Courier Expert Reviews 

Antwoord van Courier Expert

18 mei 2025

Hi Sameer, Thanks for bringing this to our attention. I understand your experience hasn't been ideal, and I apologize for that. I've looked into your account and see that you've applied for one job. Given that Birmingham is usually a busy area for our drivers, with many completing a significant number of jobs (for example, 25 drivers recently completed between 10 and 145 jobs each), there might be a couple of things to consider.

First, please ensure your location settings are optimized to show you the jobs closest to you. Second, in a fast-paced environment, responding quickly to new job postings can make a big difference. If you're facing any technical difficulties or have specific questions about the platform, our support team is available to assist you. Please contact them directly so they can understand your situation fully and work towards a resolution. We want to ensure you have a successful experience.

Antwoord van Courier Expert

23 apr 2025

Hi Andrew, Thanks for taking the time to share your thoughts, especially as you were busy carrying out a another delivery for Courier Expert today! We're especially glad to hear that our approach to addressing negative feedback gave you confidence in joining us. It's great to know you're having a good experience with the app and support, and that you value our reliability with payments. We understand your point about job availability, and while it's true we are at the mercy of the market, we're always looking for ways to improve. We appreciate you being a part of the CE team. Thanks Andy - Courier Expert.

Antwoord van Courier Expert

20 apr 2025

Thank you for taking the time to share your feedback. We understand your concerns regarding your experience on our platform and want to address the points you've raised.

We acknowledge that job availability can vary depending on location and demand. While Northampton may currently have a lower volume of opportunities compared to larger areas, we're pleased to note that other drivers within a 50-mile radius have found regular work and indeed, you also secured a job within your first couple of weeks.

Regarding the 60% driver rate, this applies to the final price charged to the customer. The frequency of bookings depends on various factors, including client demand within your area. While we strive to provide a consistent flow of opportunities, we cannot guarantee a specific number of bookings within a particular timeframe for any individual. Regarding your comparison to another network, it's important to consider that our subscription fees are significantly lower.

Our job allocation system prioritises local drivers and those with in-app tracking activated. The former likely explains why you didn't receive jobs in London. The tracking setting could also be a factor in the Northampton area. To investigate this further and understand your specific situation, could you please contact us directly with the email address associated with your account? We were unable to locate your details using the email provided in your review.

We are continuously working to enhance our platform and connect our members with available work. Individual success can depend on a combination of factors, including location and app tracking being enabled, as mentioned. We encourage you to reach out to our support team so we can better understand your situation and offer any relevant guidance.

Antwoord van Courier Expert

17 apr 2025

Hi Steve, thank you for taking the time to share your thoughts. Knowing you have a Ford Focus is good, as the majority of bookings on our platform are indeed for cars, meaning you should find a good number of opportunities available to you. While we don't offer guarantees on work volume, we've seen that drivers who become familiar with our system often find ways to utilise it effectively to their benefit. Our platform is designed to be a valuable resource for those looking for flexible courier work to fit around their existing commitments, even if it's just a few times a month. We understand that reviews can be varied, and we're pleased that our average rating stands at 4.1, indicating overall positive experiences for many. Despite that, we are always striving to improve our platform and provide an even better experience for all our members.

Antwoord van Courier Expert

3 apr 2025

Dear Nick Carter, we appreciate your feedback and want to address your concerns about the pay. It seems there may be a misunderstanding. The app's displayed amount is your net 60% share, with the 40% Courier Expert fee already deducted. There is no need to deduct a further 40%. We aim for complete transparency and would like to explain the cost breakdown and how other long term drivers, who have done hundreds of jobs, make Courier work profitable. Please reach out to me at andy@courierexpert.co.uk so I can help resolve any confusion.

Antwoord van Courier Expert

28 mrt 2025

Dear Paul,

Thank you sincerely for your feedback and for bringing your concerns regarding job availability in your area to our attention. We understand your frustration, and we appreciate you taking the time to share your experience.

We want to address the discrepancy between your expectations and the actual job volume. As we strive for transparency, we acknowledge that job availability varies by location, as outlined on our website and social media channels: https://courierexpert.co.uk/courier-work/join-courier-expert/#work.

Regarding the "30" job count you mentioned, it's important to clarify that this represents the number of jobs visible at any given moment within a reasonable radius of your location, tailored to your vehicle type. Our system dynamically updates the available jobs, ensuring drivers only see opportunities that they have the appropriate vehicle for. Jobs are continuously posted and filled throughout the day, so consistent monitoring would likely reveal a significantly higher total.

We understand that the current job volume in your specific area may not align with your expectations. We are actively working to expand our supplier network and increase job opportunities across all regions, including improving availability in your locality.

To illustrate potential earnings, we noted that a driver in your vicinity completed 15 jobs since January. While individual results vary, this demonstrates that opportunities currently exist.

Concerning your refund request, we've reviewed your account and acknowledge your concerns. While our standard policy does not permit full refunds after account activation, we value your feedback and wish to demonstrate our commitment to your satisfaction. Therefore, we offered a half refund of your membership fee as a gesture of goodwill.

We sincerely apologise for any inconvenience you've experienced. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Sincerely
Membership Support Team
Courier Expert

Antwoord van Courier Expert

18 mrt 2025

Hi Vincent, Thank you for bringing your concerns to our attention. We understand your disappointment regarding the job applications and the perceived promise of guaranteed work.

We've reviewed your application history and see that you applied for four jobs. It's important to clarify that while we strive to connect drivers with opportunities, job allocation can be influenced by various factors, including availability, distance from the pick up point, having tracking enabled and bidding quickly before the jobs get taken. We do not guarantee jobs to any individual driver, as this would compromise the fairness of our system.

We recognise that there may have been a misunderstanding regarding the level of assistance provided. We apologise if any communication led you to believe a job was guaranteed.

We are committed to helping you succeed on our platform. There are numerous job opportunities available, and we encourage you to continue applying. We're confident that with persistence, you will secure jobs, as many other drivers have. We would be happy to schedule a call to provide personalised guidance on how to optimise your applications and maximise your chances of success. Please contact us via our usual support email to arrange this.

Sincerely, The Courier Expert Team