C.P. Hart  Reviews 2.626

Bastien and Grant were so helpful. Really nice guys, friendly and professional. Made my experience very easy. Would definitely recommend ordering with CPHart due to their level of service.

Have worked with Jai Leal on quite a few projects now and have always found him to be knowledgable and helpful, with the customers best interests at heart.

Hi,
Bastien and Connor made a delivery to site this morning, they done an excellent job and put the stuff exactly where we wanted it.

After spending £19,500 with CP Hart and being told that we would get great after sales service from CP Hart, we have had the complete opposite. When you go to a supposedly premium establishment and pay premium prices one expects a premium service.

We were generally happy with our sales person, but he left not long after the sale. Now, we are left with the terrible customer service and after sales team.

We have had on-going problems with a Geberit wall-mounted flush plate and cistern from the beginning. This has had problems flushing and is now dripping. It has been a constant battle with CP Hart to get them to come out (sometimes weeks of contacting them) and look at it and every time the fix has been temporary, with it going wrong again soon after. Now, CP Hart are refusing to come out. This is supposed to be a quality product too, but is clearly faulty and they have never offered to have it replaced.

PO Number 491402 - Geberit Sales Ltd

Geberit flush plate Sigma70 for dual flush for Sigma concealed cistern 12 cm white glass

Supplier code: 115621SI1

Among a large number of Axor Hansgrohe products we ordered, we have had 2 Axor One Organic taps which have become very stiff and almost unusable, the issues have developed over time and certainly started well within the warranty period. When I made CP Hart aware of the issues they fobbed me off to Hansgrohe who also have terrible customer service, which I will describe in detail in a specific review for them. But in synopsis, for one tap I needed to buy a £150 new cartridge, which Hansgrohe sent the wrong size and cost me a plumber trip, no real apology, then sent out the right size and did not want the wrong sized one back when I offered to return it. Clearly, these cartridges don't cost anywhere near what they are selling them for. The second tap I cannot remove the cartridge nor can two different plumbers, so this clearly faulty item cannot be fixed by me with no help from CPHart or Hansgrohe.

PO Number 491396 - Hansgrohe Ltd

ORGANIC TWO HANDLE BASIN MIXER 240mm AND WASTE CHROME

Supplier code: 12014000

In addition, other poor quality products which CP Hart refuse to fix is a Axor riser where the handheld shower holder failed to hold the shower within a few a weeks and started to slide down. Again a supposedly premium product which isn't premium from a retailer with terrible customer service and after sales. One feels conned by these companies and I am keen to let others know about it.

PO Number 491396 - Hansgrohe Ltd

AXOR Citterio E shower set with Raindance Select S 120 3jet hand shower chrome

Supplier code: 36735000

The sales team were actually more respectable and recently told my wife that they would get these issues resolved. But once it went to Customer Services they said they don't have the resources to fix these things as a retailer. They have sent their plumber out before, so they do have personnel. But if they mean money then they certainly have more resources than us to fix faulty products they have sold and have more influence over the manufacturers.

We recently, had out loft converted and put in two bathrooms, but due to our experience of the after sales, the products (Axor Hansgrohe, Geberit) and conversations with a terrible bathroom designer we have gone elsewhere - Lusso Stone (much better warranties, let's see).

Delivery drivers (Grant and Bastien) were great. Efficient and very helpful. made sure all goods were delivered and placed inside the house. 5 stars.

Products and recommendations from C P Hart was of a very high standard. Would highly recommend.

Great customer service from Anna and quick reply with quote from Michal. Quick delivery.

Excellent service provided both times by Bastien and Connor.W. Really helpful both times they attended our site.

Working with Carly Wright on my fabulous new bathroom was a super experience - she had lots of attention to detail and excellent suggestions, which was instrumental in achieving an end result I am super happy with - together with the nice brass taps and bathroom items

Very competitive prices . Even better was the fantastic customer service that I received from Jasmine . She was really helpful in accessing me goods via the company that were not actually on the website . Great communication and very understanding of meeting my requirements . She’s a credit to the company

Mandy was so helpful and patient.

Evsen and Desh were excellent – very helpful, attentive, and receptive throughout the project. I would like to sincerely thank you both for your support and professionalism.

Another great experience for us with CP Hart. Grant and Ian were very helpful with kurbside delivery.

Very helpful and responsive professional service

Ricky did a fantastic job for us. Our bathtub and taps were like new after his visit - thank you!

Peter and Connor w where really helpful with the delivery I am really happy with the delivery

We have been working with Jai at CP Hart for over 20 years. He helps with all of our orders, queries and fixes any issues we have. He is a pleasure to work with and the main reason we are such a loyal customer to
C P Hart. Thank you Jai

Beautiful products and exceptional customer service

Contacted them this morning regarding an issue with a toilet seat. Within minutes I had a reply and a new item has been sent out. Great service.

Grant and Wayne were polite and efficient
Many thanks

Melissa was super helpful and efficient in arranging my replacement parts.
Highly recommended as expected from such a great company