Creation Crate Reviews 

219
•
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

Terrible customer service. Part of this subscription is being able to contact someone with questions and to get help with learning. That is not true. They may or may not answer emails, and when they... Toon meer

Beoordeeld met 4 van de 5 sterren

EN(with Google traduction): I loved your crates but I ordered one and I received one a month that you paid me when I ordered one. FR : J'ai beaucoup aimé vos boite mais j'en ai commandé une seule e... Toon meer

Beoordeeld met 5 van de 5 sterren

My family absolutely loves Creation Crate! We subscribed to the electronics challenger course and my son drops everything as soon as it arrives. Feels great as a parent knowing he's distracted, quie... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Item sat with an invalid address for over a week. No communication from support. Emailed 3 times and engaged online for assistance but support hours are UTC or UTC+3. Why? Then support blamed the pos... Toon meer

Bedrijfsgegevens

  1. Onderwijscentrum
  2. ook in
  3. Ingenieursschool
  4. Instituut voor Technologie
  5. Volwassenenonderwijs
  6. Wetenschapsacademie
  7. Wiskundeschool

Geschreven door het bedrijf

Creation Crate delivers hands-on projects with a progressive online curriculum that teaches a variety of STEM subjects such as Electronics, Coding, Engineering, Chemistry and more. No experience required for this tech subscription box!


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

219 reviews

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3 sterren
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1 ster

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2,3

Alle reviews

(219)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

They changed my mind!

UPDATE: Creation Crate responded and was so helpful! We did a video call in order to troubleshoot the issue, and got it resolved. It was a great experience and my son is excited again to continue his projects. CC went above and beyond to make sure we were satisfied, and I feel very confident that they'll take care of it if we have anymore issues in the future. They are a fairly new company and are trying hard to make adjustments and improvements. By the end of our call, I felt like they genuinely cared about my son getting the most out of the product.

OLD REVIEW:
I signed up for the 6 month subscription for my son as a Christmas present. He got the first one in January and quickly got to work on it. None of us have any experience with programming so it was a very slow process, but it was successful and he was proud of his accomplishment. He took a break before he started the next one and before we knew it, the creation crate boxes started to pile up.

In May, he decided to attempt the next one and it proved a little more difficult, but he pushed through only to meet an error code at the end. His dad and I worked on it with him for hours that turned into days, and we simply couldn't see where he went wrong. I went to the Creation Crate website hoping to find a phone number, because surely a tech company like this would know that people are going to need support, but my search was fruitless. I was forced to send an email and hope that someone would get back to me. Someone did (almost a week later) with such a generic reply that it was absolutely no help at all. So I replied with another very detailed email including screenshots and a list of all the troubleshooting we had done. I also included my phone number so that if they wanted to try to resolve it more quickly over the phone they could call. And I haven't heard a thing from them. No email. No call. Nothing!

My son spent countless hours on this project and he has 4 unopened projects still sitting there. That was a lot of money wasted, and I want nothing more than to return the unopened boxes for a refund.

10 augustus 2019
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi Hannah, we're so sorry about your experience and appreciate that you've taken the time to explain the situation. Please check your spam for an email from us. Our email response may have ended up there. Our typical response time is within 24 hours and we're always happy to set up a time to call and walk you through any questions you may have. Our support team is a large part of Creation Crate as our projects cater to a large range of skill levels, from beginner to experienced. We'd really love the chance to make sure your son gets the most out of the learning experience we have to offer! Could you please email us at support@creationcrate.com with your preferred phone number? Hope to hear from you soon!

Beoordeeld met 5 van de 5 sterren

I love it!

The boxes have been really interesting, and even though they take hours for me to complete, they never bore me. I have modified some of the designs to be more permanent, like the lock box design. Which I integrated into a brief case. Over all, I love the creation crate sets, and can't wait to further hone my skills to be able to make my own projects.

9 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Challenging and Delightful

I'm working on the Mode Lamp 2.0 and having a blast. It is challenging but very fun! I have learned a lot about coding and electronics that I will then use to teach my daughter and students at the school where I teach.

6 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

This is great product that takes you from no experience to expert levels in 12 months.

6 augustus 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Overall great kits

Overall great kits, however the diagrams can be a bit confusing especially as you get into the more complex ones.

5 augustus 2019
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi Sarah, thank you for your review! Would you be able to share with us which diagrams you are finding confusing? If you don't want to comment here you can email support@creationcrate.com or comment in the discussion panel at the bottom of the online course. Since we have an online classroom, we are able to update the courses quickly in real-time! So your user feedback can be implemented right away to help us create the best learning experience possible. Thanks again for your support and help!

Beoordeeld met 5 van de 5 sterren

Great Crates!!!

I’m really enjoying the Creation Crate projects! They’re challenging and rewarding-I recommend getting the yearly subscription so you can build on prior knowledge.

5 augustus 2019
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor service

I was dissatisfied with the creation crates website as it did not include the course that I had subscribed to but variations of the course. And as these variations did not include what I had subscribed for, the creation crate website was useless to me and I had to build the chassis myself.

5 augustus 2019
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Varad, Our number one goal is to make learning fun and engaging so I am so sorry to hear that you are having trouble finding the instructions that you need to complete the project. Each box comes with an insert that will direct you to our Online Classroom (https://classroom.creationcrate.com) where you will be able to create an account and choose the instructions for the project you are building. There is also a code on the insert that will unlock the instructions for you.

