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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

This company has stolen multiple business product photos, including my own: The Little Kitten Boutique. This is copyright infringement and is illegal and they are being reported. Those photos are not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Costumi di ottima fattura, abbiamo preso naruto hokage e hinata per il Lucca comics. Consegnati in tempo erano praticamente perfetti, soprattutto quello di Naruto. Uniche cose da segnalare sono le ta... Toon meer

Beoordeeld met 4 van de 5 sterren

J'ai acheter le Cosplay de Hinata (mariage). J'ai pris l'assurance douane pour être tranquille mais j'ai quand même dû payer des frais de douane. Après avoir eu le service client, ils m'ont remboursé... Toon meer

Beoordeeld met 2 van de 5 sterren

Good website but very deceiving. It says delivery in 24 hours on the product page but when proceeding to checkout it says 8 to 15 days (both normal and express delivery). Plus, after adding a €26 ite... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kostuumwinkel
  2. Kledingwinkel

Geschreven door het bedrijf

We dedicate to a cosplay costume online store and always catch the latest trend in the market. Providing quality products at a great price; moreover, have been consistently focused elsewhere. Our goal is to offer one of the best customer experiences in the industry all while providing exceptional customer service. Good customer service to help you, whatever the problem is. Our Guarantee helps put the mind at ease -- if your order is not perfect, we will take the necessary steps to correct the issue. If you're confused about your size, we provide one-on-one advice. Our contact methods are multiple, our Email WhatsApp and Phone Calls are all available, serving customers all over the world, whatever you speak the language, we do our best to help you, give you our best service


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

129 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 40% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Acquisto eccezionale!

Il costume acquistato è stupendo! Inoltre ci tengo a segnalare la disponibilità e la prontezza di risposta del venditore!
Consigliatissimo!

5 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Phenomenal customer service

Phenomenal customer service, despite being a first time customer.

I work an unorthodox overnight schedule and was trying to order a costume for my young nephew. Prompt delivery, package received in perfect condition. On the costume the tag read 3XS which was slightly confusing because I had ordered a Child's Large. (I learned later on that 3XS is the same size as a Child's Large)

Because of my erratic work schedule, meeting up with my nephew to ensure that the costume comfortably fit took longer than the allotted time to properly file for an exchange. Sadly, the costume did not fit regardless of actually being the correct size that was requested.

"Not a problem, as a customer I made a mistake. My personal simple solution: purchase a whole new 2nd costume and leave a friendly heads up for other new customers to make sure they are personally/properly informed when making purchases." -My thought process about how to handle the situation.

2nd costume also promptly arrived and was a perfect fit. My nephew's happy, so I'm happy. Mental note: I need to update my review.

Before I had a chance to update my review, a representative from CosplayShow, reached out to me via email to express how CosplayShow wanted to help rectify the concerns I had expressed within my review about the first costume ordered.

Totally unexpected...I was more than willing to acknowledge my personal fault with the first costume I had ordered and chalk it up to a valuable lesson learned.

Outstanding customer service. This whole ordeal happened within a span of exactly 30 days and as a customer I have already made a 3rd purchase and will continue to shop through CosplayShow.

29 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

VERY DISAPPOINTING! Not trustworthy

This is why I rarely order stuff online... It's hard to trust any companies nowadays...

So I ordered a pair of contact lenses for cosplay. I ordered Uchiha Madara's mangekyo sharingan contact lenses, but instead I got Sasuke's mangekyo sharingan.

Then when I wrote a review about it on their website. They won't show my rating because it was not 5 stars. They will only show the 5 star ratings... DO NOT trust these guys. They did not respond to my review either on their website.

I even sent a picture proof to them on what I got, they wont show that on their website since they only show the 5 star ratings. VERY disappointing. Made me feel so frustrated with myself because I really did not want to shop online because of companies like them but I had no choice as I couldn't find them around where I live...

Anyways sorry for the rant...

