Pattinson Estate Agents Reviews 

Emily Blenkinsop at the South Shields branch was incredibly helpful throughout our first buying process.

She was speedy with her replies and was a pleasure to deal with.

She made buying our first home a seamless process and we can’t recommend her and the team enough.

Ben W and Lucy B

From start to finish, Pattinsons kept us informed, were very helpful directing us with what we needed to do, linked with solicitors on our behalf and kept us linked to our buyers progress throughout. Thanks to all involved.

Emily was so helpful throughout the entire process. Could not ask for a better person to have to help.

I have never used an auction company before and my agents had recommended Pattinson to deal with the sale of my flat. The whole process was smooth, informative, reassuring and I felt in good hands with Ryan Luckley. His advise was honest and realistic as these guys know the market and how buyers usually act during an auction.
On the auction day itself, Ryan was very kindly called to inform me of every new offer and we discussed our options. The flat was sold the same day and I'm extremely happy with result.
I wholeheartedly recommend Ryan and the team at Pattinson for selling your property.

After years of procrastinating about the decision to sell my property (for very personal and emotional reasons), I finally decided to get the task done. Having firstly called into Pattinson Estate Agents in Jarrow to get some initial information, I came away very impressed by the courtesy and respect I was shown by the lady who greeted me. After mulling over this information I went back to Pattinson where I was approached by Jason (the manager) again he was courteous, polite and very empathic to my situation, nothing was too much trouble for him, consequently I made the final decision to allow Pattinson's to put my property up for auction. The manager and his associate came out to my property to give a valuation, whilst at my property they were thoughtful and understanding of just how much of a wrench the whole procedure was for me, but nevertheless it was made a lot easier and less traumatic by the kindness and consideration I was shown throughout the entire procedure. I speak honestly and with sincerity when I say I would not hesitate to recommend the whole team at Pattinson Estate Agents in Jarrow, I really cannot fault them on any level, from start to finish the whole journey with them has been absolutely first class and so quick and hassle free. Thank you each and everyone of you for making this very difficult time for me go as smoothly as possible, nothing was too much trouble for any of you - you are all a massive credit to this company and I for one cannot thank you all enough - Thank You!

Bought a property from auction here, horrendous experience, it has taken 3 months now and I have not received keys even,they told me on the phone I should not expect keys. the fees are very high, whole process was a shambles that took far too long. They ommited the legal pack that had all the details of the overage and clawbacks. I could write for hours about all the problems and difficulties they caused along the way and it seems its still not over after I have paid in full over a month ago.

Venturing out on my first house purchase alone seemed a very daunting task indeed. But the amazing support and guidance I received from Pattinsons was outstanding it really was!!!
Caitlin in particular had numerous calls and emails from me, but never once did I feel like a burden, instead I was just reassured in both my enquiry and in their willingness and availability to answer any concern, no matter how big or small.
By the end of the process it felt like the staff at Pattinsons were friends. The service had been so personal, considerate and thorough.
Caitlin helped in chasing up third parties and even helped me to squash a sustantial over-charge issued by a third party by sending an email on my behalf (which was loaded with knowledge and terminology that I alone wouldn't have known).
I would DEFINITELY recommend this awesome company who truly went above and beyond at every single stage!!!
Thank you so much for all your help,
Georgina x

I was very happy with all of the staff involved with the letting of one of my properties and also the sale of one of my properties. It was nice to have a named contact each time and not be passed around. Brittany Della and Luke were all very friendly and helpful in Gosforth branch and Darren was very pleasant and professional from the West Rd Branch. It was also easy to get in touch with everyone

It's genuinely a shame that a 0 star review is not an option. We were misled and deceived by this auction company and their lack of compassion, empathy and understanding actually shocked me. This is not a company I would want to deal with ever again and I would purposely not bid on a property if I knew it was them behind it. It also concerns me regards the agents connected with them who put their trust into their process.

My added Reply:
As for the companies latest response to my review, which they have edited since their first attempt, I have not personally logged any complaint!

My partner has logged a complaint and I have not been provided with any findings of the outcome which you claim in your reply on TrustPilot. Please provide the evidence of you sending this to myself!!!

P.s. I've screenshotted your reply before edit attempt 3. Nor have I received any communication from you other than by response on TrustPilot.

Claiming to act professionally whilst now providing factually incorrect information, having edited your previous reply is out of order. The complaint was logged and registered by someone else. I was just simply leaving a trust pilot review of the poor service and of my experience. Linking my review and claiming things said to someone else to bolster your reply to me is once again poor conduct.

