Cover My Furniture Reviews 

102
TrustScore 2.5 uit 5

2,7

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Beoordeeld met 1 van de 5 sterren

Like others received samples, requested a price for 2 cushion backs and 2 seats covers for a Next furniture that has been in production for 12 years so pretty standard. Received a call askin... Toon meer

Beoordeeld met 1 van de 5 sterren

Received samples and sent measurements as requested then just silence, no calls answered/returned, no email reply. What a weird company! I'll go somewhere else where they actually want my custom and d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I used this company to make a new cover for a large living room chair. The new one they made actually fits better than the original cover, certainly after that one was put through industrial was... Toon meer

Beoordeeld met 1 van de 5 sterren

Utterly useless and a complete waste of time. Requested samples on numerous occasions and eventually they arrived. I asked to speak to someone who I was told was on another call but she then said s... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Stofferingszaak

Informatie afkomstig van verschillende externe bronnen

The online specialists in luxury sofa covers. Here at Cover My Furniture, we're on a mission to make you relove your furniture. In 4 simple steps, we take your tired, worn out sofa covers, template them, and send new, bespoke covers back to you in any of our 120 fabrics. It's eco-friendly, cheaper than a new suite, and saves you wandering endlessly around the shops.


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

102 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,7

Alle reviews

(102)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

First Class service from ‘Cover my…

First Class service from ‘Cover my furniture’ despite a few problems with fabric to begin with. The issue was resolved efficiently. Communications were excellent keeping me informed throughout. The new cushions and covers arrived well packed and were fantastic. The fabric is of really lovely quality and colour and I am amazed at the intricacy and accuracy of the replication of the previous covers. All round I am a very satisfied customer! I would not hesitate to recommend this company.

16 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Once again an excellent service

Once again an excellent service. Cannot fault Cover my Furniture. Easy to get sample fabrics, guidebook makes it simple to measure up, ordering very straightforward. Arrangements for sending old covers and receiving new ones via UPS simple.

9 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have ordered a few items from this…

I have ordered a few items from this company. They arrived without any delays, perfectly wrapped and the quality just superb. All of the guests coming to my home comment on the beautiful furniture. Thank you so much

10 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I decided I would like to recover 2…

I decided I would like to recover 2 sofas in our sun lounge rather than replace them entirely. Have to say just did a “google “ search to find this company and so pleased that I did! Everyone was so helpful and it felt like a very personal service. The material is of excellent quality and finish/ craftsmanship just amazing. It was not a “cheap” option but certainly more cost effective and environmentally friendly than replacing our sofas. Thanks team from a very happy customer

20 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a fantastic company!

The covers supplied for our 2 settees and cushions were excellent. They were made to measure from our own measurements, photos and chats over the phone. The old, used covers, were sent Christmas week so the new covers could be made early in the January. We hoped to return to our home in France, with the new covers, after the Christmas break. We were very impressed with the Customer Services (Tanya) who arranged both the production and delivery of items to a very tight timescale. Thank you.

16 januari 2023
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

This is wonderful to hear! Thanks so much for your very kind comments.

Beoordeeld met 5 van de 5 sterren

Luxurious but practical!

Thrilled with my new futon covers! They were bought to replace very tired covers for my two 20 year old futons at our rental property in Switzerland. We had bought new mattresses a couple of years ago, but the covers were looking sad.
The company use the old covers as templates and even ship to Switzerland! This was the ideal solution, as it is usually so difficult to purchase replacements locally or transport ourselves.
The covers are fabulous. I chose the everyday velvet in burgundy- luxurious but practical for a holiday rental. They will wash & dry much more quickly than the heavy old cotton covers.
We try hard to have minimal impact on the environment so choosing new covers is perfect. The futons now look better than they did when new!
Great to support a British family business , who I feel genuinely care about their customers.

22 december 2022
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you for your lovely review. We're delighted to hear your new covers brought a sense of freshness to your holiday home.

Beoordeeld met 5 van de 5 sterren

Simply Brilliant

What a fantastic transformation of my 18 year old tired armchair!
The whole process was easy and efficient from start to finish.
The most difficult aspect was choosing which of the beautiful fabrics to use.

23 januari 2023
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you so much for this wonderful review. Your armchair transformation looked fantastic.

