Customer Service was 2nd to none. My emails were responded to very quickly and by friendly, helpful people. I was struggling with 2 car seats. After sending in videos of what was happening, I was a... Toon meer
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Lees wat reviewers zeggen
Very quick delivery and easy ordering system. The car seat looked lovely and high quality but unfortunately wasn’t forward facing unless using a seatbelt across the body without 5 point harness. I did... Toon meer
Bedrijf heeft geantwoord
I absolutely love my Babiee stroller set I get so many compliments whenever I’m out with it. I love the fact that it’s an all-in-one set, so everything I need is together. It’s practical, looks beau... Toon meer
Fantastic service when we had an issue with a broken car seat (just out of warranty)...no fuss...just prompt and professional service and as a gesture of goodwill a free replacement arrived this morni... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over My Babiie
Geschreven door het bedrijf
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Contactgegevens
Commercial Road, TN12 6EN, Paddock Wood, Verenigd Koninkrijk
- info@mybabiie.com
- www.mybabiie.com
4,3
Uitstekend
5K reviews
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Reageert doorgaans binnen 48 uur
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Customer Service was 2nd to none
Customer Service was 2nd to none. My emails were responded to very quickly and by friendly, helpful people.
I was struggling with 2 car seats. After sending in videos of what was happening, I was asked to return the car seats for inspection. Luckily I'd kept the boxes and the returns process was made so easy for me. No issue was found with the seats but I was offered a refund or replacements. I chose replacements and they arrived the next day. Based on my experience, I cannot recommend My Babiie enough.
25 oktober 2026
Review zonder uitnodiging
Amazing experience highly recommend I…
Amazing experience highly recommend I absolutely love my car seat thank u
23 oktober 2026
Review zonder uitnodiging
Damaged travel cot
I ordered a travel cot and when it was delivered the carry bag was ripped. I contacted the company and received a very polite response , apologising and offering to send a replacement.
The replacement did not arrive and I contacted the company who once again sent an apology and a promise to send it. I requested a swift delivery as I was taking my grandchildren on holiday and needed the travel cot bag.
Once again, an apology but a swift delivery could not be arranged.
Poor , damaged product and dreadful after service. This could have been resolved with a rapid delivery . Polite responses do not make good service. Apologies do not make up for poor product.
23 oktober 2026
Review zonder uitnodiging
Do not recommend!
Never received the car seat as the item was left by DPD on doorstep with no instruction to do so.
Photo taken by DPD clearly shows photo by closed door. And if delivered to my address, I don’t understand why an DPD driver would leave it in plain sight for everyone to see from a busy main road. Even though it’s not My Babiie’s fault that the item was stolen from my doorstep. But when contacting customer service and quoting customer rights legislation, My Babiie weren’t willing to compensate or send another item.
When disputing with My Babiie all they were quoting is the GPS location of the item drop off and the delivery image. Which I’m concerned for My Babiie employees if they are not able to see images clearly, as it clearly shows a closed door with no door number? It doesn’t show that the parcel has been handed directly to the recipient as clearly no one in the background of the image, which as quoted by the Customer Rights Act of 2015, ‘The goods remain at the trader’s risk until they come into the physical possession of — (a) the consumer, or (b) a person identified by the consumer to take possession of the goods’ which My Babiie have failed to do so.
I was gutted with My Babiie’s response as clearly they don’t put the customers first. Which we were excited to receive this item so we could come home safely with our child from hospital, which with the issue by My Babiie this caused us delays in our child’s discharge.
I really would not recommend this company, which is a shame as we have heard good recommendations about the products. But this experience has put me off from purchasing an My Babiie product again due to the lack of customer service and complying with customer rights legislation.
I personally would not recommend at all and in the process of seeking legal advice.
9 oktober 2026
Review zonder uitnodiging
Brilliant car seat, easy to fit, easy to use
I ordered the Babiie Spin Car seat on Monday and it was delivered on Tuesday foc. My daughter has one of these for her baby girl and it is brilliant. It turns to the side so baby can be put into it or taken out of the seat very easily which is great if you suffer from back ache. It is easy to clean and looks very pretty too. A great buy.
20 oktober 2026
Review zonder uitnodiging
Customer service is appalling
Customer service is appalling. Evri delivered to the wrong address. Signed all the forms, my babiie now not replying and refusing to refund. Please do not buy from this shambles of a company who are clearly and repeatedly having issues with their courier but a) are not doing anything to resolve the issues many are experiencing and b) put the blame and the onus on the customer for the stolen/lost items
20 oktober 2026
Review zonder uitnodiging
I absolutely love my Babiee stroller…
I absolutely love my Babiee stroller set
I get so many compliments whenever I’m out with it. I love the fact that it’s an all-in-one set, so everything I need is together. It’s practical, looks beautiful and makes outings with my little one so much easier. Definitely worth it and for any new mum.
