CPS Homes Reviews 

1.263
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Recently sold my house with CPS (Spencer Road, Derry) and worked closely with Kevin Cross who was extremely helpful throughout the whole process. Kevin made the experience a lot more positive as i pre... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Top notch firm and very professional and friendly team in Cardiff. Chelsea and Tiffany were both great and supported us throughout the process, would highly recommend.

Beoordeeld met 4 van de 5 sterren

Had a few issues at the start of my tenancy which could've been avoided if their Rightmove listing was correct and also their pre-tenancy inspection had been a bit more thorough (flat was handed o... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolutely useless. They use AI in their photos, yes its specified however the furniture they added via AI makes the property's sizing look COMPLETELY different to in person, as in, half the size... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaars

Geschreven door het bedrijf

Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,2

Alle reviews

(1.263)

86 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience so far as me and a friend are looking to move into a new property. From the viewing with Jessica Jones, to the discussion of considerations involved in renting a new property with Erin Gwilt, the team have been great, helpful and friendly. Thank you!

2 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nathan is a pro!

Nathan was really helpful when we were searching for a house back in 2022. We didn't manage to find anything at the time as the market was crazy, but we've recently asked him to take a look at the house we ended up buying for advice on how to best renovate to sell. Nathan went above and beyond to offer really great advice and produce a report of comparable sold properties in the area. We're very grateful and hope to sell with him when the time comes. Thanks Nathan!!

24 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Help

Great help while putting a deposit down for a new home. Especially Erin Gwilt and Jessica Jones who helped us through the whole process making it very swift and easy.

17 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 Stars

Incredibly fast and easy process when securing our home through CPS. The staff are friendly and helpful especially Nikki Hamer who helped us throughout the signing process.

10 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Think twice

Lovely, friendly staff on the face of it. However, having had my property advertised for rent with them for 5/6 weeks, only 3 viewings had been carried out. Communication and feedback was lacking throughout and when I proactively sought feedback, I was consistently told that the market was quiet and that things would pick up in the summer. They had already advised to drop the price twice, which I did reluctantly, to a price lower than the house had been rented for previously. After 5/6 weeks, there was till no sign of the property being let and therefore, I moved it to another Cardiff based letting agent who secured and carried out 5 viewings within 48 hours of the property being advertised, 3 of which wanted to proceed. For clarity, the rental/affordability criteria for both agencies was comparable. Consequently, I think that tells its own story.

10 april 2025
Review zonder uitnodiging
Logo CPS Homes

Antwoord van CPS Homes

Hi DP,

Thank you for taking the time to share your feedback. We’re really pleased to hear you found our team lovely and friendly – we work hard to create a welcoming and professional experience for everyone we work with.

That’s why we’re genuinely sorry to hear you felt let down by the communication and level of feedback during the marketing of your property. We’ve taken your comments on board and will be reviewing the situation to see what we can learn and where we can do better.

In terms of the advice we gave around pricing and the pace of the market, we completely understand how frustrating it can feel when things don’t move as quickly as hoped. Our recommendations are never made lightly – we let properties to over 6,000 contract-holders every year, so they’re based on what we’re actually seeing on the ground across Cardiff and beyond. That said, we appreciate that every property and landlord experience is unique, and we’ll reflect on how we could have better tailored our communication in your case.

Thanks again for your feedback – we’re always looking to improve, and wish you every success with your new tenancy.

Kind regards,

The CPS Homes Team.

Beoordeeld met 1 van de 5 sterren

Frustrating experience

We signed a tenancy with CPS, within a month the landlord allowed construction workers access to our garden, erecting scaffolding in our garden and blocking in our windown from opening. And the best part is they didnt even bother telling us about it.

20 december 2024
Review zonder uitnodiging
Logo CPS Homes

Antwoord van CPS Homes

Hi Jamie,

We’re sorry to hear about your experience. We’ve checked our records and don’t seem to have any tenancy under your name, so we’re unable to look into this specific case without further details. We've contacted you via Trustpilot's private messaging platform in order to establish the information we need to investigate.

As the managing agent, we always aim to keep tenants informed of any planned works. However, in some cases, landlords may arrange things privately and without consultation with us, meaning we are not always made aware in advance. Ultimately, they're the owner. That doesn't make it right, but it explains why we may not have been aware, and in turn you not aware either.

We look forward to hearing from you.

All the best,

The CPS Homes Team.

Beoordeeld met 5 van de 5 sterren

Marta Popis-Maciag, kind and helpful…

Marta Popis-Maciag was very helpful when we had to renew our contract for signing on another year in our flat. She was kind and very quick to get back to us on anything that we needed help with. She made the experience easy.

24 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Rental and Sales support

CPS managed a rental property for us over a number of years and then acted as our agent to sell it. Throughout the relationship they were very helpful.

1 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

CPS are definitely the best in the game

I have been renting in Cardiff since 2023 and have used two other agents, but I was never satisfied with them because they paid little attention to the issues. I started renting with CPS in September 2024, and I can confidently say they are the best agents I have dealt with.

Jordan Perry has made my life so much easier! He has been with me since the viewing and has been incredibly helpful and patient. My flat needed new paint and carpets, and Jordan was in constant communication with me, the landlord, and the contractors. He got both jobs done for me without any hassle, and the best part was that I didn’t have to do anything!

I would highly recommend CPS to anyone who wants a stress-free renting experience in Cardiff.

5 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service as usual from CPS

Great service as usual from CPS. I have been a tenant at this property for 5 years, and have had excellent experience dealing with CPS. In particular; Nikki Hamer and Rhys Owen, who I have had regular contact with over the years, and they are always happy to help and are great to deal with. Many thanks!

18 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great staff

I never knew getting a place was so daunting until I moved to Wales. Marta Popis-Maciag Made it such a smooth journey and I’m so glad our place is sorted. Hoping to enjoy my stay there with my friend.

12 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Friendly and helpful

Contact to the company was really good and the phone was always answered when I called. My viewing was really lovely and Florence was so warm and friendly when showing me around telling me about the area and addressing my questions and requirements.

6 februari 2025
Review zonder uitnodiging

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