I tried to find your account in our system, but I don't have enough information. Please email support@creationcrate.com if you have any further questions or issues and we will gladly help you. If you prefer, include your phone number and I will call you directly. We want to make sure that you have a great experience going forward.

Beoordeeld met 5 van de 5 sterren

Even the boxes are great!

Even the boxes are great!
We have been doing Tech Clubs for a long time and Arduino projects have been a big part of that. My favorite so far has been the "Uno Minuto" because I've never had a clock to add to an Arduino project. It is something new that will become part of the future.
I've just received the "Rover Bot" and it is heavy. Anything with the word "Bot" is going to be good...
I'm a big fan of the printed project boxes. They are both fun and functional. The boxes complete the project and become part of the story.
The webpage lesson documentation is really nice.

5 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great hands on experience

My son and I love putting these together. He's only 7 so he needs some assistance, but he enjoys the hands on work and sense of accomplishment when we're done. His younger siblings use the mood lamp as a night light and he loves telling people he built it.

5 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love them

I love these kits! They are so much fun to make and are not too difficult or easy. I would recommend them to people who have an interest in engineering, programming, technology, or people who enjoy building things!

5 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

THE Box for teens!

Creation Crate fills a void that has existed in the Tech Subscription box world. Most kits are aimed at the very young or adults with extra income. Creation Crate is affordable and challenges tweens and teens (and at least one adult!). I especially appreciate the manner in which the project challenges build from month to month. If you are looking to teach or learn circuit building and coding you should subscribe to Creation Crate. The teens I have worked with really liked the LED Dice Game and the Memory Game!

5 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great customer support

They are very easy to communicate with, customer support is always great and I like all the project I received! I currently have the upgraded version subscription and it’s a blast! Projects are easy to follow and I enjoy making them and learning new skills. Would definitely recommend

5 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Gift Idea

I bought creation crate for my younger cousins and was not disappointed. At first I was hesitant about doing the subscription, but once I saw how excited they were building their first project, I knew that they would enjoy getting more. I now look forward to getting the packages in the mail every month and delivering them to my cousins :)

3 augustus 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Slow Response, Tedious effort for customer support, missing parts/pieces

I made an order about 2 weeks ago and have received no notice about the shipment or order process. I emailed someone about this issue using the provided email and was told it would ship 5 days ago. Still no response from an email a sent 2 days ago..

I'm starting to think this is a scam. BE CAREFUL OUT THERE!

7/8/2019
Finally got a reply from the co-founder. This was the only time anything productive was communicated to me. The package is now on it's way after about a month...

8/5/2019
Replying to the reply from Creation Crate.
That's completely understandable, but what was not acceptable was how poor the communication was and the measures it took for me to get a proper response from ANYONE on your team.
Additionally, when I did receive the package, it was missing the link to the online course AND a resistor. Once again, it took your co-founder to resolve this issue with me when in reality, your team should have been able to easily handle this. So I'm not sure I see "Quality over speed" in this situation as you put in your reply!!
Nontheless, I did get a package, and you are not a scam, so I will respectfully rescind that part from the title of my review.

19 juni 2019
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi Jeffrey, we are sorry to hear about this incident. We promise we are not a scam, just a startup trying our best to serve you. We have installed new systems that will better notify you if we ever expect a shipment to be delayed. In your particular situation, we had an incident where we received components from suppliers that didn't meet our standards. In this type of situation, we will always choose to delay a project vs sending components that don't meet our standards. We hope it is clear that we do this to keep your experience top of mind. We apologize again for this incident and will be reaching out to you personally to see how your experience is going and find ways to make it up to you. Thank you again for your feedback!

Beoordeeld met 1 van de 5 sterren

Poor first impressions thus far.

Ordered the month to month plan as i wanted to test out the products initial box. Disappointed to say the least. A whole month went by and nothing shipped. 2nd monthly charge was up and fortunately for me i had cancelled my CC so they could not charge me. I unsubbed that day. 3 days later i receive an email to say my project has shipped with a tracking number.. Now I must guess as to which shipping company this tracking number applies to. Very poor communication and service so far. Hopefully the project will change my mind. EDIT:They claim they tried to get in touch with me, but I have never received any contact from them other than automated emails to renew my subscription. And yes I did check all my email folders including the junk bin. I had ordered another box from a different seller and same situation arised, however they did sent an email stating the issues with the monthly box. Dropped from 2 stars to 1 star for the lack of truth in their reply...

30 november 2018
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi Yoan, we've tried contacting you but haven't heard back. We work hard to make sure that shipments are sent out on time, but if there is ever an issue, it's important that you reach out to us so we can help. You can reach out to us at support@creationcrate.com if you ever run into a problem and we'll get it sorted for you right away!

Beoordeeld met 5 van de 5 sterren

Happy Homeschooler

As a homeschooling mom that travels with our family I have found this subscription box to be a perfect addition to our school. First of all the boxes are compact and easy to take out of the house for my son to do while travelling. Secondly, the subscription can be postponed a month or two and then resumes with the next box in the series. Good thinking Creation Crate for the ability to suspend the renewal temporarily.

27 november 2018
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi Bonny, it's nice to hear about your experience with the flexibility our subscriptions offer!

Beoordeeld met 5 van de 5 sterren

Doing business has been easy so far

Doing business has been easy so far. Subscription has progressed as advertised. My son has liked projects, hopefully they'll get more challenging.

27 november 2018
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi Christopher! They do progress in difficulty. The curriculum pushes you to learn more and more each month. I'm sure you'll enjoy the next few crates as much as the ones you've gotten to build so far!

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