1 december 2025
Quick delivery.
Quick delivery.
The 3 in 1 travel system it is really nice. It seems to be quite sturdy as well.
We have purchased the MB 220 with rotating isofix base and it seems to be great. Just waiting for our baby now ,so that we can both enjoy this bargain 🥰
21 oktober 2026
Review zonder uitnodiging
Fantastic service
Fantastic service when we had an issue with a broken car seat (just out of warranty)...no fuss...just prompt and professional service and as a gesture of goodwill a free replacement arrived this morning. Thank you!
21 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Nat,
Thank you so much for taking the time to leave us such a wonderful review!
We're absolutely delighted to hear that you had such a positive experience with our Customer Support Team and that we were able to resolve the issue with your car seat quickly and efficiently.
We understand how important it is to have a reliable car seat for your little one, so we're especially pleased that we could offer a replacement as a gesture of goodwill, despite your original warranty having expired.
It's lovely to hear that your replacement has arrived safely and that you're happy with the service you've received. Your kind words mean a great deal to our team, and we'll be sure to pass your feedback on!
Thank you again for choosing My Babiie. We hope you and your little one continue to enjoy our products!
Kind regards,
The My Babiie Team
Poor service.
The lack of continuity , refusing to speak, the poor customer service is staggering. Will never purchase another thing. Still not had the replacement isofix base which I paid for , that was broken during transport. !
20 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Jacqueline,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're unhappy with your experience, and we understand your frustration regarding the replacement ISOFIX base.
However, we would like to clarify that **our Customer Support Team has responded to every message you have sent us**, and we have continued to communicate with you throughout the process to help resolve your concerns.
We can also confirm that **your replacement ISOFIX base has now been delivered**.
We appreciate that the situation has been frustrating, particularly as the original item was damaged during transit, and we're sorry for the inconvenience this has caused.
Please be assured that we have taken your concerns seriously and have worked to resolve the matter as quickly as possible.
We value all customer feedback and are disappointed to hear that your experience has affected your confidence in our brand.
Kind regards,
The My Babiie Team
Mybabiie products are great but do not…
Mybabiie products are great but do not order from website I havent recieved my item its been a month I emailed and i asked to send it again and still didnt heat nothing back waiting for refund for the other item that got out of stock and not got my refund still its been nearly 2 weeks
21 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Lu,
Thank you for taking the time to share your feedback.
We're pleased to hear that you like our products, but we're very sorry to hear about the difficulties you've experienced with your recent order.
We completely understand how frustrating it must be to have waited so long for your delivery, particularly when you've already contacted us for assistance and are also awaiting a refund for an out-of-stock item.
This certainly isn't the experience we want our customers to have, and we sincerely apologise for the inconvenience and disappointment caused.
We'd really appreciate the opportunity to investigate both your outstanding delivery and refund to ensure everything is resolved.
Could you please contact our Customer Support Team at **info@mybabiie.com**, quoting your order number and mentioning your Trustpilot review? This will allow us to locate your order, review your previous correspondence and look into both issues.
Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to put things right.
Kind regards,
The My Babiie Team
quick delivery but didn’t suit needs
Very quick delivery and easy ordering system. The car seat looked lovely and high quality but unfortunately wasn’t forward facing unless using a seatbelt across the body without 5 point harness. I didn’t discover or realise this until opening and trying to install. Because of this I couldn’t return it to exchange for the isofix version. When enquiring about returns it would have cost £10/20 to do so but once opened it’s non returnable. Really disappointed it doesn’t suit my needs and now can’t be returned.
20 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our ordering process straightforward, your delivery arrived quickly, and you were happy with the appearance and quality of your car seat.
However, we're sorry to hear that the car seat wasn't suitable for your needs, particularly regarding the forward-facing installation and harness configuration.
We understand how disappointing it must be to discover that a product doesn't meet your requirements after purchasing it.
Our product listings include information about the installation methods and suitability of each car seat to help customers choose the correct model. However, we appreciate your feedback and understand that these differences aren't always immediately obvious when comparing car seats.
Regarding returns, our standard collection and drop-off charges are £20 and £10. For safety and hygiene reasons, car seats must also meet our returns conditions, although opening the packaging to inspect a product does not automatically prevent a return.
We would be happy to review your individual circumstances and clarify the options available to you.
Please contact our Customer Support Team at **[info@mybabiie.com](mailto\:info@mybabiie.com)**, quoting your order number and mentioning your Trustpilot review, so we can look into this further.
