Creation Crate Reviews 

219
•
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

Terrible customer service. Part of this subscription is being able to contact someone with questions and to get help with learning. That is not true. They may or may not answer emails, and when they... Toon meer

Beoordeeld met 4 van de 5 sterren

EN(with Google traduction): I loved your crates but I ordered one and I received one a month that you paid me when I ordered one. FR : J'ai beaucoup aimé vos boite mais j'en ai commandé une seule e... Toon meer

Beoordeeld met 5 van de 5 sterren

My family absolutely loves Creation Crate! We subscribed to the electronics challenger course and my son drops everything as soon as it arrives. Feels great as a parent knowing he's distracted, quie... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Item sat with an invalid address for over a week. No communication from support. Emailed 3 times and engaged online for assistance but support hours are UTC or UTC+3. Why? Then support blamed the pos... Toon meer

Bedrijfsgegevens

  1. Onderwijscentrum
  2. ook in
  3. Ingenieursschool
  4. Instituut voor Technologie
  5. Volwassenenonderwijs
  6. Wetenschapsacademie
  7. Wiskundeschool

Geschreven door het bedrijf

Creation Crate delivers hands-on projects with a progressive online curriculum that teaches a variety of STEM subjects such as Electronics, Coding, Engineering, Chemistry and more. No experience required for this tech subscription box!


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

219 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,3

Alle reviews

(219)

1 review in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

My fiancé and I got creation crate to…

My fiancé and I got creation crate to learn more about electronics and programming. We really enjoy the product and would recommend it to anyone with a warning that the material doesn’t explain to well why and what things are. If someone has access to the internet they can see what a resister or LED does, why they use some code, and any math needed to calculate voltage. I wish the crate would have that in the booklets. They do however have a classroom online so that helps.

24 november 2018
Review zonder uitnodiging
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Antwoord van Creation Crate

Hi Bryan! What a wonderful way for you both to learn together! We're glad to hear you've been going above and beyond to search deeper into the uses of each and every piece. It's true, the instruction booklet helps to guide you through the project with good detail and the online classroom helps to deepen that learning by explaining even more about each project.

Beoordeeld met 5 van de 5 sterren

I live in France and subscribed at…

I live in France and subscribed at Creation Crate for one year to give the opportunity for my grandchildren's to create themself special project. That was done with Creation Crate. Everything was fabulous the shippings always on time and received without any problems. Lots of thanks for the team and big kisses from France. Joëlle and Alphonse for our little childrens

22 november 2018
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Antwoord van Creation Crate

Hi Joele and Alphonse! Thanks for sharing, it's great to hear about your positive experience with the French curriculum!

Beoordeeld met 5 van de 5 sterren

Creation Crate: Fabulous Product

My son is 11 and in 6th grade in a virtual home-based charter school in northern Wisconsin, and we were looking for a way to bring electronics and computer programming into his curriculum. We are very pleased with our 6 month subscription after completing the first two projects (Mood Lamp and Memory Game). The projects have all worked, he gets all the components each time, and he looks forward to them. As a parent, the customer service is wonderful - I have received personal, polite, and helpful email responses within 24 hours to all my inquiries. We are very pleased with the product, and would recommend this to anyone interested in computer programming and electronics, and also to those who appreciate good customer service.

20 november 2018
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Antwoord van Creation Crate

Hi! So wonderful to hear you've incorporated the projects as part of your son's schooling. We do work hard to provide the best customer service, it's an important part of the learning experience with the Creation Crate curriculum. Glad you've been able to take advantage of the help offered there!

Beoordeeld met 3 van de 5 sterren

A little frustrated to say the least

A little frustrated to say the least. Loved the idea but the execution is severley lacking. We pre-ordered the year subscription on Indiegogo for a 2017 Christmas gift and after some delays the first box didn't ship until May 30th of 2018. The subscription was for a 15 year old who has already done an AM/FM Radio that required soldering.

The first project, a mood lamp, arrived in June 2018. This was a simple introduction to the basics needed to understand electronics and software. This worked fine and the kid was starting to get excited about the next box.

Second project came in July 2018. This project was the alarm clock. Unfortunately this didn't work due to a problem with the Real Time Clock. A user forum for the projects would be tremendously helpful for situations like this. After triple checking all of the connections and the code he gave up. Searching the site for any help on any of the individual projects came up with nothing.

August - no project.

The third project came in September 2018. This was a robot starter kit. While writing this I searched the site for any information on this kit and still can't find anything. Google searches turn up next to nothing outside of marketing links. At this point he is losing interest in the projects.

October - no project.

It's now November 2018 and we have 3 of the 12 projects. Poor project support and none of the perks we were supposed to receive.

