Cover My Furniture Reviews 

102
TrustScore 2.5 uit 5

2,7

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Beoordeeld met 1 van de 5 sterren

Like others received samples, requested a price for 2 cushion backs and 2 seats covers for a Next furniture that has been in production for 12 years so pretty standard. Received a call askin... Toon meer

Beoordeeld met 1 van de 5 sterren

Received samples and sent measurements as requested then just silence, no calls answered/returned, no email reply. What a weird company! I'll go somewhere else where they actually want my custom and d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I used this company to make a new cover for a large living room chair. The new one they made actually fits better than the original cover, certainly after that one was put through industrial was... Toon meer

Beoordeeld met 1 van de 5 sterren

Utterly useless and a complete waste of time. Requested samples on numerous occasions and eventually they arrived. I asked to speak to someone who I was told was on another call but she then said s... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Stofferingszaak

Informatie afkomstig van verschillende externe bronnen

The online specialists in luxury sofa covers. Here at Cover My Furniture, we're on a mission to make you relove your furniture. In 4 simple steps, we take your tired, worn out sofa covers, template them, and send new, bespoke covers back to you in any of our 120 fabrics. It's eco-friendly, cheaper than a new suite, and saves you wandering endlessly around the shops.


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

102 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,7

Alle reviews

(102)

7 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Caravan cushion covers

We bought a new caravan and had no choice on the seating, it was like 'false leather' which in the heat means that you stick to them. I have used 'cover my furniture' before so I contacted them. My big issue was that we live in Europe so obviously no one could come and measure our cushions. We have been in constant communication with Tanya, we measured our cushions, paid and waited. They came to our daughters house while we were in the UK and we brought them home. Having fitted them they are beautiful, we are so pleased. Lovely, helpful staff, beautiful workmanship, would recommend them to everyone.
Chris Kettle
Luxembourg

29 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Terrific cover; terrific service

Terrific service. Very communicative. Very helpful with material, shade etc. Kept informed of progress. Cover arrived in wonderful box (with resewn old cover too!). Fitted like a glove and looks lovely.

23 maart 2022
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thank you so much for your review! We really appreciate it.

Beoordeeld met 5 van de 5 sterren

Fabulous covers and excellent service

My problem was 3 Tetrad sofas that are all 15 to 20 years old and 4 cats who had reduced them to rather more shabby than chic! Desparate not to add to landfill and, having decided that recovering them was beyond my skills, I started to look around. I found Cover my Furniture quite quickly but, it took me many months to decide to take the plunge and to chose the fabric from the many options. Once I had decided, however, and got in touch with Tanya, the process could not have been more straightforward, even with a special request that I had. As other reviewers have said, customer service is exceptional. My covers have arrived today (earlier than I thought) and, I am thrilled. They really have made my sofas look like new and, being able to order throws in the same material to protect them from the cats is a great idea. The quality of the material is much better than my original covers - here's to another 20 years of use!

10 februari 2022
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thank you for your lovely review! We're delighted to hear you're so pleased with your order.

Beoordeeld met 5 van de 5 sterren

I don't think I have ever received such…

I don't think I have ever received such efficient service, and ending with a quality product. Prompt replies, detailed answers to specific questions, immediate dispatch of samples, and the final order completed and received in half the time they allowed for. If other companies, large and small, could follow the example of 'Cover', we would be leading the world!!

22 december 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

This is so wonderful to read. We'll make sure to let the rest of team know how pleased you are!

Beoordeeld met 5 van de 5 sterren

Great customer service

Great service received from Cover my Furniture when we got some replacement cushion covers made for our sofa. Super quality and fit is perfect. Most impressive was how the company dealt with a slight mistake in fulfilling our order - new covers were made and dispatched in just a couple of days without any quibble. Many larger companies could take note of this great customer service.

10 december 2021
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thanks for your 5* review. We're happy to have helped!

Beoordeeld met 5 van de 5 sterren

Great!

Great service, great product, great price!

12 november 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thank you!

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish. I had a couple of questions once I had ordered and these were answered quickly. Fab workmanship of the covers and very pleased with them, I may even order a second set. Great environmentally friendly packaging to!!

24 oktober 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thank you for your kind comments. We're super proud of our clever crafters and are glad to see you're so pleased.

Beoordeeld met 5 van de 5 sterren

Transformation

We are delighted with the new covers which have transformed a good but very tired Multiyork chair and two sofas.
The fit and quality are excellent and the customer service could not have been better.