Thank you again for your feedback. We're sorry that your purchase hasn't worked out as you'd hoped, and we appreciate the opportunity to assist.
Kind regards,
The My Babiie Team
My experience with mybabiie stroller is…
My experience with mybabiie stroller is very good, so comfortable for my daughter and easy to use. I’m happy with the overall results of the stroller.
20 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Mabinty,
Thank you so much for taking the time to share your lovely feedback!
We're delighted to hear that you're enjoying your My Babiie stroller and that you're finding it comfortable for your daughter and easy to use.
We know how important it is to have a stroller that makes everyday outings easier while keeping your little one happy and comfortable, so it's wonderful to know that yours is meeting your expectations.
We're especially pleased to hear that you're happy with your overall experience, and we really appreciate you choosing My Babiie.
Thank you again for your support. We hope you and your daughter enjoy many more lovely adventures together!
Kind regards,
The My Babiie Team
Worlds most Stupid Cancellation Policy!
I looked on their website to see the item I wanted, it was marked down in price I thought buying from the brand is saving me money, I was wrong. They were selling a used Item, I dont want to gift someone a used Item. So I emailed them within 5 minutes of ordering. Only to get a response telling me they can't cancel and my only options are to either not accept delivery or return the item at my expense!!!
They could simply cancel the item and I could have bought the item from them right now!
So if you are considering buying from these idiots make sure you're buying the correct item.
19 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Eli,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.
We would like to explain that once an order is placed, a shipping label is automatically generated and printed in preparation for dispatch. Due to the volume of orders processed by our warehouse, we're unfortunately unable to manually locate and retrieve individual orders once they have entered this process, even when a cancellation request is received shortly after purchase.
For this reason, our website clearly advises customers that **orders cannot be cancelled once placed**, and we recommend checking all order details carefully before completing a purchase.
Regarding the condition of the item, our graded products are clearly identified as such on our website, with information explaining their condition and grading. These products are offered at reduced prices to reflect this, allowing customers to make an informed decision before purchasing.
We completely understand that you would prefer to purchase a brand-new item when buying a gift, and we're sorry that the product you selected wasn't what you had intended.
Although we're unable to cancel orders once they've entered processing, customers can still return unwanted items in accordance with our returns policy.
We appreciate your feedback and are sorry that your experience has not met your expectations.
Kind regards,
The My Babiie Team
Disappointing experience this time…
Disappointing experience this time around
I bought a toddler car seat from My Babiie back in March and was really happy with both the product and the service, so when I needed another car seat, they were the brand I wanted to buy from again. Unfortunately, this experience has been a very different story.
I ordered a car seat through Amazon on Tuesday 13th October, paying £99, with delivery expected on Thursday.
Things went downhill pretty quickly. Evri marked a delivery attempt on Thursday, despite me being at home and having no sign of anyone turning up. The tracking then went on a journey of its own, with the parcel apparently needing a specialist courier because of its size.
On Saturday, I received a notification saying it had been delivered to my porch at 8.41am. Except it hadn’t! There was no parcel, no delivery photo, and my Ring camera showed no sign of anyone delivering anything. I’d also checked around my property and with my neighbours.
I contacted Evri and My Babiie to try to get this sorted. I explained what had happened and asked if they could send a replacement using a different courier, as I still needed the car seat. Instead, My Babiie authorised a refund through Amazon, which both the seller and Amazon have since confirmed will be for the full amount. I appreciate that this has been sorted, but a refund wasn’t really what I wanted in the first place. I wanted the car seat I’d ordered.
Another frustration was that I couldn’t find a telephone number to contact My Babiie directly, so all communication had to be done by email. When you’re trying to resolve a problem like this, being unable to speak to someone directly makes the whole process feel more difficult than it needs to be.
I appreciate that My Babiie aren’t personally responsible for the courier losing a parcel or marking something as delivered when it hasn’t arrived. However, they choose to use Evri to deliver their products, and ultimately, the choice of courier is part of the service they’re providing to their customers. When that service fails, it’s the customer who is left without their purchase and having to spend time chasing things up.
It’s particularly disappointing because my previous experience with My Babiie was so positive. That was the reason I chose them again, and I genuinely expected the same level of service this time around.
I’ve now had to buy a car seat elsewhere and start again, which is frustrating when all I wanted was a straightforward purchase and delivery.
The refund has been resolved, but the overall experience has been disappointing. It’s a shame, because based on my experience in March, I would have happily recommended them. Unfortunately, this time around, I can’t say the same, as no attempt was made to provide the item i needed.
18 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi,
Thank you for taking the time to share your experience. We're genuinely sorry to hear how disappointing your recent order has been, particularly as you had such a positive experience with us previously.
