Fabulous support from Kelsey who helped me select the correct size (55cm) pendant lampshade with a suitable colour lining plus the light fitting and globe bulb. My emails over a week or more with sev... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Giving private members club vibes. I wanted a pair of teal statement lampshades to tone in with my new teal/leaf living room decor. These lampshades fit the brief perfectly. I have purchased statement... Toon meer
Bedrijf heeft geantwoord
Lovely shop, carries lovely individual pieces that you won’t see everywhere. Great staff, knowledgeable and helpful. Happy to get items from Edinburgh store for you to look at, no obligation to purch... Toon meer
Bedrijf heeft geantwoord
I found their physical shop in Glasgow which is really lovely and filled with interesting and well presented lighting though I didn’t buy anything that day. Later in searching for a gift I looked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cotterell & Co - Providing high quality lighting, lamp shades, bespoke lighting, furniture, mirrors, homewares & gifts since 1952.
Contactgegevens
Carnoustie Place 28-30, G5 8PH, Glasgow, Verenigd Koninkrijk
- 01414295648
- hello@cotterellandco.com
- cotterellandco.com
4,7
Uitstekend
469 reviews
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Ordered on line picked up Edinburgh…
Ordered on line picked up Edinburgh shop and was treated with no interest and by a woman who was incredibly rude and was blatantly insulting I had four large boxes no offer to help put them in car, they are very expensive won’t use again, due to poor customer service
22 augustus 2022
Antwoord van Cotterell & Co
Dear Thomas, thankyou for sharing your feedback. We are sorry your experience did not match expectations. We set a high customer service standard for ourselves, it is regrettable to hear this was not met in your interaction with our business. we shall address this and do better in the future.
Please feel free to reach out to hello@cotterellandco.com with any further comments, concerns, or suggestions you wish to share. We would love to make sure that such a negative experience never happens again.
Excellent lamp shade
Excellent lamp shade - great quality for price. Good website. Local purchase from non chain supplier. Packed very well. Despatched quickly and with good carrier. All positive!
20 augustus 2022
Antwoord van Cotterell & Co
Hello,
Thank you for taking the time and leaving a 5 star review, we appreciate it greatly and we are pleased that you are happy with the shade. We look forward to hopefully serve you again in future.
Customer Relations,
Ben
Lights are wonderful
Lights are wonderful, and they compliment the room perfectly - thank you
15 augustus 2022
Antwoord van Cotterell & Co
Hello,
Thank you very much for taking the time to give us a 5 star review and we are delighted to hear that the lights are a perfect fit, we look forward to serving you again in future./
Customer Relations,
Ben
I love it!
The team were incredibly helpful in answering any questions I had when looking at purchasing a lampshade and the fabric samples arrived quickly. The lampshade has now arrived and it is so beautiful, it works in the room perfectly and is so well made. Thank you everyone!
15 augustus 2022
Antwoord van Cotterell & Co
Hello,
Thank you so much for taking the time to leave a 5 star review, we appreciate it greatly. We are so pleased you love the shade as we pride ourselves on our handmade bespoke shades, I shall pass the good news onto our shade makers. Thank you again.
Customer Relations,
Ben
Very efficient service from Ben
Very efficient service from Ben! Lovely flamingo lamps!
14 augustus 2022
Antwoord van Cotterell & Co
Hello there,
Thank you for leaving the 5 star review, we appreciate it greatly. I would also like to thank you personally for leaving the comment on my customer service and that I look forward to helping you with any other future purchases.
Customer relations,
Ben
Very pleased with products supplied
Very pleased with products supplied, my only criticism is that its not made very clear that they are made in China. I am actively trying to avoid Chinese goods where possible.
13 augustus 2022
Antwoord van Cotterell & Co
Hello,
Thank you for taking the time and leaving the 4 star review. We understand your concern but I can ensure you that we only deal with the finest quality of goods from all over the globe, such as ones made here in Britain as well as India, China and many others. We are sorry that we don't advertise where the product is from clearly enough, I'll see if I can have that adapted.
Customer Relations,
Ben
Excellent, efficient service
Excellent, efficient service, both in processing and delivering my order.
7 augustus 2022
Review zonder uitnodiging
Antwoord van Cotterell & Co
Hello there,
Thank you for taking the time to leave a five star review, it is highly appreciated, we pride our selves on our customer service and look forward to serving you again.
Customer relations,
Ben
Gorgeous lamp
5 augustus 2022
Antwoord van Cotterell & Co
Hello there,
We are glad you love the lamp, as it is one our favourites as well. We greatly appreciate you leaving the five stars and we look forward to serving you again in any future purchases.
Customer relations,
Ben
Ordered a lamp shade diffuser online
Ordered a lamp shade diffuser online. It was delivered to my local store and available for collection in a very short space of time. Very quick and convenient service. Would recommend.
4 augustus 2022
Antwoord van Cotterell & Co
Hello there,
Thank you very much for taking the time to leave a 5 star review, we really appreciate you doing so.