15 oktober 2021
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you so much for your lovely review. We hope you've had plenty of happy lounging time since!

Beoordeeld met 5 van de 5 sterren

History repeating itself.…

The firm had my photos and measurements for the same chairs covered by them ten years ago. Impressive. Very pleased with service and quality of product. History repeating itself.

30 augustus 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thanks for this 5* review! We're so pleased to hear you're delighted with your new covers.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Communication was first rate. I am very pleased with the quality and finish of the covers. The only downside is that the covers were despatched without checking that there was anyone at home to receive them. As I had ordered inserts for a settee and 2 chairs, as well as covers, it was an extremely large order. This meant that it was outside my front door for 3 days until I came home. Not ideal.

24 augustus 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Hi Chris. Thanks for the review! We'll definitely take your comments about delivery onboard too.

Beoordeeld met 5 van de 5 sterren

To job!

Excellent service, quality product, good match to existing covers. Courteous and helpful team.

18 augustus 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thanks for this! We'll pass your comments on to the relevant team members too.

Beoordeeld met 5 van de 5 sterren

Great covers

The covers are expensive in comparison with new furniture, however I am very pleased with my new covers my settees are 40 years old but now look like new, the covers are very well-made and high-quality and I would have no problem with recommending them

7 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A pleasure to deal with

This company was a pleasure to deal with. They kept me well informed throughout, providing a personal service. Their instructions were clear and the product itself is fantastic. I'm really pleased with the result and thoroughly recommend them.

22 juni 2021
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you so much! We're so happy to hear how delighted you are with our service and product.

Beoordeeld met 5 van de 5 sterren

Very Very Very Pleased.

Very pleased with our sofa cushion cover. Well made and a great fit. Identical in design to our old, worn out sofa cover. Efficient and professional service. Very quick to respond to my questions. This is how Customer Services should be and a lot of companies could learn a few lessons from this company. Nothing but good things to say.

26 mei 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

This is such a lovely review. Thank you so much for sharing it with us!

Beoordeeld met 5 van de 5 sterren

Excellent and professional service

Very pleased with our chair cover. Great fit. Efficient and professional service.

18 mei 2021
Review zonder uitnodiging
Logo Cover My Furniture

Antwoord van Cover My Furniture

Thank you for your order and kind review!

Beoordeeld met 5 van de 5 sterren

Just PUURRFECT in every way

Just PUURRFECT in every way! I have a much loved two seater sofa, the covers were past their best. From the start of my research process into whether to buy new or have covers made, dealing with Cover my Furniture was outstanding. Samples received quickly, expert advice over the phone by very friendly, non pushy staff who were knowledgeable too. Fantastic experience. Sending my old covers was easy. I used a local UPS pick up to send and collect my new covers. I fitted them last night. Was easy to do. The effect is a new sofa. I will be honest, I waited until I had a Bank Holiday Offer email which gave 25% off the final price, which for me, made it a much easier decision to do . ( lockdown = no employment for me). I would highly recommend this company to all my family and friends. Top Class excellent idea easy to do. Thank you.

18 mei 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Wow! What a great review. Thanks so much and we're delighted to see how pleased you are!

Beoordeeld met 5 van de 5 sterren

A joy from start to finish!

A joy from start to finish!
We requested two sets of swatches before we decided on a pattern - what a choice. The ordering was very straightforward, and we posted everything off. We expected a long delay but the new covers were ready in a jiffy. And the result is amazing. Although the settees are 23 years old they now look and feel like new. It was been a very enjoyable process throughout. Thank you.

17 mei 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

We're so glad to have added many more years to the life of your sofa! Thank you for leaving a review.

Beoordeeld met 5 van de 5 sterren

This service is fantastic

This service is fantastic. We were sent swatches to choose our fabric then sorted the whole thing out online. Communications were friendly and quick by email. Couriers picked up our old covers and delivered our new ones. Our sofa looks like new in a smart set of made to measure covers which, as a huge bonus, are washable!

12 mei 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thank you so much for your lovely review! It means so much to all the team.

Beoordeeld met 5 van de 5 sterren

Great products…

This was so easy to do helpful staff i was a bit unsure what the arm covers would be like but wanted to protect my new next sofa the covers fit perfect i ordered fabric swatches and colours are great the quality of fabric is excellent as good as actual sofa i would absolutely use this service again

6 april 2021
Review zonder uitnodiging
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Antwoord van Cover My Furniture

Thank you for your review. It's great to hear how pleased you are with your order.

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