We completely understand your frustration. You placed your order expecting to receive your car seat within the advertised delivery timeframe, and instead were left dealing with conflicting tracking updates and a parcel that never arrived. This is certainly not the experience we want for our customers.
While we work closely with our delivery partners, unfortunately, issues can occasionally occur during transit. We appreciate that this doesn't make the situation any less frustrating, especially when you're relying on an essential item such as a car seat.
As your order was placed through Amazon, refunds and replacements are handled through their platform. In some circumstances, Amazon Customer Services will authorise a refund directly rather than arranging a replacement through our team. We understand that this wasn't your preferred resolution, as you simply wanted to receive the car seat you had ordered, and we're sorry that this wasn't achieved.
Regarding telephone support, we currently operate an email-based customer service system rather than a telephone helpline. This allows us to keep a clear record of enquiries and investigate issues with the relevant teams, although we appreciate that you would have preferred to speak with someone directly.
We're pleased that your full refund has been confirmed, but we recognise that this doesn't take away from the inconvenience and disappointment you've experienced.
It's particularly disappointing to hear that this experience has affected your confidence in our brand after previously being so happy with us. We truly value returning customers and appreciate you giving My Babiie another opportunity.
Thank you again for your honest feedback. We'll take your comments on board as we continue working to improve our delivery and customer service experience.
Kind regards,
The My Babiie Team
Lovely pram to push,very practical and…
Lovely pram to push,very practical and comfortable for LO
5 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Sara,
Thank you so much for taking the time to leave us such a lovely 5-star review!
We're delighted to hear that you're enjoying your new pram and that you're finding it both practical and comfortable for your little one. We know how important it is to have a pushchair that's easy to use while keeping your little one comfortable, so it's wonderful to hear that you're happy with your purchase.
Thank you again for choosing My Babiie. We hope you and your little one enjoy many lovely outings together!
Kind regards,
The My Babiie Team
Since October 5 i purchase a baby high…
Since October 5 i purchase a baby high chair, i still didn't recived it, no updates and no answer to my email.
17 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Binta,
Thank you for taking the time to leave your feedback.
We're very sorry to hear that you haven't received your highchair since placing your order on 5th October, and that you've experienced difficulties getting an update from our team.
We completely understand how frustrating it must be to be waiting for your order without any clear information regarding its delivery. This certainly isn't the experience we want our customers to have, and we sincerely apologise for the inconvenience caused.
We'd really like the opportunity to look into this for you and help get the matter resolved as quickly as possible.
Could you please contact our Customer Support Team at **info@mybabiie.com**, quoting your order number and mentioning your Trustpilot review? This will allow us to investigate the whereabouts of your highchair and provide you with an update.
Thank you for bringing this to our attention. We hope to have the opportunity to put things right for you.
Kind regards,
The My Babiie Team
Fast and easy
1 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Kirsty,
Thank you so much for your fantastic 5-star review!
We're really pleased to hear that you found your experience with us fast and easy. We always aim to make the ordering process as straightforward and convenient as possible, so it's lovely to know we've achieved that for you.
We really appreciate you taking the time to share your feedback and thank you for choosing My Babiie. We hope to welcome you back again in the future!
Kind regards,
The My Babiie Team
Beautiful design
Fast delivery
Beautiful buggy
Just wish the handles were a little lower, im only 5ft 1in, I brought the one with adjustable handle height, but they only raise up!
17 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Andrea,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that you're happy with the beautiful design of your new buggy and that your order arrived quickly.
We really appreciate your comments regarding the adjustable handle height. We understand that having a comfortable handle position is particularly important, especially for customers who are a little shorter, and we're sorry that the adjustment doesn't lower the handles as much as you had hoped.
Your feedback is incredibly valuable, and we'll be sure to pass your comments on to our Product Development Team for consideration when designing future models.
Thank you again for choosing My Babiie. We hope you enjoy many lovely outings with your new buggy!
Kind regards,
The My Babiie Team
Was amazing
Was amazing, good value for money, fast delivery and also very polite delivery driver!
Quality as far as we can tell excellent for value, very cute and true to images.
Easy to buy and pay by Shopify.
16 oktober 2026
Review zonder uitnodiging
Antwoord van My Babiie
Hi Paula,
Thank you so much for your wonderful 5-star review!
It's fantastic to hear that you had such a positive experience with us, from placing your order through Shopify to receiving your delivery. We're especially pleased that you found the ordering process straightforward and that your delivery arrived quickly.
We're also delighted to hear that you're happy with the quality, value for money and appearance of your purchase. It's always lovely to know that our products live up to our customers' expectations.
Thank you again for choosing My Babiie and for taking the time to share such lovely feedback. We hope you continue to enjoy your purchase!
Kind regards,
The My Babiie Team
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