We are glad our services were to satisfaction, we look forward to assisting you again in the future.
Kind regards,
Nathan.
Customer Relations
Excellent service
Easy to order from website, kept up to date with progress of order, notified when ready to collect
26 juli 2022
Antwoord van Cotterell & Co
Hello there,
Thank you for your purchase and we are very grateful for you taking the time to give us a five star review. I'm glad you found our website easy to use, as we pride ourselves on making things a easy as possible for anyone willing to shop with us.
Ben,
Customer Relations
Antwoord van Cotterell & Co
Hello there,
Thank you very much for the purchase and leaving a five star review, we massively appreciate this and are over the moon that your order got you fast and in one piece.
Ben,
Customer Relations
Vase arrived in perfect condition well…
Vase arrived in perfect condition well packaged and on time first class service
25 juli 2022
Antwoord van Cotterell & Co
Hello there,
Thank you for your purchase, we are glad your vase arrived safe and sound. We greatly appreciate you taking the time to leave a five star review and look forward to serving you again.
Ben,
Customer Relations
Great experience
20 juli 2022
Antwoord van Cotterell & Co
Hello there,
Thank you very much for your purchase and thank you more so for leaving the five stars, we really appreciate you taking the time to do so and we look forward to hopefully serving you again.
Ben,
Customer Relations
experienced knowledgeable helpful staff…
experienced knowledgeable helpful staff both in situ and on phone. so much better than online firms. recommend strongly
16 juli 2022
Antwoord van Cotterell & Co
Thank you for your purchase and the five stars, we appreciate it highly and we look forward to serving you again.
Ben,
Customer Relations
Very pleased with my vase just what i…
Very pleased with my vase just what i wanted good quality and was delivered on time thankyou.
15 juli 2022
Antwoord van Cotterell & Co
Hello there,
Thank you for leaving the five stars, we really do appreciate it and we are very pleased that you love the vase as it is one of our favourites too. We look forward to hopefully serving you again.
Ben,
Customer Relations
Great service and fab light
Turned up 2 days after ordered and I love, love, love it! Looks every part of the price and then some. We looked at cheaper copies of it but no comparison so bit the bullet. No regrets!!! Best choice of lights around
15 juli 2022
Antwoord van Cotterell & Co
Hello there,
It makes our day finding out that you love this item and we are even happier after you have left a five star review, we appreciate you taking the time to do so and we look very forward to hopefully serving you again.
Ben,
Customer Relations.
Product as expected. Good delivery. Poor packaging
I bought a glass top side table.
The item arrived in good condition and as expected.
However, the glass table had a "how to care for" sticker directly on the glass. The sticker was so well adhered to the glass that it requires soapy water to remove the sticker and glue (which violated the how to care for instruction of dry dust only stated on the sticker). I think that sticker should have only been stuck on the external packaging as being stuck on the glass surface risked damaging the glass.
Aside from that the take arrived when expected and was as I expected.
11 juli 2022
Antwoord van Cotterell & Co
Hello there,
Thank you for taking the time to leave a review, we appreciate you taking the time to give us feedback.
Regrettably, stickers like that regulatory compliance mark are mandatory as part of British standards institute rules for products to meet industry standards and customer usability.
Unfortunately those stickers are attached with permanent acrylic adhesive, hence the difficulty with removing them.
I wouldn't worry about the soapy water violating the care instructions however - the glass will be fine, the dry duster guide is for the table structure itself, as soap/bleach based sprays could damage its lacquer.
We quite agree that the sticker would be much better elsewhere, it just isn't something we ourselves can change.
We are sorry for the inconvenience that this has caused.
Kind regards,
Nathan,
Customer relations.
Kind regards,
Nathan.
Customer Relations
Antwoord van Cotterell & Co
Hello there,
Thank you very much for taking the time to leave a 5 star review, we really appreciate you doing so.
We are glad our services were to satisfaction, we look forward to assisting you again in the future.
Kind regards,
Nathan.
Customer Relations
Very pleased with the Coral Spray which was better than expected.
Very pleased with the Coral Spray branch which is perfect for a picture display my wife is putting together. It was very reasonably priced and was delivered promptly. Very happy.
4 juli 2022
Antwoord van Cotterell & Co
Hello there,
Thank you very much for taking the time to leave a 5 star review, we really appreciate you doing so.
We are pleased to hear you liked the coral spray branch, it's a real eye catching piece! we look forward to assisting you again in the future.
Kind regards,
Nathan.
Customer Relations
Great service
Great service - delivered by the shop’s own driver! Ordered cushions and coasters and they are very high quality and absolutely gorgeous! Would definitely shop here again!!
20 juni 2022
Antwoord van Cotterell & Co
Hello there,
Thank you very much for taking the time to leave a 5 star review, we really appreciate you doing so.
We are very glad you were pleased with the delivery and the quality of your products, we look forward to assisting you again in the future.
Kind regards,
Nathan.
Customer Relations
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