Beoordeeld met 5 van de 5 sterren

Exceptional ! Can not fault a thing !

Communication, quality of product and delivery all outstanding.
I own a much loved, old, but sturdy Duresta sofa whose covers had seen better days and when I originally considered new covers, I also considered (for the price I was paying to re- cover my sofa) buying a new sofa ! I chose to recover my original sofa and I am so glad I made that decision because now I have received my new covers, I do indeed have a new sofa !!
Tanya is an asset to this company. Throughout my communication with her, I found her quick to respond, informative and above all patient and professional in answering my many questions.
This was an expensive outlay for me and I was initially concerned to complete the transaction via the web site and email only, but once again I needn't have worried.
The whole process was very smooth from the on line ordering, to sending the old covers and receiving the new.
The quality of my new covers was more than impressive. As a sewer myself, I certainly appreciate the skills of the team that made my covers. Quality craftsmanship that they should be proud of.
I am already processing my second order and would highly recommend the Cover My Furniture team if you are in need of updating / recovering your furniture.

22 november 2022
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thanks so much for this extensive and lovely review. We will definitely pass your feedback onto Tanya and our whole team. We look forward to helping with your second order too!

Beoordeeld met 5 van de 5 sterren

Excellent result

Excellent result, very professional service.

11 januari 2023
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you for your really kind review!

Beoordeeld met 5 van de 5 sterren

Impressive Service and Quality

Really pleased with my covers and they were made really quickly. I posted my old covers back and 2 weeks later the new ones were out for delivery although I didn’t get them until after Christmas due to courier issues. Really impressed with service and quality. Customer service were really helpful too.

9 december 2022
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thanks so much for this review Jenny!

Beoordeeld met 5 van de 5 sterren

The service and end product produced is…

The service and end product produced is excellent I would not hesitate to use them again.

1 december 2022
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you for letting us know how delighted you are with your new covers and our service :)

Beoordeeld met 5 van de 5 sterren

Fantastic covers

We bought a used sofa in good condition but didn't like the fabric of the fitted covers. Contacted the company who sent an estimate which was very affordable. They sent a bag for sending the old covers and returned the new covers . They made a special effort to have them ready for Christmas.

24 december 2022
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you so much for this lovely review! We hope you're still loving your new covers.

Beoordeeld met 5 van de 5 sterren

Top quality

Really pleased with service & my new cover for my large sofa.
The cover fits perfectly & the detail piping really makes the sofa look fabulous.

31 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect 10/10

Excellent communication and customer service from the start. I had to ring up to request something and nothing was too much trouble, really friendly and helpful. I was only ordering a footstool cover but was treated like I'd ordered something costing hundreds. When the cover arrived it was perfect, both look and fit. Cracking British company I would recommend every time. Thank you!

19 augustus 2022
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Sofa cushion, two replacement covers

Received promo email offer for WEB deal which wording was not clear "excluded" manual orders.
No manual order pages on WEB site that allows orders to be placed hence No deal and No information on process, No clarity on what happens to own covers as sent for copying if you want returning, you must ASK for them back or you loose! No prices until quote arrived, you are also charged additional £10.00 P&P for sending own covers, also Not mentioned on website, hence No transparency.
A lot of communication/emails later which were efficiently handled by Tanya, however all the above could have been avoided with a more informative website. New covers marginally smaller so cushions do not stay flat, however this may settle with time and use. My personal customer journey did not feel easy and Not great value for money at £202.00 paid.

25 juli 2022
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thanks for your review and sorry to hear you felt there was a lack of clarity on our website. We have double checked with our Marketing team to confirm that the offer banner clearly stated the offer was only applicable to online orders and also in the terms and conditions of the offer on our website. All additional charges are also detailed on our website, but we will ensure to pass your feedback onto our team regarding the clarity. In regards to your cushions, sometimes infills do expand slightly whilst they are without covers, but this should settle in time. If you do have any further concerns, please get in touch with Tanya who will be happy to help!

Beoordeeld met 5 van de 5 sterren

Very happy with my covers

Very happy with my covers. Revitalised my Laura Ashley suite at a fraction of the cost of buying a new one. Great service, good communication and quick turn around.

16 mei 2022
Review zonder uitnodiging

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