I can't suggest this to anyone until these issues are resolved.

3 november 2018
Review zonder uitnodiging
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Antwoord van Creation Crate

Hi! We're sorry to hear that you've been experiencing delays in your shipments. Thanks for bringing this to our attention so that we can help you! We'll be getting in contact with you shortly with the solution, it's definitely unusual.

As for questions and assistance with projects, resources that come with your purchase such as the instruction booklets and the online classroom can serve as your main source of guidance. But, we also have a great support team that's ready to help you get through any parts of the project that you find difficult or get stuck on! Email us at Support@creationcrate.com with your questions at any time!

Beoordeeld met 4 van de 5 sterren

Weather station

I liked all of them. If I had to choose one, I'd say the weather station was my favorite. I prefer to make things with a practical use.

1 november 2018
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Antwoord van Creation Crate

Hey Andrew, good choice! We're glad to hear you've liked all the projects in the curriculum so far and hope you like the ones you'll be receiving in the future just as much!

Beoordeeld met 4 van de 5 sterren

Mood lamp

So far I've only received the mood lamp. The packaging was great, very clever.

1 november 2018
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Antwoord van Creation Crate

Hi Anne! Sounds like you're off to a good start. We hope you continue to learn from and enjoy the next projects in the curriculum as well!

Beoordeeld met 5 van de 5 sterren

Creation Crate and Girls that Make are Great!

Both Creation Crate and their other brand, Girls that Make, have inspired my girls to code. It's fantastic to see them working on such amazing projects!
The Girls that Make cloud pillow has proven to be a very popular creation in our home. Our favourite Creation Crate so far has been the Mood Light.
We thought at first we'd need to help, but the instructions are so good our girls (9&12) can do them solo. And that's the only problem for me (I'd like to give it a go too).
Absolutely worth the money (& shipping isn't cheap in Australia, but it's still worth it).

1 november 2018
Review zonder uitnodiging
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Antwoord van Creation Crate

Hi Cate, thanks for the wonderful feedback. We're really happy you've had such a great experience with the projects so far! It's wonderful that you've been using both the Creation Crate and Girls That Make curriculums, it'll definitely give them even more of a variety of projects to learn with. Let us know how the rest of the projects go!

Beoordeeld met 5 van de 5 sterren

I really enjoy it and it's challenging…

I really enjoy it and it's challenging but fun. My favorite projects so far are the lock box, weather station, distance detector, and strength gauge. The best part is going through the curriculum and coming up with ideas for your own projects to put together based on what you've learned.

1 november 2018
Review zonder uitnodiging
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Antwoord van Creation Crate

Hi Allen, we're glad you've been enjoying the projects. It's so great to hear that you've been able to use knowledge gained from the Creation Crate curriculum to apply to your own initiatives!

Beoordeeld met 4 van de 5 sterren

So far we've only completed the mood…

So far we've only completed the mood lamp, and we're having issues getting the coding to work, but we're not giving up on it!

1 november 2018
Review zonder uitnodiging
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Antwoord van Creation Crate

Hey Christine, love your determination to learn! If you're stuck, please send us an email at support@creationcrate.com and we'll be happy to help you out!

Beoordeeld met 2 van de 5 sterren

Very disappointed

I just received my 3rd box and I'm very confused.
I started learning code by myself and with different good websites. I slowly begin to understand and to make tiny project. When I heard about these box, I was very excited : it was the perfect way to put my learning in reel project !
Since I received the 1st box, it has been disappointing : I don't fully understand what I'm doing as it's lacking explanation, many components are missing, the holes in the box don't fit (project 2), the code DOESN'T WORK (project 2). I've even downloaded the 'solution' and it has the same issue that I have with libraries.You learn a lot by doing and solving mistakes but before, you need to know a bit what you're doing to begin building solution. As it's the 1st time I'm using libraries, I'm lost, I tried many solutions, putting my boyfriend's knowledge and mine to solve the issue, read countless of forum and websites, without success.
I haven't starting the 3rd project yet as I haven't finished the 2nd.
I'm still hoping it'll get better as I have a one year subscription...

1 november 2018
Review zonder uitnodiging
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Antwoord van Creation Crate

Hi Charlotte, it does sound like you've had a challenging time with the projects. The first project starts out at an easier level so that you can start with no background knowledge, but also at a level where you can make mistakes and then learn from them to prepare you for the next projects. It's all part of the learning but seems like you've run into some challenges where you've gotten stuck. Our support team will be happy to help! you can email them at support@creationcrate.com and they'll guide you through those challenges.

Beoordeeld met 3 van de 5 sterren

The crates are wonderfull, but...