Whilst it doesn't act as a barrier, it also concerns me that your company knows very little about me other than a basic sign up and account creation to allow bidding. You've done no formal checks on myself which whilst your process may allow that, would seen disappointing to sellers and other people that put their trust in you.

Dreadful experience with this company. Be very careful before you sign any kind of contract with them. I have, in effect, just had to pay them £10,000 for their minimal input in failing to secure a sale of my late father's property. Legally within their rights, but ethically and morally bankrupt.

Pattisnsons, Jarrow were a great help during the hole process, made things much easier during my purchase. They never wasted anything in replying to enquirers or updating me

Excellent experience. Professionals with excellent understanding of the local area. Very responsive.

Low Fell Branch have helped in numerous transactions and have been impeccable with the service and communication , it makes a Big difference when dealing with life changing decisions
Thank you

I honestly don’t know where to start, as I don’t think words can fully describe how amazing Steph has been. As an introvert, I don’t always have much confidence, but Steph made every part of the process so much easier for me. She was always patient, kind and understanding, and had such a lovely way of dealing with people. She genuinely knows how to make a stressful process feel simple and manageable.
Steph has definitely left me with a very memorable experience, and I’m so grateful for all her help.I would definitely recommend Steph and the whole team to anyone going through the process. Thank you so much, Steph Pyner! ❤️

Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.

The agent who handle my property doesn't do the job, whats promised and whats delivered don't match. I got the flat key on 28/08 and before that I was told the blinds will be installed, i will recevie the flat fully clean like a new house, doors will be fixed as some door don't close.
None of them were delivered as promised. Blinds are not yet installed, we got the flat very dirty, even the toilet is very dirty, front and backyard is a junk, even the toilet door is not closing. the radiator vaults are not there. And now on 02/09, the estate agent was trying to blame us that the work is not done becuase we are not at home yesterday. They don't arrange the appointment ahead and those are supposed to be completed since before handing over the key. Understandable that there can be some job that will need to be done after the key handover. The agency has full authority to say no to the date that I proposed if the flat cannot be ready and now they are charging full price for the house that is not fit for living yet. Very dissapointing and no appropriate action has been taken yet

Can I just say this has been the most seamless, speedy, property transaction we have ever done. I would like to say thank you to Toni, Drew and all the other staff who worked so efficiently, timely and constant communication. If you want to sell your property And you are looking for speed and an agent to get the deal done then PATTINSONS is a master of all Masters. We completed today today the funds have already arrived, and we are forever grateful to such a great, kind Team. I wish I could give you 10 stars.

What an excellent experience! From the first day Jason from the Jarrow Branch came to value my home, offering his expert advice, getting the house on the market and multiple offers in the first day, everything has went smoothly. Emily and the rest if the team kept in regular contact and were always available to answer the questions of an anxious seller.

Excessive buyer fees make low-value properties virtually untouchable.

I was interested in purchasing a small single-car garage being offered with an auction guide price of £10,000. In reality, I would estimate its value to be closer to £7,000.

As a potential bidder, I requested the Legal Pack and was sent a comprehensive set of documents, including the auction terms.

I was astonished to find the following:

> “This property is sold subject to a non-refundable reservation fee of 5% + VAT to a minimum of £6,000 + VAT (£7,200 inc VAT). This does not form part of the purchase price.”

I contacted the team to make sure I had understood this correctly, and they confirmed that I had.

So, if the property sold for £10,000, the buyer would pay **£10,000 for the property PLUS a £7,200 reservation fee**, before taking into account any other costs associated with the purchase.

That means a £10,000 garage effectively requires **£17,200 just for the purchase price and reservation fee**, with the fee alone equivalent to **72% of the guide price**.

For a low-value property, I find that level of fee extraordinary.

**Seller beware, too.** If you are considering listing a relatively low-value property through this type of auction, I would strongly recommend checking what fees will be imposed on your potential buyers. In this case, the fee structure turned what might have been an attractive purchase into something I simply could not justify bidding on.

Really disappointed. We instructed Pattinsons to manage a rental property for us and were promised they would look after everything for us. Sadly the experience has not matched the promise. The communication has been shambolic. Repeated requests from different agents within the agency about the same things which have been communicated to them time and time again. No internal joined up working. This is unfair on both us as landlords and our tenants. The repairs and maintenance service they offer is also extortionate. £100 quote to replace a bathroom lock. I’ve requested to escalate this to a formal complaint now as the service offered is completely unprofessional