22 april 2022
Review zonder uitnodiging
Logo CosplayShow

Antwoord van CosplayShow

Thanks for your review. I'm sorry you received the wrong product.
we haven't received your review on our web so far, it might be some problems on our system, I'll report it to our technicals to fix it. Thank you for your reminder it
We can take this as an opportunity to explain.
I can promise we have the best post-sale service, we're willing to help our customers. once you received the wrong products or a faulty product, please contact our customer service the first time, we will reissue or refund you at once.
We totally understand the concern of a customer who rarely does online shopping, we can't communicate face to face which makes you very worried about, such as the quality, and delivery problems; and it just so happens that this mistake confirms your concern. I'm terribly sorry that we let you down. we will reissue the exact one to you.
we're willing to offer our best service to make you trust us again
we provide many products with high quality and also the high-quality service, our email, phone call, and WhatsApp are all available.
We implore you to accept our most sincere apologies

Beoordeeld met 5 van de 5 sterren

Mi avevano mandato una taglia sbagliata…

Mi avevano mandato una taglia sbagliata ma appena contattato il servizio clienti Il problema è stato risolto con un nuovo invio di una taglia giusta senza alcun costo aggiuntivo e senza rispedire nulla. Questo è il mio Quinto costume che acquisto per mio figlio in diversi siti è sempre ho avuto problemi con taglie e Resi e qualità ma con loro Questo non è successo. Il loro servizio clienti ottimo ha reso il cambio veramente facile. Consiglio questo sito per acquistare costumi Non solo per la tempestiva risposta di servizio clienti ma anche per la qualità del il prodotto e taglie sempre conformi Alla descrizione. Per ora il miglior sito di acquisto per costumi

1 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really very satisfied

Really very satisfied ! Very good quality of the customs. Even my nephews (birthday gifts) have notices the quality and told me it was much better then there usual customs (bought at another shop).
The sizes were a perfect fit ! Large variety of sizes, greatly appreciated for I have bought for my nephews which are 7 and 9 and not very tall !

21 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

"Costume du joker"

"Costume du joker"
Impeccable! Entièrement ravis!
La taille correspond, costume de bonne qualité et perruque aussi.
Tres satisfait.
Merci.

21 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

𝘾𝙖𝙥𝙞𝙩Á𝙣 𝘼𝙢é𝙧𝙞𝙘𝙖

𝘾𝙖𝙥𝙞𝙩Á𝙣 𝘼𝙢é𝙧𝙞𝙘𝙖
Perfecto, de buena calidad justo pero muy comodo, la talla coincide con la descripción. Llegó en la fecha indicada por lo que estoy muy satisfecha.
Me equivoqué en la dirección y contactaron conmigo para darme una solución. El trato recibido excepcional!!! Recomendable 100%

15 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Batman Cosplay

Compré un disfraz premium de Batman y todo perfecto! 100 % recomendable. El disfraz es perfecto. De muy buena calidad. Estoy muy contento

3 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Consigliato

Costume bellissimo come da foto e descrizione. Servizio clienti impeccabile, tempi di consegna rapidi in considerazione che i prodotto viene dall'estero. Straconsgliato

3 maart 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Not the greatest experience......

Decent materials used for the item but postage to the UK double the price of the actual item. Also, zip broke the second time trying it on. Reaxhed out via email regarding it but got no response se. There are other more reputable stores to purchase from. Do your research!!

25 februari 2022
Review zonder uitnodiging
Logo CosplayShow

Antwoord van CosplayShow

Hello, Thank you for your comment.
The postage is paid for by the couriers, the price depends on the shipping method. Although express shipping is expensive, the courier provides the best service than other companies and they are well-known around the world.
About the faulty costume, please tell me the order number, as well as the product photos, we will reissue or refund after we checked. We're a reliable vendor we have the best post-sale service. Please contact us, we'd love to help you solve the problem. Sorry for the inconvenience and thank you very much. We hope we could avoid happening agai

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