The crates are wonderfull, but my last crate was the RFID Reader, my subscription has renewed and i don't receive any crate

6 oktober 2018
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi, we apologize for this happening! You completed Creation Crate 1.0 curriculum and our system didn't automatically graduate you to our Creation Crate 2.0 curriculum.

We went in and manually updated this for you. Now you will be receiving all new projects and features for the price of Creation Crate 1.0!

Please let us know if you have any questions and we apologize again for this situation.

Beoordeeld met 5 van de 5 sterren

I bought this subscription for my son…

I bought this subscription for my son who has absolutely loved each month! He’s so excited to get his package, and is starting to try some of his own projects too.

4 oktober 2018
Review zonder uitnodiging
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Antwoord van Creation Crate

Patti, we are happy that your son is loving each project! What projects are he trying on his own? We would love to hear more. Thanks!

Beoordeeld met 5 van de 5 sterren

I love Creation Crate

I love Creation Crate. I love the excitement of when a new box is delivered and I get to see what new item I get to work on.

3 oktober 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible customer service

After determining my son was too busy this summer with lessons and camps, we attempted to cancel our subscription; which we were told we could do at any time. It has taken me over one year to finally cancel!!! I have never witnessed such abhorrent customer service in my life! To make matters worse, we were charged for every single box, even after making several attempts to cancel. I’m sorry to give such a negative review, but hopefully this might lead to some changes. Thank You

2 juli 2018
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Jeane, we are sorry this was your experience. Since you have stopped your subscription, we have made improving our customer support system a number one priority.

We now have added better software and a full-time team to help you in situations like these.

Feedback like yours helps us improve your experience.

Please continue to provide your feedback and let us know if there is anything we can do to make it up to you by emailing support@creationcrate.com.

Beoordeeld met 2 van de 5 sterren

Frustration from lack of understanding and direction

While my son was able to assemble the kits we never were able to get them to work with either our laptop or tablet. Part of the problem was you need some sort of software and we never found the right one that was compatible with our devices and the other part of the problem was needing a code to even try and figure out if the software works. If you don't already know and understand the ardwino thing, it is frustrating.
My son is high functioning autism spectrum and it just became to much of a frustration between him and I. Two kits sit on a shelf in a box and the third we never opened.

24 juni 2018
Review zonder uitnodiging
Logo Creation Crate

Antwoord van Creation Crate

Hi Jill, sorry about the challenges you faced with the projects. We have a great support system and would love to help you out! Usually there's an easy solution. Can you please send us an email at Support@creationcrate.com? Let's get those kits off that shelf, we'll be able to help guide you through the challenging parts!

Beoordeeld met 4 van de 5 sterren

Good, but some ideas.

I did catch an error in your code a while back with a project with an LCD. Your code had a 2404 LCD but you sent me a 1602 LCD

Everything else was good. I still reference my project books.
I wish that the components would be different each month. Not just buttons, buzzers and LEDs for the first few months.
I think it would be cool if you looked into using ESP 8266 or Node MCU for some projects.

29 mei 2018
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great product, bad billing

Love the product, do not love the continuous billing. The reminder of renewal is sent only hours ahead of time and the subscription was renewed before the official renewal date.

28 mei 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Great Idea, Poor Execution

The +'s: Boxes arrive with everything you need to build the project and are for the most part easy to follow.

The -'s: Communication from them is extremely slow. All of the videos on their website weren't accessible and when I sent an email through their website, I didn't not receive a response for days. When I re-emailed them indicating this, I was given the message that they're working on it. When my daughter had completed her first kit, we had issues with the programming aspect of the kit. I again emailed through their website and again days went by without a response. Finally, I received a response from them asking for a follow up on the help I received. When I explained that I hadn't received any help, I received an email from them telling me they couldn't help because they had never experienced that problem. No trouble-shooting, no follow-up, nothing. After all the hard work my daughter put into programming, to have no support was very disappointing.

The price: The charges for the box are in USD, which I find a bit odd, considering they are a Canadian company. Boxes cost over $50 (shipping included) if you're a Canadian. For what's included in the box (about $10-15 of components), the price just wasn't worth it and we cancelled after the third box.

Overall Experience: I wouldn't use this company again. If you're interested in programming using arduino (which is what this company offers), there are plenty of online tutorials and all of the components can be picked up at your local electronics shop for way less than what you'd spend on the box. I was disappointed with their lack of communication and support when issues did arise. I have two boxes sitting unopened in my home because after the first experience with the programming issue, my daughter has lost interest. A great idea, but the cost and execution from Creation Crate really fell flat.

28 mei 2018
Review zonder uitnodiging

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