involved to contact them that I got a response. I finally received a backpack from them in December which was the wrong color. This company is a scam unless you order through a third party reputable company. I did order direct from Cosmo store. My order number was 4548 on 10/14/25. I tried to reply directly to your response but it is blocked. I would upload a screenshot of the receipt if it were possible.

I placed an order for 2 bags on 10/15/2025. The tracking # never updated from that it was printed. Any email responses were apologies and that they were working on it. Now they have stopped responding.

Since placing my order on January 9, 2025, the status has remained "In Progress" and the order has never been shipped. Starting on January 19, 2025, I contacted customer support to report that the status had not changed, but I received no response. On January 23, 2025, I requested the cancellation of my order, and on January 28, 2025, I followed up with another request, this time also asking for a refund, still without any response.

Day 5 following ordering a bag from them. Emails say they provide automatic tracking. No tracking number provided yet. No phone number, only an email address. Feels like i'll be calling my credit card for a fraud report.

I ordered men's fragrances from CosmoStore, and I’m really impressed! They have a great selection of top brands, and the prices are very competitive. The whole process, from ordering to delivery, was smooth and quick. My order arrived in perfect condition, and the fragrances are exactly as described. The quality is excellent, and I’m happy with my purchase. I’ll definitely be coming back for more and highly recommend it to anyone looking for premium scents.

Well this just lovely in it I wanted to cancel my order by emailing them and telegraming them both didn’t work on their website it says within an hour yeah sure could you fix my issue please and thank you

Order number 709937

They dont deliver !! Fake website

Totally no service. Email and telegram both but nobody replies

Places an order on the 1 st of may!! It is the 13th of july now and i still havent recieved anything !! Rip off dont use them

I placed my order #709432 on June 30th, made a payment the same day.
I have received yest a tracking number that even the Logistics Company couldn't find on system.
I wrote more than 5 messages through email, telegram and instagram) with no single reply.

Kindly I need a prompt feedback on the subject otherwise everyone shall be aware of you guys...a fraudulent website aiming to only steal people' money

They’re just taking your money and that’s about it.
Made an order 2 months ago, giving the order over a month to arrive, since i was leaving the country afterwards. They kept sending me different tracking links and feeding me empty promises. Every request or communication attempt was ignored, all my emails were ignored for over several weeks.
Eventually, they said that i can get my refund only they try to deliver it, the attempt would fail and the order will come back to them (like what? i’ve never got this order and they kept telling me about some logistics issues which are not mine to deal with).
All in all, it’s been 2 months, communication is non existent as well as any attempts to return or resolve anything, i just want my money back.

Ordered on January 17, 2024. Followed up on the order very closely as it was supposed to be a gift. Order never made it to the intended party. I even had to follow up with the chosen courier who said the order was returned to Cosmostore on January 30, 2024. Eriten Cosmostore multiple times. Last was February 7, 2024. Till date, I haven't heard where my refund was that they said they will do once they get their item back. It's almost 3 weeks (business days) since then and I'm still waiting. This is way to ridiculous.

I’m still waiting for my delivery!!! 3,5 weeks ! And still I didn’t receive it :( the longest delivery in my life … :(

Good store. I liked it because it's got loads of popular brands for make up. The price with a discount was awesome! I've ordered 5 Bobbi Brown items and the total price was ok for me. The shipping took some days.

The product price on the page is not the real price. They added some additional fee, handling fee and taxes. I didn’t get email when my products were sent. The first contact was from DHL. I chose the DHL shipping because it was like only 5$ more and included customs and home delivery. The package arrived ten days after I made the order.

I've been shopping at CosmoStore for a while now, and it's had a really positive impact on my skincare routine. The Visible Difference Skin Balancing Exfoliating Cleanser for combination skin is a product I rely on. It helps keep my skin fresh and balanced.CosmoStore's wide selection of skincare products has made it easy to explore and find the perfect solutions.Their commitment to convenience and security in the shopping experience is truly commendable.However, one drawback is that some products can be a bit expensive compared to other stores. But overall, I've had a great experience with CosmoStore.

I placed my order #706491 on Sep 27th, made a payment the same day.
Till now (Oct 6th) the order status is still "processed by manager", I haven't got the confirmation of payment (the amount more than 1,300 USD), and cannot rich the support (wrote more than 5 messages through email, telegram and instagram)
What's wrong with you, guys???

an excellent store for buying quality goods from famous brands and has a very large selection of disadvantages the package takes a long time but always arrives since I use it often I decided to write my review

My experience was HORRIBLE, it's been 2 months since I purchased it and I still haven't received my order yet, customer service replied once and that was it, I gave them the information they asked then they disappeared, wrote them lots, they just don't reply!!!!!
It seems impossible to get my order, and since the customer service is not replying at all, don't even think about getting a refund..

Got a refund after 4 months ..