Cozy N Safe Reviews 115

No reply to slow delivery, next day isn't 5 days

I’m really pleased with my granddaughters car seat. It is so easy to fit its light, my granddaughters are very comfortable in it.
I’d recommend it and so pleased with the look it’s first class.

Had a fantastic little buggy that I loved . Sadly it stopped working at 4 months old due to the mechanism not saying place so would not stay up . I sent video everdence to show this but unfortunately they never returned any more my emails .

Speed of delivery

We had an issue with an order that was totally our fault. We called Customer services at Cozy N Safe and Helen did everything to guarantee a great outcome. The standard of care, and the understanding way that they sorted out a situation that was not their's to sort out was second to none. I'd recommend this company to anyone. 5 Star!

The parcel came when they said it would

Speedy delivery and good quality item, easy to install

Good on time delivery

Fast delivery and a good price

Ordered on line, very straight forward and delivered very quickly. I would recommend the car seat for 3+ years.

I am incredibly impressed with Cozy N Safe! Their delivery service was super fast, which was a pleasant surprise. Their customer service is equally exceptional—very patient and responsive to my queries, making the whole process stress-free. Most importantly, the car seat product is top-notch. It’s clear that they’ve put a lot of thought into safety and comfort. Highly recommended!

Impossible to adjust or tighten the straps. Took two men to change adjust the head height and the strap height. I had to take it out of the car and use my sons of one as once he’s in it’s impossible to tighten the harness on him it just doesn’t budge. Had high hopes for this seat but very disappointed will be returning.

So pleased I decided to purchase a car seat from Cosy N Safe. I must have searched through every website online ensuring I was buying the right one. The delivery was very prompt. The car seat exceeded our expectations. My main reason for choosing the Augusta I size was for the positive reviews about comfort. Very comfy seat and lovely material. Highly recommend this company. Thank you.

Great car seat, easy to install and well built.

Car seat arrived damaged - I’ve sent them three emails and submitted two website enquiries, all with images and I’m just being ignored. I don’t really know what to do, my next steps will be to report this as a chargeback to my bank as I don’t seem to be able to get a replacement or refund otherwise.

Edited 5/8/24 - after emailing them again and submitting another online form I am now contacting the bank for a chargeback as it’s clear they are not going to respond

Delivered on time.
Seat is easy to install. Daughter looks very comfortable sitting in it.

Bought this car seat for our granddaughter, very secure and comfy, easy to fit in the car. Delivery was fast

Competitively priced and well-made seat, but it's hellishly difficult to install in the car. The instructions and accompanying video are not very clear and it's particularly complicated to feed the car's seat belt strap through the gaps in the back of the seat.

Car seat is perfect. Easy to install.

I initially thought the Apollo i-Size 360° Rotation Car Seat was good based on its apparent build quality and UK branding, but I had problems with achieving sufficient rear-facing recline for my newborn so opted to use the new car seat as a replacement for what my 4 year old was using.

When adjusting the head rest position part of the mechanism broke so I tried claiming against the warranty. After a week, the customer service response was to blame me for the fault and they would not accept a warranty claim. They ignore me when I provided further evidence that I had not used excessive force.

All in all, pretty poor customer service for a product that I thought would perform better given its price point and the home grown nature of the company.